Very good it will be my choice of airline while in Australia.
I bought flights in August and there wasn’t a flight in the system
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
The level of incompetence of this airline is truly astounding.
2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.
When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,
The seats are so uncomfortable. The food doesn't exist unless you pay. Disappointed
Cabin crew were very professional and welcoming. They certainly appeared to have lifted their game. Congratulations
Tightly packed passengers, 40 minutes late, no in flight service, long wait for luggage.
Knees in back from passenger behind, limited seat pockets, no entertainment.
The Ryanair of Australia. Not impressed. Forced me to gate check my bag as it was over their weight limit. Charged me $125 for the privilege. Then said plane hold was locked and it would have to go out in the next flight, which was the following day. Explained that I was on a cruise the next day and the plane would not arrive until after the ship left, and that it would be impossible to catch up with the cruise at any point. Lady at the gate unimpressed. So to sum up they were ready to charge me $125 to lose a bag. Finally got it resolved by appealing to management, but the whole episode was not good for the blood pressure. The gate lady said they followed the Ryanair business model which means first time passengers get penalized for doing things that other airlines routinely allow.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Delayed twice. Poor communication and people made to change gates too often.
Late leaving and desintuon board showed ‘gate closed’ when they hadn’t even commenced boarding!
It was better than I expected. Thought $5 for a small cup of tea was a bit much!
Fabulous I have no issues with JetStar great service always use them to fly
No food taken so can't rate also no entertainment so can't rate.
It was a super crowded time to travel out of Melbourne, but the flight was OK
It’s only a moment away until they ask you to stand on the scale and charge you a fee for how heavy you weigh.
