The contents on the onboard entertainment system
0nline Check in experience was worst so far. Impossible to change preassigned seats so that the three family members to sit together. Kept asking for payment. Finally a kind check in supervisor intervened to seat two the three together
Awesome! Excellent customer service. I would recommend Qatar Airways over other airlines :)
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Service excellence as always
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "I really loved the food and the attendants were super friendly and helpful"
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "Friendly crew and easy boarding"
Pros: "The crew was amazing."
Cons: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Pros: "Stuff are so excellent clean plane good food"
Cons: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Cons: "Everything thing is fine"
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Cons: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Pros: "On time Very convenient price compared to other airlines"
Pros: "Faultless as per usual QA flights"
Cons: "I missed my flight from Nairobi to kisumu"
Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Cons: "Wrost app I don’t advise any one use it cause"
Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Cons: "Take off delayed. Plane had air conditioning problems."
Uncomfortable seats at row 40 A and 40 C, they didn’t recline. Also, my prior seat selection was not honored.
In Business/First Class we boarded later than announcement but still used priority lane with ease. Mechanical difficulty with storage unit close to entrance/exit delayed another AA one hour. Service was attentive at last, with Kimberly
Pros: "Landed early in Austin, always nice."
Cons: "For an over 3hr flight, no snacks for sale was surprising and disappointing. Wifi entertainment did not work on personal devices, either."
Cons: "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."
Pros: "Direct flight Erie to Charlotte. Glad for that."
Cons: "Not sure why, assuming it’s the plane type, but first time in 35 years my ears continued to pop all the way up and ended up with ear ache."
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Cons: "every single flight got changed multiple times worst experience"
Cons: "It’s perfect"
Pros: "American is our main airline and We never are disappointed"
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Cons: "Staff at Pensacola airport not very helpful or friendly."
Cons: "American airlines needs to improve their inter hub options"
Cons: "The terrible communication for delays and boarding."
Pros: "WiFi was fast, entertainment was very good."
Cons: "Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Pros: "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
Cons: "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
Cons: "Crew was cold and rude"
Pros: "Most AA employees on the ground were pleasant. The flight crews were super."
Cons: "Terrible landing in Charlotte.Terrible landing in Charlotte"
Pros: "Staff were nice and the pilot got us to Asheville faster than expected."
Cons: "Due to the short trip there weren’t on trip snacks or drinks. Not necessarily bad, but can’t give them a high rating for it if it’s not offered."
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Pros: "The movie selection was great!"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Pros: "not much"
Cons: "Steward on flight yelled at people and gate staff yelled continously"
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Pros: "It was on time and service was ok.."
Cons: "No individual entertainment...or seat back screen... Not even close to Emirates...paying for seats when plane is half empty....shame on AA...."
Pros: "All flights were on time and actually landed ahead of schedule. Crew were helpful and attentive but our particular flight attendant was very abrupt with all the passengers which was off putting."
Cons: "need more leg room for international flights. My husband is 6 feet and he found it very uncomfortable when the person in front of him reclined his seat for the entire trip."
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Pros: "Very nice in flight staff"
Pros: "Crew and promptness"
Cons: "No entertainment for each seat. No cellphone charger."
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."
Pros: "Attentive staff, easy boarding"
Cons: "AA got rid of the video screens on the chair in front of you; poor snack selection"
Pros: "the airlines did try to accommodate by giving us optional flight when our connecting flight got cancelled"
Cons: "No meal options for vegetarians for breakfast. They just gave everyone a turkey sandwich. Rude, frustated and sarcastic staff"
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Cons: "No team communication"