Daily cleaning, installation of cabin HEPA filters
British Airways, American Airlines and EL AL have all waived their change and cancellation fees on flights from Europe to Texas. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "The flight crew was so friendly and the food was really good."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "KLM staff is great"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Crew was awesome"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Cons: "Flight departed 35 minutes late"
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "Delays and no proper customer service."
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Pros: "Very friendly and helpful crew."
Pros: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Cons: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
Pros: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Cons: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."
Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
Cons: "Not losing my luggage"
Cons: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Pros: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Cons: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Cons: "My headphones didn’t work"
Cons: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Cons: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Pros: "Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years."
Cons: "Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)"
Pros: "Service was good"
Cons: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Pros: "Decent flight from SFO to HEL, friendly staff ..."
Cons: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Pros: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Cons: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Pros: "There was plenty of room and the food was good."
Cons: "Can't think of anything I didn't like"
Pros: "Plenty of food to eat. Snacks and lunch"
Cons: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Pros: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Cons: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Pros: "The onground staff at CDG was nice. The bus ride to the planes was not."
Cons: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Cons: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
Pros: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Cons: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"
Pros: "Crewmembers were professional and nice!"
Cons: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Pros: "I thought the flight attendants were professional and friendly. We landed safely and on time."
Cons: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Pros: "I liked the price."
Cons: "It's all crammed but given the price I can't complain"
Pros: "Departed on time and arrived early. What more could you ask for?!"
Cons: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Pros: "Best price from Dallas to Barcelona, and then Madrid to Dallas."
Pros: "Crew was very nice"
Cons: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Pros: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Pros: "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
Cons: "boarding crew and flight crew"
Pros: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Cons: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Cons: "Passengers changing seats around."
Pros: "Once we got on the flight it was all good!"
Cons: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Cons: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Pros: "Great service. Comfy seats."
Pros: "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
Pros: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Cons: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Cons: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Pros: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Cons: "I will not fly again with this American airline"
Pros: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Cons: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Cons: "The movies shown were not great and there were no TV screens in the headrests. Also, you have to pay for soda. Only coffee, tea, and blueberry juice is complementary. Our bags were also lost on this flight, or never made the connection from our previous flight."
Pros: "Very friendly staff, smooth ride and information provided"
Cons: "No individual air controls for each seat"
Pros: "The crew was very friendly and helpful during the flight."
Cons: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."
Pros: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Cons: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Pros: "We loved the service and staff. The plane was clean."
Cons: "The video/movie system was old, and the chairs were old."
Pros: "Flight was on time. Staff were very friendly. The whole process was easy."
Cons: "A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed."
Cons: "Plane was delayed one hour. Food was bad even by airline standards."
Pros: "We got there."
Cons: "This is not a Finnair, or most of the other airlines listed on the flight. It is an American Airlines flight, with an older plane with crummy seats, crummy entertainment, and lousy food."
Pros: "Food surprisingly good"
Cons: "Usual uncomfortable seating"
Pros: "After a hellish arrival to London it was nice to have a good flight coming home, but the flight was on British Airways, not Finnair, which was a surprise since I booked Finnair."
Pros: "Nice plane, good food"
Pros: "It left when I needed it to"
Cons: "Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful."
Pros: "Comfortable economy seats. Excellent experienced staff."
Cons: "Food was so so. Entertainment system is old and a bit slow."
Pros: "Fast onboarding, quick flight, travel agent went above and beyond fixing my ticket"
Cons: "My ticket had to be reissued and I was the last one to board the plane."
Cons: "Being late and I missed my next flight. I talked with the customer service to book me on next flight from Dallas to London. They did that and told me that they moved my luaggage to the new booking but didn’t happen and I was going around in London looking for my luggage."
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "It was a short flight but everyone was proper and professional, as I like!"
Cons: "Nothing really"
Pros: "A nice flight, nice attendants also."
Cons: "The tray at my seat was broken. The flight attendants were nice and offered to change my seat if I wanted, but mu original seat had extra leg room and didn’t want to miss out on that. So I chose to stay where I was sitting."
Pros: "Large plane operated by Iberia"
Cons: "Uninspiring food"
Cons: "No drink service offered -- crew simply passed by uninterested, and no attempt whatsoever to make any announcements in Spanish -- this on a flight from MAD to LHR. Pitiful."
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Pros: "Not much."
Cons: "The replacement plane was very old. The entertainment screen was actually smaller than my phone, with just 4 low definition movie selections that started at preset times. My phone had 45 HD movies that started whenever I wanted them to. Toilets were dirty and in poor condition."
Pros: "Hard to find anything positive."
Cons: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."
Cons: "That after waiting 2 hours for checking in due to airline system issues, we were told that they would book us on a later flight but gave us already late boarding passes for a flight that had left"
Cons: "The flight from AMA to Dfw was cancelled . I was told in March , yet no one told us . We had to book that trip ourselves & pay for it out of pocket , even though it was supposed to be part of this flight . We called the airline trying to rebook that flight & was told they couldn't till the next day , yet we could go online & book it ourselves . Pretty poor way to run a business . If we hadn't gone online to check in the night before , we wouldn't have known about the cancellation till we showed up at the airport . Very disappointed with your service"
Pros: "Good food Seats were reasonably comfortable Boarding process went ok"
Cons: "Ticket sold as BA, but was shifted to AA (I'm assuming this was due to overbooking) Old aircraft - no power on seats, old TV displays, limited movie selection."
Cons: "Flight canceled with zero assistance to passengers"
Pros: "When the flight was delayed and I missed my connection, the crew had a new ticket for me by the time we landed."
Pros: "The seats were too cramped leg wise is why the lower rating"
Pros: "American Airline agent in Madrid was very helpful during check-in by finding us comfortable seats together."
Cons: "We could not do check-in on-line. Same as on the way from SFO to London and then Madrid. This is absolutely unacceptable. We plan neither use British Airways ourselves nor recommend it to any of our friends or family members in the foreseen future."
Pros: "Short jump to Dallas"
Cons: "Didn't even offer or apologize for no drink service. Prefer Southwest-excellent customer service. Airport check in was terrible. Was placed in 3 different lines before the computer checked us through. Worst I have EVER experienced."
Pros: "Arrived at my destination"
Cons: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."
Pros: "direct route to madrid"
Cons: "low quality entertaining system low quality meals"
Pros: "The Entertainment options. OUTSTANDING"
Pros: "The staff are good, and that is probably the only good part. This trip is operated by American Arilines"
Cons: "The airplain is too old. It is time to upgrade. Each seat should has its own TV. There should be a charger too on this long flight."
Pros: "Travelling buisnes means a lot to me."
Pros: "Because the flight was about half full between Madrid and Dallas (a rather long flight!) and because my sweetheart and I were seated in the middle 5 seats alone, we were able to put the arm rests up and get some real sleep to acclimate to West Coast time (our final destination). I can never sleep very well sitting up. Also, the food and entertainment were pretty good. We were given two main meals and a few snacks in between, including chocolate ice cream, which I've never received on a plane before. All that in addition to the decent selection of recent movies available made for a relatively pleasant red eye flight."
Cons: "The entertainment system on the back of the seat was clearly outdated and the screens were not very reliable. While watching a movie, if the captain made an announcement, it was made in the headsets, too, as usual, but uncomfortably loud."
Pros: "Location in the aircraft"
Cons: "Our reserved seats were not available"
Pros: "Ease of location of airport"
Pros: "nice flight, on time. No food expected."
Pros: "Crew was nice"
Cons: "Ir was an American Airlines plane, had really small and olf screens that didn't work."
Pros: "The food was solid, legroom was spacious even in economy. Chairs lean back pretty far. The staff was courteous and came by several times with water and juice before the end of the flight (and we had scones with clotted cream... win)."
Pros: "I tried to check in online but was prompted to check in at the airport. At the airport kiosk I checked in and got a terrible seat two rows from the back. Food was mediocre and entrainment fair. The flight crew were ok not exceptional. Aircraft was nice and clean. Other than poor seating the flight was smooth. I've had better flights overseas."
Cons: "See above I should asked for another seat there were plenty of vacancies."
Pros: "On Time"
Pros: "Great crew, new aircraft, food was very good and the chicken curry with rice was excellent. Nice landing (gently and controlled) right on time!"
Pros: "We were like sardines caned for 8 hours. Horrible American Airlines airplane. Lesson learned for next time."
Pros: "Nice Staff"
Cons: "asking one of the flight crew to give me a snack for my child was initially reused with the excuse that she didn't have any. Came back after few moments with an angry approach and the snacks showed up all the sudden when asking another flight attendant"
Pros: "Comfortable, well organized, nice personnel, good food and wine."
Cons: "Many new films didn't play on the entertainment system."
Pros: "Appreciated the vegetarian meals that I requested."
Cons: "From Madrid to Philadelphia the seat belt sign was on. I cannot believe that there was bad weather all the way across the Atlantic! People, including me, finally decided that the light was never going to be turned off and disregarded it, which I would think is much more dangerous! Poor support on making sure that passengers had to pick up their bags in Philadelphia and go through customs. There should have been someone as passengers reached the end of the concourse from the plan to remind them to get their baggage. I knew but there were at least five around me in line for customs that did not know and I informed them. Wine was awful."
Pros: "Departed on time"
Pros: "The flight attendants were generous and helpful. I like that there was lots of water served, and lots of extra snacks and more water at the back of the plane for those who needed it."
Cons: "The light controlled by the switch at my chair illuminated the seat of my neighbor, due to a mis-alignment that the stewardess was unable to correct. The light switch of my neighbor also illuminated her seat, which meant that she had two lights to read by, even though she wanted to sleep, and I had no lights to read by, even though I had a lot of important work I was hoping to get done on the flight. The stewardess suggested that I switch from the aisle to the center seat (occupied by my neighbor's husband), but I did not want to switch seats like that because the seating was 5-across in the center and I didn't want to have to climb over two people unrelated to me every time I needed to use the bathroom. There was a sparse selection of movies, but it included a few I hadn't already seen, which helped the time pass - much better than my flight from ORD to CDG where the plane didn't even have personal entertainment systems and the common system only played TV shows."
Cons: "The flight was delayed due to equipment malfunction almost missed my connection in Dallas onward to Frankfurt"
Pros: "Not so many passengers so we're all spread out and enjoyed the space and privacy. Got free upgrade to Premier Plus."
Cons: "There flight was a bit on the long end (9.5 hours). There was at least one baby crying pretty much most of the flight."
Pros: "We arrived safe. The crew was courteous."
Cons: "There was an entire row empty which could have been used to spread out. What a waste!"
Pros: "Crew was very nice"
Cons: "Leaving on time"
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Pros: "Helpful and friendly flight attendants"
Cons: "If our flight took off on time. If United would’ve been more organized when it was time to board. My flight took off over an hour behind schedule with no explanation as to why. It landed late as well. I almost missed my connecting flight,i I hadn’t of ran I would’ve been stuck!"
Pros: "the pilot is a pro"
Cons: "a restroom was shut down by the crew making everybody share one restroom"
Pros: "I received excellent treatment and will definitely use Kayak again"
Pros: "All and all is was a satisfactory experience"
Cons: "Actually we flew on United Airlines, so it was a bit of a disappointment as we were expecting luftansa."
Pros: "The movies, the crew, the flight itself."
Cons: "The food was horrible. Also, all of my ticket information said Brussels Airlines but there's no such thing. It made it very confusing because on my departure I was looking for Brussels, but it was actually United I needed to look for."
Pros: "Crew was attentive....lot's of water rounds.... temperature and information while inflight...good"
Cons: "Food was really bad....though didn't expect much"
Pros: "Clean, comfortable flight and good service (for coach!!)."
Cons: "Would be nice to have some of snack mid flight. It's a long long way!"
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Good flight and good crew."
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "easy flight"
Pros: "Everything went by smoothly, no problems"
Cons: "No captions in the movies"
Cons: "Our plane was United, so I don't think this reflects on Lufthansa, but rather United. The plane entertainment was extremely outdated and there was not enough room in the overhead containers for everyone's carry-ons. This problem made boarding a very long and aggrevating process."
Pros: "The crew were rude, The food was inedible, the planes were delayed with no communication. To top it off my bags came 2 days after my arrival, they were clueless as to where it was, when I'd get it and didn't seem to care. When I finally got my suitcase It was so vandalised it cut my hand... Legs had ever been snapped off. I've been flying frequently for 10 years and this was the worst experience I've ever had."
Pros: "No delays. Crew was mostly friendly."
Cons: "The food was not great and never is, and the tv screens did not work very well. The people and children around me made for a very long, noisy, uncomfortable flight, but that was not the airline or crew's fault. Also wish wifi was free."
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "Staff friendly, quick boarding, organized no delays"
Cons: "Food I know it's not a restaurant but the quality was below expectations when compared to a few other airlines."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "Everything was good except for couple of things the food n snacks Ucan offer or improve it The toilets were one I used)was out of paoer towels n rolls! Plus it was v filthy too!"
Pros: "A really small and swift on her feet lady was waiting for us upon arrival, and had the best attitude meanwhile she rushed us through airport security, costumes, check in desk and boarding desk. I realize the Brussels Airlines delay is not toyr responsibility, yet you assumed the consecuences and managed it smoothly and coformtably for us."
Cons: "Even though the staff did an impeccable job rushing us through LHR to catch the flight, the situation was not comfortable at all. During the flight, the staff made sure that economy felt the economy - no smiles, no please or thank you - deffinitely not paying first class with that kind of staff aboard. On top of that, my luggage arrived 12hrs later on another flight and I was not even offered a chocolate bar... I can see why the tickets were the cheapest ones, I just didn't expect it to get as far as not delivering the luggage with the passenger."
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Cons: "Ride bumpy. Nothing crew did all mother natures fault Food and sandwich choices awful very little legroom No entertainment"
Pros: "On time clean and friendly staff"
Pros: "Very friendly service"
Pros: "Flight crew was good"
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "The seat cushions were in terrible condition!!!"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Pros: "Nice smooth flight"
Pros: "The crew was super nice."
Cons: "I had to check my carry on because there wasn't room inside the plane."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"
Pros: "I've only used United a handful of times between London and New York. They've been okay. The worst flight was on an older plane that felt like it'd been built in 1975, and the entertainment was rubbish. The staff however are always pleasant and accommodating. Their service was just as good on my heavily delayed return flight, and managed to handle the tired, short fused customers with aplomb. Hats off to them."
Cons: "My return flight from EWR to LHR was delayed by 4.5hours. Initially it was a 20minute delay; then we boarded the plane, only to sit still for an hour due to technical difficulties. Then we were delayed by another 30 minutes. Then we were asked to leave the plane as a replacement jet was required. It was meant to take 15 minutes, when it actually took at least 1.5 hours. It was a 6.10pm flight, and we boarded the new plane at 9.30pm. We eventually jetted off at 10.30pm. I'de received 10 text messages stating each each rescheduled/delayed departure time. Sadly, it's the worst flight I've ever had. I ended up 3.5 hours late for work, missed an important business meeting. Shame."
Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."
Cons: "Were charged for 3 bags of luggage even though we booked with a United Visa Card"
Airlines flying from Europe to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights