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we originally had premium economy seats when we booked, but because we were forced to re-book because the first leg of our journey was delayed for several hours, we had to fly economy. Less room, less comfortable.

The first leg of our booked flight was severely delayed, and by the time I could get to an agent to see about re-booking, it was impossible to arrive in time to board for the final leg to Reykjavik. We were flown by American Airlines to Heathrow but didn't arrive in time to take the British Airways flight. BA only flies once a day to Reykjavik, so we had to purchase an absurdly expensive flight through Icelandair out of Gatwick to arrive in time for an excursion that started at 9 a.m. the next day. Our luggage got lost in the meantime and wasn't found for several days.

As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.

Flight got cancelled and we did not get an email till the last minute. They rebooked us on British Airways for 6 hours later and did not inform us. We drove all the way to the airport for the AA desk attended to take a while to figure out our flights were cancelled and rebooked. British airway attendants did not show up till 4 hours later! Really poor customer service

24 hour delays aren’t even heard in 3rd world countries with archaic transportation systems. I’m never flying American Airlines again.

All crew except 1 were excellent. When I asked assistance with business class seat conversion to a bed (not being familiar as never used before but have numerous times with other airlines) crew member helped very reluctantly. I should have told her that business class seat conversion is totally different in each airline such as Delta, New Zealand Air and United. Sorry it was my 1st time with America Airlines. Now I know, I won't bother asking assistance in future.

Nice aircraft. Good crew. Delayed departure from Houston, but arrived on time in London. Main thing I don’t like about flying BA is having to transit through security in London Heathrow. A major pain!

Good service, food and comfort in World Traveller Plus. Entertainment was poor - no wifi on the way out and barely working on the way back. Not a great choice of entertainment on the seat back tv.

The flight was delayed which caused me to lose my international flight to Egypt. I arrived Egypt 10 hours late which ruined my entire plan any trouble for the people that were waiting for my n the airport. I lost money and time.

Awful. Delay, lost vacation time and travel time now more than 24h