I’m New to Alaska Airlines. I was not able to connect to WiFi on either leg of my flights to/from Santa Rosa. Otherwise, it was an enjoyable ride.
Bumpy landing and no food per turbulent weather but no fault of flight! Everything fine.
my first time with Alaska Airlines, an exceptional airline with great employees.
If you change a gate number while customer is at the airport, you should let your customer know. You also assigned my seat to someone else, and again, never notified me about that. Your flight attendant seemed annoyed at having to find me another seat. No apologies for AA doing any changes.
It was a little chilly on the ride. The entertainment was the book I brought, and it was excellent.
We were asked to be flexible and change our date and flight for $25. We met guests who were paid much more. Our seats assigned were the last row backing to the wonderful smell & sounds of the restroom. People waiting in line to use it as well. Further, we could not use the $50 to pay for our $120 baggage fees.
Awful . Extra charge on my bags even after it was confirmed it wasn’t overweight.
Our flights were delayed by almost three hours, which threw a wrench in my plans.
This is the first time flying through Alaska. On my way to my destination, they left my luggage behind. My luggage landed the day after. Coming back, the flight was delayed and missed my connecting flight. Costumer service was not helpful. We have to rent a car on our own to go back to our final destination. Next time, I prefer to pay the extra and flight through Delta.
The take off and landing were smooth as was the flight. The service was great. Bathroom was clean. Thank you
I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
I love my flight attendant Faith, always smiles always helpful. She makes the flight experience wonderful thank you
Did not live up to expectations - lounge benefits of Delta Amex Reerve card not honored for my wife.
The plane was very warm upon entering. This was a bigger problem as the weather was cold so people were dressed accordingly.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
More up to date movies and a live TV option like ESPN, Fox News or CNN. All they had were movies and Spotify Music and some games. Also, wifi on international flights isn't free for Skymiles members like on domestic flights via T-Mobile.
Don't waste your money or points on first class. Delta first class is a joke. The seats were rickety, the food was awful, and nothing worked, wifi, my light, the power plug - and it was dirty - the fold out table was gross. For 2-3 hours, tough it out in Economy.
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.
This is not a low cost airline. Stop acting like o e.
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
Old aircraft the audio of the entertainment dosent work Dirty seats
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Atraso de dos horas y media con vuelos sobre vendidos