I am always amazed with the great service they offer on their regional and international flights
Nothing luxury about Turkish airline compared to many other airlines
Entertainment was good. Flight was delayed, nearly missed my connecting flight. The gate was changed on several occasions. My luggage did not arrive on time and had to leave without it.
Service was slow and checked bag was off last evening when flying business
Everything was good except that they didn’t give us seat for our connecting flight in Istanbul from Cairo. This created a panic situation. Hopefully they give all customers connecting flights seats right from the start.
Requested food items were always finished but the available food was warm and tasted good Good entertainment options.
Bad chairs in business class like economy ( not turning into bed )
The entertainment selection itself was ok but the screen couldn't be turned off which was annoying because I wanted to read and not be distubed by flashing lights in front of me. I could see other people having the same problem with their screens. The crew seemed to be too busy to be bothered by our questions/requests. I found the seat quite uncomfortable, especially for a long flight. As a short person, I've accepted the inconvenience of always having seats higher than comfortable, but my neck hurt after a while because the headrest was too high and couldn't be adjusted further. The seat pockets in this plane seemed to be faulty. I could see people near me having the same problem of everything falling on the floor because it kept detaching from the back of the seat. It was pretty useless to keep anything in it, even the menu and sick bag wouldn't stay in. The food was meh. The omellete was just a hunk of egg - my next flight leg also offered omellete but was so much better than this one.
Space between seats is challenging but otherwise excellent service in every way.
Customer service was poor everywhere. In particular in business class lounge. Stewardess were however excellent. No ability to order more than one dietary restriction in food that created awkward situations when I was offered bulgur due to being diabetic as I was also gluten free
We exited from a plane from LAX TO MUC containing 853 passengers. Passport control was packed and very slow as they fingerprinted and photgraphed everyone. After finally getting though we ran to the gate listed on our boarding pass. We made it just as boarding was suppost to begin. No one was there. We started running again and found a Lufthansa gate open and spoke with them. We were told the gate had changed and they called the correct gate that we were coming. We started running again, but needed to wait for the train to get to the correct terminal. Running again we made it to the gate. The plane was still there but they said it was too late. So we went to the Lufthansa help desk, they told us it was our fault for missing our flight and that if we didn't buy a new ticket from them for €256 each our return trip to the states would be cancelled. Needless to say this was very disapointing to find out on the day before Christmas that we had to pay an extra €512 to complete our trip we had already paid $3344 for. We were left with no choice. No Christmas spirit there. Unhappy custumers.
It was very good. Service was friendly and efficient, and food was good.
Trip was smooth, good drew, average meal, almost cold coffee. Excellent landing. Did not enjoy going down the stairs, walking to the gate, walking up the stairs, going a long walk to the exchange gate, and going down the stairs again to be bussed all the way where we originally landed to take our next flight! Over all an average experience. Thank you.
Flights were delayed but very last minute, also seats felt very squished on the second flight. Crew was very friendly and airplane was clean.
Food is delicious I’ve tried Thai green chicken curry and it was perfect!
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
No entertainment since it was a 3 hr flight. Good leg room for economy.
Crew was not happy. Very uncomfortable seats. When person leans back in front of you the screen is too close to me. Food was awful.
Excellent staff and flight experience. Would rather that I had upgraded to Premium Economy for extra space, but I will know to do it next time.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Gate agents were late…flight was late and air attendants unhelpful.
My seat cushion was poor. The cushion was compressed and was uncomfortable for such a long flight.
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.
More space, of course. a footrest! more room to walk. Movie selection was awful. Some good documentaries would help if the movies can't be better. The flight itself was great, crew was great.
Everything was great except one piece: water+cereal bar - would be nice if there was at least a tea option there.
Dreadfully long wait for bags at Dublin coming off an already late flight.
Better training for staff, I didn’t even get a napkin with my drink so it was dripping all over !
