ms Rose was excellent outstanding always smiling ready to help i wish you had mor employees like her thank you
First time traveling along with an elderly wheelchair🦽passenger and the entire trip experience from security check, onboarding, flight to off boarding were very smooth and effortless. The stewardesses were very professional, patient and caring during the entire flight. I highly recommend them.
The breakfast menu was quite disappointing in comparison to the other food I’m used to being served on Qatar Airways
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
Only had fish option for food. I am allergic to fish and there was no veg option
The easy transition and before time arrival. Comfortable flight
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
There was flight delays due to long ques of on-boarding process.
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "Crew was great, seating was cramped."
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Pros: "Overall experience was good!"
Cons: "Keep the good work up."
Cons: "It was outstanding service !!!"
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Cons: "Improve quality of service and cleanliness."
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Pros: "They are the best"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Pros: "The service and food."
Pros: "Transit 9 hours without hotel"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Cons: "Everything was disappointing"
Pros: "The Plane was good but not updated with new data"
Cons: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Pros: "They make you feel like a person"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "Steep decline in food quality"
Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Pros: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Cons: "Everything went smoothly, I had no bad experience with this flight.."
Pros: "Quality entertainment."
Cons: "Staff did nothing about crying children for the entire flight. Food was awful."
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Flight was smooth, staff professional. No problems.
6 hour delay with bad communication as to why
I liked watching TV on the AA app. I didn’t like that the flight attendant assumed MY bag was the one that overcrowded the overhead bin and took it up front. I understand a crying baby but when it’s excessive, maybe the flight attendant can offer some assistance to the family to calm the baby down or help them in general and remind the family that there are other passengers on board
I had to be moved from my seat due to a passenger with a dog as I am allergic to dog hair
…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons.
Pros: "On time"
Cons: "More seat room"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "Quick Flight and nice crew."
Cons: "The crew wasn't the problem at all. Some of the passengers were just being obnoxious and sitting next to their friends not what their seat numbers were. The BIGGEST problem are the packed planes with no social distance between passengers which is a HUGE concern for me."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "Why are seats so small?"
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Cons: "Flight was delayed for no apparent reason."
Cons: "Landing was rough."
Cons: "The food was just barely edible. No leg room The crew was excellent"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "On time despite ground hold"
Cons: "Having flight attendants board with 4 bags and taking most storage"
Cons: "WiFi was not working on the aircraft."
Cons: "A delay in take off"
Pros: "Trip was wonderful."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Cons: "I purchased a WiFi pass and the WiFi did not work. Since the airplane does not have individual TV’s on each seat, it makes it for a very long flight. I also did not like that the passengers had to take a bus to the airplane and we’re shoved like sardines in a can in 95 degree weather."
Pros: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Cons: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Cons: "Seat isn’t very comfortable"
Pros: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Cons: "Insufficient arm/legroom. Limited selection of interesting movies."
Cons: "Just never enough leg room❗️"
Pros: "Arrived in Dallas early"
Cons: "1. Flight crew stopped coach passengers in the middle of boarding to take drink orders from first class passengers. Very rude and unnecessary. 2. Flight crew allowed passengers to wait for the restroom next to the pilot access door. At least five times with single passengers waiting and once with two waiting. Crew said nothing. 3. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. At least one seatbelt remained unsecured and one child had a backpack on his lap during takeoff. Very unprofessional crew. Credit card promotions over the PA system were very annoying and unintelligible."
Pros: "The crew was friendly. Ticket cost was appropriate."
Cons: "Seats were HORRIBLY uncomfortable. I’m slender but tall and in my window seat my head hit the ceiling so I had to either slouch or turn my head to the side for the whole flight. In flight entertainment was awful (some weird sitcom loop) and the WiFi didn’t work with my phone nor laptop. Basically sat uncomfortably sideways with nothing to do for 2 hours. Flight also arrived late, causing transportation issues."
Pros: "It was easy to travel"
Pros: "Plane, and entertainment"
Cons: "Everything else"
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."
Pros: "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
Cons: "The food selection was great but the food itself was over cooked. Disappointing."
Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"
Cons: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"
Cons: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Pros: "On time"
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "Great flight crew price was right and I will travel American again!"
Pros: "excellent in flight experience, crew was helpful and friendly. Overall a great experience"
Pros: "The boarding process was efficient and the staff was friendly."
Cons: "The plane was antiquated and the seat space and leg room were minimal."
Pros: "It was just a small jumper, can't expect much but crew was good"
Pros: "Horrible customer service experience"
Cons: "Any of the service!"
Pros: "Boarding was good"
Cons: "No drinks or snacks. We were told the hour and a half flight was too short for service. Really??? First class got their drinks."
Pros: "I was miserable, couldn't keep myself busy because they made me check my carry on bag, I chose to ride a bus home because it was so horrible"
Cons: "I didn't like anything about it"
PlusPoints are useless if seats are so rarely available.
Apart from the delays in terms of departure times, the airline experience was so bad, given the medical incident from a passenger sitting at the back of the plane. I was so close to it, and was utterly disappointed by the failure of the cabin crew to control passengers from overcrowding the sick passenger and allow the crew to administer the necessary medical intervention. It all amounted to compromised safety at 30000 feet, and seriously more training on the part of the airline is required in this regard. The other issue I realised is lack of cleanliness and care on the part of cabin staff, with one lady spilling food next to where I was sitting and ignoring the incident completely. I had to ask another to intervene and for which only superficial help was rendered. This is not what I expected, but this is what I got and speaks volumes to a cabin crew which is all female, mature/elderly, and expected to be more hands on to problems of this nature. The food is terrible in economy class, with options very limited. I opted for chicken, but did not know that it had curry in it, so I could not eat my meal further, and so no need to ask for the vegetarian option.
Pros: "Crew was friendly & attentive."
Cons: "Food, lunch"
Cons: "When I sat down I found a opened package of cookies which is provided on plan. Tray table had a lot of cookie crumbles too."
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Cons: "You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight."
Cons: "No drink service And no free tv"
Cons: "No available gate after landing required an extra 45 mins. Not fun with a 2 year-old"
Pros: "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
Cons: "That the staff wasn’t willing to help make an informed decision!"
Pros: "We were unable to board our flight because my passport was not within the 6 month expiration date required by Italy. We were offered no credit regarding the missed flight and told that our return flight was also void. Given that we entered our passport info to originally book the tickets, we should have been notified that the expiration date was not valid. A the very least our return. flight should have been valid."
Pros: "Quick boarding. Ontime departure."
Cons: "Very small servings of food."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Pros: "Seats were quite comfortable. Service pretty great."
Cons: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Pros: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Cons: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Cons: "Plane seats were so narrow that my knees were pressed into the back of seat infront of me."
Cons: "refer to the comment above-Due to the bad experience on the initially take off , we felt that things went wrong and not so smooth on the first day. This really hurt our feeling and ruined our trip. Please share this information with United Airline. Passenger: Siu Yuk Chan, Eric Ming Chan and Cody Yutung Chan"
Pros: "Clean, on time, professional crew."
Cons: "I wish there were more bathrooms available for the economy class."
Cons: "Flight was delayed almost 3 hours. There were no snacks provided. Snack paid for was stingy and not very good. Flight attendant needed to be reminded several times that I had ordered and paid for a beverage. Not a good first experience departing on United from Newark."
Cons: "On my connecting flight while boarding they informed me that they did not have enough room for my carry on. I was flying first class, and after the flight had landed and I looked into the compartments, the crew could had easily made room for my carry on. The worst part is that I had my passport in my carry on and missed my connecting flight to Cabo."
Pros: "Love the cookie! Good crew."
Cons: "Just wish a long flight provided some small amount of food and entertainment. Note, when boarding and the rear baggage racks are full, they should have those who haven't boarded wait outside while the people from the back come to the front with their luggage...or have those in the back wait to come to the front...it is too crowded and I got hurt."
Cons: "The movie failed multiple times. The internet was unacceptably slow."
Pros: "Everything seem to move in a timely manner. The staff was nice and pleasant and the overall flight was smooth (I don't really like flying at all but it was good)."
Pros: "Service was good"
Cons: "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
Pros: "Easy short flight"
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Cons: "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."
Cons: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Cons: "Everything! Fabulous flight"
Pros: "The flight left on time, was uneventful, and arrived early."
Cons: "There was no USB or in flight entertainment"
Pros: "Love that they let families with kids 2 and under on first. Helps tremendously."
Cons: "Have to pay for WiFi and if they don't have WiFi only you have to pay to watch DirectTv with no option to just watch a free movie."
Pros: "I like the snack provided. Crew were nice but overall seemed to not enjoy their jobs."
Cons: "Boarding took a long time, both to and from my destination. Nothing made me think any of my flight experience was excellent."
Pros: "It was a small prop plane but the flight was amazingly smooth."
Pros: "Loved being able to watch a newer movie in flight. Enjoyed the pillow and blanket and the ability to charge my phone during flight"
Cons: "The plane was a little over crowded."
Pros: "Puntual y eficiente"
Pros: "For the past two years my travel has increased tremendously. United is the preferred airline: On Time Smooth check-in Friendly Leg room Wifi"
Cons: "United Airline's App could be more user friendly. Challenging to add my mileage to the MileagePlus program. Eventually had to go to the main website and navigate my way around."
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "It was timely, and the flight attendant was wonderful!"
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Cons: "Either ran out of or no snacks offered. Crew seemed a little impatient"