Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Security check process was slow and in efficient.
Pros: "This is a state run airline. The only thing that was good was the itinerary."
Cons: "The gentry always sucks"
Pros: "Spanking new dreamweaver aircraft."
Cons: "Non working usb ports, stale entertainment fare need to be addressed urgently"
Cons: "They bumped me and put me on a later flight. Yikes"
Pros: "Smooth and good."
Cons: "Flight was delayed by an hour."
Cons: "It was late and misssd my coknextin"
Cons: "Flight delayed by 4 hours for mechanical issue, which would cause missed connection to Delhi, and missing onward flights to the US. We bought new tickets on SriLankan Air in order to make it to Delhi on time for our connection. Option to cancel Air India flight, but for a cancellation fee."
Pros: "Nothing really stands out, other than they did feed us. Similar flights in the US only offer complimentary beverage service and food for purchase."
Cons: "Super tight seating, both in the space between the rows (my knees hit the seat in front of me), and in seat width. I am not a big person, and felt the seat was really narrow. Flight full, so no room to stretch out. Interior dated and grungy. Not a comfortable journey."
Cons: "Everything is bad"
Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."
Pros: "The food coming from India was a notch above the food going there, perhaps because one is prepared in India where it is more economical to supply. I would definitely take the airline again, because of the value/price."
Cons: "The restrooms need more attention and the entertainment system has some glitches."
Pros: "Delayed. Had to wait"
Pros: "Short but comfortable flight. Staff were friendly and attentive"
Cons: "Delay wasn’t announced until almost close to scheduled departure time"
Pros: "The flight was not full, which was great as I could stretch. I had requested a special meal and it was served. The crew were nice and attentive."
Cons: "Delay in luggage delivery at Bangalore."
Pros: "Courtesy of staff and their service"
Cons: "Entertainment was not there. No headphones Limited choices"
Pros: "best Connecting flight"
Cons: "Media player was not working"
Pros: "Decent food on a very short flight."
Pros: "We were delayed for so long we missed our connection. They did put us up in a hotel for the night, though."
Cons: "Every time we asked when the flight would actually board, they just added 15 minutes rather than give an actual time."
Pros: "Nothing in particular!!!"
Cons: "Even after providing infant food option at time.of booking and selecting the same, there was no infant food in more than 12 hour journey and provided food was.spice so infant could not eat. This was SHOCKING and UNACCEPTABLE."
Pros: "Awesome in terms of safety and time taken. He was tired after the journey, nevertheless he enjoyed the food and was extremely satisfied with customer service. Just an 1-1/2 halt in Delhi without going through custom and immigration. Love this hop."
Cons: "Time taken from SFO to Delhi - 15-1/2 hrs."
Pros: "On schedule"
Cons: "Horrible food"
Pros: "over an hour late with no communication or notice. nearly caused me to miss international connection. No air india staff were available at Lucknow airport without exiting security."
Pros: "Very comfortable..boarding, crew, landing...everything was smooth"
Cons: "Food could have been better..were given cookies and juice."
Pros: "Non stop feature"
Cons: "Leg room and food(vegetarian dishes)"
Pros: "Domestic is way better than International flight"
Pros: "New flight, good food, hospitality"
Cons: "No tv"
Pros: "Was a good clean airplane."
Cons: "Confusing about the connection flight as no announcement was made and travellers were only able to find out on the ground. Immigration check as abysmal as ever with no PR effort by the officials"
Pros: "Only grace was the 777-800 EK was almost empty"
Cons: "Direct flight was canceled without any update, made travel on 2 hop flight making my tourney time double."
Pros: "No on board entertaintment screen"
Cons: "always late, never on time!!not sufficient snacks. no food when we had a delay, not even water! very very limited space between seats. tv not working half the time. Overall experience not good!!!"
Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."
Cons: "Food could have been better..They served biscuits and mango juice"
Pros: "it was fine for an hour flight"
Cons: "worn out seats. dirty."
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Cons: "Too expensive overweighted luggage"
Pros: "saves time"
Cons: "Hygiene and cleanliness Food & Bev service"
Pros: "The food was great. The aircraft was nice and clean. The stewardesses were efficient and friendly (except for having me delete a photo I took of the interior of the plane!!!). Ground staff were very helpful and reassigned us to an earlier flight because our original flight had a two hour delay."
Pros: "Everything about the flight was smooth and staff were competent"
Cons: "All the staff, especially the in flight staff, were very cold. There was no friendliness that you see with other airlines."
Cons: "The plane was late making us late for our connecting flight so not only did we have to get off and go to the next gate but we also had to recheck our luggage. We were charged for the weight of our bags for the second flight because it was over limit. We were not aware that the weight limit would change from one plane to the next. It was ridiculous. We should not have had to pay over $80 for this when we were told the limit was 25kg. We made it to the plane just in time. It was a very upsetting experience and we will definitely think twice about flying air India in the future."
Pros: "plane did not crash"
Cons: "crew wasnot customer friendly"
Pros: "Got me to the destination in time and in one piece."
Cons: "Nothing more than to bring you from point A to B."
Pros: "Staff was friendly!"
Cons: "The seats were very dirty as well as it was very sticky around the tv screen."
Pros: "Nothing except seats which are better than low cost airlines"
Cons: "AC Was switched off. Food as not available. Staff pathetic, they were laughing when food got over instead of serving they said we will serve after landing. Govt airlines so there had to be delay by 1 hour after we sat inside. Overall pathetic."
Pros: "Timely and relatively painless boarding"
Pros: "I like some thing : 1- the air is on time . 2-food"