Daily cleaning, installation of cabin HEPA filters on flights from Milan to Texas
|March||Best time to beat the crowds with an average 4% drop in price.|
|July||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$837||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 13h 40m
The cheapest ticket to Texas from Milan found in the last 72 hours was $1,278 one-way, and $803 round-trip. The most popular route is from Milan to Austin, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $286.
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Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
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Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 957 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 14 2021
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Scores according to KAYAK customer reviews
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Cons: "Every thing is good"
Cons: "Too much A/C, feel cold."
Cons: "Friendly and wellmennerd team."
Pros: "the crew was amazing"
Pros: "Friendly crew and easy boarding"
Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."
Pros: "Everything is perfect"
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Cons: "Food and seat comfort could be better"
Cons: "The new Q suites in business are GREAT!"
Cons: "All was well, thanks"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "Super comfy seat and entertainment, plus staff super nice"
Cons: "Too long on boarding"
Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."
Pros: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Cons: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Pros: "Food and service."
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Cons: "Everything ok"
Pros: "Movies collections, friendly staffs"
Cons: "Just bathroom in end"
Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Quality food and hospitality"
Pros: "Everything from courtesy, to very good food, and a clean flight."
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pros: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pros: "Staff courtesy"
Pros: "food and courtesy of the staff"
Cons: "Food serving took a while. And need improvements."
Pros: "I like everything about Qatar Airways"
Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pros: "Boarding and Seat comfort was good"
Cons: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Cons: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "The crew was good"
Cons: "The plane was extremely hot."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Great experience!"
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Cons: "Wifi was not working"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Old plane, long delay, sketchy WiFi."
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Pros: "Awesome prompt and courteous service."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "Every thing was excellent"
Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "They have few movies selection that was good"
Cons: "I like being in a big space faster. And clean good service I"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Standard Flight boarded fast everything went smooth"
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Could not use the bathroom"
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh."
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Cons: "Too little leg room; hit entrees poor tasting"
Pros: "Comfortable seating in business class Arriving JFK early."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "Service, hospitality, free internet movies food unlimited sandwich and cake, usb charging, clean restroom"
Cons: "Wi fi"
Cons: "Ok service , staff were not too polite and slow with requests."
Pros: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Pros: "Very spacious seats, attentive and friendly crew, delicious food selection and presentation of food, fresh food offered for snacks, outstanding lounge in Istanbul"
Cons: "Extra security check before getting on the plane during which my 11-year-old son was separated from me since they had different lines for males and for females."
Pros: "Entertainment was excellent- choice of movies, music and ground cameras,"
Cons: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Pros: "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
Pros: "Busy flight with many kids and the entire crew was friendly and professional with service."
Pros: "friendly people. good food. top notch service"
Cons: "Food was old"
Cons: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
Pros: "Good food and service"
Cons: "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
Pros: "They run a quality airline, inexpensive and a lot of direct flights to a lot of locations."
Cons: "This flight was a terrible experience and the longest day of my life!! That having been said, Turkish airlines had little control over most of it. I could tell the staff was just as tired of the long day as I was, but they held it together and performed adequately. I thought we were all going to die on the landing! I don't know what happened, but I was waiting any moment for the 777 to just roll and go up in flames! It took 1 hour and a half to get our checked bags. Don't know if there is a way to speed that up, but it was the icing on the cake after having spent 16 hours on the plane."
Pros: "The only things that going for Turkish Airline is the cabin crew (lord knows they try), food and in-flight entertainment."
Cons: "The flight was delayed for nearly 2 hrs, that in itself is not an issues, traffic delays do happen. However, the fact that captain choose not to run air conditioning to save fuel and main cabin, even after numerous requests, was 95 degrees for 2 hrs combined with the fact that airline did not submitted travel information to US Border Protection that also added another 1.5 hrs to clear customs is totally unacceptable... Although THY has the most direct route to/from Moldova from Houston, in the future, I'll most likely will spend more money and more time just to avoid it..."
Pros: "The courtesy you gave all the passengers"
Cons: "The 14-hour trip that made it hard for comfort it wasn't your fault just a distance that I had to go"
Pros: "Good selection of entertainment, comfortable seats."
Pros: "Usually a great trip."
Cons: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Pros: "Service, Food, Crew, short announcements, boarding, entertainment"
Cons: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
Pros: "Seatback entertaininment options were amazing. Food wasn't always designed for the American palette, but most of it was pretty good, and they put a good effort into it, unlike US carriers. Flight attendants were great. Boarding was organized and smooth."
Cons: "It's just hard to make a 14 hour flight in economy comfortable. Another inch or two of space would have helped, but I understand the tradeoffs involved in that. Baggage collection at IAH took about 30 minutes, but that may have been the airport's fault and not the airline's."
Pros: "seats, entertainment"
Cons: "food. only one non-veg option"
Cons: "No miles. No notification either. Seems very arbitrary"
Cons: "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
Pros: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Pros: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Cons: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Pros: "Excellent customer service"
Cons: "Excellent flight"
Pros: "The plane has a lot of restrooms"
Cons: "he crew was not available at all Time"
Cons: "Wheel chair flyers should get first assistant"
Pros: "Meals, friendliness and warmth of staff, restrooms were routinely maintained, movies."
Cons: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Pros: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Cons: "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
Pros: "Entertainment on board was the best part. Food is decent."
Cons: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Pros: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Cons: "Late boarding Late arrival"
Pros: "The security measures"
Cons: "The attendant open the door on me while I was using the restroom, I didn't care for that, he can see that the restroom is in use ."
Cons: "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."
Cons: "Very good fantastic business class seats awesome legroom And again great service"
Pros: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Cons: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Pros: "Food was good. Staff very friendly."
Pros: "Excellent service."
Cons: "Istanbul airport takes some getting used to."
Pros: "I like the comfort of the interior, the entertainment."
Cons: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Pros: "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
Cons: "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
Pros: "emergency row had plenty of leg room."
Cons: "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."
Pros: "The price, wonderful service, plenty of good food. Great entertainment selection"
Cons: "I wish there was a little more leg room, specially for such a long flight."
Pros: "Being on the flight was great. The plane was very nice, the food was great and the service was wonderful."
Cons: "If you want to change your flight they DO NOT work with you. You have to appear in person at the airport when this may be a huge inconvenience for you. Also, they do not speak very good English, so, it takes forever to get your message across. If you have any issues at all this could create a nightmare. They canceled our return flight and when I finally got a hold of someone they kept blaming it on me saying that I canceled the flight. You just can't understand them it's super frustrating."
Pros: "Great customer satisfaction reach on time"
Cons: "Great customer satisfaction reach on time"
Pros: "Crew was nice, cordial and helpful Food was good, I wasn't asked for an optional meal in the second serving. Also there shouldn't be an 8 hour gap in between meals for pasengers in a 13 hour flight Entertainment was amazing! so many options to watch so many things."
Cons: "Flight was at 80% and I wasn't allowed to change seats. The seats were bigger, but still not enough room space for someone that's 1.85 mts.(13 hour flight was tiring) Boarding was a nightmare, it took HOURS, starting by the very unorganized control which asked more questions than the American control."
Pros: "ditto from above"
Cons: "On all the flights the food was slow but on the way back it was much worse... I selected vegetarian but on the way back there wasn't a vegetarian meal for me so they said they would put something together... when they came around with drinks I asked for water and they were 'out' then they forgot I still didn't have anything to eat or drink so after an hour I went to ask if I could have something. 20 minutes later she finally came with food and I, again, asked for water and she pointed to the tiny cup on the tray (which contains like 3oz)."
Pros: "Super comfortable"
Cons: "Every think was very better"
Pros: "Leg room"
Pros: "Everything was great. The crew was outstanding!"
Pros: "service much better Dennis was excellent and attentive!"
Pros: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Pros: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Cons: "So bad"
Pros: "Business class"
Cons: "Nothing not to like"
Pros: "Movie selection. Flight attendants very polite and friendly and helpful. Roomy upstairs with room to stretch and stand."
Cons: "Poor wine selection (one red one white) Flight attendants overserved alcohol to passenger in my area to point of slurring and not walking off plane. Food..bread hard and poor."
Cons: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Cons: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Pros: "smooth and on time"
Cons: "no charging ports on plane"
Pros: "Food service everything"
Cons: "Everything was just perfect"
Pros: "Crew nice. Plenty of food"
Cons: "Boarding was very chaotic. Very long lines and not managed well"
Cons: "Can’t tell you anything- missed connection"
Pros: "crew hospitality. timely take off"
Cons: "Prolonged stop over in Frankfurt"
Pros: "Telling you you're stupid"
Cons: "getting too many emails about a flight that I've never took"
Cons: "Same reason as above."
Pros: "The crew was friendly and the flight was comfortable. And the food was very good."
Cons: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Cons: "Never made it and they knew several people were still in customs"
Pros: "The food was delicious."
Cons: "I missed my Lufthansa flight due to being parked away from the Frankfurt airport which caused us to be late, which caused me to be late to my already closely booked connecting flight. That was extremely inconvenient. Lufthansa was amazing at getting me a same day rebooking, but the UA plane I was booked on was a little older. I was already a bit sick with a head cold and the heating element was very dry heat.. it made everyone pretty miserable on the flight. I was a bit disappointed to have to be rescheduled off of Lufthansa."
Pros: "Crew, condition of planes, food all excellent"
Cons: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pros: "Same as a above"
Pros: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."
Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Pros: "nice personality"
Pros: "La tripulación muy amable y la comida muy buena ."
Pros: "Great A380 aircraft"
Pros: "Great service and comfortable bed for sleeping in business class"
Pros: "Most all was good."
Cons: "The kids screaming!"
Cons: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Cons: "It was not Lufthansa but United Irlines. I wish it was Lufthansa."
Pros: "It was all together a pleasant trip."
Pros: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Cons: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."
Cons: "I will never gonna buy a ticket here again because didn't even take me i lost all my money"
Pros: "Professional crew, easy travel."
Cons: "Close seating."
Cons: "This was actually operated by United and as usual united service food and quality was way below the norm. Very disappointing."
Cons: "The controls on movie screen did not respond to touch very well."
Pros: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Pros: "The food was very good, as well as the crew"
Cons: "The assistant to the handicap people is very poor l missed my flight from Frankfurt to Cairo because of the poor assistance it took them for ever to transfer me to my connection although I letting them know the timing of my flight"
Pros: "the ease of booking the trip"
Cons: "The fact that my mother suffered a major medical episode which lead to her being hospitalized for six days in Germany has left me very bitter regarding our flight. I have flown Lufthansa before in the past and AWAYS had a wonderful experience. However, I have NOTHING good to say regarding Lufthansa/KAYAK/Vaymara regarding your missed flight/re-booking policy, nor working with anyone who speaks anything other than broken English at best. If it had been possible my mother and I would have completed the flight from Frankfurt to Houston on 5/15/16; however, my mother's medical condition precluded that from happening. I submitted hospital admission paperwork which I was told that the airline was requesting that I needed to get the forms in English. REALLY???? We were in Germany; the hospital admission and discharge paperwork are in German. Lufthansa is a German - based airline. Nobody speaks or can read German? The hospital did not offer an option of English paperwork and I could pay for translating the paperwork for a price and it would take a couple of weeks.. I had to re-book through another carrier after receiving clearance and a certificate that my mother was medically cleared to fly. The price was ridiculously high but I had no other option since your representative told me it would take 4-6 weeks to reach a decision. Thank you so VERY much for inquiring in to my satisfaction on flight from Frankfurt to Houston Intercontinental on Lufthansa. As you can tell....it was quite the experience."
Pros: "Frequent food and beverage service, plus 2 hot towel offerings."
Cons: "My headphones stopped working 1 hour into the flight, so I just watched movies with subtitles. No air vents, so it was really warm. I'm only 5'2" and felt really cramped in the seats."
Pros: "Crew were very helpful and kind . Really makes a difference"
Cons: "No new release movies , tv shows were also not good choices."
Pros: "Crew were attentive and the plane is always a great one to fly"
Cons: "Boarding was a joke as it's really bad add there is no real order and business class queue doesn't seem to have business people boarding but everyone"
Pros: "Everything was good."
Pros: "Plenty of room. Amazing Service. Very helpful, kind flight attendants. I was in economy but felt like I was flying in Business Class the entire flight."
Pros: "crew polite."
Cons: "Freezing cold !for 9 out of 11 hrs. On the outbound flt HOU-AMS snacks were complimentary...On return flt AMS- HOU they charged us. Not sure what the difference would be coming or going ?"
Cons: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Cons: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Cons: "To arrive on time."
Pros: "Good amount of leg space"
Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pros: "Crew was positively and smiling."
Cons: "Flight was 44 min late. Could have been on time"
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Cons: "small seats,no LCD for each one,food nor so good."
Pros: "Fligth attemdance atention"
Cons: "Delay in the departure (40 min)"
Cons: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Pros: "Very good drink service (one cold and one hot drink)"
Pros: "new plane, half empty, good and friendly service"
Cons: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Cons: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Pros: "Short flight"
Cons: "I have to pay for food or drink"
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Pros: "The food was good"
Cons: "Everything was fine"
Pros: "Helpful service, decent food."
Cons: "The flight was delayed but due to efforts of the pilot we were on time!"
Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."
Pros: "Staff was nice."
Cons: "flight was late."
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pros: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Cons: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Cons: "seats too cramped"
Cons: "Comparing with LOTPolish everything wasmore than better"
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pros: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Pros: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Cons: "I loved it all!!"
Cons: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Cons: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Cons: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Cons: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Pros: "On time, comfortable flight"
Pros: "I like the personalized service and the understanding crew."
Cons: "For the amount of people flying into and out of Thera, the check-in system could be improved."
Pros: "No problems."
Pros: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."
Pros: "The company that not give us what lthay have to after we lost our tour at Berlin"
Pros: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Cons: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Pros: "The crew was the only good thing about this flight/airline."
Cons: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."
Pros: "seats are comfortable, boarding was fast"
Cons: "no choice of food, no entertainment"
Pros: "Standard 50 min flight."
Cons: "Tap water wld have been Preferable to mineral water"
Pros: "No problems, about what you'd expect from a cheapo flight on RyanAir, EasyJet, etc. Maybe Austrian Airlines should consider spinning off this line, like Austrian East, so customers don't expect major-airline standards on this trip. Very polite crew."
Cons: "Vienna Airport lounges are not worth the price of entrance. If you don't get free entrance, don't bother."
Pros: "The flight crew was very nice and the flight was not over crowded"
Cons: "That I could not access wifi."
Airlines flying from Milan to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Milan to Texas
Masks required on board, masks provided on flights from Milan to Texas
Social distancing seating
Middle seats unavailable to book on flights from Milan to Texas
Testing for antibodies, testing for symptoms for flights from Milan to Texas
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