Liked the presentation and the seats. Did not care for the crew, they were efficient but not friendly and did not check if we needed anything
They kept some of my electronics and would not return them. I’m out an extra $200. I called, emailed but no one helped. My layover coming back to LA was too short. The flight attendants were kind and very helpful but overall the staff in the airport treated me and my friends like commodities. I’m sorry to say but never flying Turkish again. I was promised a free room during my first layover of 19 hours. I had to sleep on the floor of the rest areas. Good was expensive and not nutritious at all. There need to be better customer service and better communication.
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Spent over $20k on for business class tickets from DFW. They used a very old Boeing 777 with old Business class cabin which was unclean and stained seats. On a route they normally operate the modern Boeing 787. The cabin heat was set to hot for 11 hours. On the IST LHE route the business class experience got even worse. They operate an even older Airbus A330 where trip was falling apart, seat recline did not operate and the whole experience left us hugely disappointed. Next time we likely will shift to better quality product which stands up to their hype. Turkish need to relook at their fleet plans and not use their worst assets of perceived week markets such as Pakistan.
The flight from Houston to Chicago was delayed, causing us to miss our connecting flight to Madrid, losing our Rental Car booking in Bologna taking alternative travel routes to get to our initial destination in Pizza by the 15th. We got the notification of the delay as we were traveling the 3 1/2 hours from Corpus Christi, Texas to Houston Texas for the initial flight. The delays hauling luggage all over Milan‘s Central train station to catch trains to get to Pizza the same day resulting us arriving in Pizza at 2 AM leaving us no time to rest as there was a 9 o’clock checkout time the next morning. The first 72 hours of the trip with nothing but headache, a knee injury from the excessive walking and a delayed car rental replacement, which ended up costing significantly more.
I never went you have me confused with someone else! I don’t know how this happene
the seat sizes and the distance row to row was not comfortable. when a passenger in front seat put it down (he kept it all the time during the flight since he didn't fit in the space) their seat was squishing my knees and it was very difficult under their weight. It lasted 12 hours and was extremely uncomfortable. The rest of the experience was very good.
Turkish airlines feedback team response is awfully slow, and because of that, I Emmy able to bring my little dog with me, after all those preparations.
The staff is professional and friendly. The food was excellent, with the exception of the octopus salad just prior to landing.
It was disapointing during the wait in Cancun. It took several hours to clean and they told us during that time we could not stand, use the bathroom, have service etc.
Not great!!! Seats in Business class were horrible; no cushion!!!
No entertainment since it was a 3 hr flight. Good leg room for economy.
Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.
Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.
Unable to get Lufthanza code to obtain a boarding pass for my flight. Had to exit and re-register to get on the flight. Extremely frustrating.
My flight was delayed for more than an hour due to planning amd scheduling issues all of which were Lufthansa's responsibility. They failed dismally at doing what was agreed upon and their reparations were inadequate and completely useless to us. The flight crew were lovely however the ground crew working out of their customer service were the modt rude and obnoxious people i have ever had the misfortune of meeting.
My luggage is missing. No one can give me information on its whereabouts. I am frustrated. All my personal belongings and daily medications and other electronics are in that luggage which I need urgently.
My bags were lost in Frankfurt and no one could help me. I filled out a report at the airport, but the office there said they were too busy to give me a reference number. They said they would send me an email but NEVER did! I tried contacting SunExpress, but it is just an automated system. I tried contacting the airport in Izmir, but they were no help either. United would not help me because they said it is the responsibility of their "partner airline", although I entrusted my luggage to United at DFW to take care of my personal property and it was United who had it last in Frankfurt. I got the run around from everyone.
