Pros: "Awesome crew and comfortable flight. Food was good also!"
Cons: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Pros: "Crew was great and food was nice!"
Cons: "Cleaning of bathrooms"
Cons: "coffee is to strong and to many spicy foods"
Cons: "Be more professional"
Pros: "It was like flying in a Four Seasons but better."
Cons: "Boring movie selections. 80% Marvel films."
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Cons: "Have air fresheners in toilets. Make it smell better."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "Discount offer"
Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Cons: "Thank for everything it is excellent"
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Excellent entertainment very friendly crew"
Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"
Cons: "Internet kept cutting off despite me paying."
Cons: "going with RJ in the first leg"
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Cons: "The food was horrible"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "Excellent flight , seats, food"
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Cons: "Food poor- no variety"
Cons: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Service. Kindness"
Pros: "Great selection of movies and tv shows"
Cons: "I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting"
Pros: "Very very clean plane."
Cons: "Movie selection could be improved. Second meal had no vegan option."
Pros: "Quality of foods and service"
Cons: "Flight delayed Stewards were rude"
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Pros: "Their efficient technique of boarding in Zones made it quick and effortless. The staff is very friendly and helpful! The entertainment was good and the flights where always on time.The food was excellent flying from Venice! Overall a great experience with a world class airway."
Pros: "I was able to sit with my family - Our original seats were not together"
Cons: "Food choice"
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Pros: "Crew was excellent. Good flight"
Pros: "The crew were highly welcoming and nice."
Cons: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Cons: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."
Pros: "Check in was easy"
Cons: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Pros: "Need a more improvement for the service"
Cons: "Need a proper training"
Pros: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Cons: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Cons: "If they use the new business class seat."
Pros: "The crew was great and loved the meal given during flight."
Cons: "A very good entertainment and comfortable space between the seat"
Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pros: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Cons: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Pros: "Staff friendly."
Cons: "Seats too tight. Very little leg space."
Pros: "In simple terms it was a normal flight."
Pros: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Cons: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Cons: "Good food"
Cons: "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
Pros: "Earlier the dinner was served early in the flight and light breakfast before landing in a 5 hour flight. They are miser now as just serve one late dinner after 2 hours in flight."
Cons: "As above"
Pros: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Cons: "Just about everything"
Pros: "The service, food, convenience of a direct flight to Istanbul"
Cons: "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
Cons: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Pros: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Cons: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Pros: "Everything was v good"
Pros: "customer service, food, entertainment."
Cons: "small seats"
Pros: "I liked the pouches of goodies that were there - the slippers, toothbrush, and etc."
Pros: "Food was very good. Free wifi"
Cons: "Check-in and boarding were chaotic and poorly organized. In-flight crew was not very courteous or friendly. Entertainment system was old and didn't function properly. Bathrooms were never cleaned on 9 hour flight."
Pros: "Crew, entertainment, boarding"
Cons: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Pros: "All was great. I love this company"
Cons: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
Pros: "The food was good and the entertainment selection was good."
Cons: "I landed in Istanbul for a 19 hour layover. I previously made arrangements to stay at an Airbnb nearby. I was made aware that a Visa is required while attempting to go through passport control. I had to leave the line I spent 30 minutes waiting in to go get a Visa for 25 Euros. I was never informed of this requirement by Kayak or Turkish Air. It was a very frustrating experience and an added expense for which I expect to be reimbursed."
Cons: "The plane was old and the seat was very uncomfortable"
Cons: "cramped seats, service by crew members, overall quality of food"
Pros: "Happy with all services"
Pros: "Great airline"
Cons: "More leg room is needed"
Pros: "Food and entertainment"
Cons: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Pros: "I like the food and the crew and the entertainment"
Cons: "i didnt like the plane touchdown the ground and take off again that was so scary."
Pros: "Flight delayed so was my luggage for more than a week."
Cons: "The fact that the flight was cancelled and I wasn't notified"
Pros: "Food and entertainment were OK."
Pros: "The staff deserves one star"
Pros: "The crew and their service was great, and there were lots of choices for entertainment."
Cons: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Pros: "I like the overall trip!!"
Pros: "It was a pleasant experience,"
Pros: "Crew were very curteous"
Cons: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
Pros: "Crew were professional."
Cons: "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
Pros: "Staff were very friendly"
Cons: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Cons: "Outstanding customer service"
Pros: "Excellent service. Food was great too!"
Pros: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Pros: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Cons: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Pros: "I like the food, seats and customer service"
Cons: "food horrible, lost my luggage"
Pros: "The movie"
Cons: "Boarding in Istanbul. We did not know the gate number until one hour before departure, because there were only 3 monitors in the area that we sat in and there are so many flights, so the flight did not appear on those monitors. Only the one main monitor in in the center of the airport is large enough and there are not seats in that area."
Cons: "Delayed a couple hours."
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "Seat was very comfortable. Crew was great."
Pros: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pros: "Noting outstanding."
Cons: "Seat comfort."
Pros: "The crew was great."
Cons: "My seat would not recline at all"
Pros: "Food was good. Plane was good."
Cons: "Night flight should turn off light. Staff was not skillful and professional."
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Pros: "Comfortable seat."
Cons: "Quality of red wine"
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Pros: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Cons: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Cons: "late flight once again"
Pros: "Service was outstanding!"
Pros: "Fast flight , friendly staff , ok food"
Cons: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Cons: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pros: "Friendly staff with great service"
Pros: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Cons: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pros: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Pros: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Cons: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Cons: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Pros: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Cons: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Pros: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pros: "proff handeling of sick person !Othervise quiet and nise trawel!"
Pros: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Cons: "Transit time through Vienna was particularly frustrating."
Pros: "Being on time"
Cons: "No pillows,only carb food"
Pros: "Flight was on time ,"
Pros: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Cons: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Cons: "seats too cramped"
Pros: "Would fly with them anytime."
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "Staff are pleasant and competent."
Cons: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Pros: "everything on time, good selection of movies"
Cons: "the food....pretty bad"
Cons: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Pros: "Never again with KAYAK. Sorry."
Pros: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Cons: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Pros: "The flight was on time and the crew were very friendly."
Pros: "It went smoothly and my luggage showed upon time"
Cons: "Cramped quarters good thing it was a short hop"
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pros: "the flight seat was comfortable. It was the most comfortable economy class seat."
Pros: "Quick boarding, friendly staff"
Cons: "Flight was delayed"
Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
Nothing and will never fly again with this airline
Pros: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Cons: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Cons: "Never happened,missed flight"
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "I don’t like it I was 3 hours delayed"
Cons: "Cramped, old plane with no entertainment system."
Pros: "Seat had spacious leg room entertainment was very good"
Pros: "Smooth flight. Fairly good meals. Friendly crew."
Pros: "Service in cabin"
Cons: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Cons: "A snoring passenger in a seat ahead of me. Tight seat."
Pros: "Staff was very pleasant , polite, and accommodating"
Cons: "No complaints except for the how long is the flight, but it’s a part of a journey"
Pros: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Cons: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pros: "Staff is great"
Cons: "Food is not good."
Cons: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Pros: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Pros: "Flight was on time and flight crew was very good."
Cons: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Pros: "I enjoyed food and drinks"
Cons: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pros: "Wi-Fi and in flight entertainment"
Cons: "I'm 6'3" cramped in economy"
Pros: "Great service. Comfortable business class seats."
Pros: "Crew and service was very good,"
Cons: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Pros: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Cons: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pros: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."
Pros: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Cons: "There was a snarky attendant, but not all of them were that way."
Cons: "Lack of drinking water fountains at the FRA airport"
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "The crew was friendly."
Cons: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pros: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pros: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pros: "Everything was fine even though the plane was late,"
Pros: "Great Service Great Stuff will continue with LH in the future"
Cons: "Sounds in TV doesn’t work"
Pros: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Pros: "Great service from a super crew. On time."
Pros: "Flight and land was smooth. I like Lufthansa, because it is safe."
Cons: "My trip was 8 hrs, we get water or juice only 5 times and very small cup 100ml, not enough"
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Pros: "Perfect flight..."
Cons: "for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE"
Cons: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Cons: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pros: "Flight cancelled see above"
Pros: "Nothing, this flight never happened because of the strike."
Cons: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pros: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
Pros: "Staff , food , wine"
Cons: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Pros: "Seats were comfortable."
Cons: "Bathrooms could be a little bit cleaner"
Pros: "Landing and the crew"
Cons: "The food was very spicy( Chicken meal)"
Pros: "Good crew. Timeliness"
Cons: "Entertainment system did not work. Food was not attractive."
Pros: "Food was wonderful. Seats in Crown class were very comfortable. Crew was excellent."
Pros: "Crew was great. Seat was comfortable."
Cons: "Drinks and food"
Cons: "Avoid flight delays in the future and respect the flight schedule"
Pros: "Friendly pilot and crew"
Cons: "Delayed planes are always annoying. The flights to and from ended up being delayed about an hour each way."
Pros: "The crew and the aircraft"
Cons: "More food and more toilets for the economy class"
Pros: "Boarding was as enjoyable as possible."
Cons: "Other than delivering food and drink together, crew was generally not visible throughout flight. Trays of finished food and drink were left on passengers' trays an extremely long time. Trash was not picked up except twice during the flight (following the two meals)."
Pros: "Greatest crew ever."
Pros: "Everything was great."
Pros: "All staff I have met were Professional employees ."
Cons: "Nothing at all."
Pros: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
Cons: "The flight was awesome. Keep the good work."
Cons: "We need to be reimbursed for our flights that THEY canceled."
Pros: "The seat on the Boeing 787 is the best. Decent legroom."
Cons: "The crew was never friendly or very accommodating - like it was a chore. Some cultural thing ?"
Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
Pros: "too short to judge, but arrived before schedule."
Cons: "Too short to judge"
Pros: "I arrived safely to Detroit"
Cons: "There were so many women wanting to change their seat because they cannot sit next to a man . . . . There was a woman crying because she wanted to sit next to me and the flight attendant told her no and that she needs to go back to her assigned seat. If seats are available after boarding they will move her to another seat is what the flight attendant said. Alot of male passengers volunteered to move to accommodate the women that cannot sit next to a man. As a suggestion maybe while booking a ticket a passenger can select the option of sitting next to women or men only. My screen stopped working about an hour into the 12 hour flight. More options for food would be another suggestion."
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Pros: "From not having workers at the airport, to a damaged seat that wouldn’t recline to losing my bag RJ was a total failure."
Cons: "Didn’t like anything the whole experience was terrible."
Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Pros: "The plane was clean and food was provided in a timely manner. The bathrooms were well located and I did not have to wait to go. Movie selection was not as expansive as I had expected but was still enough to pass the time."
Cons: "The plane seemed to have a signal jammer so I could not send any messages before we pulled out of the gate. Our departing flight was delayed two hours, just sitting on the runway without the screens turned on to let us watch anything. The return flight was unpleasant because we were not able to sit together."
Cons: "I thought the Crown Lounge in Amman (RJ's hub) was shockingly poor."
Pros: "I was quite happy with the space the seats offered in coach! I stand 6'2" and I was quite comfortable. Even when the person confront of me tilted there seat back I still had room to stretch my legs for our 10h journey home. I was also very happy the ticket I had purchased came with a complimentary stay at the airports hotel and a free meal. This was fantastic considering my layover in Amman was 11hs. It was very clean & the staff were very helpful and polite."
Cons: "Not having the option of which meal I would like. They just popped down infront of you what ever they grabbed ."
Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"
Pros: "I didn’t feel neither the takeoff nor the landing, they have a professional pilots. Also the crew was very polite"
Cons: "The airplane was very small and old, no entertainments."
Pros: "Non stop flight"
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Cons: "Food is really bad .."
Pros: "The movie selection was good."
Cons: "They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!"
Pros: "It was a short and efficient flight."
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Pros: "Seats were bigger than normal flights"
Cons: "There was no entertainment at all. Food could've been better."
Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"
Pros: "The flight was comfortable for an economy ticket. The food was relatively good compared to usual flight meals."
Cons: "Flight was delayed with no official status update, the gate even kept saying “Last call” when there was clearly no plane. No official boarding time was provided when the plane showed up, so I had to wait at the gate rather than taking a stroll through the airport. It ended up taking more than the “5 minutes” they kept stating every 5 minutes."
Pros: "Crew provided better service than crew flying in to Amman"
Cons: "Boarding, food, and entertainment are three areas need major improvements. One other notice, one of the rest rooms was broken already before take off from Amman."
Pros: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth"
Cons: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth I would not recommend this so lone yo anyone"
Pros: "Modern air craft"
Cons: "Poor service Terrible food"
Pros: "The head of crew Mr. Khatieb was very helpful when he learned that my mom has knee and back problem /surgery so he let my Mom sleep in the crew cabin last 2 hours of our flight on April 7th .2017"
Cons: "The check in crew in O'Hare airport (ladies) are bunch of liers .. RJ -Amman gave us 2 weeks ahead of flight oyr set seat K19 and H19 when we arrived 2.5 hr ahead of boarding they told me you have 2 saparet seats.. I told her that my Mom is sick and that I have already sets seat she told me I dont know this is what you have now then i asked for supervisor /another lier who told me that they have no seats and after waiting she gave us 2 seats by each other .. I told her my Mom had problem in her back n knee and I need 1st raw for her she said the dont have while when we boarded there was 1 empty seat in front of us whole flight ....they come from culture of friend and family comes first.. so they give and keep seats for their friend and family ...such a shame.. My Mom suffered from burning and nummbing the whole flight and arrived Amman sick .Will never choose RJ again ."
Pros: "It was a very quick flight!"
Pros: "I loved the food - some of the best I've ever had in the air! There was a plentiful array of free movies and TV shows available for free. There was room to stretch out in the seats."
Cons: "I found the process of the layover in Amman to be confusing. Apparently, I could not get a free hotel for my layover. I tried to use the Crown Lounge as well but was told I could only use it (and pay to use it) during certain hours, which was confusing."
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Everything was ok, just I dont see my miles in my account and just of that I chose to fly with this airline."
Pros: "Crew cabin welcome us warmly and very polite."
Cons: "Food wasn't too good. Couldn't watch movie till almost landing."
Cons: "They charged me extra 125$ at the jordanian Airport to allow me to stay at the airport hotel."
Pros: "Nothing the worst airline in the world!!!"