The service is awesome. The food is the best of all the airlines we have flown before. Totally enjoyable flight, which is quite unusual.
The food menu was impressive but the actual selection limited. That said, the food was excellent. The seat cushions are less than comfortable for a 12 hour flight. Space i8n economy was very good. One first leg the layover was too short. Added with a delay in arrival we could barely made the connecting flight - but the luggage did not make it. It was sent in the next flight so in the end it was a mini=or inconvenience.
short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us
Flight was delayed. While standing at the gate, a note appeared on the sign saying the gate had changed to a gate far away. No member of the Turkish airlines team got on the microphone to instruct passengers to go to the other gate, to ignore the chiron, etc. Finally, the message disappeared. Eventually, the flight began to board. Very slowly. More slowly than I experience with other airlines. Though Istanbul may just be slow . . . In all other ways, great flight, great entertainment (top notch movies), great service, excellent food, comfortable lie-flat seat, dimmed lights, etc.
The airline could improve its business class seats and privacy in line with its competitors.
It was an old airline with the old configuration of business class seats. Not really what we signed up for for the longest leg of the trip. Disappointing.
Food quality and the overall service of the staff and significantly decreased. The flight was delayed at the Istanbul airport and the passengers were kept onboard for more than 3 hours. The staff didn’t kept the passengers informed and everyone was upset.
Turkish Airlines apparently no longer gives you 2 checked bags allowance on international flights, so that pleasure cost me $165 for my second suitcase at the airport. On top of that, they damaged that very suitcase, which happens to be a designer one and part of a set - ripped one of the four wheels right off.
Very poor service. Not friendly and special food ordered but not served
Clean, well presented, comfortable business class seats. Good service and attention and good privacy when needed. Excellent trip and would use them again.
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
Very fast boarding. Crew members were super nice. I loved it!
No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.
The flight was delayed and nobody was able to inform me about the new scheduled time and gate
The flight attendants were friendly and professional. I asked to change my seat and the flight attendant was accommodating. We experienced a short delay due to the late arrival of the plane. However, the onboarding and disembarking process was efficient.
J'ai perdu le billet 🎟 faute de visa j'ai pas eu de remboursement. J voulais prendre un autre Est-ce que yaura une solution
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
We got to the airport 2 hours before the flight. We waited in a line to check our bags onto the flight for an hour, even despite having checked in online, as there weren't enough self check terminals allocated to Vueling (yet loads of empty BA ones right next to them). There also weren't enough staff, making them stressed and rude. We had to try and rush through security to get to our gate, which they announced as gate 35 at first and then changed it after ten minutes with no announcement to anyone in the airport that it had changed. So we then had to rush to the correct gate to arrive just as boarding started. It was a thoroughly stressful process and one travelling couple almost missed boarding because of it. The flight boarding and the flight itself werre fine, the staff were polite, but I was dehydrated due to the airport and had to buy a bottle of water as they didn't offer free drinks.
They stop online checkin above a certain capacity. We had to go to the airport to check-in at the desk. Or was offered to pay 7eur extra. Rip off.
I didn't get the wheelchair assistance I'd requested and my flight was on the tarmac, which was extremely painful for me. If this airline isn't for me, that's fine. The crew was fantastic and friendly ab
One of the worse - their crew at the airport check in desk clearly did not have an idea of what the job is. My luggage ended up being labeled incorrectly and went missing during my connection. Flight was fine and quick - but this “adventure” kind of ruined my trip
Our check-in was mediocre. We were told that we didnt have access to the lounge although we were in business and we were asked to remove 1kg from each of our checked luggages as they had 21 kgs and we found out that our tickets were for 20kgs checked bags. I would have expected: 1 - more clarity on the website so that I could see the difference on fares and be able to buy tickets with more checked luggage kgs allowance, and lounge access, and 2- more flexibility for business class passengers.
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Airmalta does not include meals in their flights and neither offers entertainment.
This stupid lugagge rules of ryanair make flying with them always bad
Passengers next to me insisted I change seats so they could sit together. I had to frequently move so that when the sear belt sign was on I was in my proper seat! I was returning from helping my mum with my dad's things after his sudden death and didn't feel like arguing with the other passengers.
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
Their customer service needs an overhaul. I wish we could access them and the could be more helpful. Also, the website has been crashing and I had numerous technical errors. My flight was cancelled and we spent so much time trying to get help because the tech was failing.
Worst experience ever. First time and last time with Ryanair. I'm not a cow.
It was a short flight (1.2h), and everything went smoothly.
Due to long security check and no last call announcements from Gate staff, my family and 12 other passengers missed the flight.
Θα ήταν καλύτερα να προσφέρουν ένα μπουκάλι νερό δωρεάν και καφέ .
The flight was delayed by more then 5 hours and we lost our connecting flight. We had to purchase new connecting flights to our expense.
Our flight was delayed for over an hour due to weather, and it had already been a long travel day. However, the crew was calm and compassionate, listening to every complaint with genuine concern. They got us home safely without incident, in spite of all of the obstacles. I’m grateful.
The United Airlines crew that operated this flight was subpar. They didn’t
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
Flight was cancelled. Rebooked after 5 hour delay. Pregnant daughter rebooked following day with 12 hour layover in Düsseldorf. However - I must applaud and praise the Business lounge hosts who were EXCEPTIONAL in trying to rebook and arranged for our daughter to standby for last flight of the day - which she made. The terminal B business lounge reception staff were AWESOME
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She gave us the seats together but after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!
The in-seat TV systems have good selection but the interface is slow, like a computer that is 10 years old and barely responds to commands. When you tap on buttons there is often a lag or the screen doesn't respond at all. I'd recommend having a basic meal option on all flights. The flight offered a chicken or pasta dish, but the chicken was some strange barbecue sauce with a puree and fancy cole slaw that didn't go together. Why not a basic chicken with rice dish? I wanted the pasta but instead of a basic tomato sauce it was an alfredo. I understand the idea of trying to make an airline meal fancier but it's going to be subpar no matter what you do, so why not strike the middle and stick with basics that most people will enjoy? Pasta with tomato sauce and a couple meatballs, with a biscuit, and a chocolate chip cookie or chocolate brownie for dessert--cheap and easy.
Never happened. Lufthansa canceled numerous flights. Had to stand in line at Frankfurt Airport for 6 1/2 hours to rebook. Had to bypass Paris.
LH lost my luggage and I was told it was going to be delivered to me on the same flight the following day. It took four days.
Crew was nice, boarding was organized chaos, they didn’t offer a non-dairy option for a meal. My entertainment device didn’t work properly. We waited an hour and a half after boarding to actually take off due to baggage being put in the plan, which forced us to miss our connection.
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!