Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Pernambuco
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Scores according to KAYAK customer reviews
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "All es excellent."
Cons: "Excelente flight"
Pros: "On time"
Cons: "Smelly WC and crew"
Pros: "Clean airplane on time"
Cons: "Crew attitude"
Pros: "Crew member bumped into me (sitting on aisle) several times."
Pros: "you were on time"
Cons: "more space between seats"
Cons: "Everything very poor"
Pros: "Great cabin service from Ruben"
Cons: "Pretty basic food offering"
Pros: "I got food, and entertainment"
Cons: "Less check up, they literally checked my passport 5 times and delayed the flight for 20 minutes which made me be late for my class"
Pros: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Cons: "The seat on the flight are too small the average person does not fit comfortable."
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Cons: "Very happy, excellent!!"
Cons: "So late all the time"
Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Pros: "Loved staff and food!!"
Pros: "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Cons: "The food is not great."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "Food was good"
Cons: "Customer service not good...staff not accommodating"
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Pros: "Flight was faster than the schedule posted."
Cons: "I asked the lady at the counter if she could leave my ticket back open, since I was not sure about the date.... she openly suggested that buying a new ticket would be cheaper because there are many fees that will end up being more than the original ticket. I have asked before to leave my tickets open and then I know I have to pay 100usd plus diff in the rate.... I dont know why she didnt help."
Pros: "diret fly from mexico to portland"
Cons: "long trip no entertainment"
Pros: "on time, nice crew, assisted with finding my connecting flight very quickly so I didn't miss it"
Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Pros: "service,, nice people,, on time the best attention to everyone !!!!"
Cons: "not enough information on the website!!!"
Pros: "Todo muy bien"
Cons: "Back sit bit reclining. Food was a croissant with one piece of thin meat! Headphone plug was broken"
Pros: "Attentive service"
Cons: "Food was scarce and not great flavor in Clase Premier, ni comparison with other airlines and even with other Aeromexico flights. Also, the entertainment screens were general, small and with a lot of glitches"
Pros: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."
Pros: "The cabin attendants were very professional, bilingual and smiled."
Cons: "Plane waited on another family to connect to this flight, in turn causing our flight to arrivw in Mexico City an hour later. Baggage was slow staff in airport were aware of us trying to connect. They radiod that we were on our way to gate yet still closed gate doors before we arrived at the gate"
Pros: "Surprise first class!"
Pros: "Friendly staff. Snacks."
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Cons: "I bought a Business fly, they change the aircraft, no motive in advance. And they del did not offer nothing. Moreover, they try to hide it and denide, to see if you do not react."
Pros: "Entertainment, food, service, it was awesome!!"
Cons: "The heater on the plane were to high"
Pros: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"
Cons: "Flight cancelled. Didn’t let me board even with boarding pass. Want to chat me multiple fees and charge almost double of a new ticket. I went online and buy a ne ticket. Bad customer service."
Cons: "Death in the family and no one would help me get back home"
Pros: "I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew."
Cons: "no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work."
Pros: "Super friendly staff, on time, easy check in, and no complaints!!"
Cons: "No complaints!"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Pros: "I liked the fact that the crew was helpful with the limited amount of Spanish I speak."
Cons: "nothing was bad"
Pros: "Timing. Crew members attention, services, and ability to speak english spanish."
Cons: "Sandwich food not healthy. No personal entertainment system."
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."
Cons: "Everything flight cancelled promised hotel voucher then they did not"
Cons: "Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed."
Pros: "The funny crew"
Cons: "Softer landing"
Pros: "Read above"
Pros: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Cons: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Pros: "Service, entertainment, drinks, everything! Very good!"
Pros: "All fine except entertainment"
Cons: "Entertainment didn’t work."
Pros: "We landed safely"
Cons: "United continues to blame “ATC” for ridiculous operational delays that other airlines flying the same routes don’t seem to have"
Pros: "Delta customer service rerouted me to an American Airlines flight that got me in only 4 hours late."
Cons: "If I'd kept my original flight I'd have been over twelve hours late."
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "Smooth ride, snack box, friendly staff"
Cons: "United Business class to Tokyo was comparable to traveling on Premium Economy on other Star Alliance airlines. Disappointing."
Pros: "The crew was very professional."
Cons: "The WiFi was very intermittent and made the entertainment hard to watch."
Cons: "Crew wasn’t that helpful."
Pros: "The staff was amazing made you feel really confident!"
Cons: "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
Pros: "It was the ride of a lifetime the crew did something Unfathomable the flight wasn't delayed 75 minutes they actually left before their designated time which I Thought was just astonishing flight attendants were The pinnicale of what an employee of united Should be. Thanks for getting back right before 6"
Pros: "Notices of changes before anyone else got them like gate changes."
Cons: "Running through Ohare to catch my connection"
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Cons: "Didn't take the plane!"
Pros: "Food was excellent, flight attendants were awsome"
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "I MISSED IT BECAUSE UNITED DELAYED MY FLIGHT"
Cons: "UNITED DELAYED MY FLIGHT TO SAN FRANCISCO SO I HAVE NO IDEA."
Pros: "Sat in the back row and they did not get to us to offer soft drinks Every time the attendant made an announcement there was a loud beeping sound that was annoying"
Cons: "No beverage service to those in the back row and all you get is I am sorry. Never flying united again"
Cons: "Why does the airport have so many flights coming in at the same time that you can't deplane as soon as you touch the ground? Feels like someone doesn't know what they are doing! Very frustrating! I was late to my event due to this!"
Cons: "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
Cons: "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
Pros: "The flight was pretty normal."
Cons: "The flight attendants were not very friendly and it was difficult to get the media player to work to use the entertainment options."
Pros: "Got there early!"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Cons: "Good trip good service"
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Pros: "The flight attendants were friendly and attentive to my needs. I like good service and friendliness so for this experience I give 5 stars"
Cons: "I was uncomfortable in my seat but that's expected on an airplane"
Cons: "Any comodity you have to pay for on top of already paying for a ticket. No food, no pillows, no blankets, no tv. Rude people at check in. Disappointed with united service."
Pros: "friendly flight crew. good informations nice plain"
Cons: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Pros: "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
Cons: "Delayed 5 time and change plane 3 times"
Pros: "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
Cons: "Over a 3 hr delay in leaving Flont"
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "Very clean and friendly"
Pros: "The boarding on time..."
Cons: "My bag was delivered next day and broke...?"
Pros: "Getting there."
Cons: "Seated me in back. Made me board last. Had to walk all the way back up to the front of the plane to put my bag in the rack. 180 people with only 2 restrooms in the back. Much of the time there were people standing in line right over me waiting. Lots of bumping and grinding with my fellow passengers."
Pros: "Very little to like"
Cons: "First : I bought Lufthansa tickets but was flown w United. Rude staff terrible food and unbearable seating no tv monitors per seat. I travel to Europe 4 time a year... This was without question the worse"
Pros: "We got to New York thank god"
Cons: "Delay over 1hour and half"
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
Cons: "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
Pros: "Lots of turbulence"
Pros: "The O'Hare bathrooms, which I shaved in? Everything else about the flights and the airports were awful, like of course"
Pros: "Everything ‼️"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Airlines flying from Michigan to Pernambuco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Pernambuco
Masks required on board, masks provided on flights from Michigan to Pernambuco
Social distancing seating
Middle seats unavailable to book on flights from Michigan to Pernambuco
Testing for antibodies, testing for symptoms for flights from Michigan to Pernambuco
Waiving of change fees. Search flexible flights from Michigan to Pernambuco