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Read more about Qatar Airways
Cons: Best service
Cons: The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class.
Pros: crew was so kind and lovely with our daughter
Cons: food was fairly rough from Doha and the wine options in economy on all flights were terrible
Pros: Because I was in the bulkhead seat - it was good.
Cons: My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-(((((
Pros: Crew was amazing.
Cons: I had a problem with the seat cushion. Not comfy enough.
Pros: Great crew
Cons: The food didn’t necessarily agree with me but it tasted good and there was plenty of it.
Pros: Excellent service. Very comfortable business class seat. Arrived early
Cons: Boarding & disembarking was via bus & stairs.
Cons: Everything thing is fine
Pros: The Crew was amazing. The Seat were the best Selling point fort business class
Cons: More space for the arm rest ans legs space
Cons: At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India.
Cons: It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant
Pros: I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids.
Cons: Short transit time
Pros: The crew were nice and very helpful. Vegeterian meal was great
Cons: It was cold almost for everyone and everyone used blanket, some people asked for second blanket.
Pros: On time Very convenient price compared to other airlines
Pros: Food was good, staff was excellent.
Cons: Can't think of anything.
Pros: Food , Crew , Plane, Cleanliness and Entertainment were good.
Cons: Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha.
Cons: Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali.
Pros: The crew was friendly and helpful. And the food choices were good.
Pros: I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food.
Cons: Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own.
Pros: Food and entertainment
Cons: I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific.
Pros: I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent.
Pros: Heavenly for an airplane ride!
Pros: The crew service
Cons: The cost of internet access
Pros: It was booked for my elderly parents and they were very pleased by the service they received.
Pros: I havn't flown a lot of international flights, but Qatar Airways is now my favorite
Pros: Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good.
Pros: Completely satisfied. Excellent all the way!
Cons: Everything was perfect. Thank You.
Pros: Ease of boarding process,
Cons: Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible
Pros: My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable.
Cons: The shape of the seats was not optimal for my height/size.
Pros: the flight was comfortable
Pros: Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home.
Cons: Am satisfied with the services but free wifi was not there ;-)
Pros: Not much
Cons: One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't.
Cons: Norhing really
Pros: Much of your service is excellent!
Cons: Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well.
Pros: Crew was great; plenty of space to stretch out
Cons: We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation.
Pros: The airplane was spacious.
Cons: The omelette was too tough.
Pros: 2 bag checks allowed and being giv n th option to check in an additional carry on at no charge.
Cons: Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result.
Cons: is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers.
Cons: No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off .
Pros: it makes my trip wonderful. Thanks quatar airlines and kayak
Cons: Not allowing water on the flight made it extremely long and unbearable.
Pros: Real silverware.
Pros: I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process.
Cons: They seats were too close. The person in front had his seat back and was practically in my lap. Annoying.
Cons: Better choice of movies
Pros: Nice folks
Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.
Cons: Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost.
Pros: The crew was very accommodating
Cons: Entertainment system was old and with few choices
Cons: Wider seats,
Cons: Terribly uncomfortable seat.
Cons: Difficult if not impossible to sleep in coach
Pros: The crew were personable and the chocolate that was offered near the end of the flight was a nice touch.
Cons: Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one.
Pros: After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience.
Pros: Fast boarding and deplaning.
Cons: Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic.
Pros: The staff upgraded me to business. It was a great wxperience
Pros: Ease of check in and ease of boarding. The non-stop flight was at an excellent price
Cons: Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory.
Pros: No problems to report. Boston to Zurich in under seven hours.
Cons: Outdated plane.
Pros: The planes are clean and relatively comfortable.
Cons: Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!
Pros: I thought the attendants were nice and that it was an easy, relaxing flight.
Pros: Economy very tight but whose isn’t. Best selection of movies relative to the competition.
Pros: on time performance; friendly flight attendants
Cons: bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy.
Pros: Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection.
Cons: We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival.
Cons: Staff not very friendly. Very small seat. Worn out plane.
Pros: Kindness, courtesy and smiles
Cons: nothing in particular
Pros: Everything !
Cons: My entertainment unit was not working the whole flight.
Pros: Crew was great. Flight kept time. Safe trip. Thank you.
Cons: Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!
Pros: Just another flight, nothing special.
Pros: The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise
Cons: Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat
Pros: Swiss chocolate is always welcome!
Cons: The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past...
Cons: We were packed into the airplane like sardines!
Cons: I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best.
Cons: Too narrow seats.
Pros: Quick flight, good service
Cons: Old airplane crappy entertainment system
Cons: Cramped seats
Pros: Staff was friendly and accommodations were nice
Cons: Delayed flight and lost my luggage...
Pros: Nothing! It was the first day of our honeymoon, and it was ruined by Swiss.
Cons: This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!
Pros: Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children
Cons: Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights.
Pros: The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed
Cons: Small seats ,and temperature too hot
Cons: Communication was terrible.
Pros: Flight attendants were sympathetic and helpful.
Cons: Delay after the pilot ensured we would arrive on time with the delay.
Pros: We had delays boarding and no one was there to explain why.
Cons: Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise.
Pros: The flight experience was efficient and secure; that's good. Staff generally professional.
Cons: The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well.
Cons: Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines.
Pros: On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable.
Pros: Good entertainment
Cons: Seat was broken. No leg room. Really no room at all if person in front is reclined.
Pros: Crew was great, polite and pleasant. This is the only good thing about the flight.
Cons: The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again.
Pros: The service was very good.
Cons: The seats were very UNconfortable. The entertainment system was limited.
Pros: boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants.
Cons: So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight.
Pros: Nothing notable
Cons: The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again.
Pros: Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!
Cons: not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??
Pros: Great crew who were prompt with service and friendly!!
Cons: All of our luggage was lost and did not arrive in Prague
Cons: Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible).
Pros: Fabulous service
Cons: Not a thing
Cons: Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok
Pros: Organized, clean
Cons: Kinder crew, better headphones
Cons: Light was delayed 3 hours. I had to wait 9 hours for a next plane to my final destination
Pros: The crew on the jet were fine. The entertainment was good too.
Cons: The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified.
Pros: I have never been treated so poorly by counter people in my life!
Cons: After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!
Pros: Flight was almost on time, boarding is always cumbersome but personel very helpful
Cons: Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health
Pros: The flight was nice and the people were friendly and good
Cons: My stroller’s leg got broken and I did report
Pros: Lots of space....very comfortable seat.
Cons: Can’t think of a thing.
Pros: Clean , newer plane
Cons: Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word.
Cons: Very little leg room, when perso in front of you reclines it’s impossible to open table
Pros: The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before.
Cons: We flew economy so didn’t expect much, but these seats were VERY narrow. I usually will tuck my legs up on the seat to sleep. No way, this seat was simply hip width. No room to shift from side to side.
Pros: On time, punctual and efficient. Just what I would expect from Lufthansa.
Cons: This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook.
Cons: As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000.
Pros: Like food and stagf
Pros: Comfortable seats; food was adequate
Cons: Seats seem a bit close to one another, with little knee room
Pros: Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection.
Cons: Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes.
Pros: The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy.
Cons: The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat.
Pros: Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement.
Cons: Touch screens need improvement.
Pros: Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.
Pros: Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.
Cons: Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.
Pros: There was nothing I liked. The walk was too long at Frankfurt
Cons: My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies.
Pros: My booking and ticketing went very well Lufthansa was great
Pros: No delay and the landing is smooth
Cons: Crew's attitude is awful, they need to learn how to provide service.
Cons: Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach.
Pros: Pleasantly surprised by the leg room for economy class--albeit I'm of small stature
Cons: Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation
Pros: Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested.
Cons: The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did.
Cons: Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us.
Pros: The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean.
Cons: The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich
Pros: The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent.
Cons: the food was on medium level compared to other airlines.
Pros: Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!
Pros: We paid for extra legroom, if not the trip would've been very uncomfortable
Cons: I thought the food was very bad
Cons: And packed in like rolled up silk undergarments.
Pros: Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. .
Pros: Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner.
Cons: $35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude.
Pros: Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful
Pros: Great food, on time arrival
Cons: Seats are very tight.
Pros: The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things
Cons: Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good.
Pros: To compare with most of the company, you are in the top. I like the fact that the boarding was done well, the crew is efficient, quite, legroom, corridor room, may be the food can be improved. Quite and relaxing flight. I really appreciated.
Pros: Cabin Crew was very pleasant and supportive of families with children
Cons: The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort.
Pros: Very nice flight attendants, the food was good, enough leg space.
Cons: My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie.
Pros: Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board.
Cons: Boarding was a bit chaotic.
Pros: The Crew was and professional and the flight was overall very comfy with great entertainment.
Cons: The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?
Pros: The customer service was very nice about losing the bags.
Cons: My bags got lost, or I should say sent to the wrong country.
Cons: Seat spaces are so small for long flights. London Helsinki on the back seat was a torture.
Pros: Impressed with food and crew!!
Cons: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.
Pros: Crew were wonderful.
Cons: It would be good if ba could stop losing my luggage.
Pros: Seamless boarding and seat upgrade to economy premium.
Pros: Direct boarding from business class lounge!
Pros: The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean.
Cons: Avoiding Atatürk Airport full stop.
Pros: Crew was very accommodating, seats were comfortable
Cons: everything was good
Pros: The people from British airways were incredibly helpful.
Cons: British airways pushed the flight time which made the original connection flight from Heathrow impossible. They notified justfly the company who we used to book the flight and told them the reservation would be cancelled. Only justfly never did something about that. They did not notify us about any changes and when we arrived at the airport the lady at the counter told us we don't have a reservation even though justfly happily took our money. If it weren't for the BA staff who rebooked is through Air France we probably wouldn't have made it.
Pros: Comfort of the journey, take off and landing were expertly done, approach was just the right speed and contact was soft but firm. Crew were pleasant enough. One of them felt he always had to show his authority with a firm voice, not necessary but maybe that’s how he speaks. In general no problems
Cons: I’m quite disappointed to have to buy food on an airline of British airways stature. My only gripe with whole day.
Pros: I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy.
Cons: The food, but who flys for the meal
Pros: Flew business, so attention was great.
Cons: Seats are awkward and for business, not necessarily the best. Entertainment is vast but when you fly round trip, it can be repetitive.
Pros: I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive).
Cons: Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes...
Pros: New bedding is comfortable!
Cons: 1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!
Pros: Entertainment on board
Cons: Late. No other flights to Milan for 12 plus hours. Rerouted to a different airport. Rental car at Mxp so have to taxi back and forth. Missed tours etc. no apparent reason for being late. Weather was fine.
Pros: Plenty of entertainment in the headrest screen to keep you occupied, including lots of TV, movies, trivia games, and even a chat for travelers on board to connect.
Cons: It’s the old 2-4-2 row setup. Nobody likes being in one of the two middle seats. We booked through AA which meant we couldn’t check-in online on ba.com. We got what was left.
Pros: Just boarding
Cons: I am sorry to say but everything on the flight tonight was poor - from the bad food to warm drink and no entertainment and also the personnel. They looked liked working for cheap hotel. Very poorly managed.
Pros: Crew and staff were very nice.
Cons: Flight was overbooked even though we booked the flight 2 months ahead of time
Pros: The red eye from Boston was the second night flight in a row. So my seat, on the aisle, near the back, with no seat behind it, was a welcome one. I slept the whole way.
Cons: Leg room in basic Economy is a bit meager.L
Pros: 6 hours, no audio port to listen to movies or music or news, poor food “Mechanical” steward service
Pros: Great crew
Cons: Old entertainment system
Pros: The BA crew on both my flights from BOS to Prague were much more engaged and friendly
Cons: Crew Customer sevice
Pros: The movies
Cons: I had a flight from Atlanta to London with a connection flight to fly to Istanbul. The first flight was fine and smooth but the second was just terrible. Upon buying and resorting to British Airwaya, it wasn't mentioned anywhere that the second flight plans do not offer complimentary soft drinks or snacks for the three hour flight after a 6 hour layover. Assuming my flight was going to feed, I didn't eat a whole lot at the airport so I didn't have to spend too much money. I declined the cart the first go around and didn't seem any too interested or sure what some of the options were. I lasted as long as I could and gave in and pulled out my credit card (not accepting cash is another disappointment because my Turkish bank account was charged by pounds) but there was nothing but one choice left and it didn't sit well in my stomach.
Cons: overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly.
Cons: Had a horrible time reserving a seat ( willing to pay) because the confirmation number changed and I was not informed. Took several calls to BA, a trip to the airport and an act of god to finally mange it. Was very stressful.
Cons: I didn't get to go. The Turks said I couldn't even change planes in Istanbul without a visa -- and they weren't issuing any.
Cons: Headphone jack was broken and due to an issue at baggage check in Boston I stood in line of less than 30 people for 2 hours and almost missed my flight.
Pros: In-flight service was really good
Cons: I was travelling with family and they assigned seats all over the flight. Initially they assigned seat for my 3 year old separate from us.
Pros: First international flight. In flight entertainment was fantastic, plenty of new movie titles to view along with music, all complimentary. Staff was hospitable and frequently came by to reduce lighting and offer food and refreshments. I’m about 6’3” so my only complaint was no room in the middle seat but otherwise it was ok. I made it work.
Cons: Not enough room between the rows for me to adequately stretch my legs out.
Pros: Great Service
Cons: Check in
Cons: the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy
Pros: meal was excellent, blankets were appreciated
Cons: Seats were way to cramped in economy. Center seating armrests did not elevate -- even tho there were no other passengers in my row, I could not spread out. I ended up with difficulty walking for 2 days afterwards due to T-band cramps. Please advise your passengers that they need to get up and walk every couple of hours. Common sense, but none that I apparently had.
Pros: The entertainment controls give many options which is nice to help pass the time.
Cons: The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant.
Pros: The crew was excellent and very professional, the flight was on time and the meal service was decent
Cons: The equipment was American Airlines and was seriously outdated, the ife was not on every seat and the seats themselves were horrible
Pros: Nice in flight crew
Cons: Horrible food selection, very uncomfortable seats, poor entertainment . I called the customer service line to change my seat and the experience was terrible. The lady barely spoke English and put my on hold twice for 5 minutes to end up saying she couldn't help me. Overall, 25 minutes at the phone
Pros: The flight was half full
Cons: The plane was half comfortable. We were charged for everything. Water, etc.
Pros: Live counters for dinner Boarding directly from lounge
Cons: My sound in the movie didn't work as the headphone jack wouldn't work. It made the movie unwatchable.
Cons: I recommend that you not affiliate with Webjet. I will never make a reservation through them. Everyone at Webjet is from India with strong accent. Always put on hold to ask supervisor to make any change. Took 4 phone calls , many emails and hours on the phone to finally cancel a flight.
Pros: Nothing really. Except the general BA at T5 which is fine
Cons: Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club.
Pros: The flight got us there safely.
Cons: The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience.
Pros: Just generally BA. Used to be the prime airline to travel with
Cons: No entertainment on the flight. No complimentary food or drink for 4 hrs flight and charging the customers a lot of money. not really worth the money.
Pros: I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure
Cons: British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP
Cons: Crew was pretty unfriendly! There was no food served and no in-flight entertainment although the flight was 4 hours! Worst airline I have been so far! They need to learn alot from other airlines such as American Airways or Turkish Airlines!
Pros: I liked the fact that the crew got out of he way when I went to the bathroom.
Cons: The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!
Pros: Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent.
Cons: I was not let onto the flight as my passport was expiring in less than 3 months and the EU has restrictions against this. My disappointment stems from the fact that I was not given any warning that this was a concern before I arrived at the airport. So, I was unable to use the ticket and have been subsequently told that I cannot be refunded for any part of the ticket. As a consequence, I will not be using Finnair again at any point in the future.
Cons: they have removed the eye mask and toothbrush from the long-haul night life kit. Also the new seat have different headrests, that don't bend
Cons: I was unable to check-in online or select seats, and was thus relegated to a middle seat. Never happens when I book directly at ba.com - so clearly, they penalize people who book through an airfare wholesale site. In addition, they typically offer an upgrade promotion ($$) online or at time of check-in, but when I asked they said they weren't offering any - despite a colleague who booked directly on ba.com being offered one. Won't ever make that mistake again - not worth it.
Pros: I was only a few minutes late and was not allowed to check in my bag or to board the flight.
Cons: They could have let me board!!
Pros: Nice seats fast boarding
Cons: Snack can be more richer
Cons: In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out.
Cons: i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again.
Pros: Crew on board pleasant and fluent.
Cons: Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago
Pros: Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment.
Cons: Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through.
Pros: It was on time.
Cons: I wish the entertainment system had had closed captioning, and/or that the inflight wifi had worked.
Pros: On board entertainment
Cons: No real food for purchase
Pros: Actually, everything was perfect.
Cons: I don't have any complaints at all. Except a ticket agent who tried 2 give me hard time, fortunately I handled the issue. After all, everything was well done.
Cons: All good
Pros: I have limited mobility and I was very well taken care of by the crew.
Cons: flught was fine.
Cons: Flight was delayed by 10 minutes but had to wait 45 minutes on the plane before take off. Quite stressful and tiring!
Pros: Quick little hop . . . I find that everyone (passengers and flight crew) tend to be in a good mood on these.
Pros: Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal.
Pros: The crew at the gate were courteous and handled my inquiry professionally. Did not experience much because I slept through the whole thing. But the seat was comfortable.
Cons: Air Canada receptionist (a blonde lady) at Logan took care of luggage poorly while checking in. She was impatient and threw my luggage like it was trash.
Cons: Flight delayed out of Boston. This seems to be the normal state of things. I dont think I've ever flow this route on and had an om time arrival This caused me to miss my flight in Toronto, forcing me to spend the night. I pressed their customer service rep for a hotel, but they refused claiming it was a weather related incident and they were were therefore mot responsible. The weather in Boston and Toronto was fine and at no poi t on the flight did anyone offer Any Reason Whatsoever for the delay. Moreover when i protested the customer service agent mocked me for not realizing it was a 'weather related incident'. I spent the night on the floor on YYC. Needless to say, Ill never fly Air Canada again.
Cons: Wireless system slow and costly.
Pros: Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking
Pros: I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein.
Cons: Seriously? NOTHING AT ALL and I wish I could select no stars
Pros: I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight.
Cons: Nothing at all.
Pros: My flight was delayed and I did not get my baggage when I arrive at Boston airport.. I had no clothes or anything to wear for three weeks when I got to Boston. I complain the very day I got to Boston airport. Up till now the bag I checked in at Toronto airport has not been given to me. The funny thing is after I checked in, it was not scan at any other place except Toronto. So it got lost at Toronto where I checked in. All that am told of is the baggage can not be located. Three weeks I spend at Boston, I had nothing.
Cons: Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing
Pros: Quick, cheap, great service
Cons: Nothing bad, really
Pros: The flight had to abort take off due to an issue with the pilot seat. We had to return to the gate for them to fix the problem. Left the gate a second time only to sit on the runway with no explanation from the pilot.
Pros: The tremendous effort to support our making our connecting flight.
Cons: The nightmare between flights in Toronto airport
Cons: The USB port in seat 26A was pushed in and wouldn't connect for power. Unless this was exactly the same plane it was true on both flight to and return from Boston. The LCD entertainment system is very slow to respond to touch. The default sound level is always too loud. The commercials take up the first 10 minutes (or longer) of the experience and make for an excruciating long wait.
Pros: Very nice new plane. The special "natural" lighting made it easier to sleep and wake up.
Cons: Both flights were significantly delayed and the boarding process for the flight to Tel Aviv for some reason took absolutely forever. Then we waited on the tarmac for almost two hours.
Pros: Good service
Pros: Service on the flight is always good and the transfer in Toronto was seamless.
Cons: The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's.
Pros: Very smooth easy flight there were no delays!
Pros: Wish the longer portion of our flight was as pleasant as the short leg to Toronto.
Pros: Reasonably spacious seating in economy. Entertainment system worked and there were adequate options. Plane was clean and all facilities adequate in number and cleanliness.
Cons: Flight attendants were not polite or helpful, sometimes rude. Food service was minimal and passengers were left hungry and thirsty for many hours (6+).
Pros: Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays
Cons: If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air
Pros: Clean plane, attentive efficient staff, easy boarding.
Cons: Flight staff forgot to pass out customs forms upon landing in Toronto - caused some confusion at customs entry.
Pros: The fast boaring
Cons: The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice.
Pros: Good movie selection
Cons: Poor organization and late takeoff
Cons: fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress
Pros: i didn't like anything about this flight
Cons: The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada.
Pros: Food and comfort were okay.
Cons: My first plane sat on the Tarmac for 45 min, thus I missed my flight to
Pros: Seating in two's very good.
Cons: Both going and return had to wait an extra hour.
Pros: Not much
Cons: It was delayed which caused my connection to be cancelled and rebooked for next day. Was extremly uncomfortable and very expensive
Pros: The staff was accommodating.
Cons: The flight had two legs: from Boston to Toronto and from Toronto to New Delhi. The layover was 1 hr 6 min, which was tight. After checking in our bags, we found out that the first leg of our flight is 2 hours late, so obviously we couldn't take the second flight. Looking at the TV monitors, I noticed that pretty much ALL Air Canada flights are seriously delayed. Luckily, there was an earlier flight to Toronto (which was scheduled to have already left, but it did not leave because that was delayed, too). The staff put us on that flight and double promised to make sure that our checked in baggage gets transferred to this alternate flight. The checked bags did not get transferred. When we arrived at Delhi, after an exasperating 1.5 hour delay after a 20 hour flight, the airline told us, and many others in the same situation, that our baggage did not arrive, and we have to come the next day to pick them up. The issue was, we were not staying in Delhi, just transiting through it. No luck, the airline said, because the customs have to be cleared at the port of entry. We are still waiting for our baggage. Oh, and if that was not enough, the airline allocated well separated seats for all the members of our family. I'd think it would be a common sense that people who have been booked on the same ticket must be assigned consecutive seats. But apparently Air Canada does not have much common sense. NOT flying with them ever again!
Cons: Late and overbooked Toronto Airport Dodd is bad. --- no veggie optional
Cons: The waiting room in Boston was awful and behind security, hot, small crowded. Delayed
Pros: The food was good for plane food and there was a variety of choices for entertainment.
Cons: We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear.
Pros: Excellent crew and comfortable cabin.
Cons: I have no criticisms to offer.
Pros: The crew at the gate and onboard were exceptional! At the gate they made sure I could get on this flight even though the computer auto booked me for 2 days later.
Cons: My bags didn't make it on the flight because of a close connection. Then I was rebooked on a flight 2 days later. This is unacceptable. I was expected to stay in Toronto for two days.
Pros: Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below.
Cons: Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on.
Pros: Flight and in flight service
Cons: Bit chaotic in the departure area and at the gate
Pros: Everything at the airport and while flying went great!
Cons: When my flight got cancelled, the staff on the phone was not helpful. Also the email notification on the cancelled flight was poorly explained. I wish the Air Canada explained the situation more fully in the email. If they had, I wouldn't have worried as much as I did about my international traveling.
Airlines flying from Massachusetts to Turkey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Turkey
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