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Cons: "The seats were very uncomfortable"

Cons: "Mejorar el snack"

Pros: "Very good"

Pros: "La atención"
Cons: "Nada"

Cons: "No entertainment"

Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"

Pros: "Movies. Upgraded to more spacious seat."
Cons: "Dry dry dry. Hard to sleep."

Pros: "Poor"
Cons: "No food chips chips very POOR POOR"

Pros: "the wine was good"
Cons: "the tv"

Cons: "Entertainment was boring"

Pros: "Loved the idea of a screen in front of me, but mine didn't work"

Pros: "Everything was amazing"

Pros: "no usb charger"

Pros: "When it comes to travel, there is always something that can go unexpected. Is that happens to you and you come to AA counter with a positive attitude they will make sure you are satisfy with your service."

Cons: "The seats are TOO DAMN SMALL!!!!"

Pros: "Got there on time"
Cons: "It was too cold"

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Horrible, inflight experience, customer service"

Pros: "Porque sus tripulantes y azafatas son super atentas"

Cons: "delay missed my connection.."

Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"

Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."

Pros: "The passengers"
Cons: "A/c was broken"

Pros: "More confortable seats."

Pros: "All of it"

Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"

Pros: "Nothing"
Cons: "Not good my carry on bag they send it under and they said I get it at my final destination"

Pros: "Fast"
Cons: "N/a"

Pros: "On time."

Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"

Pros: "All fly attendants. DId a very good job"
Cons: "The little flat tv was not working properly. The plain is too old."

Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."

Pros: "I believe that a cup of juice and small coffee cookie only its unacceptable. Not even coffee is lame"

Pros: "QUE SEA PUNTUAL"

Pros: "Nothing"
Cons: "Poor service any customer service"

Pros: "On time"

Pros: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "The ride was smooth the airplane was the food was OK the stewardess were kind"

Pros: "Everything except what I didn't like."
Cons: "Delayed departure"

Pros: "Easy booking, Great prices"

Cons: "Delays"

Cons: "I don't like that My fly was delayed 30 minutes or more"

Pros: "nothing"
Cons: "everything"

Cons: "Terrible food - and for some reason we were given no choice - even though everyone else around us was. Yukky ravioli."

Pros: "The attention of the staff in general"
Cons: "the delay was only 50 min but taking in consideration we were arriving at night or afternoon it was a problem for many passengers"

Pros: "STAFF WAS VERY WELCOMING"

Pros: "Seats are too close together. We can hardly move, backward or forward."

Pros: "The service and the time of things done."

Cons: "El vuelo se retraso. Perdi el vuelo de conexion y no me brindaron hospedaje, ni comida y me mandaban de un lugar a otro pero nadie respondia."

Cons: "Airlines are no longer concerned with passenger comfort or nicities Food , service , and comfort are minimized in effort to get the most people for the least expense onboard"

Cons: "I’ll fly United anytime"

Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."

Cons: "More leg room in economy"

Cons: "Delayed by an hour and spent most of it taxiing."

Cons: "Bigger seats and warmer cabin"

Pros: "Nothing"
Cons: "Telling the truth"

Cons: "Over 2 hours delayed for no notable reason"

Pros: "Ol"
Cons: "Oi"

Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."

Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."

Cons: "Delayyyyyyyyyed"

Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"

Pros: "Very fast and efficient"
Cons: "Nothing"

Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"

Pros: "See above"

Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."

Pros: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Cons: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."

Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."

Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"

Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."

Pros: "Amazing staff"
Cons: "Uncomfortable seating"

Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."

Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"

Pros: "Love the cookie! Good crew."

Pros: "Everything"

Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"

Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."

Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."

Pros: "Nothing"
Cons: "UNITED employees are very rude"

Pros: "Service was good"
Cons: "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"

Pros: "Staff on board was great"
Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."

Pros: "The flight was smooth"
Cons: "The seats felt stiff"

Cons: "I do not like those head rests.. I wish the were detachable."

Pros: "Crew was nice"
Cons: "N/A"

Cons: "Didn't like the fact that you had to pay to watch movies"

Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"

Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."

Cons: "Paid for internet and stopped working for a long time"

Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"

Pros: "fly with UA"
Cons: "the seat. no confortable"

Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."

Pros: "Everything !"

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"

Pros: "Plane was clean. Attendants were very hospitable."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Crew was nice"
Cons: "No entertainment !"

Pros: "Excellent"

Cons: "all the attention"