Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Port of Spain
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Scores according to KAYAK customer reviews
Cons: "We repeat soon"
Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"
Pros: "La comida fue buena, la atención de la tripulación fue buena"
Cons: "El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien."
Cons: "My trip to lima was a beautiful flight. The staff was very profession."
Pros: "the flights were on time"
Cons: "the plane was packed. the audio on the entertainment system did not work. the flight attendant gave me water and a juice, but handed them both at the same time and I spilled some juice to avoide the person next to me on this packed flight."
Pros: "I just enjoyed the flight, food, and professionalism!"
Cons: "The seats were a but uncomfortable."
Pros: "The crew was amazing."
Cons: "Temperature control could be better so we don’t all freeze."
Pros: "Food and drink selection"
Cons: "Cleanliness of bathrooms. But it’s the passengers to blame . I felt like people did not clean after themselves"
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "Bathroom sink in first class was inoperable"
Cons: "More leg room"
Pros: "Need more leg room. airlines are craning us in like sardines"
Cons: "A little pepper to go with the omelette breakfast"
Pros: "Schedule and boarding"
Cons: "Better food"
Pros: "Not enough leg space"
Cons: "More leg room for tall people, I’m talking about people over 6’ 4”. I am 6’ 6”"
Cons: "More leg room"
Cons: "uncomfortable seats, no vegetarian options, no movies"
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "That boarding was all in Spsnish"
Pros: "Every thing was excellent"
Pros: "Everyone super welcoming and kind"
Cons: "Chicken sandwich was mushy."
Cons: "Checking in at Miami was very slow"
Pros: "leg space"
Cons: "food was quite bad"
Pros: "On time. Short layover"
Cons: "I didn't know that if you are sitting in rear section and there is a line to the bathroom, you aren't allowed to use the one in front, even if there is no line"
Pros: "Food was tasty and served quickly ...staff was friendly and extremely polite"
Cons: "The usual with all planes when you fly economy ...cramped seats"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "The arrival time was very convenient."
Pros: "boarding was smooth as silk"
Cons: "vegetarian food options would be nice"
Pros: "Food during the flight. Very helpful staff."
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Pros: "The food was ok"
Cons: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Efficient check in and boarding process. Great time for connection."
Cons: "The plane was dirty"
Cons: "I did not like those seat in the middle . They are very"
Pros: "muy poco volar en copas"
Cons: "en la aereolinia me dañaron una maleta y la otra aun no me la han entregado."
Pros: "Clean, new airplane"
Cons: "The business class seats and service were simple and basic"
Pros: "Crew was great and friendly."
Cons: "No on board entertainment."
Cons: "No explanation was given"
Pros: "Viajo todas las semanas. En todo este tiempo nunca había topado con personal tan amable, simpático, alegre como el de COPA en Nueva Orleans tanto en el mostrador como en el abordaje. Les felicito!! Ojalá todas las estaciones siguieran este ejemplo."
Pros: "Got us home on time, safely and relatively cost effective. The crew was very friendly and professional."
Cons: "Seats were small and the flight was crowded and full of crying kids. The airplane was pretty warm which wasn't something I've ever experienced in flight and got quite uncomfortable. At any given time there was a line of 5+ for the bathroom and there was no non-meat meal option so from our 7 am flight through our connecting flight home we had nothing to eat."
Pros: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Pros: "All of my flights were on time. Flight staff and gate attendants were curteous. Planes were clean and service on the plane was wonderful."
Cons: "NO ENTERTAIMENT"
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Pros: "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "boarding, seating, entertainment"
Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Pros: "The seating is cramped as has become customary."
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Cons: "Space in seats"
Pros: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Cons: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Cons: "Business class crew was extremely rude and unfriendly."
Cons: "Seats were small"
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "Why does a plane run out of Food and wine?"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Timely and prepared flight."
Pros: "Boarding was structured as usual"
Cons: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Pros: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "6 hour delay"
Cons: "AC changed departure lounges and nearly missed flight."
Pros: "Entertainment TV worked well Free beverages"
Cons: "Bigger space between seats Food or snacks offered"
Pros: "Nothing stood out as being particularly good."
Cons: "A 6-hour international flight should provide food and entertainment. I flew Toronto to Port of Spain. No free food (not even pretzels), no inflight entertainment system, cramped seats with poor legroom, grumpy flight attendants, an hour delayed due to disorganized boarding process."
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Pros: "The crew was friendly and tried to provide a good service."
Cons: "Wider seats and more leg room. The return trip from Ottawa to Vancouver was over $1200. I think that’s quite pricey given that any food or alcoholic beverage had to be purchased at an extra cost."
Pros: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Cons: "Giving your guest a cup of coffee is basic. To tell guest to get her own is a no no. Better training??"
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Pros: "In-flight crew"
Cons: "Our luggage was trashed. Brand new luggage was broken with holes in the side and wheels missing. This was not cheap luggage this was 10 year warranty luggage but how do you collect on a warranty when you’re in a foreign country? So had to buy new luggage for the trip home. We’ll see if it survives their lame baggage handling."
Pros: "Did not get to go"
Pros: "Good price, clean, free movies, descent movie selection."
Cons: "Bring your own snacks. No gluten free options unless pre-arrange. No fruit, no peanuts, no option to buy food, and the snack gallery only had pretzels. If you like bread, butter and water, should be ok. Close seats, can feel movement of people beside and behind."
Cons: "Difficult to cancel flight. Could not do on line and when I called I went through a menu that said that no one was available and to call back later. Didn’t even state what later meant. Subsequently ended up not canceling in advance since very little ability to call back once into work day."
Pros: "The Embraer jet was newer and roomier. Nice to have a movie"
Pros: "I had an entire row to my self. Staff were friendly"
Cons: "Always hate when airlines don't provide snacks"
Pros: "Entertainment system had good offers."
Cons: "Queuing in CDG was inefficient as was much of the airport experience at all sites (outside of PHL)."
Pros: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Pros: "My mother's attendants and the flight crew were very friendly and courteous to her."
Cons: "No information or communication about bringing your own food or snacks on board. No food, snacks,entertainment or immigration forms were available. There was some food for purchase but if you didn't have a credit or debit card then you couldn't buy it. My mother was in a wheelchair waiting to board in Toronto and would have bought food to either eat there or carry on the plane but another passenger was severely reprimanded for getting out of her wheelchair and going to the bathroom, so my mother was intimidated to stay seated and not go to the bathroom nor ask any questions as to if she could go and buy some food or snack to eat while she was waiting. Only juices were served. She was flying since 11 am and arrived at 9:30 pm without any food. The website as well as all emails should inform about luggage weight as well as food and entertainment. On a layover the attendants should be more cooperative with disabled passengers and allow them to use the bathroom as well as to go and buy food."
Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Cons: "3 months to refund a cancelled flight is unacceptable"
Cons: "Wish I could select no stars"
Cons: "The Centre chairs are uncomfortable."
Pros: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Cons: "Every thing was great"
Cons: "The business class layout on the Boeing 787 was confusing. The seat was narrow and uncomfortable for my 250lb frame and 6 foot 2inch height. There was now head rest for my neck. The air circulation in the center of the aircraft was poor and too hot while my wife across the aisle had good circulation and temperature. The leg room was inadequate as well. Is this Boeing 787 specific? The selections on the movie list were too small."
Pros: "Very pleased from take off to landing"
Pros: "9 hr Flight from London to Vancouver was great, we were in Economy and the plane was half full so we both had 3 seats to sleep, on pretty decent for an economy ticket! Seats in the 777 seem to have more room."
Cons: "Service was good, offered us a 2nd glass of wine, but the food was mediocre."
Pros: "Take off was on time. Boarding was orderly and the flight an landing were smooth,"
Cons: "The closeness of the seats was unpleasant. For an early morning flight a cup of coffee or juice is not enough. a few crackers would have been welcome, especially since the stores open a little later."
Cons: "No earphones supplied at all, for such a long flight, and as I did not have a pair of my own, I was unable to access the inflight entertainment. They ran out of one of their two entrees. I got the last of the chicken while my seatmates had to settle for the pasta. I felt guilty about this, and I was only sitting midway on the plane."
Pros: "good fast flight with great flight crew"
Cons: "food was mediocre"
Cons: "Flight was delayed for 1 & a half hours. no explanation. Was an hour flight to Columbus but we had to wait 45 minutes for our checked baggage because Air Canada didn't have enough people on staff. Our wait for baggage was almost as long as our flight. Everyone was really mad not just us."
Pros: "Free movies and t.v. Friendly flight attendants On time flight and when delayed, everyone is very responsive about moving as quickly as possible. The ticket agents are much friendlier than other airlines"
Cons: "In a 2 hour 20 min flight, the flight attendant finally asked me for something to drink with only 45 min left in the flight. Why was only one person serving the whole plane? Also, we should be offered at least a complimentary snack of pretzels/peanuts. Lastly, the carry-on luggage "sizer" at the counter is way too small. My carry-on that I take with me all of the time didn't fit. But when I was able to take it on without using the sizer, it fit just fine."
Pros: "No real positives"
Cons: "Bag check a mess, late departure, so, so food and service."
Pros: "I liked the flight crew. They were very friendly and attentive."
Pros: "Everything was as expected from a flight."
Cons: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
Pros: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Cons: "I paid for a flight on a Lufthansa plane, not an Air Canada plane. There was a two hour delay on the flight that I was not informed about. There was also no organization for boarding the plane, and you had two flights going to the same place boarding at the same time."
Cons: "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
Cons: "There wasn't a food in the International flight. Air Canada is so crazy!"
Pros: "we made it"
Cons: "small plane and the noise"
Pros: "Crew performed as expected."
Cons: "Entertainment systems down entire flight No support on headrests. Usually on long flights the head rests can be used to sleep, not on this plane."
Pros: "The we flight itself was fine. 787, good selection of onboard entertainment. Seats were a bit cramped but not too bad."
Cons: "Hour and a half late arriving. New flight plan, more fuel."
Pros: "Cabin crew were pleasant and flights on time."
Cons: "Food awful, had to pay for food on the SFO to Toronto leg of journey. The food provided on Toronto to Glasgow journey was of poor quality and had to pay for a glass of wine, this is free when flying with BA. I did not even receive a bag of peanuts. I paid for extra leg room in an exit row thinking it was the same exit row as a BA plane.... The extra legroom I paid for was negligible, minimal difference noted."
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Pros: "I liked the fact that the flight ended."
Cons: "The "ping" concert. Since some designer genius (thanks, Boeing!) put all the controls in the armrest, exactly where any normal human being will rest his/her elbows, the controls keep activating every time you lay your elbow in the armrest. That means, your games will cancel and restart a thousand times, your volume will keep shifting from deafening to mute, and the button calling for help from the crew keeps going "ping" all over the plane. The crew ignored the calls, surely since they know what goes on with the plane, but I wonder what would happen if somebody really needed help. In addition to that, the seats are incredibly uncomfortable, narrower than ever and hard as brick. Every time I board a new plane I wonder what can they do to make it even worse, and plane designers never cease to amaze me with new medieval tortures."
Cons: "No on board entertainment. Even with the Air Canada app for the phone, the choices were so little. Very long flight without any movies to watch. Will not book with them again."
Cons: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "There was excellent leg room by modern standards seats were comfortable flight was very fast once we left Montreal. Plane was landed very smoothly"
Cons: "Sat at the terminal for well over an hour waiting for fuel, or so we were told. Food was non-existent, except for purchased food. Not even a peanut. Drink selection lousy crew was variable, as one attendant was less than pleasant. others were fine."
"Everyone was friendly and helpful."
Cons: "Fruit & cheese tray unavailable"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "Not being stuck in Houston for 7 hours"
Cons: "The B 750 just plain flies too slow. 450 mph doesn't cut it for a flight from Chicago to San Francisco."
Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Standard beverage and small snack service"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Cons: "Hour delay and 30 minute wait on tarmac waiting for gate to be ready"
Pros: "Easy stress free bording. Flight on time and on schedule."
Cons: "Had anightmare will complain to united diect"
Pros: "The orderly fashion the airline boarded!"
Pros: "- Call of apology next morning to say my luggage was found and would come in that night"
Cons: "- My luggage did not make the connection into POS - No United staff meeting flight in PoS to take my report of lost luggage"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "On time"
Pros: "We had delays due to weather across the east coast. Medical emergency stop at Atlantic City. We set on runway for about two hours. We was only offered soda, water and nuts."
Cons: "Not given anything back in return .. such as a meal or points for bring delayed due to medical emergency."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Everything overall was excellent !!!"
Pros: "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
Cons: "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."
Pros: "The crew was very nice and kept me informed"
Cons: "The leg room was limited"
Pros: "The flight was uneventful, everything was fine and the flight was smooth and went fast."
Cons: "There was nothing wrong with the flight, I wish that all of my trip went as well as this flight."
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Cons: "I had a death I my family you charge me $300 dollars to change my ticket you put me in a middle seat that was not reclining"
Cons: "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
Pros: "The crew was very helpful as I had limited mobility."
Pros: "Great airline A+"
Pros: "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
Cons: "The in flight entertainment was not free."
Pros: "Absolutely no delay. Great assistance provided by flight attendants to ensure that everyone quickly secured their hand luggage."
Cons: "No issues to complain about"
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"
Cons: "$25 for one checked bag, no heads up about needing to download an app to watch free in flight entertainment"
Cons: "The TV control was on the left side covered by the middle person arm during the complete flight"
Pros: "I loved how helpful and kind the staff was. I had never used a kiosk to check my bag before and they helped me when I was lost."
Cons: "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Pros: "It was quick and the person I sat next was pretty cool."
Cons: "The flight personnel had bad attitudes. The seating was cramped and the wifi was expensive"
Pros: "The crew."
Cons: "The lack of light beer -- even the beer they had was not cold."
Cons: "Smooth flight, on time, safety procedures followed"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "That i got home safely."
Cons: "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
Cons: "It was the worst flight and customer service that I have had in 50 years of flying!##"
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Quick flight"
Cons: "I know United has little control over TSA but the checkpoint at the United terminal at MSY was rediculous, stretching past check-in and almost reaching the entrance to other carrier's terminal. So many people missed their flights, I made mine with only a couple minutes to spare."
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
Airlines flying from Louisiana to Port of Spain have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Port of Spain
Masks required on board, masks provided on flights from Louisiana to Port of Spain
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to Port of Spain
Testing for antibodies, testing for symptoms for flights from Louisiana to Port of Spain
Waiving of change fees. Search flexible flights from Louisiana to Port of Spain