Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
It was good in general. The Crew during the flight were very nice at all times.
Annoying that we had to go to departures and get boarding passes. Should allow us to be booked all the way through, this is the only airline i have this problem with in MEX. Late boarding and take off
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
This is not a low cost airline. Stop acting like o e.
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
The money you save flying volaris is not worth it
In Mexico charges too much for my luggage and I ask for help and nothing one lady she just disappeared 😡😡😡😡😡never going to fly there
I got to where I needed to go quickly. There were no amenities. And the seats were painful.
They were only able to give me a seat and not my travel companion, she had to fly on a different airline. unacceptable
Stood inside the plane for more than an hour before take off
I never got an email for checking in for my flight back to Los Angeles so I got to airport extra early to sort it. they changed the gate, and so I had to run to the other end of the airport. Their app is wonky. They are not on WhatsApp and I didn’t have cell service to call for help. I think they need to up their game with communicating.
Inept company. Won't fly again with them if I can help it. Plane was the wrong size and they couldn't board 20 people.
On time, boarding was a little chaotic and with little information
The flight was delayed without prior warning, first a 40 minute delay, then another 30. Flight was supposed to leave at 13:20 and ended up taking off at 14:50. Once on board I logged into the WiFi entertainment, it asked to purchase a code for 2 dollars which I asked the crew to get. They declined and said it wouldn’t work and no other explanation. Horrible experience. They even charge for water
More options for snacks or drinks ( taking in consideration that a lot of people suffer from Diabetes now days
