Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Saudi Arabia
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Scores according to KAYAK customer reviews
Cons: "Food variety"
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Pros: "In-flight entertainment choices."
Cons: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Pros: "Seat was comfortable."
Cons: "transit timing was a bit hectic."
Pros: "Crew were so good"
Cons: "Everything is good"
Pros: "flight attendants were not friendly enough."
Cons: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Cons: "It could be better if they serve food from Doha to Islamabad."
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Pros: "The crew, the seat and catering"
Pros: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Cons: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Pros: "The crew, especially Martin and Imen, were fabulous!"
Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Cons: "The website is not easy to navigate."
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Excellent service"
Pros: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Cons: "Movie selection could have been better."
Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"
Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Pros: "Comfort and cleanliness."
Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."
Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Pros: "Flawless boarding, service, food."
Cons: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Pros: "The crew members are amazing."
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Cons: "I miss my bag because the stuped worker. I arrived to my country without bag"
Pros: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Cons: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
Pros: "Overall good experience, could have been better if we had got seats of our choice."
Cons: "If we could have got seats of our choice."
Cons: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Pros: "First time we flew on business on international (we upgraded)."
Cons: "I haven’t received my bag yet. It’s been 4 days"
Pros: "Good flight"
Cons: "Crew was not very friendly. Had argument with a old man in the next row over serving glass of water"
Pros: "Staff helpful and courteous under difficult conditions."
Cons: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Pros: "The pre-boarding, courtesy extended, everything was good. No complaints."
Cons: "The long hop because of my age"
Cons: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
Pros: "We felt safe and the flight landed a bit early."
Cons: "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
Pros: "Consistent service"
Cons: "Toilets not very clean towards the end of the flight"
Cons: "Request to allot passage seat on 30th Nov"
Pros: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
Cons: "That no accommodations were made nor provided"
Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"
Cons: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
Cons: "Did not get wheelchair assistance for my dad as requested."
Pros: "Food was good"
Cons: "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"
Pros: "Good Food, I find it amazing that the Jeddah flights have better quality food than many other sectors.."
Cons: "No more A380 in this sector, which is a shame."
Cons: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Pros: "Everyone was very friendly. And, the amenities offered are superb."
Cons: "I did not get the seats I selected when booking"
Pros: "Loved how professional, courteous,pleasant and efficient all flight attendants were."
Cons: "Majority of movies were either B movies or older movies. Would have enjoyed more recent movies."
Cons: "Nothing everything is good"
Pros: "All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines."
Cons: "On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies."
Pros: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Cons: "Bathroom door broken I was locked inside for several minutes"
Pros: "Crew went out of their way to be friendly"
Pros: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Cons: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Pros: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Cons: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."
Cons: "Seats elbow room was insufficient."
Pros: "Cosmetics kit is of high quality. Airport pick up and drop off."
Cons: "Seats are not wide enough and uncomfortable for business class. Not many food options. TV remote is not intuitive. When seat is turned into bed, it is not 100% flat, and has some elevation. Cannot comfortably speak with co-passenger due to privacy board that doesn't come down fully. TV positioning is not ergonomical and co-passenger's TV screen is too bright when trying to sleep."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Cons: "Had a tough time to get a replacement ticket."
Cons: "Despite ordering a vegetarian Oriental meal, I was given a meat dish in my meal!"
Pros: "Lots of food"
Pros: "They got us there safely"
Cons: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Pros: "There were a lot of different movies to watch. Also, the food was real good."
Pros: "Service was excellent. Crew was friendly."
Cons: "Touch screen at seat was not responsive. Took many presses on the screen to get it to respond."
Pros: "This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them."
Cons: "I missing my flight than they dosnt give me another flight. They told me we can't do nothing you must buy new one it was 990$ usually if I miss my flight I have just to buy a little more for next trip"
Pros: "The baggage allowance, excess baggage rules are some of the most generous rules. The service of the people on board is great I general and the aircrafts are impeccable."
Cons: "The first leg of Hyderabad to Dubai was about 3.5 hours. The airhostesses must have been tired from another long haul prior to the HYD-DBX leg. A couple of them were a little less than charming to some of the passengers. Many of the people from Indian subcontinent don't use the magic words - thank you and please. So, it could come out likes bit rude but a curt answer in stead of yelling would have sufficed. My flight was from EWR to HYD with stopovers at BOS and DBX. A long wait at Dubai can be understood and expected. But a 7 hour layover at Boston was a killer. If Emirates tied up with any other carrier other than jet blue, this could have been avoided. Even otherwise, after a 20+ hour journey, another 7+ hour waiting was a killer. Please change it to make the journey shorter"
Pros: "The trip the crew good dealing"
Cons: "When I back to my country the trip late hours and the boarding wha so crowd it was terrible no organizing"
Pros: "Entertainment and food"
Pros: "Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options."
Cons: "Response time (over an hour) on requests. I don't believe there was internet available on the second flight?"
Pros: "Very attentive, patient, helpful and friendly on-board crew Food was good In-flight entertainment options"
Cons: "understaffed counter at the gate. People waited in line for as long as 45 minutes for passport check Audio quality of airline provided headsets was poor. Some would not work. Others did not play audio on both left and right sides"
Pros: "Food was delicious. Lots of free movies. There was even a ton of entertainment options I didn't try, so I am sure there is something for everyone."
Cons: "The headphones jack required the two prong kind, which I did not have. But they provide headphones free, so it wasn't that big of a deal."
Pros: "Frequency of service and inflight entertainment options."
Cons: "All the kids. Too many. Too many crying babies. It was like a day care in our section. I've never seen anything like it. Also, the ICE interface is a little confusing. And the touch screen a little weak."
Pros: "Direct flight"
Cons: "Very small boarding area to board such a large plane. Broken headphone jacks on all the seats. Flight ran out of food options. Toilets ran out of soap. Overall comfort of the seat was mediocre at best. It took about 2.5 hours to serve the first meal. By the time we got our dinner, it was 1am (flight took off at 10)."
Pros: "Not applicable"
Cons: "I was not permitted to check in and board because the ticket agent had incorrect information and refused to listen to my written proof of her incorrect decision."
Pros: "High end crew"
Cons: "Food and spaces between seats"
Cons: "It would be great if you could serve warm food instead of bread."
Cons: "Was perfect"
Pros: "Seat was ok."
Cons: "Better food! Food sucked this time around"
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Pros: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Pros: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Cons: "Too tight seatings"
Pros: "flights on time. special meals I ordered were provided."
Cons: "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
Cons: "I will inform everyone I know not make customer to your company because of boor service"
Pros: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Cons: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Cons: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Pros: "Every thing normal and in time"
Cons: "Food was everage"
Cons: "No usb chargers on plane"
Pros: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Cons: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Pros: "Everything was great."
Cons: "Waited on the plane for a while before takeoff"
Pros: "All was great, until..."
Cons: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Pros: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Cons: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Cons: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Pros: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Pros: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Cons: "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
Pros: "Boarding was smooth. Staff friendly. Great selection of movies."
Cons: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Pros: "food was good"
Cons: "wifi was announced but did not work"
Pros: "Staff was friendly"
Cons: "Seats too narrow and no leg room."
Pros: "Everything was very good"
Pros: "Enjoyed: - Service - Food - Amenities"
Cons: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Pros: "Very professional. Also the transfer in Istanbul was very easy."
Cons: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Pros: "Crew members were nice People were good at check in as well"
Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Pros: "Comfort and boarding was well done, comfort is really good"
Cons: "Crew was little bit nervous and not nice all the time!"
Cons: "There was not enough milk while they know there is alot of kids"
Pros: "It was a full plain but overall ok I will take this flight again"
Pros: "Friendly hard working staff. Great entertainment choices."
Cons: "Constant long interruptions of entertainment by rather dumb announcements. Seats didn't recline and were truly packed in."
Pros: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Cons: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"
Cons: "Not much Very decent efficient operation Always room for improvement"
Pros: "landing in jeddah was very bad in caressive manner... but all other things were good"
Pros: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Cons: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Cons: "not all the crew spoke English"
Pros: "Thank you for managing wheelchair assistance at Istanbul."
Cons: "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."
Pros: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Cons: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Pros: "Loved the seating space"
Cons: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Cons: "Delayed a couple hours."
Pros: "Almost everything. Food ..."
Cons: "Was great overall."
Pros: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Cons: "Too many redundant and unnecessary announcements"
Pros: "Excellent service"
Cons: "Going on the bus to the plane"
Cons: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."
Pros: "Nice support people"
Cons: "Temperature too warm No room Couldn’t get an upgrade"
Cons: "All of our luggage was lost and did not arrive in Prague"
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Cons: "Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok"
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "There were many movie choices."
Cons: "The plane was a bit warm."
Cons: "More movie choices and more music choices"
Pros: "Seating space was fair"
Cons: "Too hot"
Pros: "Sandwiches seeved"
Cons: "Plane was 1/2 hr late due to computer issues"
Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."
Pros: "Everything was well organized and smooth"
Cons: "Break between the 2 flights of mire than 6 hours."
Cons: "The list of movies was poor"
Pros: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"
Pros: "On time"
Cons: "Nothing to mention"
Pros: "Beautiful new plane — supremely clean"
Pros: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Cons: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."
Pros: "It was great."
Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Pros: "People. Food."
Cons: "Same as above"
Pros: "Indian meal and movie options"
Pros: "First class was amazing."
Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Cons: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."
Cons: "Stroller damaged by cargo people"
Pros: "New plane. Very nice."
Cons: "not much."
Pros: "check in process, documentation check process and the process in Dammam to collect the baggage"
Pros: "My booking and ticketing went very well Lufthansa was great"
Pros: "Good service. Multiple languages."
Cons: "Lights were on too much. No time to sleep."
Cons: "More variety in entertainment would be good;"
Cons: "Crew's attitude is awful, they need to learn how to provide service."
Pros: "All of the above"
Cons: "We were delayed for two. Hours"
Pros: "The cameras on the outside of the plan are fantastic!"
Pros: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Cons: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Pros: "Excellent service....very comfortable."
Pros: "Clarity of informations"
Cons: "Every thing"
Cons: "Lufthansa sharing code with United wasn't pleasant at all."
Cons: "And packed in like rolled up silk undergarments."
Cons: "comfortable Seat"
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Pros: "The entertainment system had many 1st run films, my 8 hour flight was filled with great movies"
Cons: "The economy seating was quite cramped, however, you get what you pay for, I could have upgraded to the glorious Economy plus, perhaps next time I will!"
Cons: "Good food"
Pros: "New & clean aircraft"
Pros: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
Cons: "Entertainment. Hollywood movies weren't working."
Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Pros: "They are not as bad as their reputation states"
Cons: "Gulf air staff at cairo airport refused to give me the boarding pass of the 2nd flight while i was returning from cairo, while in dubai they gave me both boarding passes Although i told them the layover is under an hour Luckily bahrain airport accepts mobile check in and i barely caught the flight"
Cons: "Food needs improvement"
Pros: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
Cons: "Return flights delayed. Delay same as flight time so not great."
Pros: "The airplane was clean an good and the crew was nice"
Cons: "The food could be better."
Pros: "prices, efficiency, helpful crew"
Cons: "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "The plane was super new and the flight was smooth and really great. The food was yummie."
Cons: "My luggage did not arrive at the airport in Istnabul and I hope I will get it back."
Pros: "I got a business class upgrade and it was amazing!"
Cons: "The men from the crew was not friendly at all"
Cons: "Bahrain airport"
Pros: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
Cons: "Bahrain airport,"
Pros: "Boarding was on time and the crew are very nice"
Cons: "There was a delay because airplane was waiting passengers from connecting flights which made us delayed half an hour"
Pros: "how convenient it is"
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Cons: "Good but delayed"
Cons: "The flight was held back for late arrival of some passengers which resulted in delay in departure"
Pros: "I liked the info I was getting from the airline, through sms. And everything was on time."
Cons: "The in-flight entertainment was there but no headphones, which makes it useless. The flight was short but still."
Cons: "There was some delay."
Cons: "Their price and services"
Pros: "fast boarding, got the luggage quickly."
Pros: "They delivered as requested"
Cons: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
Pros: "Bording was ok."
Cons: "Too much security checks"
Pros: "Service and comfort"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
Pros: "All but planes were good"
Cons: "add phone outlet to your seat"
Pros: "Food and the crew"
Cons: "The air sucks in the flight"
Pros: "The air hostess"
Cons: "The delay"
Pros: "Not much."
Cons: "Buses took ages when boarding and disembarking."
Pros: "Quick and efficient"
Cons: "Too short of a flight for much to evaluate"
Pros: "Flight delayed and no info given while waiting at the gate"
Cons: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
Pros: "on time"
Pros: "Everything went well."
Pros: "The food is horrible."
Cons: "Crew Food Quality And finally the flight cancelled"
Pros: "Crew and boarding crew and plane crew were great."
Cons: "Flight was delayed for an hourl plus. Spent more time in airport than in air."
Pros: "Being able to watch new releases. The food was good."
Cons: "Times we ate took too long. We were on a 10+ hour flights and it would've been better if we ate more. No leg room in your Isle, you must become a stick and not move, become one with the plane. In Bahrain they force us to cancel our flight and charged us extra 600+ USD to move the flight to the next day. Even though I paid for insurance, then I had to pay an extra 20BD for my wife to leave the island, and it took 2 hours to tell us we owe 20BD... Bahrain is a place I would not like to return."
Pros: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
Pros: "My flight was very relaxing. it was a shorter flight than displayed on the website which was a plus."
Cons: "The only hiccup was the 30min delay before borading"
Cons: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
Pros: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
Pros: "Clean and efficient flight. Departure and arrival on time."
Cons: "maybe a smile or something from the crew members? Emirates is friendlier... All the girls seemed very sad and did not really made me feel welcome... Overall good service, so this is minor."
Airlines flying from Massachusetts to Saudi Arabia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Saudi Arabia
Masks required on board, masks provided on flights from Massachusetts to Saudi Arabia
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Saudi Arabia
Testing for antibodies, testing for symptoms for flights from Massachusetts to Saudi Arabia
Waiving of change fees. Search flexible flights from Massachusetts to Saudi Arabia