Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Linz
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Scores according to KAYAK customer reviews
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Pros: "Great crew. Very pleasant & friendly."
Cons: "if the flight is on time. I was delay more than 10 hours"
Cons: "AC would always delay"
Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Pros: "Service was outstanding!"
Cons: "The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development."
Pros: "entertainment system worked well"
Cons: "USB charging jacks didn't work in my seat or the person next to me; long delay offloading due to lack of gates"
Pros: "No surprises."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "The friendly staff! Very accommodating and as simple as a smile goes a long way. Kiddos to Air Canada staff!"
Pros: "Crew responsive to service requests. Was able to select an exit row seat upon checkin online. Enough room for carry-on luggage to be stowed Check in helped us get to flight on time despite many customers."
Cons: "Limited selection of on-board food (Many items in the menu were not available)"
Pros: "lots of leg room."
Cons: "no wifi and the food was subpar."
Pros: "Great trip very easy very quick! Seats where comfy I had a good flight"
Pros: "Upgraded to first class"
Cons: "Plane was old"
Pros: "The flight attendant was very nice and smiling."
Pros: "Clean well maintained aircraft, friendly staff"
Cons: "Not even SNACKS are free anymore on Air Canada!"
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "service, friendly attendants, amenities"
Pros: "The seating and entertainment system."
Cons: "Cups were very small."
Cons: "Delay flights. Trouble connection. Lost baggages! Worst flights!"
Cons: "tight seats, charge for food"
Pros: "I liked the overall experience of flying with air canada this was my first time using air canada before this I used westjet a lot a friend of my suggested air canada so I gave it a try and happy to have doNE it"
Cons: "The only issue that I have is the fact of the charge for the charge of the suitcase and the carryon as so much that when we get to the plane there is not enough room for all of the carryons"
Pros: "The boarding went smooth. The seats are very comfortable and there was a lot of leg room. The food was delicious and the service was great. I loved the selection of movies."
Pros: "Entertainment, Crew, Boarding"
Cons: "Had to pay for food"
Pros: "was a really great trip- I took the dreamliner last week and that was an amazing treat"
Cons: "Westjet gives pretzels or cookies complementary- I was surprised Air Canada didn't do the same Was a little squishy but all planes are!"
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Cons: "They didn't let me board because I changed the original return ticket paying with a different credit card (still mine)...although they processed the payment and sent me a confirmation ticket"
Pros: "Overall, it was a smooth flight and the staff was helpful throughout this long flight."
Cons: "My flight from Munich to Toronto did not have the ability to recharge technology in my seat. It was a 9 hour flight, and this would have been helpful. The flight data would not display in my seat. This would have been nice to have the ability to track our progress. It was displayed i some of the monitors, however not all of them."
Cons: "Seats are small and these are the regular seats"
Cons: "waiting times"
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Pros: "Crew was nice and friendly. Flight got in early which is always nice."
Cons: "Outlets on the plane didn't work so I couldn't keep my phone charged. Kayak sent me an email indicating both my flights were on Air Canada but my flights to and from SFO were on United. I was unable to change my seats online with no explanation."
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "Entertainment options"
Cons: "Coach is miserably small and the lights were dimmed far too late"
Pros: "Really liked the crew and entertainment options and the fact that all seats had tvs even for a relatively short flight."
Cons: "I find it really strange that you can't wear over ear headphones during boarding/takeoff/landing. Didn't like that. Everything else was great."
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"
Pros: "Crew was superior. Helped switch seats and get to my transfer on time"
Cons: "Not have a two hour delay because a passenger had a nose bleed!!"
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Every thing is with time No delay"
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "Enough storage space 4 luggage!"
Cons: "Almost everything: Late departure (2 hrs!) due to luggage issue (???) - narrow middle seats, could not move much and no sleep at all!!! Horrible experience!!!"
Pros: "Staff are very nice"
Cons: "Not user friendly for videos"
Pros: "On time courteous staff excellent service"
Cons: "Work with me on ticket"
Cons: "Check in process was at kiosk was long wait"
Cons: "The landing was rough!"
Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"
Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"
Cons: "The lack of breakfast options. Lack of room."
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Pros: "I had to get my luggage in Frankfurt and was almost denied access to it in the airport because the airlines don't have agreement together."
Cons: "Luggage transfer"
Pros: "Everything was fine"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Pros: "It's seems like no one cares about passengers in this airline.... Rude services"
Cons: "we had to pay to watch any channel."
Pros: "The upgrade it made the all the difference in the world"
Cons: "Would not change a thing"
Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Cons: "Long wait. Not communication between employees. Poor customer. Service"
Pros: "Everyone was very accommodating! Thank You."
Cons: "not offered any break on food or beverage, or wifi."
Pros: "For all everything was OK"
Cons: "No TV"
Pros: "On time."
Cons: "See first leg response above"
Pros: "Cookies were very tasty."
Cons: "Seat would not recline."
Cons: "Late departure."
Pros: "Very poor service"
Pros: "Great and on t time"
Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "same comments as above"
Cons: "same comments as above"
Cons: "Tight aisle"
Pros: "Professional, friendly service."
Pros: "Narrow and no enough room for legs."
Pros: "Fast, friendly, on time"
Airlines flying from Maryland to Linz have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Linz
Masks required on board, masks provided on flights from Maryland to Linz
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Linz
Testing for antibodies, testing for symptoms for flights from Maryland to Linz
Waiving of change fees. Search flexible flights from Maryland to Linz