Daily cleaning, installation of cabin HEPA filters on flights from Louisville to Switzerland
Switzerland has allowed travelers with a Swiss passport or a valid residence permit in Switzerland to enter. Entry restriction may apply to all other people.
There are no longer any entry restrictions related to coronavirus for persons arriving from Schengen and EU countries or from the small European states Andorra, the Vatican/Holy See, Monaco and San Marino as well as certain third countries. The normal entry requirements apply to persons arriving from these states.
For all other third-country citizens traveling directly from a high-risk country, entry restrictions apply when they enter Switzerland, for example for a holiday, visit or other reason. Persons who do not have rights of free movement and do not hold a valid permit allowing them to live or work in Switzerland will not be permitted to enter Switzerland from a high-risk country for stays of less than 90 days that do not require authorization, other than in cases of special necessity. Entry rules can change very quickly depending on the epidemiological situation. Check FOPH’s list of high-risk countries for more details.
Travelers from the UK and South Africa are not permitted entry to Switzerland. UK nationals and other non-Swiss/Liechtenstein nationals arriving from a “high risk-country” outside of the Schengen area are not permitted entry to Liechtenstein. These restrictions do not apply to UK nationals who are legally resident in Switzerland. They will be allowed to re-enter the country, but will need to present proof of residency, i.e. a Swiss residence permit (L / B / C / Ci permits). Holders of a cross-border permit (G permit), an FDFA legitimation card, a D visa issued by Switzerland and holders of a ‘laissez passer’ issued by a Swiss representation in cases of ‘individual special necessity’ may also enter the country.
Travelers from other countries who have the necessary visas and permits to enter, and authorized healthcare professionals may still enter the country.
Special allowances also exist in some cases for travelers arriving from Germany or Austria.
Travelers must complete an entry form prior to entry to Switzerland.
Travelers must present a medical certificate with a negative COVID-19 PCR or rapid antigen test result issued within 72 hours prior to arrival. Children under age 12 are exempt from the testing requirement.
Travelers who have been in certain countries in the past 10 days are subject to quarantine for 10 days on arrival. The countries and areas affected are set down in the FOPH’s list of high-risk countries. All travelers arriving from the UK and South Africa are subject to a 10-day self-isolation, including those who arrived since December 14. Travelers who have arrived in Switzerland from December 14 onward, must be in quarantine in their place of residence or accommodation by midnight on December 22 at the latest, and must notify their local Cantonal Medical Service by 12 noon on December 24.
Same-day transit is permitted; however, travelers who are not nationals, residents, or family members of nationals/residents of EEA Member States may not transit through Switzerland when arriving from a non-Schengen Member State en route to another Schengen Member State. Additional exemptions exist for some categories of business travelers who have received advance permission.
Travelers transiting through Switzerland, are strongly advised to have their onward travel booked in advance and to have confirmed they meet the entry requirements of their destination country.
There are currently 302,096 active cases of COVID-19 diagnosed in CH and 10,498 deaths as of Apr 16 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Switzerland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Switzerland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Switzerland with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Switzerland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Very pleasant and comfortable flight."
Pros: "Seat comfortable"
Cons: "All good"
Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Cons: "Quatar is the best"
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "Same as earlier flight"
Pros: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Pros: "The flight crew was very friendly and helpful in getting you settled on the flight"
Cons: "Boarding was a bit Hectic in Bangkok."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Cons: "More shower stalls in the business class lounge."
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Pros: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pros: "It was much better flight then JFK-Doha, crew was fast and efficient."
Cons: "Dirty washrooms."
Cons: "THere was no wifi"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "Very courteous!"
Pros: "Had a great experience with this flight"
Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Flight was on time ."
Cons: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Cons: "Narrow seats and little legroom."
Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"
Cons: "Not enough check in desks operating - very long wait"
Pros: "ALMOST EVERTHING"
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Pros: "The airplane was spacious."
Cons: "The omelette was too tough."
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Pros: "The service and staff was very good"
Cons: "I have nothing to complain about I think all the service was good"
Cons: "Was told to move seat up and down repeatedly"
Pros: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Cons: "Plane was a little too warm."
Pros: "Economy seating was more comfortable that most planes I've flown."
Cons: "Movie monitor was not working on 4hr flight for wife's seat."
Pros: "Everything were good"
Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Pros: "Plane was awesome and comfortable"
Cons: "Delayed without updates for hours"
Cons: "Space is too limited even for the a small built body."
Pros: "Very fast and cheap flight."
Cons: "Seats were extremely uncomfortable. Boarding was very chaotic."
Cons: "The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted."
Pros: "Crew were very good and helpful. Efficient and very helpful."
Cons: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Pros: "Friendly cabin crew"
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Cons: "Seats in front recline so that seat back is in your face."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Great crew and on time."
Cons: "Seating a bit cramped"
Cons: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Pros: "Timeliness, crew, and almost every aspect of the flight"
Cons: "Boarding process was very diorganized!"
Pros: "Even for such a short flight you still get a small snack and drink."
Pros: "Lufthansa is an efficient operation."
Cons: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Cons: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"
Pros: "Great price, great airlines, easy flight....I few LAX to Geneva."
Pros: "Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience."
Cons: "Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault."
Pros: "excellent service and crew"
Pros: "Great Service Great Stuff will continue with LH in the future"
Cons: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."
Pros: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Pros: "The Lufthansa service starting with the baggage checkers in Newark NJ. They provide service and a enjoyable flying experience."
Cons: "The layover in Frankfort was long and the gate we went out is in need of an upgrade but B10"
Pros: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Service was good, got to change my seat last minute to sit next to my husband."
Cons: "No entertainment for the kids, changed the gate 2hrs before departing from A60 to A1 - not fun with 2 kids had to walk across the airport."
Pros: "Nicest crew ever"
Cons: "Boarding ground crew was a bit arrogant"
Pros: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pros: "The friendly crew were good."
Cons: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
Pros: "My departure from Munich was late but overall I am satisfied with my flying experience with Lufthansa, great job."
Cons: "The flight to Frankfurt from San Francisco (operated by United Airlines) was pretty bad. The outlets for charging phones and computers were out of service in my row, the wifi was inoperative for the entire flight, the entertainment system seized up every 10-15 seconds. The accessories were entirely neglected. It was rather pathetic in that regard, and the food was gross."
Pros: "Every crew Member show care and respect"
Cons: "I Did Not have Any unpleasant experiențe after 9 years coming back to Cluj"
Pros: "Ground crew very helpful to get connecting flight on time"
Cons: "Run to get in on a plane"
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "Very kind professional and accommodating crew"
Pros: "Very good entertaining system plus good food . Crew members taking care about people all the time."
Pros: "The fight left on time and got us to Frankfurt"
Pros: "The crew was quite nice and boarding at Philadelphia was organized."
Cons: "I was disappointed with the movie selections; there weren't many new offerings."
Pros: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"
Pros: "I missed my flight in FCO , Italy, while the Lufthansa staff at the checking desk calling and checking about my booking they told me I don't have a booking . I had all the booking doc and every thing they need on my hand and on my phone from the e-mail. but they kept telling me they don't see it in the system and kept me waiting in FCO airport in Italy for an hour and then they told me "now you can't board on this flight. it's departing in 5 min." I asked so what shall I do now did you solve the mystery ? They told me my booking is cancelled and I have to buy another ticket. When I asked why my booking cancelled and who cancelled it. They don't know. My blood pressure was raising. I felt like they were telling me go away we don't want you to flight with us. I wish I had an option to fly with another airline with in the next 3 hrs coz I had to fly with in that period of time. Otherwise all my plans on the other end was about to get messed up. Unfortunately it was only Lufthansa airline flying with in the next 3 hrs. So I was forced to buy another ticket and fly. My original ticket was a round trip from Oslo to room via Frankfurt stop over in Room and then go to Frankfurt stop over in Frankfurt and then back to Oslo. But they make me buy extra $400 ticket and it was non of my fault. I had a terrible expirance flying from Room, Italy (FCO) to Frankfurt they made me buy another ticket. Extra $400. I complained at the Lufthansa headquarter in Frankfurt airport after waiting for two hrs in line , they refunded me only $200.And they charged me €25 for processing the refund. It's ridiculous. The good service and name Lufthansa use to have is now becoming only a history."
Cons: "The flight crew was nice."
Pros: "The flight was on-time!"
Cons: "The food was mediocre."
Pros: "This flight was 11 hours and I could have lasted another 2 or so hours."
Cons: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pros: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Cons: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."
Cons: "Flight attendants were very attentive. Plentiful food and drinks with several choices. Pillow, blanket, headphones provided. Individual monitors with choice of movies television music games and more. USB port for charging. Smooth flight, on time. Bid for an upgrade option is nice."
Cons: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Pros: "The plane was not too full and sitting in economy plus was quite comfortable on this long flight. The food was good and served often. Lots of drinks were offered with plenty of water available all during the trip. Nice blankets and pillows were on each seat."
Cons: "My only complaint was the quality of the sound and picture for the TV system. Thankfully I had a book on my iPad."
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pros: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Cons: "No complaints"
Cons: "Infotainment system"
Cons: "Information,connection,airline staff,customer service, Ivan go on forever"
Pros: "crew and flight excellent"
Cons: "too close the seats"
Cons: "Phone chargers did not function"
Cons: "Online check in didn’t work."
Pros: "Good was decent. Didn’t need to schlep big bag of snacks."
Cons: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Pros: "It was IBERIA Flight:"
Cons: "It was IBERIA Flight:"
Pros: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Cons: "Very slow & chaotic boarding process."
Pros: "Every thing was ok"
Pros: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Cons: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"
Cons: "Crew couldn't say if there was or was not meat in the meals."
Cons: "Short flight so no type of entertainment or drink/food service."
Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Pros: "Movie selection"
Cons: "Lack of water, food, attentiiveness, leg room, wife's lost luggage"
Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Pros: "Boarding process was smooth."
Cons: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Pros: "Good organization and time on flight."
Cons: "In 10 hours never offered water."
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Pros: "They took invalid information from my travel records which resulted in my passport from 2006 being on my ticket for 2017. Aside from not helping me getting on the plane, and or another connection, they proceeded to tell me after the fiasco that they are in no way elligble to refund anyone and are a 3rd party, therefore not liable. $700 and its not there fault. They just pushed all the paperwork"
Cons: "The fact that no one in this company is liable or helpful in tge slightest after they have your money"
Pros: "Entertainment content was good and made the long trip more pleasant. I got a seat in the emergency exit and had lots of space for my legs. Alleys are quite narrow although and the crew was bumping into my arm quite often but overall seating experience was good."
Cons: "Boarding was very unorganized. It was difficult to understand the groups that were supposed to board. Overal check in process took too long. I arrived to the airport 3 hours in advance and finally made it to the gate when boarding started. Food can be improved as well. Had the pasta with spinach which consisted in some tortellini with very greasy cheese and way too many peppers. Second meal consisted in a sad croissant with ham and cheese."
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Cons: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Pros: "The flight was quick."
Cons: "It was incredibly close."
Cons: "Flight was ontime and food was good"
Cons: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Cons: "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."
Pros: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Cons: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Pros: "The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags."
Cons: "The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same."
Pros: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Cons: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."
Cons: "Lost luggage, hot plane, charged for water"
Pros: "Perfectly orchestrated flight with excellent customer service. The rhythm of the crew members was fun to watch."
Pros: "I did a up grade To bisnees an it was very disapointed"
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "On time, no hassles. The flight went well."
Cons: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."
Cons: "It landed with a very narrow window to my connecting flight"
Pros: "Good service. On-time"
Cons: "I got a seat automatically, and I can´t selected a preferred one."
Cons: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."
Pros: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Cons: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Pros: "Crew was friendly and accommodating."
Cons: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Pros: "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Cons: "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Cons: "This was American Airlines, not Iberia. Flight was supposed to leave at 9:45 pm but was delayed to 10:30 pm. At around 10:45 the flight was delayed again. At around 11 we were told that our pilots were too tired to fly and two other pilots might fly us but we wouldn't know untill 12:30 am. At 12:45 am we were told the back up pilots refused the trip. American Airlines has no back up plan for this apparently and the flight was cancelled till 9:30 am the next day. It was 2:00 am before I received a hotel voucher. Overall terrible experience."
Cons: "Food, particularly the meatballs. They were smelly. The entertainment choices took a long time to find and load."
Pros: "Good flight, good connection with other flight transit time"
Cons: "The reservation number with American Airlines wasn't clearly indicated."
Cons: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Pros: "Very professional crew."
Cons: "Huge lines in Madrid airport, took almost 3 hours to get through all the lines. Took a long time for boarding to begin."
Pros: "Indifferent crew and confused/disorganised service!"
Cons: "Crew needs to be more engaging and helpful..."
Pros: "Food OK, seating OK, crew professional."
Cons: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Pros: "Meal surprisingly good. Crew friendly, professional, and efficient."
Cons: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Cons: "Notification from the Travel agency that I needed to get a Yellow Fever immunization."
Cons: "Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation"
Pros: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."
Cons: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"
Cons: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Pros: "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."
Cons: "Flight out of Vancouver was delayed."
Pros: "great seating and food. service was excellent"
Cons: "low resolution screen makes a movie not enjoyable boarding was mediocre, we arrived late and the gate didnt know we were coming. AirCanada had already rebooked me for flight 28h later..which was ridicules. Immediate compensation was the upgrade from Premium to First. Thank you."
Pros: "Smooth from beginning to end, from checking bags, boarding and exiting. The crew was very pleasant and professional and I liked the option to watch movies on the trip"
Cons: "I paid for wifi and it didn't really work"
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "The Plane Flew"
Cons: "The plane was delayed. Missed my connection because the plane was delayed. No food choice, just whatever they gave me. Food was poor. Entertainment system is dated beyond belief. Staff was in no way helpful or informative regarding rebooking my flights. We were told we would be met by representatives when we got off the plane, we were not. (Same goes for my Flight from Hamburg, to Toronto) Leaving a good amount of people stranded and trying to make the final boarding call of their connecting flight."
Pros: "Friendly crew"
Cons: "This flight was overbooked and even though I booked in November for this Dec 30th flight I was given a seat 30 cm across from the bathroom. The crew area for meal Preparation etc was also directly behindmy seat. Needless to say, I got no sleep on this eight hour flight, had to endure disgusting smells from the bathroom and people hitting my seat every time they passed by bc this is an area where there is not usually a seat. Everyone waiting for the bathroom was in my bubble. To add salt in the wound, the TV and light for reading also did not work. This was the worst flight I've ever had and I feel Air Canada put these 2 seats there as a money grab. No one should ever have to sit there, especially when paying full price."
Pros: "I like the courteous crew members, very cordial & attentive."
Cons: "The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive."
Cons: "We took off 1 hour 15 min later"
Pros: "It was a direct flight from Athens to Toronto. The wine was ok and the food was good."
Cons: "The plane was two hours late taking off. The small bit of extra leg room and service do not justify the extra price paid. The crew were not as friendly as normal on Air Canada flights and made little attempt at extra service."
Cons: "Crew never respond to the bells"
Pros: "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
Cons: "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."
Cons: "The temperature, it was cold and asked an agent to turn up the heat atleast and got ignored. The seats were extemely uncomfortable"
Cons: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
Pros: "I liked the clean cabin, decent service during meals and overall amenities offered. The plane itself was quite nice and more comfortable than most."
Cons: "The food seemed to be quite a small portion. The chicken entree was normal size, but lacking in taste. The side was also bland in flavor but a good mix of veggies. I would have enjoyed another small snack, such as cheese and crackers or some such. The movie list was fairly good with somewhat recent items. The TV list was lacking in choices, it seemed. However, that may be the content of modern TV. Access to the toilets were often hindered by staff, especially in the rear of the cabin. We were 45 minutes late. I was already booked on a flight 5+ hours later, which was nice. However, I was given a only a food voucher of 31CHF. The amount was wonderful, but they offered this at a time when I had already eaten on the plane and was not hungry at all. I could only buy a few things to eat or take with me, and the rest of the amount was wasted. Alternatives, could have been a partial refund, a visa gift card, an upgrade on my flight back, etc."
Pros: "Boarding and deplaning were easy and pleasant. The 4 hour wait passed pretty quickly. The seating was tight but expected. The flight was smooth, the crew friendly and responsive. Plane was clean, bathrooms clean, nicely kept that way throughout the flight. I did have help reconstructing my import-export card."
Cons: "Space under the seats is smaller than expected. With passengers waiting in the aisle to get their seats, I had a second to decide what to take out of my one carry-on before putting it in the overhead bin, and as a result, was without some necessities during the flight. Pearson is a problem. Flights from everywhere were backed up behind a single person operating in security, and hardly any AC personnel there could speak English clearly. The confusion & wait time pretty distressing to most people in line. I had 4 hours to the next flight so wasn't worried, but waited 1 hour in line in the airport hallway before getting in to present information to security. Situation at airport is not good at all. I'd try to avoid Pearson as a transit point if I could, in the future. The music channels were so distorted I couldn't listen to any of the offerings. Too bad about that, but it didn't ruin the flight. Arrival in Zurich was on time and easy."
Pros: "I didn't like anything about the flight except that it was a smooth one."
Cons: "I didn't like that it was delayed by four hours. The food was bad."
Pros: "Not much."
Cons: "Tight seating, unable to sit with my wife, no food, indifferent service, delayed flight due to baggage issue at departure, length of time for baggage to arrive at carousel. Not very likely to book on Rouge again."
Pros: "The flight was on time, boarding was well-organized, the service was friendly and helpful."
Cons: "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
Pros: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Cons: "The food."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "a lot of leg room, fast boarding, nice screen, cool window with adjustable darkness."
Cons: "all my food were not covered when hostess delivered the tray, salad was missing, apparently it fell into the trolley while she pulled the tray out. and then i couldn't eat it because it was frozen. food quality was just really bad; whenever the crew passed by they were speaking really loud like to the other side of the valley, probably not necessary; the seat itself has a fancy look but the cushion is not comfortable at all, couldn't really rest one's head on it as it would just keep sliding sidewards . another thing that the airline can't really help- baby crying & screaming all the time and playing toys with music, couldn't get any sleep at all... perhaps a "kids zone" like trains have would be good for planes.. ?"
Pros: "Crew was very nice"
Pros: "Same as first leg of journey...."
Cons: "It is unacceptable for a big airline company not to include any complimentary meal for a five hour flight. Even low coast companies include the meals. First time I see that."
Cons: "Can't believe not even pretzels"
Pros: "Lots of leg room"
Cons: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pros: "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
Cons: "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
Pros: "Same. I was well taken care of despite the weather delay. Crew was friendly but more stressed and a little slow. Seats were comfortable and there was more leg room than normal."
Cons: "Not enough time with the lights off so we could sleep easier during the long flight."
Cons: "The flight was 3 hours late. At some point we boarded the plane then asked to disembark it as we were still not ready for take off. They told us there were some weather issues in Toronto ... I looked at 3 different weather channels who said that the weather was mostly clear in Toronto with a few scattered showers."
Cons: "Did not have any monitors 9 hour flight with nothing to view"
Pros: "Arriving early Leaving on time"
Pros: "Business class compartments. Excellent by all standards"
Cons: "the meal served was overcooked, tasteless. The quality of the cutlery was poor even the wrapping was so poor. I travel internationally twice or three four times a year but this was my worst experience as far as the foood was concerned."
Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"
Pros: "Boeing 787 is a terrific modern aircraft."
Cons: "Due to an hour+ boarding delay, the gate area was overwhelmed with people concurrently boarding international flights at two comingled gates. Overlapping PA announcements, both live and prerecorded, had lots of folks confused."
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Cons: "The food was not that great. Very less in quantity. Vey low quality. Even Chinese airlines offers better food while traveling from Vancouver to Beijing. The airlines should improve their food services."
Pros: "The airplane landed perfectly"
Cons: "The seating are small"
Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Pros: "One of the crew went above and beyond. I ordered a vegetarian hindu meal but somehow was not on the list. Luckily one of the meal options was vegetarian. However he came back to get my information and sent a message to Zurich so that I would be sure to have the meal on my return flight. I thought that was really thoughtful and kind! I do not know his name but he worked in that included row 25 on the A side and I would have loved to be able to mention his name so that he gets a great review. Economy seats we very comfortable for me."
Cons: "It would be so nice if everyone could have the business class pillows. It makes such a difference not to have to use the little "pillows" that economy offers."
Cons: "No ability to pick seating. Even after calling was not given seat asked for."
Pros: "Good crew"
Cons: "No wifi"
Pros: "The crew was very helpful"
Cons: "Comfort seats"
Cons: "The seats were very cramped and the cabin was very hot for the entire flight to the point I couldn't sleep."
Cons: "Had to wait on the plane for an hour before takeoff for a 2.5 hr flight."
Pros: "first flight was cancelled: second flight was 4 hours late so I did not get on it because I would miss connections and any later flight would put into Kiev at 1 AM... thus 3 nights with no sleep. I then cancelled."
Cons: "first cancellation was understandable but everything after that was a fiasco including waiting 11 hours in Customer Service line to rebook cancelled flight."
Cons: "Seat was too narrow. Flight delayed 4 hours."
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Cons: "Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management"
Pros: "The food was really good."
Cons: "Temperature in the plane was way too hot. No AC plug anymore on Swiss planes. This is a really big problem as their entertainment system is not optimal. There is of course USB but does not allow to charge a laptop. Leg space is a nightmare (I’m 1m96). Other airlines are better"
Pros: "The crew was friendly and helpful."
Cons: "I have no complaints!"
Cons: "If the flight had not been cancelled!"
Cons: "1.5 delay and no help offered to make my connection and not miss it."
Pros: "On time departure & arrival"
Pros: "Very smooth ride"
Cons: "Foos was mediocre"
Pros: "Complimentary wine"
Pros: "Everything was okay. No complaints as such."
Cons: "It took a while for the plane to take off after boarding.m"
Pros: "Flight attendants fixed my meal issues. Plenty of movies to pick from."
Cons: "Wouldn't let me select a seat at check-in, meal selection only worked for return flight, and the airline confirmation number provided by Kayak wasn't accepted by United. Kayak referred me to Swiss Air's website rather than United's. The whole check-in process was a convoluted mess when I've never had any issue with other airlines. I'm a slender guy with broad shoulders and the middle seat felt very crowded when surrounded by medium build people. Didn't manage to sleep a bit on an 8 hr red-eye flight."
Cons: "would like fruit as desert, not ice cream."
Pros: "Everyone was so friendly and nice!"
Cons: "There was nothing I didn’t like."
Pros: "They did allow myself and children to board earlier 5/4."
Pros: "On time courteous staff excellent service"
Cons: "You failed to properly put me on a plane"
Pros: "Direct with a great price!"
Cons: "Food was just ok....."
Pros: "Food was okay"
Cons: "Agent took an hour trying to figure out how to check me due to the connecting flight being under a different carrier. This is clearly something I couldn’t do anything about. kayak allowed me to book a flight and expect that no matter the number of carriers, there should not be an issue tying the connection with the other flight at the time of check-in. Because of the delay, my husband and I sat apart on am 8 hour flight and because we both were assigned middle seats, no one wanted to sswitch with us. The check in staff was very unfriendly and seemed stressed and overworked. United needs to ramp up on resources quick. The flight crew were very unpleasant. It was just the worst of all flights."
Pros: "Comfortable flight, good dinner, friendly personnel and good entertainment choices"
Cons: "We were delayed, apparently due to missing luggage. They estimated 10min but it probably took over a half hour. This affected our connecting flight."
Pros: "Legitimately, nothing was liked."
Cons: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Pros: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Cons: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"
Cons: "The delay!!!"
Cons: "My 1st class seat was broken but the food was excellent as was the service and we arrived early."
Cons: "Whether it is Kayak or Swiss, you should warn passengers they can't enter Kenya with a passport that expires within 6 months. I had to miss my flight and get a new passport before I could fly."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Constantly getting beverage service and so many movies and shows to choose from."
Pros: "Polite and friendly staff."
Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Pros: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Pros: "Punctuality, efficiency and courteous and prompt service."
Cons: "Only that WiFi is too expensive"
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "It was freezing on the plane."
Cons: "Seats are too close."
Pros: "The Embraer ERJ-170 has comfortable seats!"
Cons: "More leg room"
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Cons: "Flight was delayed, causing major inconveniences, especially as I was on my way to a funeral Only compensation was a food/beverage voucher equal to the value of 5 Swiss Francs, enough to buy a bottle of water despite HOURS wasted"
Pros: "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
Cons: "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Cons: "The boarding process is an absurdly disorganized, terrible process. Don't encourage people to line up if there is no room in the terminal for them to do so. Food was also pathetic, especially compared to European competitors on the same route."
Pros: "All but one crew member were very friendly and energetic. The movie selection was great."
Cons: "The plane did not have modern amenities, like a phone charger. No free Wifi. The seats were old, so the cushions were lifeless and uncomfortable. Leg room was pitiful."
Airlines flying from Louisville to Switzerland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisville to Switzerland
Masks required on board, masks provided on flights from Louisville to Switzerland
Social distancing seating
Middle seats unavailable to book on flights from Louisville to Switzerland
Testing for antibodies, testing for symptoms for flights from Louisville to Switzerland
Waiving of change fees. Search flexible flights from Louisville to Switzerland