Daily cleaning, installation of cabin HEPA filters on flights from Mississippi to San Antonio
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Scores according to KAYAK customer reviews
Pros: "Boarding was quick. Crew was friendly and professional."
Cons: "No faults. Perfect flight."
Pros: "Nothing in particular"
Cons: "Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska."
Cons: "The wifi did not actually connect to the internet, most of the time."
Pros: "Makeup was on point!"
Pros: "Phenomenal free entertainment options including free Wi-Fi"
Pros: "Crew was friendly. I loved that I could charge my phone as well as text while in the air (for free)"
Cons: "Delayed by 3 hours with nothing more than a sorry"
Pros: "It was an hour shorter than normal"
Pros: "Very roomy seating with ample leg room. Snack service was good."
Pros: "Great flight, lots of room."
Pros: "Direct flights are awesome"
Cons: "Boarding process was slow"
Pros: "quick flight"
Cons: "would have loved a soda not juice and it seems like the turbulance is always bad"
Pros: "Quick boarding process, comfortable economy seats with leg room and smooth flight from nyc to sfo."
Cons: "Miss beverage service and free headsets. Not much else to complain about."
Pros: "I broke my foot and was able to arrange a wheelchair. Their staff was great."
Cons: "both our flight to nashville and back to sfo were both hours late."
Pros: "Nice seats with good legroom"
Cons: "The delay due to mechanical failure and not being compensated"
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Pros: "In the early morning of my flight I received a text to inform me of a delay in the flight fro 12 pm to 2:25 pm same day with a phone number, so I called and there was a recorded message to confirm the delay. I got an hour early because it is a local flight to be told that I missed my flight. I did show them the text message, so they didn't know how I got it, the flight was delayed to 1:55 pm. They wanted to charge me $50 to reschedule me to the next flight at 7:58 pm, but after I insist that it is not my mistake, they waived it. I had to weight 6 hours in the air port. I was by the right departe gate, I looked at the screen couple of times to confirm that it is on time, everything was all right, until boarding time, everything changed and there were no departur... didn't hear any announcement, so I went to the customer service, to find that the gate has change!!! Lucky I was able to catch my flight... I will never fly Alaska again or reserve through Kayak..."
Cons: "Read the above..."
Pros: "1st class flight stewardist was warm and friendly."
Cons: "Broken seat but the plane was a Virgin plane. Everyone tried to board at once, the order was not clear."
Pros: "seat number"
Cons: "the flight was delayed they told us there was no room for our carryon baggage and we had to check it and then found out there was TONS of room to store our luggage the plane was old with broken armrests and super dirty stained floors."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "I’m 6’4”, much better legroom than most."
Pros: "The whole flight was comfortable and the staff was amazing."
Cons: "I was seated besides a couple who had a toddler with no own seat so they had the child on their lap the whole time makes the reduced seat space even smaller. In a space that is normaly though for 3 people we had to fit 4 and the kid was constantly moving. All in all, that bothered me very much, that kid should have had an own seat for everyone's comfort and above all safety as he was in no moment under the protection of a seatbealt."
Pros: "I had an unforeseen challenge as I prepped to move my life from AK to WI. Where upon this arose, I called, and after extensive efforts, she managed to resolve my departure problems. Without going into too much detail, I will attempt to fly with Alaska Airlines whenever I can."
Cons: "Flight was delayed, missed the connecting flight. Horrible communication to all staff between cities. When we got to the layover city, there was no staff on site to tell or update us on any available flight. It was past midnight, so I guess all staff went home."
Pros: "Oops, I provided this info in the wrong place. Please fix for me."
Pros: "Free basic wifi for texts and emails. Great service and cordial attendants"
Pros: "Good flight crew, fairly smooth flight."
Pros: "Good leg room"
Cons: "No blanket, pillow, entertainment, or real food for a cross-country red eye. was my first time flying and was disappointed."
Pros: "Leg room, boarding"
Cons: "Crew kept talking and advertising their credit card services and all of its benefits. I just wanted to sleep but they kept yapping away nonstop through the overhead system. First and last time flying with this airline."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Pros: "Love the direct flight from San Antonio to Seattle. Good flying times as well."
Pros: "It is ridiculous to be paying a full fare a BD then be charged for luggage! Worst policy going"
Pros: "Our connecting flight was late in Seattle. Maybe free peanuts for the inconvenience? Little stuff like that goes so far... but overall your planes are bigger than most, so the seat size is appreciated. We are all 6 ft and taller. Too expensive to upgrade all 4 seats, but wasn't too awful!"
Pros: "Loved the legroom! On a more serious note, there was a medical crises in First Class, and a badly behaved young woman under the influence. Both situations were handled quietly and professionally."
Pros: "Easy boarding"
Cons: "The Wi-Fi was not working on our flight. Money back?"
Pros: "Movie selection."
Cons: "Could have used more snacks."
Cons: "no chargers"
Pros: "I really loved the different options for food. All were reasonably priced and the amount of food was satisfying. I also really loved the entertainment options - there was a diverse collection to choose from and having the tv option was great because I didn't want to watch a movie I could watch a 20 min show."
Cons: "The way the flight staff served the food, the carts and the knowedlge of the items that were served. It just seemed jumbled and could've been executed more efficiently."
Pros: "The weather in Reno. I didn't however make it to Seattle."
Cons: "I did not like the fact that I arrived at the airport at 11:15 AM for a noon flight and by the time I got to the front of the line was told that 11:20 AM was the cut off time for that flight. I do not like the fact that the ticket agent Was quite rude and uncaring and unhelpful. The Epitome of poor customer service for a terrible policy. she almost seemed to gloat over the fact that she could not or would not help me join my family for a dinner in Seattle."
Pros: "Cabin crew service and friendliness On time arrival Nice pilot"
Cons: "Took too long to take off"
Pros: "Flight went well, no delays. Got patted down, no big deal."
Pros: "The crew was GREAT! What else can I say?"
Cons: "That people could bring over 4 bags to the counter so they would not have to pay the $25 charge for baggage. (I have no idea how many they carried on.) Why do you allow them to create extra work and hassle for your attendants at the counter while I have to pay $25 x 2 (coming and going) because I didn't try and scam the system. Maybe TSA should set a limit on the number of packages/bags/etc. that people can carry through security. Just a thought."
Pros: "Its a short flight"
Cons: "Its a short flight."
Cons: "This flight ended up being delayed because of an overhead bin door that wouldn't latch. I understand the rules, but it took 1.5 hours for the mechanic to arrive and assess the situation. Consequently, I missed my flight to Reno from Portland. The airline paid for my hotel (thanks!) and I arrive home with my luggage the next day. Mostly this was an inconvenience, and all turned out well. Just annoying when the problem seemed so minor. The time frame was too long for most passengers to make connections."
Pros: "As always, your staff were courteous, and professional. I appreciate how some flight attendants add personal flair to the safety briefings. Some would say it's unprofessional, but I think it is very valuable, because the more entertaining the attendants are, the more people pay attention to the safety briefing. I loved it. It also builds a trust relationship where passengers are more likely to follow instructions if there was an emergency."
Cons: "I don't like paying $25 to check my luggage, and then see people checking their bags at the gate for free. I don't care for pretzels, so I wish there was another option for a complimentary snack. Not a huge deal, though."
Pros: "Polite, friendly staff."
Cons: "Very turbulant. But that is to be expected."
Pros: "Pilot seemed quite competent. On time as well. Crew found and returned a lost wallet before we got out of airport!! Ama zing!!!"
Cons: "Cramped and crowded ride. Entertainment not easy to get on my own iPad. Stewardess said , " if I can figure it out, you can" and walked off."
Pros: "The air gods and goddesses who looked after us"
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Comfortable seats Friendly staff Soft landing"
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Pros: "The guy working the terminal was very helpful."
Cons: "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Crew ok ... not engaging"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "The crew was okay. Could be better"
Cons: "Variety of snacks and drinks"
Pros: "The crew was great and also the snacks."
Pros: "I liked the entertainment"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "Boarding time, and timely departure"
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Cons: "Late boarding and take off with no explanation."
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "The crew was organized and made us all laugh, and had a great personality."
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average."
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Cons: "4+ total hour delay"
Cons: "2 hr delay"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Staff was friendly"
Cons: "Plane was tiny"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Many thanks to Delta for changing our flight at an even exchange to get us out of Florida before the storm. I will fly delta again."
Cons: "Old plane to and from San Antonio. New planes make for a more comfortable ride"
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Pros: "The crew was very attentive and apologetic."
Cons: "Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed."
Pros: "2 seats by windows, rather than 3, and the roominess plus ease of using the media tv screen and options. the beverage options and food options were plentiful as well as good quality."
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "Very nice!!"
Pros: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Cons: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Cons: "offer coffee at least"
Pros: "Nothing at all."
Cons: "Not run late, have entertainment on board and provide better snacks."
Cons: "Be on time"
Cons: "Could have been better without mechanical issues, delay."
Cons: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Pros: "Attendant was quick to provide seatbelt extender."
Cons: "Seatbelts were short. I'm a big guy, but I needed a seatbelt extender. This wasn't an issue on other flights."
Cons: "Free real food"
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Pros: "The planes took off on time, and arrived early. Couldn’t ask for more!"
Cons: "Seats were uncomfortable and legroom was bad."
Pros: "Great entertainment and crew."
Cons: "The seats are too close together. Sure, I could’ve paid extra to have more legroom, but the flight was already expensive enough. Please spread the seats back out a bit and charge us all the same price."
Cons: "Slightly wider seats"
Pros: "Friendly, comfortable and ON-TIME!"
Pros: "On time."
Pros: "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
Cons: "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
Cons: "There was a mom with 3 very rowdy boys in the row in front of me. They disrupted the entire length of the flight! I wish a Flight Attendant had said something to them as the mom clearly didn't care to discipline her kids. Worst flight ever!"
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "Awesome crew. Very pleasant people."
Cons: "2 hours late. Thanks ohare."
Pros: "I had to sprint from customs in terminal D to skyrail then skyrail terminal A to gate 33, to make my flight. Could not see gate 33 but heard your staff shout out, "San Antonio"? Very grateful they saw me running or else I would have missed my flight."
Cons: "Being put in seat 30E when there was plenty of other seats available."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Cons: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Cons: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
Pros: "It was short"
Cons: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Attendants were so nice as kind"
Pros: "Really like how smooth and easy was to aboard my plane."
Pros: "Once we got underway everything was excellent and fast."
Cons: "Flight was delayed due to the original plane being hit by a bird."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Cons: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Pros: "I got home."
Cons: "Waited 1 hour on the plane with no explanation."
Pros: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Cons: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Cons: "Time was on point. And the flight was smooth. No complaints"
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Pros: "Staff and customer service were great"
Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Pros: "Llego a tiempo"
Pros: "Got to San Antonio finally"
Cons: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
Cons: "Food choices ran out of stock soon."
Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
Pros: "Arriving ahead of schedule"
Cons: "Wireless not working well and not able to watch movies"
Cons: "Too cold. Was freezing all the way over."
Pros: "I liked the seat. Comfy."
Cons: "I didn’t like the sorry choice of food — prepackaged snacks. The cabin crew was adequate but unenthusiastic."
Pros: "The flight was on time!"
Cons: "no complaints"
Pros: "No complaints at all. Great flying experience"
Pros: "I was stuck at the airport and needed to get home to see my daughter. She was expecting me to get her from school. I was able to make it there in time due to the fact that I was able to purchase a ticket one hour before my flight left for a price that was much lower than any other airline."
Pros: "Very couteous and helpful at gate"
Cons: "Delayed two hours which caused many travel problems"
Pros: "The United employee at baggage claim was quick to assist. She gave me a new bag to transfer all my belongings and a flight voucher for my damaged bathing suit."
Cons: "Hated united. Poor customer service"
Pros: "in flight entertainment"
Cons: "everthing else"
Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."
Pros: "The flight"
Cons: "The time"
Cons: "Our original flight was cancelled and on the rebook, which added a stop, my family of 4 which includes a 4mo and 5 yr old were all given separate middle seats. When we brought this up we were told only the gate agent could adjust. Although at the time there were seats together they were "economy plus." Not surprisingly the gate agent was very rude when we approached her with the issue, insinuated it was our fault, that we were extra trouble for traveling with 2 small children, and that we may have to be bumped. We were finally accommodated at the last second but it was unneeded stress. Also several flight attendants gave us a hard time for bringing aboard our infant car seat despite the fact it is FAA approved and we bought a seat for it and it is the current recommendation of the FAA to do so."
Cons: "I carry expensive equipment in my backpack and it's an accepted carry on but doesn't fit in the overhead bin of smaller planes. Can't afford to check it and have damage."
Pros: "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "I liked the size of plane didn't feel cramped."
Pros: "Great flight. Everything was on time and went smoothly"
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Pros: "Leg room"
Cons: "A ok"
Pros: "It was on time"
Cons: "it was ok"
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Cons: "Last row no incline!"
Pros: "Professional staff"
Cons: "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
Cons: "How can united cancel my return reservation after they delayed my arrival flight forcing me to jump in a car and drive the 3 hrs I could have driven earlier that day! i choose to fly to make life easier but due to the service I would rather use a different airline or just drive to ensure I'll be at my destination on time."
Pros: "Amazing service."
Cons: "Bag pricing for overweight."
Pros: "The newness of the plane."
Cons: "My flight was delayed from 4:50 to 7:45 without any type of notifications text message or emails going out to any of the customers notifying them. I got to the airport and had to wait additional 3 hours that is horrible!"
Pros: "Boarding was quick"
Cons: "Arrived late....broken seat"
Cons: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."
Pros: "Had no issues"
Cons: "Comparable to a bus ride on a perilous dirt road in a third world country."
Cons: "The seats were uncomfortable."
Cons: "Plane took off before got there had to spend all nite in air port no food or hotel voucher"
Pros: "Comfort and great staff; smooth landing as well"
Pros: "Cleanliness,excellent customer service, flights on time!"
Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."
Pros: "Service was good"
Pros: "The costumer service at Denver international airport was great."
Cons: "The aircraft is uncomfortable for nearly all but the most petite of patrons."
Pros: "Flights were on time."
Cons: "Too many gate changes."
Airlines flying from Mississippi to San Antonio have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mississippi to San Antonio
Masks required on board, masks provided on flights from Mississippi to San Antonio
Social distancing seating
Middle seats unavailable to book on flights from Mississippi to San Antonio
Testing for antibodies, testing for symptoms for flights from Mississippi to San Antonio
Waiving of change fees. Search flexible flights from Mississippi to San Antonio