I thought the price was pretty good when I booked the flight. But then at the ticket counter, I was told that I had to pay another $50 to check my suitcase. On top of that, they don't give you any food or beverages, instead trying to sell overpriced, tiny, disgusting burgers and other overpriced items.
Air Asia is cheap, but don't expect the flight attendants to be courteous and trained to provide customer service. When I asked for a cup of hot water, I was shown smirks and small talk between the male flight attendants. They never responded to me and I never got my cup of hot water throughout the 4 hour flight. All they did was walk around with their noses on the air. Never, check seat belts when we were landing. Yes, cheap airfare with the worst service of all airlines I have flown with.
It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice.
We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky.
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