MSO - JAC
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Top 4 airlines serving Missoula Johnson-Bell Field to Jackson Hole
Scores according to KAYAK customer reviews
Pros: "Flight crew were fun."
Cons: "Let us know we were going to be arriving late for our connections. They should ask flyers if they are on time for their connections so they could disembark the plane first."
Pros: "Everything went super smoothly"
Cons: "Wouldn’t change a thing"
Cons: "The flight to San Diego was late. The flight back to SFO was also late. Never flying Alaska Airlines again"
Cons: "If the complimentary snack was something other than a sweet item. Both flights had a Biscotti type cookie. A salty crunch item like ChexMix or Pretzels would have been great. I lost my wallet so I was unable to purchase"
Cons: "Lost my bags"
Pros: "Friendly crew. Plenty to watch on screen. Flight on time. Baggage at carousel very fast. Air temperature in cabin good. Often I freeze on other airlines."
Cons: "Should be choice of free snacks. Not just 2 cookies. No music to listen to. Besides handicapped and babies, boarding should be back of the plane to the front. So much more efficient!! Bathroom needs an air freshener."
Pros: "I love that you can charge your phone in-flight! It was a red eye, so I wasn’t trying to watch movies or anything, but battery life is always a concern when you want to use your phone. There’s no free WiFi but you can text, which is cool."
Cons: "Generally, we all know coach is just uncomfortable. This was made worse by the fact that the flight attendants NEVER STOPPED WORKING THE AISLES. On a red eye, things usually get quiet after an initial drink service. And they even said it was going to, but that was a lie. I was in an aisle seat and got knocked by drink carts rolling past on at least 3 occasions, and they would talk without even trying to stay quiet. ALL NIGHT LONG. I definitely didn’t sleep, which is usually pretty easy for me. I fly a lot of red eyes and have gotten used to getting to sleep on the plane, but this was by far the worst experience I’ve ever had."
Pros: "Very late sound didn’t work"
Cons: "I came to airport 36 min ahead of flight departure but I could not check in because they closed self-serive machine and there was no person at the dest to assist! I called Alaska customer service and they could not offer any help but ask me to pay 360 dollars more to take another flight. This is the worst experience I have ever, Alaska airline really should improve their service. In the future I will try my best to avoid Alaska airline. Rude people who don't really understand customers."
Pros: "Nothing, this evening"
Cons: "The insane wait, the grumpy crew members (not all) who seemed to feel more sorry for themselves or openly amused at passengers’ misfortune than sympathetic or accommodating. Sigh"
Pros: "I loved that they boarded Active Duty military early."
Cons: "They asked if we wanted to buy a snack before they offered a free snack."
Pros: "Friendly crew and we appreciate the in-flight entertainment"
Cons: "Super crowded flight, but not much we can do about that."
Pros: "Good.price for a direct flight. Plane landed on time"
Cons: "Seats were so tight. Deli box has gone down in quality."
Pros: "My seat was great . The flight was smooth and on time both ways . The staff was friendly."
Pros: "You need an N/A block for this survey. There was no food from Missoula to Seattle because it’s a short flight."
Cons: "Both of my flights were delayed more than 3 hrs, causing me to arrive home after midnight. On my departing flight my air vent didn't work and on my return flight my light didn't work. very dissatisfied with my flights."
Pros: "Alaska Airline is great to travel with because of the kind a courteous crew."
Pros: "Six days later and the bag has not been found. The process for reimbursement had been intentionally designed to waste my time."
Cons: "Bag recovery bureaucracy."
Pros: "Super efficient and quick, it was an awesome flight!"
Pros: "Staff and crew were very friendly and accommodating"
Cons: "Flight was delayed"
Pros: "Great new connection at Love Field. Please keep it!"
Pros: "Short & sweet"
Pros: "We boarded early, landed early, I got the whole row to myself what more could a girl ask for?! The flight crew was very kind and helpful, I was very comfortable and felt safe."
Cons: "Watching my beautiful state of Montana burn from the air."
Pros: "Flight was on time. Crew was friendly."
Pros: "Always reliable. The updates on my emails and phones are fantastic. Alaska always exceeds my expectations. Proud that they are from my hometown. Seattle."
Pros: "Got a free carryon."
Pros: "Literally nothing."
Cons: "Flight was delayed to the point I had to stay in Montana an extra night. One of the worst expiriences flying I've ever had. I may never book with Alaska again"
Pros: "quick, on time, friendly"
Pros: "Fast travel, coffee was nice, flight attendant was funny"
Cons: "Flight was delayed more than two hours out of Missoula. Reason wasn't made clear by the crew. Updates from Alaska were good, but the extensive delay was a disappointment."
Pros: "Everything perfect, congratulations to all personal and companie."
Cons: "Not, everything is perfect"
Cons: "Flight was delayed."
Pros: "The pilot was very polite"
Cons: "Gate staff we're rude seemed bothered when asked for assistance or info"
Pros: "People were friendly doing their jobs."
Pros: "Our flight was delayed from Mexico, so we raced to another terminal from the international terminal at LAX. He gate had actually been closed but they got permission to open it again just for us."
Pros: "After a long day of traveling they certainly knew how to make me feel at home. I was even offered some free wine which was a shocker to me"
Pros: "Loading was fast."
Cons: "Seats seemed a little cramped, but it was a smaller plane."
Cons: "Airplane was absolutely freezing the entire flight."
Cons: "There was not food service nor any entertainment on the flight this the one star setting. You really need an n/a rating in your scale. The lack there of makes your survey inaccurate."
Pros: "Crew was amazing and very sweet. Awkward asking if we needed anything. Loves it! Best airline"
Cons: "Entertainment app difficult to set up. Oversized bags late. Waited 1 hour."
Pros: "Friendly and helpful."
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Cons: "2 hour delay, 2 gate moves, jet bridge broken upon arrival."
Pros: "I got almost a full Alaskan Amber to myself because no one else had any"
Cons: "We were delayed an hour and 40 minutes due to weather in Seattle which was not the airlines fault but I was sick and crabby"
Cons: "Flight was delayed a couple of hours- first couple, weren't able to tell us when it was leave so we couldn't make other transportation decisions. Arrived after rental car counter closed, spent night in airport, received form letter in response to email (that did not request additional reimbursement)"
Cons: "flight was delayed by ~30 min delay although handled well ... the boarding terminal screen was not reflecting the new departure time as staff was busy boarding another flight... i guess. Overall experience was fine just a small bit which could have been handled better."
Pros: "Crew was friendly."
Cons: "Had a window seat, and the "wall" by the window was ice cold. I was wearing a windbreaker and was shivering the entire time. My feet were in thick wool socks and leather boots, and even so they were freezing! This did not happen on my previous flight with Alaska, so I hope this is an isolated experience just for this particular plane."
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Super respctful"
Pros: "Great crew."
Pros: "Great crew."
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Cons: "Food, at least for first class."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Cons: "delay due to lack of deicing equipment"
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Cons: "3 hours late!!!"
Pros: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Pros: "Nice short flight, crew was nice."
Cons: "Delta is top notch!"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "The flight had over six hours in combined delays!!!"
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "Loved the plane, people and timeliness"
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Cons: "You messed up my life with your poor service."
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Pros: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Cons: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Pros: "Free tv"
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Pros: "The crew was very apologetic and nice about the delays."
Cons: "The plane was 20 minutes late getting to the gate. Then we sat on the runway for over 30 minutes, while we waited in line for 30 other planes to take off. After a long day and a flight from Venice Italy, it was a bit disappointing to have this sort of delay."
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "Flight attendants were cordial. Absolutely friendly. Caring."
Cons: "Announcements were difficult to hear. ?static"
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Cons: "Boarding is so disorganized. Really Group 9 is just a way to make the passengers wish they had chosen a different airline."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Pros: "Not much"
Cons: "Not being delayed 3 hours"
Cons: "The experience was excellent."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Cons: "Bigger snack"
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Pros: "Was fast and efficient!"
Cons: "Honestly can't think of much. The price was right. I was able to get a window seat to and from on both connecting flights. Crew was pleasant. Take off times and landing times were on point."
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed"
Cons: "So many ways"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Pros: "direct flight"
Cons: "OLLLLLLLLD AIRPLANES"
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Great crew and entertainment. Fairly comfortable seats."
Cons: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Pros: "Flight was on time, crew were great."
Pros: "Overall, the flight wasn’t pretty good. Not terrible, not excellent."
Cons: "The seats are incredibly uncomfortable. Even paying for extra legroom did not make up for the lack of comfort."
Pros: "seats are very uncomfortable I know they can make a plane with a wide enough aisle so that you don't get hit in the arm every time the cart or anyone goes past you. why can I ride a twin otter and not need a seat belt extender and need one on American? On the return on the Airbus, the seats were a little more comfortable, but still need seatbelt extender."
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Cons: "No wifi, no inflight entertainment, like flying in 1984"
Pros: "Nothing to like. Truly mediocre. Sat for 25 minutes on tarmac. American Airlines cannot seem to manage traffic for their own gate arrivals."
Cons: "The flight crew is consistently unfriendly. I fly monthly and I don't know if American Airlines employees hate their jobs but they certainly make no effort to be overly pleasant to passengers."
Cons: "No food available. Only drinks. In a flight late in the night."
Pros: "Crew updates during a technical issue investigation."
Cons: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Cons: "The lady next to me was too large to fit in her seat. She clearly needed a second seat, but instead the stewardess just brought her a buckle extender. I was in an exit row and was smashed to the wall almost the entire trip. I was dissapointed that AA didn't require her to purchase a second seat on what was already an overbooked flight."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "Find America airlines very expensive and then you check on the back charge the sea charge ."
Cons: "Don't know why they would load the plane then to have you wait for 10 minutes 15 minutes why they deal with that mechanical issue."
Cons: "Multicity trip was cancelled because I was not able to take the first plane."
Cons: "It was not explained to us why my wife was pulled out of the line for questioning. They did not introduce themselves or anything."
Pros: "Everything ran smoothly despite turbulence and bad weather, thanks to the crew."
Cons: "Seating is even more cramped than I'm used to, and everything outside of a drink and a biscuit is extra money."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Cons: "There was no Entertainment. No Screens. Nothing. Except one small tv on the alley. I can so no entertainment for so ever"
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"
Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
Pros: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "The flight attendants on this flight were very nice and helpful."
Cons: "Extremely unorganized. Sat on the plane for about 2 hours before we could even take off. There method for lightening the plane was extremely poor. The entire plane ending up missing connecting flights. No food left to purchase...no drinks served to the back of the plane til about 3 1/2-4 hours into the flight."
Pros: "Movies were available to watch."
Pros: "Treated like a person not a ticket"
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Pros: "Great flight in United Express. All around excellent journey, service, plane."
Cons: "outlets for each seat, more space, timely manner,"
Pros: "Enjoyed the meal. Crew was pleasant."
Cons: "Deplane no fault to anyone just a bummer to get a late start."
Pros: "My inflight movie kept restarting because the WiFi connection was bad"
Cons: "two hours late. No info. No recompense. It was a very long day."
Pros: "Crew was friendly, food was delicious and flight was nice and smooth!"
Pros: "Nothing at all."
Cons: "Could have had a polite crew, ran on time, or had internet that lasted more than 10 minutes after I paid for it. I'll never fly united again."
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Pros: "This will make a good story about how bad flying had gotten and United is really a much worse airline than I remember. I think their CEO is incompetent and I can only hope that they drag me off the plane to get some sort of compensation."
Cons: "Not arriving at my destination"
Pros: "Seats were roomier and more padding."
Cons: "Couldn’t find the electronics plug. THe flight attendant locked one of 2 restrooms allowed to be accessed by the ~180-200 coach passengers so the bathroom line was extremely long."
Pros: "The flight from MSO to DEN on United always involves small planes. Almost always the crew and attendant() are efficient and friendly. Tonight though our attendant made us all feel like we were in 1st class. She called everyone by their names when serving (Mr. O'Connor could I get you a beverage?), checked on us multiple times and was so friendly that she stood way out!"
Cons: "Squealing brake pads need some attention"
Pros: "Flight attendants were exceptional. Loading was quick and easy. The flight left the gate on time and arrived on time."
Cons: "I am old enough that I still feel insulted getting a tiny bag of pretzels on a flight."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "Helpful staff"
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Crew were nice and friendly"
Cons: "Skimpy snacks and drinks"
Cons: "When I was boarding the flight from Denver to Jackson the ticket agent was extremely hostile and rude. I was carrying a back pack and a small purse strapped across my shoulder which was maybe 4"x6". He shouted at me after I had handed in my ticket and started down the gangway that my purse needed to be in my backpack. I have never heard of such a thing in all my years of travel. I complied and started to put my purse into my backpack when he shouted at me "Ms. Derbyshire get back here now! You cannot be past the counter!" Your employee was rude, hostile and made me very upset as well as the other passengers waiting to board. Later other passengers who witnessed the event told me how upset they were. Sadly this is not the first time I have had issues with United. Clearly this type of behavior is in your culture. There is no need to shout at anyone."
Pros: "The crew could not have been more friendly and accommodating."
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Cons: "They were not on schedule and I missed my connection. They said it was not their problem and can't compensate me. On top of all that they were rude!"
Cons: "Was stuck in a middle seat on a full flight"
Cons: "I miss my appointment at 1:30"
Pros: "Everyone was very respectful"
Cons: "Sight delay and having to pay for internet"
Pros: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Cons: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Pros: "The flight was good and the crew was great the flight attendants were very professional and down to earth the gate agent helped me with my seat due to I did not have a assigned one confusing. Overall it was good"
Cons: "Did not like the way the entertainment had to be watched."
Pros: "Superb crew With lights dimmed steward found me and brought me a drink Just a mention about how I would like one during routine service I felt got special service but they probably do that for everyone Very nice Felt crew went out of their way to make sure all nerds taken care of!"
Cons: "Baggage claim in different terminal than where we landed No signage"
Pros: "Flight attendants very friendly and helpful!"
Cons: "Very rough landing! Thought we were running out of runway. Very abrupt!"
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Pros: "Due to technical difficulties, the entire flight received DIRECTV service at no charge."
Cons: "The boarding gate changed without notice and we had to scramble to a new gate. Turbulence over the Rockies added time to the flight."
Cons: "Original flight was rebooked, and I almost missed seeing my dying grandmother. Got no apology for this huge inconvenience and stress."
Cons: "7 hours delay, 2 hours in the airplane, because there were no pilots to fly the plane. Never again will I fly with this company. :("
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Pros: "Put the luggage on the wrong flight. We ended up waiting at the airport at our final destination for four hours (1:30am) while our bags arrived on a different flight. VERY frustrating."
Cons: "Multiple delays labeled "operational delays" ended up "canceled due to weather" even though there was no weather anywhere sin the country at the time. Our plan was at the gate from the night before but they just didn't have crew to operate the planes."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "The staff was really friendly and nice, they helped me have an extra seat for my infant (in arms)."
Cons: "The boarding process at Berlin Tegel was very difficult. I was not able to bring the stroller to the gate, so it was very hard for me to manage carrying an 18 month old baby and all of our carry on bags through the airport and to the plane. The plane had to be boarded via a stairway on the tarmac. It would have been helpful if United staff could have offered a hand there."
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Pros: "Everything went better than expected, no line, easy flights , short layovers. Everything just went smooth."
Pros: "Economy+ seats were very nice. The stroopwaffel snack beats Delta hands down. Check-in was smooth and we had no hiccups."
Cons: "The boarding lines were not clearly delineated. It seemed like there were gate check offers, but audio systems at the gate were not very coherent. Paying for Direct-TV is so-so."
Cons: "See above."
Cons: "Late departure and subsequent late arrival."
Pros: "The timing."
Cons: "The landing was a little rough."
Pros: "The layovers that I had in Denver were the perfect amount of time. Boarding and baggage was a breeze."
Cons: "It's flying so there isn't much room in the seats but that is to be expected."
Pros: "staff very professional"
Cons: "small seats"
Cons: "While happy to have pilots concerned about my safety, it was frustrating to suffer thru 2 different mechanical delays. The first one was a missing rivet - which turned out to be so bad they had to put Us in a different plane. Then, that plane developed some mechanical/software issues as we were taxing. My 3-hour flight turned into a +5.5 HR endeavor. When you are on 2 broken planes in a row with the same airline you start to to wonder about how well they are maintaining their equipment. I feel like I deserve more than a "sorry" for the use of my extra time, but no credit or flight certificate was forthcoming."