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12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.

I’ve always had pleasant experiences with ANA and that has made me a loyal customer.

UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.

Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details

I couldn’t sit with my daughter. we are separate and both seat was not window or halway side. in the middle. if we sit together will be share comfort seat and more easy travel. this is bad.

Excellent service and comfortable seats. Friendly and helpful staff. No food for a 3hr flight over lunch time which was surprising (or is that a feature of domestic flights in Japan?)

Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.

As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy

I loved the Star Wars theme! Hearing C-3P0, R2-D2, and BB-8 was comforting and fun!

I wish the serve should leach and drink. Maybe because only 2hr