The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry
I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.
I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.
Matsuyama to Tokyo is basically a puddle jumper flight, so it was as good as one should expect. No meal, no entertainment, and none expected.
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
They did not get back tickets in time about flight varification so i had to purchase another one way ticket to get home soxas rocnot Risk being unable to return home.
Food looked great but did not taste all that good.
Flight was late boarding. United crew were not friendly and cordial unlike the ANA crew.
Even through the flight was delayed due to storms near IAH The flight was great! The crew was so hospitable and professional
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
O’hsre taxi and deboarding took 40 minutes. Needed 20 minutes extra time between connecting flights to avoid running through terminal.
The rear seat on the second leg should be illegal. There’s no way you should make somebody sit that close to the washroom. Very awkward.
Lounges are packed and very poor, food is really bad, for business class in an airline is well below expectations
Every staff member was professional, friendly and courteous. The pizza twist was ok. It was warm but too much dough.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
They delayed the flight from 9:00 to 11:55 At 11:45 they canceled the flight. I paid a premium price for the tickets with poor service
Good flight. Efficient boarding and competent flight crew. No problems until we arrived at our destination gate. We were early so there was an aircraft at the gate that had to move before we could pull in. Then, due to the type of aircraft we flew, the cabin door could not be opened until some luggage from the cargo bay was offloaded to preserve center of gravity characteristics. So, that further delayed deplaning. Despite being 20 minutes early on landing, we ended up being 5 to 10 minutes late after all the delays.
Both of my flights arrived early and check in process was smooth
