Pros: "Bigger coach than other US airlines"
Cons: "Bigger lavatory in the plains"
Cons: "Better food choices"
Cons: "Flight was late leaving Boston!"
Pros: "Power at the seat was great, just wish there were three outlets instead of two for three seats. Entertainment was good. Snacks and sodas are always good."
Cons: "Not sure why the TV controls weren't on the armrest next to the window where my neighbor wouldn't accidentally bump the controls with her elbow. Super annoying issue. Seems odd that there are two outlets for three seats."
Pros: "Lots more leg room than the other flights I've been on in the last year. I'm tall and I have a bad knee so it made a difference."
Cons: "Can't think of anything"
Pros: "It was on time. Comfortable seats. Enough leg room."
Cons: "Horrible communication during flight delays and pilot timing out. Sat at the gate for hours with no communication."
Cons: "3 hour delay -just under"
Pros: "crew member good."
Cons: "delay delay delay"
Cons: "Entertainment screen for my seat and many seats by me did not . work at all."
Pros: "The plane was comfortable"
Cons: "The flight was delayed by 1.5 hours so would have preferred to be on time"
Pros: "the crew was amazing"
Pros: "NOTHING! WAITING 10 HOURS AT LOGAN AIRPORT IN BOSTON WAS A NIGHTMARE? WE WERE TOLD THAT THE 11:15AM FLIGHT WOULD BE DEOARTING AT 12 NOON! THEN 3PM, THEN 6:20 PM AND FINALLY WE TOOK OFF AFTER 8PM! WE ARRIVED IN SARASOTA AFTER 11PM. HORRIBLE EXPERIENCE!"
Pros: "It was a good flight and the crew was great."
Cons: "No USB outlets on the flight."
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Cons: "TV monitor wasn’t operational"
Pros: "I love everything about my flight experience with JetBlue. The spacious cabin seating, tasty snacks, wicked friendly crew. On-time departures and arrivals."
Cons: "The entertainment was surprisingly lacking, but there was DirectTV showing MNF and I had a bunch of entertainment options on my personal device so no big."
Pros: "Free WiFi"
Cons: "TV screens were small and not great quality. I'm sure they could be made better even if they're built into the seat."
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Pros: "The ease of boarding by groups, the check in and baggage check in"
Cons: "The delay, no explanation why, the seat cushion was worn were as the seat was very uncomfortable after a while. A 5 or 51/2 hour trip only 1 refreshment was offer and only 2 complimentary drinks."
Cons: "The security and boarding area in Boston needs to be larger to accommodate a full plane of people and all others boarding their planes."
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Pros: "Love the ample legroom in coach seating, and that I don’t feel like one of gazillion sardines in a can. Snack selection is awesome and free: ) Flight attendants were courteous Check-in staff at the departure gate was friendly and even shared a quip of humor!"
Pros: "Quick security check."
Cons: "Temperature to hot in main cabin during flight."
Pros: "Not much"
Cons: "The plane was way too hot it was probably 80° in the plane. In the last half hour of the flight there was a lot of turbulence. The flight attendants weren’t that friendly. Woman at the gate should not be in service business."
Cons: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."
Pros: "I didn't like much of anything EXCEPT THE FREE WIFI. While it's nice to have all the bells and whistles (free in flight TV/movies, snacks/beverages, etc.), the basics need to be met too - which they weren't."
Cons: "I didn't like that the plane was delayed 1.5 hours for no good reason. Why have us sit on the plane in a cramped atmosphere instead of delaying it at the gate first until your ducks are in a row? Then the in-flight entertainment audio periodically cuts out, and they were resetting the TV system over 3 times. In addition, I had requested a price reduction when I booked the flight since JetBlue's website is buggy and the price went up $80 in front of my eyes while other people booked the seat I wanted, and they weren't willing to give me anything."
Pros: "Amazing staff and flight service. Wonderful trip between two great cities."
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Cons: "Only one staff member was available at the boarding gate for most of the time prior to boarding. This was insufficient to handle the needs or passengers with questions, needing seat assignments, and so on. She did the best she could be it was not as organized as it could have been."
Cons: "Flight delayed and changed gate"
Pros: "excellent service, clean plane, great snacks"
Pros: "Everything about the flight was great, except..."
Cons: "It was way too cold. Get the heat turned up on that thing!"
Pros: "Left Boston on time and arrived San Diego 40 minutes earlier than scheduled"
Cons: "No free wifi TV screens are outdated"
Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."
Pros: "JetBlue did a good job, as usual."
Cons: "There was a screaming Infant in the seat next to me that continued to scream for the first hour and a half. I requested earplugs, and wore them under my 34 dB noise isolating earmuffs (which were made for use at a gun range). The screaming was still loud enough to give me the worst headache that I've had in 4 years. Once this baby stopped, the baby in the row behind me began to scream and the one across the isle from him/her joined in. I would happily rebook with JetBlue if there was an option to not be seated within 5 rows of a toddler."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "Even in regular couch seats I found the leg room to be good."
Cons: "Flight crew was efficient but not particularly friendly. Could smile more."
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Pros: "Walking in to the Boston terminal was immediately relaxing. I got through the line quickly and once I got to my gate it was also very relaxing."
Cons: "Soba noodles were soggy, but not a deal breaker!"
Pros: "Jet Blue treats its customers like they are real people and not just stock to be moved. There is adequate legroom. Their personnel are friendly and competent. This alone puts them above most airlines."
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Cons: "Filght ( Jetblue )got delayed by 3 hrs from Boston to Newyork , and travel got postponed to the next day due to this and rescheduled in Qatar airways. There was lot of inconviniences, time losss and personal adjustments occured along with the financial loss due to the change of travel date."
Pros: "Comfy seats. Good in flight entertainment."
Cons: "The boarding process is very old styled airport bus (no AC mid May) and stairs. It's a big airplane and lots of people, so the process took really long time, and very uncomfortable in the heat. In flight English announcement is barely recognizable due to heavy accent."
Pros: "Safe travels. Good crew."
Cons: "Comfort is not good at all."
Pros: "On time"
Cons: "Worst seat on the plane. Had to pay more for my carry on bag than my flight ticket"
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Pros: "I made it in one piece"
Cons: "I was delayed and friends were not happy they had to wait to pick me up"
Pros: "Easy boarding"
Cons: "No complimentary water."
Pros: "Swap to Delta flight."
Cons: "Return ticket also cancelled without my knowledge. Had to argue to get return ticket restored."
Cons: "Seats were very thin, had has children kicking and screaming behind me on both flights. Both flights were late for takeoff, which was very inconvenient, and lastly I do not think your airline prices justify charging $3 for something to drink! I paid about $90 for a United direct flight to Boston, where I had free drinks, and yet I paid $150 through you guys to take two flights home as you had no direct flights back. I will never fly Spirit Airlines again. Your flights are not cheap enough either to justify charging $90 for two checked bags. Good luck, but I would rather take United."
Cons: "Boarding should still be open 36 minutes prior to boarding yet when I got there (36 minutes prior to boarding) no one was there and by the time an attendant came up she said the plane had left early because everyone was on board! Obviously not though because my baby and I had a ticket and we were not on the flight!! They stranded my baby and I. Don't leave without all your passengers when we arrive early enough that we should've made the flight."
Cons: "After I spoke with another individual he understood what had happened with maintenance on the front end of MSP and that I would've made my FTL flight to SJO had the flight left at 6am like it should've not 3pm. He said nervously that he'd have to talk w/ the supervisor again, where she came back & tried to fight about weather issues from BOS to FTL..but she didn't take a second to understand that I was delayed from maintenance in MSP which didn't allow me to leave til 3pm vs 6 am. If i had made my MSP flight at 6am, I would've made my flight in BOS at 2:45 and therefore caught my FTL to SJO flight at 11pm. He then talked her through it once again, and she gave me a voucher very begrudgingly. Wrong person to have in this sort of position there. I didn't catch her name, but she was a very unprofessional supervisor working the late night shift at 11pm in FTL at spirit ticketing desk."
Pros: "I only liked the length of the flight once the flight was air born."
Cons: "I don't like the fact that you have to pay for EVERY thing. It's ridiculous. By the time you purchase the ticket, add on the bag, pick a seat so you won't be separated from your child/family, got a snack; you're at the rate of other airlines, or maybe even more for a round trip.I would fly Spirit only if there was no other way for me to get to my destination."
Cons: "My flight was cancelled, and given a flight with a two hour lay-over instead...then my luggage got soaking wet and half of my inventory for a work-related event was completely ruined. THEN my flight got changed AGAIN! In total i spent 3 hours on the phone, 2 1/2 of which was me, sitting on hold. the seats suck. i got insanely and the roof was rattling so bad I thought I was about to get sucked out of the aircraft. S U C K E D!!!!!!!!"
Cons: "Repeated delays, before take off and after landing. Announcements of brief delays after landing raised expectations, and when they proved inaccurate heightened anxiety about prolonged wait. Despite no turbulence for long period after reaching cruising altitude, the seatbelt sign remained on, thus preventing use of the lavatories."
Cons: "the airline cancelled the flight and couldn't reschedule another for 3 days. had to go to another airline"
Cons: "The flight from Boston to Las Vegas was delayed for three hours. The flight back was cancelled.. I received a call at 10:03 pm when the flight was scheduled for 11:57pm. This was after returning my rental car. When I asked why I wasn't notified earlier the the gentleman on the phone told me there was a lot of people to call. I can't believe the lack of cancelling a booked flight. What airline does this. Spirit. Less pay. More no."
Cons: "Their pilots had been on strike for days. They kept us waiting at the airport on my return flight for three hours before telling us the flight was cancelled. They should have started rebooking us on other flights as soon as we got there. By the time they cancelled the flight all the other airlines at the airport were closed. They told us they couldn't help us and we would have to call their 800 number. I was on the phone for 3-1/2 hours on my outgoing flight and didn't have that much time for this flight. They didn't care at all about their customers. In the end it cost them more because they put us up at a hotel for the night and gave us a meal voucher."
Cons: "I accidentally booked an 9pm flight when I meant to select 9am flight at 8am after missing my jetblue flight. I needed to get to Baltimore for work. I went through security and while I was about to board the plane they turned me away due to my ticket being incorrect. The woman checking the boarding passes rudely said "there's no room on this plane so we can't switch this ticket to 9am." I went to Spirit customer service minutes after I was turned away and they told me there was in fact room on that plane. So because of an honest mistake, they 1) wouldn't refund my ticket and 2) were rude and unhelpful and refused to let me on a plane that had plenty of space but they didn't want to inconvenience themselves for 5 minutes to change my boarding pass even after I had gone through security. I will never book Spirit again, even if I'm desperate."
Pros: "I was grateful the flights never cancelled, but it delayed so often. Good news was I kept getting email notifications on all the delays."
Cons: "The airplane was not meant to be comfortable. The seats don't recline. There's no radio or TV. No Footrest. The seats had very little cushion. My first flight, it looked to be an older plane, so I assumed they bought it used. My second flight, the plane was definitely new and they styled it so it would NOT be comfortable. They even made the tray table shorter. Wasn't able to fit anything on that. If you are looking for comfort or peace of mind in getting to your destination on time, then I would NOT recommend Spirit."
Cons: "Flight delayed for "maintenance" for two hours and they told us numerous times how critical it was that the staff make it to Detroit on time so we needed to board quickly."
Pros: "The prices were cheap (I suppose) They have good branding And the seats though they did not recline were new"
Cons: "Seats didn't recline No in flight entertainment No in flight refreshments Terrible organization in the security area Very tiny congested gate area with minimal seating. It felt like we were in a 3rd world country. Not Logan airport I have never seen a section of Logan that looks as bad as this gate. I did not know the low prices affected the waiting and seating area."
Pros: "Worst service Small terminals Seats so tight and crammed Flight attendants rude"
Cons: "See all above Not a bargain at all"
Pros: "Despite the impending blizzard later that day, the flight arrived on time and was smooth enough I could catch a quick nap. Definitely helped with my anxiety with flying. We chose the seats with extra legroom and they were pleasant. Boarding on and off the plane was relatively quick because the plane wasn't huge. Would definitely fly Spirit again. The price was definitely a plus too."
Cons: "Overall the additional cost of carry-ons or checked baggage was annoying but it was hard to complain since our tickets were so cheap."
Pros: "Love the prices and the cleanliness of the airplane. Every staff I have interacted with have been friendly, polite, and look as though they enjoy their job and coworkers. The Spirit terminal at the Baltimore airport is phenomenal. It is spacious, clean, bright and modern. I will definitely be flying Spirit again!"
Cons: "This is the second time that I have flown from Logan airport on Spirit. Both times I have been very disappointed and disgusted by the terminal. The terminal is crowded and unclean. There were crumbs, wrappers and bottles on the floor. The trash can near the gate was overflowing with boxes and napkins. I was in the terminal for over two hours and not once was the bathroom or terminal serviced by facilities or maintenance staff. The bathroom is dark and crowded as well. Because the stalls and space is so small it's hard to manage your bags while using the bathroom. I would highly encourage an extra shift for cleaning crew and perhaps a different layout for chairs to make it feel less crowded and to bring a modern feel and look to the terminal."
Pros: "The low fare...initially."
Cons: "Is it possible that Spirit management is not aware of the horrid conditions at gates 37 and 38 at Logan? My departure at 8:30 PM on Friday 2/24 was the worst travel experience I have ever encountered. Including a myriad of locales in the Caribbean. The space was hot, crowded, and trashed. Granted, it was late in the day but come on folks, we can understand/forgive 1 of these but not all 3 at once. The gate agents seemed oblivious to the conditions. They need to see the writhing expanse of miserable people and offer acknowledgment and ask for understanding. Also, the line for gate 7 was backed up 70 people deep upon the pre-board announcement and never moved while they called Group1....Group 2...and Group 3. I have decided that the $50 to $100 bucks often saved on your airline is simply not worth the hassle."
Cons: "Flight cancelled and they weren't going to refund until I yelled at them."
Cons: "The aggressive rules around carry-on sizes -- we were only .5 inch off and had to pay $50 -- the same amount as our ticket!!"
Pros: "The flight was fine, attendants were excellent. Very efficient boarding. I wasted much of the day before and day of the flight trying to print a boarding pass. Difficult to get to site and then they wouldn't accept my password and then didn't send the password I needed to change it. It was extremely frustrating. When I checked in at the kios I was warned that if my bag didn't fit in the bin I would be charged $100 at the gate. I was a1/2 inch too wide so I paid the $55 and found that people were boarding with big backpacks and not paying. My bag fit easily under the seat. Can this money be redeemed?"
Pros: "Uncomfortable seats, zero leg room, a website that has yet to function properly without me having to call customer service several times per flight. Not to mention the "Low fares" Spirit offers you don't actually account for the money you shovel out for EVERY SINGLE EXTRA you can think of. I ended up spending 65$ on my last flight just to bring a carry on and choose a seat. Tie that all together with an angry, impatient, and unprofessional staff, and you result in a customer who will never be flying spirit airlines again."
Pros: "Quick and efficient boarding process"
Cons: "Small, uncomfortable seats. Ridiculous fees (20$ to choose seats and 55$ for a carry-on that is free on every other airline?) are the main reason I will never fly Spirit again"
Cons: "I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever."
Pros: "What I like was the flight was on time, rapid boarding, the crew was very nice. I did not expect much else for the price of the ticket that I paid for. I fly with them quite often and know what to expect."
Cons: "Seats were ok, not enough leg room and I am only 5'8" just an average height guy."
Pros: "Good price."
Cons: "Flight delayed from seven in the morning till actually leaving at 11:30 AM! Since I had to go to a funeral in the morning in Boston I canceled the flight. The big problem was that the airline never notified me of the delay till I waited in their line for 45 minutes and only found out at the ticket counter. They didn't have any chicken machines so I had to wait in line!"
Cons: "The flight was cancelled due to the plane being stuck in another city due to weather. I've had this happen before with other airlines, and they were able to rebook me on another airline's flight, with no price difference. With Spirit, they only were able to refund my money or move me to another date, four days later, which would have caused me to miss the event I was supposed to attend over the weekend. I thought since I was flying solo, without my kids in tow, using a cut-rate airline would have worked out. I've had no problems with JetBlue or SW in the past. But I would stay away from using Spirit."
Pros: "Check in was available at a kiosk, but waiting in line to deposit baggage at the counter, instead of a Spirit employee taking baggage from the kiosks, sort of defeats the purpose. Everything else was pretty standard for a modern airline experience."
Cons: "Additional fees should be more clearly outlined at booking. It doesn't do much good to talk about how low your fares are when baggage of any kind, carry-on or checked, will cost between $52 and $55 each way. Seat assignment for every leg of flight will also cost an extra $10 to $30 each. One is left with a sense of avoiding a larger airlines costs only to find enough small charges adding up to about the same expense for an essentially similar experience. Suddenly wondering why I bothered writing this review..."
Pros: "NOTHING POSITIVE!"
Cons: "They chose to cancel the return flight within 2 hours of the scheduled departure and were not at all helpful trying to get anyone out on any other airlines (because they're next available flight to that destination was 4 days out...) Not to mention on the initial flight to my destination, they had everyone board the plane 40 minutes early and then told everyone they had to all evacuate the plane and delayed the flight for 4 hours for NO reason!!!!! I would highly recommend avoiding flying spirit airlines at all cost, what I thought was a decent deal ended costing me an extra $400 for my last minute one-way trip and adding many many hours to my time traveling......"
Pros: "The view from the window."
Cons: "My flight got delayed 2 times, making me wait over 2 hours at the airport. I asked a staff member if there was an earlier flight to Ft. Lauderdale and she didn't give me many options. She told me one was sold out and didn't help me get into another earlier airline. The crew was bluntly rude. Nobody wanted to try to help passengers with their concerns. Never booking another Spirit flight again."
Cons: "After being told we were circling our destination due to weather, we were deferred to another airport. This was fine until we were told we'd get sent out on the next plane... Which was also told to the other plane that got deferred (spirit) . Two planes all pushing to get on one. We were then forced to leave the gate with the promise of buses awaiting us. After 4 hours waiting for buses (midnight) I had to spend my own money to rent a car and drive 4.5 hours to my original destination. No offer to be put up in a hotel was offered, nor was an offer to catch another flight. Instead we were told to pay and extra $100 to be placed on standby for the following nights flight to our final destination."
Pros: "I took the flight from Boston to Dallas. Because of the extreme weather in Dallas, the plane was not allowed to land in Dallas,which occurred to all the other airlines. However, spirit is the worst to deal with the issue. They flied is us to Houston at around 6:00pm and kept us waiting in the gate for the reopen airport although they already knew the flight got cancelled. There was not clear announcement about their plans. Finally, I got information from other passengers, they provided two options: either refund or take their compliment bus to Dallas. l decided to take the bus. Again, no announcement of where and when the bus would arrive. After 3hr, two buses arrived, but not enough seats for all the passengers. I did not get in and waited for the next round of buses. Until midnight, the buses still had not arrived. I gave up and stayed the hotel near the airport instead. However, AA airlines already sent four buses to take care of their passengers efficiently before 11:00pm"
Pros: "The person who helped us with our refund was very helpful."
Cons: "We arrived to the airport to check our bags and were informed that our flight had been delayed an hour for maintenance. No huge issue with us we decided to eat breakfast and then hang out for a bit before the flight boarded. We arrived at the gate to find out the plane was delayed another 8 hours. I understand issues happen all the time that are out of our hands. The gentleman at the gate was extremely helpful and accommodating, but he still gave it a 50/50 shot of the plane being cancelled or not. We opted to receive a refund and drive to Baltimore. I completely understand that this was a safety issue with the plane. I'm not upset that the flight was delayed. But having to wait 9 hours for a plane that may or may not be able to make it or be cancelled was tough."
Pros: "Not only does spirit consistently (in my experience) leave on time, but if all passengers are on-board, they might leave early."
Pros: "I liked the safety instructions given by flight attendant he was creative and funny making the whole plane laugh."
Cons: "What did to like? Pretty much everything. Starting with the fact they charge for a carry on. I paid $150 for round trip from Boston to Atlantic city. My carry on cost $42 each way!!! That means I paid $240 total for my flight. That wasn't comfortable, no food or drink offered, ride staff at check in desk, and very Uncomforrabel. I could flown jet blue for that with out any extra costs and a much better experience!!!! Never again will I fly spirit. I understand you get what you paid for. But it was so terrible it seemed that they know they suck but make jokes about it. Never again."
Pros: "When I was finally able to get off the plane"
Cons: "Being delayed 2+ hours, sitting on the tarmac for an hour, having to pay for water, the crew coming by once and never coming to pick up trash, no apologies made by anyone about the delay."
Pros: "The flight was on time."
Cons: "Spirit airlines has a lot of hidden costs. You think you're getting an inexpensive flight and then you get charged for EVERYTHING."
Pros: "I liked that we had a female pilot on this particular flight."
Cons: "I had to pay to get a seat on the plane after I had bought the ticket. Seat prices ranged from $4-$20+, in addition to the plane ticket. There is not a carry on bag included in any of this so you have to pay an additional $45-$55 for a carry on and even more if you want to check a bag. There is no in flight entertainment (I like to read so this I didn't mind too much) or complimentary beverage service. Also, the seats don't recline at all. It ends up being a very uncomfortable flight for the same price you would pay for a better airline that builds that into the price instead of surprising you with fees after the fact. Will likely never fly Spirit again."
Pros: "Well was great. I enjoyed flying with Spirit. Their flights very nice and heavy. When you are up there you feel good. No fear. A friend told me he does not like Spirit, but when I try it from Dallas TX to Boston Logan it was unique trust me. Give a try and witness what I am saying. Pretty much great."
Cons: "I like everything"
Pros: "The flight was smooth."
Cons: "I did NOT like the extra charges for things I would not be asked to pay for on other flights. For that reason, I will not fly Spirit again."
Pros: "On time flights, OK seating, friendly cabin attendants."
Cons: "Checking baggage was a long process. Cramped seating in coach."
Cons: "No TSA pre-check, $55 fee for a carry on, crowded seating - felt like I was taking a bus. Would rather pay full price for another airline"
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"
Pros: "direct flight"
Cons: "pseudo cheap fare up front without indication about paying for a carry on bag which raised my price equal to that of other airlines which i may have chosen instead. also, very angry that it cost more for everything at the printing boarding pass stage, especially the fact that a carry on would cost more than a checked bag at that stage in the process. not cool!"
Pros: "Takeoff to landing efficiently managed despite delayed takeoff landed ontime"
Cons: "It took around 45 minutes to see the BOS luggage come out on carousel"