Daily cleaning, installation of cabin HEPA filters on flights from Louisville to Birmingham
This flight route requires at least one stop and takes a minimum of 13h 10m.
When flying out of Louisville you will be using Louisville Standiford Field. You will be landing at Birmingham, also known as Birmingham.
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing! The plane ride was smooth!"
Cons: "You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Cons: "Seats are tight"
Cons: "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "Wheelchair waiting at gate, very easy transit"
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Cons: "Not enough legroom to make any flight enjoyable."
Pros: "No issues"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "seating, food, service"
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Cons: "No upgrade"
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Tried the free WiFi and movies"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Cons: "It was very hot and did not cool down"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Cons: "insufficient overhead luggage space"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Cons: "Seat, did not get upgraded"
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Pros: "Smooth flight."
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Cons: "The Delta team is a complete mess. After sending us to the wrong terminal via their own app, we missed our first flights. Then we had to be pushy to get onto the next flight."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Cons: "Late starts"
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Quick trip clean cabin"
Pros: "Good crew."
Cons: "More comfortable seating."
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "Everything other than luggage situation"
Cons: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Pros: "The crew"
Cons: "More support"
Cons: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Cons: "Highly recommended for efficiency"
Pros: "Comfort and space"
Cons: "Big and unjustified dekay"
Pros: "Service and hospitality. On dot service with no major delays."
Pros: "Can not fault anything"
Pros: "Amazing crew"
Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Cons: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Cons: "The whole experience"
Cons: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Pros: "smooth and on time"
Cons: "no charging ports on plane"
Pros: "Crew was excellent."
Cons: "Lots of entertainment options but most were pretty dated and stale"
Pros: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Cons: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."
Cons: "The first flight for this trio was cancelled .. stop with automated cron jobs"
Cons: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."
Pros: "The flight itself was on time, the food was basic, just like drink."
Cons: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Cons: "Rubbish boarding staff"
Pros: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Cons: "Nothing noted..."
Pros: "Crew were efficient and pleasant"
Cons: "Uncomfortable seats and could not recline seats"
Pros: "The cabin crew on our Munich to Denver leg was absolutely the best ever!"
Pros: "Everything went according as planned. No problem at all."
Cons: "There is nothing I didn’t like."
Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."
Pros: "The flight left almost on time. I was surprised that a meal was served on a two hour flight"
Cons: "It took a long time to get off the plane."
Pros: "Restful flight"
Pros: "The polite stewards The food and drinks given for free."
Pros: "I love lufthansa"
Cons: "We waited 1 hour inside the plane for a tore change. That should have been done before take off time."
Pros: "Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed."
Pros: "Service was excellent. ."
Pros: "Flight was on par with other budget airlines. No frills means not having the extras."
Cons: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pros: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Cons: "All was great."
Pros: "This flight from Munich to Charlotte was operated by Lufthansa. To my surprise (and a little help from a friend) I was upgraded to business class. does not get much better than that !!"
Cons: "I had to scramble on the last day to ensure I have an alternate flight via British Airways"
Cons: "2 hours late"
Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Cons: "The gate printed on my ticket was not the gate the plane departed from. Not only was it not, but there was no announcement or warning this would happen. I only realized because 15 mins after the scheduled boarding time I went to find out what was going on. There should have been an announcement."
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Cons: "My connecting flight to Rome wasn't listed on any monitors, and four people couldn't find Terminal A on the map. Fortunately I found some fellow Americans who also couldn't find Terminal A , lower numbered gates, from our current Z gate. We went to the right, following most disembarked passengers and signs for some A gates....a mess! In the end, we had to go all the way back, past our original gate to a Customs area where they just stamped our passports and onward to our gates. It seemed like the signs only helped if you were going in the correct direction to begin with. Even my German friend said how bad that airport is for directions!"
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "No delay and nice staff"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Crew was good"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "Not enough leg room"
Cons: "wasn't able to take the flight since I missed it"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Good service onboard, good food. On time."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "Pleasant flight"
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Easy boarding, plenty of room"
Pros: "Eveything is well arranged"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Same as above"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "captain was great."
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Good crew"
Cons: "No wifi"
Cons: "On time arrival."
Pros: "Meh. Once we took off it was fine."
Cons: "It was almost 6 hours late. Performed brilliantly like a classic United delay updated in 30 minute increments? Could have taken the next two flights and left earlier. Could have driven and got there earlier. Luckily we were able to get three really crappy seats on a later connection to Frankfurt"
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Pros: "The crew was friendly and helpful."
Cons: "I have no complaints!"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Pros: "The crew in the plane was very nice. The pilot gave us many updates. There was available entertainment on flight."
Cons: "The plane was again delayed. 4 flights with United, ALL 4 flights delayed. Plane is not quite comfortable. Boarding was messy. Could use lane for group 1 once they are boarded for all the other groups or have 2 ppl boarding for faster smoother turn around."
Pros: "On time departure & arrival"
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "They did allow myself and children to board earlier 5/4."
Cons: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Pros: "Legitimately, nothing was liked."
Cons: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Pros: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Cons: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Cons: "The delay!!!"
Cons: "Cancelled the flight two hours before departure. Weren't apologetic."
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Pros: "Friendly, attentive crew made being scrunched in economy much pkeasanter than on other trips. They seemed to like their work, each other and us! This is not always the case."
Cons: "Trouble getting in-flight entertainment screen to work. Crew member Rick rebooted it for me and the problem was solved."
Pros: "Nothing again!!!"
Cons: "Having to fly to LHR to get home, even that flight was delayed. Typical United methinks."
Pros: "Polite and friendly staff."
Pros: "Crew was friendly, flight was on time."
Cons: "See flight from honolulu to denver"
Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Pros: "Shirt flight"
Cons: "Same issue with baggage on arrival no entertainment or food"
Pros: "Entertainment options were great, the crew was super friendly, and the food was surprisingly good."
Cons: "Seats seem to get smaller every time I board, and despite flight information stating there were power outlets and wi-if, there was neither."
Pros: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "It was freezing on the plane."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Cons: "Seats are too close."
Pros: "The Embraer ERJ-170 has comfortable seats!"
Cons: "Customer service"
Cons: "More leg room"
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Cons: "I had to changes terminals 2x and flight was delayed 2x."
Pros: "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
Cons: "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
Cons: "My seat was broken could not recline"
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Pros: "On time!"
Cons: "Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account"
Cons: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
Pros: "Cookies were very tasty."
Cons: "Seat would not recline."
Pros: "service was great"
Cons: "Boarding long lines in Honolulu"
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Pros: "The piolets and staff were kimd"
Cons: "The airline kept delaying and canceling the flights with little to no notification, resulting in people missing work, connecting flights, and other important situations. there weren't many employees working at the airport to assist the people who were in unfortunate situations involving the flight, including myself. Overall it was a poor experience flying with United airlines, but that won't stop me from future planning."
Pros: "It was a pleasant surprise to find out I had a choice of movies to watch on my iPhone. Be sure to install the United Airlines App so that you can take advantage of this service."
Cons: "We were among the last 10 people to board and with the small plane size we had to gate check bags, but not a big deal."
Pros: "The flight attendants were great!"
Cons: "If you can tell that overhead storage space is going to be full so much as to pass out the green tags to check at the gate, why not just insist upon it? Instead of making me walk all the way to the back of the airplane and then having to walk all the way back to the front with the bag. Not everyone is familiar with all of your procedures without any explanation for them."
Pros: "The single best thing was that the cabin lights were dimmed on the way to Raleigh so I could sleep since it was so late. The crew was polite and patient. Getting re-booked for a new flight after my original flight had been cancelled wasn't too bad. Text message updates are helpful (but could use more info)."
Cons: "I arrived into Newark to find out that my flight had been cancelled. I'm still not sure why it was cancelled. Then, I was placed on a new flight that was intended to leave at 8:30pm, but didn't leave until 1:00am. I spent 10 hours in the Newark airport where, even though charging stations were in abundance, wifi was non-functioning. I received 7 text messages, each one with new departure times. I appreciated the texts, but would have liked to have more information about why we were delayed. Communication from gate agents can go such a long way. I spent a ton of money on bad airport food and couldn't work due to the lack of wifi. I never understand why nothing is offered to passengers in return for such delays--whatever happened to food vouchers, etc.?"
Airlines flying from Louisville to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisville to Birmingham
Masks required on board, masks provided on flights from Louisville to Birmingham
Social distancing seating
Middle seats unavailable to book on flights from Louisville to Birmingham
Testing for antibodies, testing for symptoms for flights from Louisville to Birmingham
Waiving of change fees. Search flexible flights from Louisville to Birmingham