Overall flight was fantastic.i really enjoy the whole journey .
Little more legroom would have been nice. But it's a very short flight, so it was fine really.
Short flight, some waiting to board, but no issues and no frills.
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
Pros: "Nothing,except I got to my destination safely"
Cons: "Everything.They don’t ever offer you WATER in a 10 hour flight!! Check in crew rude. Attends dismissive to rude."
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
Their customer service needs an overhaul. I wish we could access them and the could be more helpful. Also, the website has been crashing and I had numerous technical errors. My flight was cancelled and we spent so much time trying to get help because the tech was failing.
There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.
Flight details on public information screen were misleading and wrong.
We had a delay. That made me feel anxious because I arrived out of time
We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.
How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.
You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.
Lord knows why they had us start boarding when the plane wasn't even there, staff weren't welcoming and the couple next to me travelling with a young child had a nightmare with the baby changing facilities.
Great flight and crew but let down yet again by the disaster that is Birmingham Airport
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
The flight and service were very good. Thanks to the crew.
The Lufthansa app needs a whole revamp flight got delayed and it kept showing original time. Communicate better with you customers
They offered water and chocolate I would have preferred a sandwich.
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
There is more space in this economy seat. It felt like a better layout, not so cramped.
Extremely tight connection in Frankfurt. Tickets with one hour layover are not realistic even with first flight being on time. Just barely made it and ran most of the way. 😬
Prompt, efficient boarding. Clean aircraft and knowledgeable crew. Everything on time.
Liked nothing. Rude staff. Incompetent crew and workers. Wont fly with again
Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.
