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Top 4 airlines serving from Michigan to Jordan
Scores according to KAYAK customer reviews
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Cons: "I was not able to fly"
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Pros: "service attitude"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Cons: "Internet bad"
Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Pros: "Excellent entertainment very friendly crew"
Pros: "Great service, friendly and helpful"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Cons: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "Seats were comfortable, entertainment system was might better without of options."
Cons: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Pros: "Flight was good n easy"
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Cons: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Pros: "Great food etc"
Pros: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Pros: "Felt like a new plane, with great service!"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Pros: "food and courtesy of the staff"
Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Pros: "Good staff and service."
Cons: "Too long a flight and require more leg room and reclining seats to be more comfortable."
Cons: "Maybe the food"
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Cons: "Flight was delayed"
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Cons: "Plan was really cold then really hot, they just could not control the temp. They also just left my bag in Zanzinar!! They never but it on the plane, which of course you don't find out until you get to your final destination without a bag. I was disappointed in Qatar Airlines for this."
Pros: "Flight from Doha to Johannesburg was pleasant."
Cons: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Pros: "Staff for the most part. Food and entertainment"
Cons: "Baggage loading was terrible. Way too much was allowed in the cabin. With numerous small duty free items placed overhead. I had to have my back pack blocking my legs for 5 1/2 hours."
Pros: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Pros: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
Cons: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."
Cons: "thanks for all from kayak"
Pros: "After we missed our flight, we were provided with terrible customer service."
Cons: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
Pros: "Crew and flight where amazing. Thank you"
Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Pros: "The flight crew was excellent IAD to IST."
Cons: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"
Pros: "Crew was great. The sit was great for an international flight in economy class."
Cons: "A passenger clipped her nails without collecting her clippings while a crew person passed by. Although it may be that this is a culturally accepted practice, I would prefer that in international flights, a crew member will request the passenger to clean after themselves or do it in the lavatory."
Pros: "Food was better"
Cons: "Seating was not tight"
Pros: "The in-flight experience was fine."
Cons: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return."
Pros: "One of the flight attendants was rude"
Cons: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Cons: "Food. Lack of vegetarian options in 2nd leg."
Cons: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
Pros: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Cons: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
Cons: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Pros: "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
Cons: "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."
Pros: "Crew very pleasant. No delay."
Pros: "Food, service, flight comfort"
Cons: "Seat selection got messed up and crew helped put us back together as a family."
Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
Pros: "As usual the best"
Cons: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
Cons: "2 hours delay for no good reason."
Pros: "Comfortable seats, good meal, good video options, high quality crew"
Cons: "finding check-in area was confusing"
Cons: "Seats were cramped for an international, 10 hour flight"
Pros: "Friendly crew, entertainment system"
Cons: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Cons: "Passengers in transit are herded to the transit lounge where there are almost no facilities."
Pros: "Airplane crew was amazingly friendly and helpful"
Pros: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Cons: "all of it"
Pros: "they do really their best- they have a good standard."
Cons: "english is hard to understand"
Cons: "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."
Pros: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
Pros: "Comfort, food, staff, everything"
Pros: "Friendly accommodating staff, good food, quality entertainment"
Pros: "The food and movies were the only good thing there"
Cons: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
Pros: "Service. Very professional staff. Great food and drinks."
Cons: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Cons: "Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish"
Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Cons: "The seats were hard and lacked legroom"
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "Amazing food! Very nice crew and excellent flight."
Pros: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Cons: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Cons: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
Pros: "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
Cons: "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
Cons: "Seating too narrow"
Cons: "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."
Pros: "Decent food. Good service. Great media access for international flights."
Cons: "Nothing to knock down"
Pros: "Flight was ontime"
Cons: "1st class seats not as comfortable as other airlines. Food was nasty."
Cons: "after one hour delays and half hour flight the rented aircraft had to fly back to the airport for technical issues , the next flight was seven hours later . During this time there was poor communication and terrible service. The inbound flight was also delayed for almost two hours and the same story of bad communication and worse service . I have been flying for a long time with RJ and I can say for certainty that its one of the worst airlines out there. I kept my hope all these years till I finally gave up. They will never improve or learn from their mistakes"
Pros: "Overall service was smooth and simple."
Cons: "I couldn't turn off the personal TV, which made it hard to sleep."
Cons: "Four hour delay on route BKK-AMM, no apology or compensation. Crew not friendly. Food very basic."
Pros: "Great service"
Cons: "Flight was late."
Pros: "Food and entertainment"
Cons: "People weren't sitting in their assigned seats. They resolved the issue by reassigning those who were last on the plane."
Pros: "It is a great company by thier stuff"
Pros: "The meals came at good times."
Cons: "The seats became uncomfortable after some hours, had to sit on my pillow."
Pros: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Cons: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Pros: "High price and no entertainment"
Cons: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
Pros: "Schedule was on time On departure crew were courteous"
Cons: "Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers They did not pass by to sell duty free goods It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats"
Pros: "Crew attitude, accurate time schedule"
Cons: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
Pros: "Crew members were very nice to an old lady and i saw how well they took care of her"
Cons: "The agency to which kyak has directed me to purchase the tickets. They have lots of restrictions that could have turned my trip bad. I was very septic when i read their conditions for flight changes and process of registering credit catds. I don't recommend that kayak maintains this agent . Actually i have never purchased a ticket throgh them. That was the fist and last time"
Pros: "Calling out rows for boarding was extremely helpful and organized!"
Pros: "Very professional crew"
Cons: "Boarding and departure always very early. No audio-video"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "Crew cabin warmly welcome us. Very polite."
Pros: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
Cons: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
Pros: "Excellent service"
Pros: "good service with a friendly crew. clean and comfortable."
Cons: "the food is not good at all (i had the vegetarian meal). the bread roll had mold on it. I would suggest boarding according to seats. when boarding all together you get stuck in line before and inside the plane itself."
Pros: "Comfortable seats Flight was on time Schedule of meals- close to departind and landing"
Cons: "Poor VOD. During a 90 minutes movie, about every 5-10 minutes the movie stopped and I needed to reload the film"
Pros: "It was on time."
Cons: "The plan was really old. It had ashtrays."
Pros: "Food was great. Service excellent. Plane was not full so there was plenty of space. We are not bothered by lack of alcohol during the day. Took off and landed pretty much on time."
Cons: "Entertainment system basically didn't work. The volume, even on maximum was impossible to hear. The selection of movies was also very limited."
Pros: "Lots of movies or tv shows to choose from in entertainment system. There were only 20 people on my flight, so lots of room to spread out."
Cons: "Please don't delay on boarding"
Pros: "If you do have other alternatives its highly recommended that you do avoid flying on this airlines"
Cons: "Food is the worst thing you can ever imagine putting in your mouth. The seats are very bad，the space between rows are very little. If you're over 5` 10”，then it will be like a nightmare sitting at this flight."
Cons: "And to make it better. Allianz insurance didn't give me my refund."
Cons: "We waited at amman airport for almost 6 hours (3hours delay) for 20 min. Fly No one from RJ came to talk to us, explain us whats going on, give give us water/ voucher for food. Very bad service"
Pros: "Food was decent and the entertainment was good."
Cons: "Staff were unfriendly and unhelpful"
Pros: "Quick and easy boarding process, nice person at check-in counter"
Cons: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
Pros: "The price a"
Cons: "The crew was very rude. the boarding was done by new staff, they look like Saudis, he didn't know anything and took half an hour too make the boarding, there was a long queue behind us, and it was cleared by an Asian staff who was very fast. The guy spent time joking with friends and asking for every step before we become suddenly the last people in the queue to finish their boarding."
Cons: "I've got 4 emails to notify me that my flight schedule changed all of them have different times. Eventually i have no idea what is the current schedule to my flight"
Pros: "In flight service"
Cons: "Small luggage space; no one at airport representing rj to give information. A sign showing checkin gate for rj should be placed"
Pros: "Very long delay. About 3hrs."
Cons: "The flight Cairo to Amman was delayed 4 hours. The the flight Amman to Cairo was cancelled and rescheduled 6 hours later. Impossible to make plans dealing with this airline"
Cons: "I missed a feature that other carriers offer which is having data accesible online"
Pros: "30k bag,"
Pros: "The food was the best part of the trip"
Cons: "My family and i were being charged for unecessary things, for example changing our flight to a different time required payment, and when we got on the flight, the plane was half empty. This trip is also a connecting trip internationally, and never were we told we can only take 1 luggage, so we were charged for extra luggages and a reciept was no given back to us."
Cons: "Lost 3 bags"
Pros: "Comfortable seats. Lots of cabin attendants. Food better than expected."
Cons: "Could have been offered water more frequently."
Pros: "The service in Amman Airport was a good one."
Cons: "The competitive prices with other Airlines are not all the time available. hope it will be close to others so i can keep flying only with RJ."
Cons: "The flight was originally delayed one hour and then all of a sudden there was an emails saying it had departed close to the original time. Everyone was confused and they never fixed the departure board. It showed the flight before was delayed and ours had departed but really it was the opposite. No one had any information. We departed hours later with still no concrete information, we just had to follow the people on our flight."
Pros: "First, RJ is a great airline, service is always good. Second, plane was a 787 which is the best in several ways including cabin ventilation and humidity."
Cons: "Why doesn't the new Queen Alia terminal have boarding through gates, you still have to take a bus to the plane."
Pros: "When we first booked our trip from New York to Abu Dhabi with a stop-over in Amman our layover was scheduled to last 4.5 hours. This was on the outside of acceptable, but for the price... we booked. After booking the airline made a schedule change which lengthened our layover to 8.5 hours; totally unacceptable... except... we had no choice since between the time of our initial booking till our notification of the scheduling change fares had increased by a good 20% or more. Rebooking simply wasn't a viable option financially. Fortunately, Royal Jordanian took care of us. When we arrived into Amman I asked on of the flight attendants if she knew of any earlier flights we might be able to be put on. She directed us to the Royal Jordanian passenger assistance station. We went there but were told their were no earlier flights... HOWEVER... the young woman at the help desk went above and beyond by issuing us a room voucher for the airport hotel - including a hotel lunch buffet voucher and shuttle service between the terminal and hotel. Furthermore, because we weren't leaving the airport property, we were issues free "layover visas!" This was our second time using Royal Air Jordanian and we will use them again."
Pros: "the flight was nice and on time as planned"
Pros: "Friendly, helpful and efficient."
Cons: "Almost had 3 people in a row...of people not in Same household. Luckily flight wasn't full so people moved around and made my row less crowded"
Cons: "Smooth flight. Left on time arrived on time."
Cons: "Had paid for main cabin extra but saw other regular coach passengers using up overhead space in section. Other American flights have monitored this to save space for extra fare passengers."
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Pros: "Flight got in early. Boarding was easy"
Cons: "Bags could have been brought onto the plane instead of being checked in. There was space in the overhead bins. The space wasn’t utilized efficiently. It would be nice if there were a few choices for the snacks."
Pros: "Great crew"
Cons: "Not much other than lower fare"
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Pros: "Everything was good!"
Cons: "WiFi did not work. One seat had broken infotainment and one seat did not recline."
Cons: "We miss our flight due to immigration paper"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "I liked the ability to choose my meal before the flight."
Cons: "Customer Service at the Priority Check-in could have been much friendlier, I’ve experienced much better customer service from Delta Airlines. Plus the flight attendants could have been more attentive that sitting up front in the galley and just chatting with each other."
Pros: "Roomy seats, especially because the plane was not full. Friendly flight attendants."
Pros: "Crew was nice and flight enjoyable"
Cons: "We arrived 2 hours late."
Pros: "food, alcohol very good, pleasant flight"
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "excellent flight. on time and no issues"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "Still waiting to get to the terminal."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Ease of boarding, friendly and efficient crew."
Cons: "Space was very tight, music choices were terrible, no plug to charge my phone, no individual screen for entertainment, movie screen went black half way through the movie I was watching and it never came back on"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Pros: "Crew is usually very nice"
Cons: "Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American"
Pros: "After the debacle of ATL > Chicago, this flight was a welcome reprieve from the crazy. Aer Lingus can get my business again."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Cons: "Flight was delayed 8hours"
Pros: "Stsff was outstanding...love the compllimentary wine....like the old days.when service mattered most."
Cons: "Airline wait lines at terminals"
Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "finally made it to our destination"
Cons: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Pros: "The flight was right on time. Also, in first class it seemed to me we had more legroom than on similar Delta flights."
Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Pros: "The entertainment had major amount of movie and the veriety of beverages were wide also."
Cons: "The check in progress."
Cons: "All. The worst airline in the world"
Pros: "all the experience"
Cons: "Flight has to stop over to refuel (unplanned on a "non-stop" flight). TV entertainment was bad, inappropropriate and boring. Personal entertainment monitor did not work for the first leg of the flight. Got to final destination 2hrs after schedule. No food for international flight, even considering an additional 2hrs on top of the 6.5 hr flight."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Pleasant staff. Easy on/off."
Pros: "Arrives early Always on time Quick flight"
Cons: "Small plane No beverage service"
Pros: "The crew on this flight was amazing, very friendly, and really went out of their way to make it more pleasant"
Cons: "The airline yet again didn't have a requested meal"
Cons: "No gluten free snacks"
Pros: "Great crew is what made the short flight awesome!"
Pros: "the flight was on time coming and going"
Pros: "The seats were more comfortable than I remember. The cost was appropriate for the travel I did. I was happy to find access to movies on my own device for the long flight."
Cons: "The snacks were limited and I had to use my own device for entertainment."
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."