I liked the fact that I got home. JetBlue left 1000s of people stranded and had zero customer service. That airline has gone down the tubes and I’ll never fly them again.
JetBlue was awful hands down. From the gate experience to keeping us informed about our delay. To the reason for our delay just overall terrible.
Pros: "My flight was full of funny kids so I enjoy my flight a lot and the flight attendant was great too"
Cons: "Snacks we need more snacks"
Pros: "People at the gate were very friendly and helpful."
Cons: "Had to check carry on and go to baggage carousel delaying my getting out of the airport"
Cons: "El servicio de tv falla con frecuencia"
Cons: "I arrived to JFK 4 hours late."
Cons: "Late late late. About 5 hours late for no real reason"
Pros: "seat arm was broken and unable to list for east of exiting the chair"
Pros: "The crew was professional. The seats were comfortable & spacious (for $40 extra per seat"
Cons: "We left two hours late. When we arrived we sat on the tarmac waiting for a gate for 20 minutes...and STILL counting..."
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Cons: "Seats did not recline."
Cons: "My direct flight ended up a one drip in Albuquerque, instead of arriving in JFK at 6 am I arrived 7.30 am and it took another 20 minutes to get out of the plain. I told them I am 73 years old and two knee surgeries I needed an isle seat instead they gave me the seat at the end of the plain and a middle seat too. It was the worst flight I had with jet Blue."
Pros: "I really like that the pilot came out and entrpduced him self. Early do pilots ever do that . he seemed to really enjoy his job and was very appreciative of his flight attendants. The flight was extremely smooth!!! I couldn’t be happier"
Cons: "Had no problems"
Pros: "I liked the quick check in and everyone was polite and efficient"
Cons: "I don't have any negative comments"
Pros: "They had everything to make the flight enjoyable, including the “little things” - WiFi, individual screens, lots of movie and tv options, and quality unlimited snacks."
Cons: "Everyone was extremely pleasant except for the gate agent. I had a quick question about traveling with a baby and he was short and seemed impatient and annoyed with me."
Pros: "Seat space for each passenger"
Pros: "lots of leg room. I'm 6'2" and that is rare."
Cons: "Flight got delayed multiple times yet the airline still asked we showed up for the original departure time. No real apologies were offered to everyone flying for delay. Then asked if 15 people would volunteer to check in their bags when it was already evident that nobody could check in their bags and wait at carousel due to the flights delay."
Pros: "Everything,the crew etc"
Cons: "No complaints"
Cons: "Terrible terrible ! Over 2 hour delay, they said it was cause of lightning, no lightning seen, and bad weather at jfk, my husband said no bad weather there , it must of been something else , I had to cancel an appointment, which is going to make my weak harder Terrible, terrible! Don’t think I’ll do this again"
Cons: "Inadequate space for carry on. Flight delayed 3 times"
Pros: "Great service, excellent snacks, the plane was new and new TVs, very comfy."
Cons: "Loved everything, thank you!"
Cons: "Departure time changed 14 times with no explanation or apology"
Pros: "Service Cleanliness Friendliness Ergonomic plane"
Cons: "Poor reception for entertainment"
Pros: "Our flight attendant Jeramy was FABULOUS!!"
Cons: "How could the flight attendants decide not to fly when thry arrived at the airport? Why couldn’t a new crew Be ready to fly home with the pilots ? Yes there was a 4 hour weather delay but the extra Tim was from midnight to 2:15 am and was the difference to us between a bad and horrible night . Ruined our vacation"
Pros: "Everything: entertainment, fast check in, complementary snacks, services."
Cons: "Staff, legroom bterra chips"
Pros: "If you have amazon prime, free wifi, any of amazon streaming service!"
Cons: "Food options, but, who has good food on an airplane?"
Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."
Pros: "Service and friendly staff"
Pros: "The comfortable seating and in flight TV is just excellent."
Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."
Pros: "Service was good"
Cons: "My flight was delayed 3 hours on our way to Cancun and on our way back it was an hour late also that was my only issue"
Pros: "I was able to sleep through part of it."
Cons: "Overcrowded flight with no Wi-Fi, or power at seats. Entertainment system not working properly. Late to depart. Late to arrive. Lead flight attendant more of a clown than a pro. At least they had fresh snacks, but that didn't help much."
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "Everything except the entertainment was great. However,entertainment on this flight kept going in and out."
Cons: "TV was flacky!"
Pros: "On time, good seats, personable crew,"
Pros: "We arrived with view delay"
Cons: "There are nothing I don't like."
Pros: "Got home safely!"
Cons: "Spent 80$ to have more comfortable seat. It was bigger that was all. Very Coldbup front. Armrests in 1f don't go down if they did u could have stretched out as two seats next to me empty."
Pros: "Very professional and courteous crew and staff that worked to board everyone efficiently and assist in any way they could."
Pros: "Not much turbulence smooth landing and the cabin team were very professional Loved the flight"
Cons: "Everything eas great"
Cons: "Horrible!! Significant delays. Missed my connector due to delay then was delayed again when leaving Florida. Horrible experience and will probably never fly Jet Blue again."
Pros: "One crew member who was patient enough to take care of me"
Cons: "Little entertainment and 5 hours delayed, plus the Colombian officers were so dump to select me for a revision of my hand luggages just before I'm birding my flight...the had 5 hours to do that and they do it minutes before I board, wrong timing, that's stupid!!"
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
They booked me on two different trips, then the agents deleted both trips, and then my flight got canceled and they didn’t tell me
Amazing seat was assigned to me, great food, attention and entertainment Nice airplane!
First time I traveld with virgin Atlantic and service is good flight is also very good.
Lounge in Heathrow is great. Staff aim to please and very courteous. The upper class seat is very narrow with no storage area. Strange seating position, no options to recline the seat while sitting up. Who thought that this was a good idea? IFE minimal. On borard Lavs shared with premium economy class.
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Cons: "My tv screen could not show the movies"
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Pros: "crew / cabin staff always seem very friendly and genuine and a willingness to help"
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Cons: "Seats were tight."
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Cons: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Pros: "I like flying Virgin whether Australia or Atlantic!"
Cons: "Just a little bit more leg room."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Pros: "Australian airports are wonderful."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "Flight staff exceptionally friendly and helpful"
Cons: "More leg room always appreciated"
Pros: "Entertainment had a good selection"
Cons: "Seat very narrow. I'm a 5'5" 135 lb female."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Cons: "A bit better options with movies and music in the entertainment department."
Cons: "Very uncomfortable seats, food was bad"
Pros: "Great service, comfortable and punctual"
Cons: "It was late leaving."
Pros: "Friendly service. Safe, on time flight."
Cons: "Chicken lunch was just so-so."
In Salt Lake City the directions from the gate to the outside bus area to take passengers to the outside gate was unclear. There was no one in view from the entry of the ramp to the end of it. I tripped over the metal bumper and fell on my knees, causing cuts and bruises. Although my luggage falling made a loud noise, there was no response from anyone. I had placed a request for a wheelchair beforehand, also with no response from Delta.
More upbeat team at board warm boarding crew but not as upbeat as they need to be in my opinion
Pros: "the crew took very good care of us"
Pros: "The crew was nice."
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "The Grand junction staff is always great."
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Cons: "price could be cheaper"
Cons: "Ac not working at last 30 minutes of flight."
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Cons: "They cancelled the flight 30 mins before the flight"
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "The courtesy of the staff and the seats in the "delta comfort" section."
Cons: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Movies- pro staff"
Cons: "The entertainment system was extremely difficult to deal with. The screen did not seem receptive to the human finger and often the menu lines were small and very close together, leading to the incorrect item being selected. Finally I gave up and was just trying to put on "my flight", but it just made me take survey after survey, instead of allowing me access to "my flight" information."
Pros: "Friendliness of omboard crew"
Cons: "Flight was more than 2 hours late"
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "The fact that the flight was direct. Entertainment options. Availability of USB and power outlets once you upgraded to priority seating."
Cons: "Flight was delayed as a result of volunteers getting off the plane due to overbooking. Their luggage had to be found and unloaded. Abusive and rude ground and security staff. On board staff was curt and was just going through the motions. Priority Seating seats were flimsy and extremely uncomfortable for a 10hr flight, even using the front seat pocket felt like you being kicked in the back. Seats reclined only 3 inches. Quality of food was pathetic. Serving trays were so small that is was impractical to eat out of them as food served barely fit in them. Toilets and sinks were clogged and dirty 1.5hrs into the flight. In short, it felt like you were traveling on a cheap bus."
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "Only the crew was nice!"
Cons: "The plane I was in was making lots of noise. Old plane."
Security checks were doubled on return trip compared with outgoing trip do not know why.
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Pros: "Crew brilliant but seat very tight"
Cons: "Boarding procedure slow and hectic"
Cons: "Security in Frankfurt - long lines"
Cons: "Will never use Lufthansa again"
Pros: "Everything except delay"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "Very fast and cheap flight."
Cons: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pros: "Friendly crew, great food, comfy seats"
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Delay and food was bad"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pros: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Cons: "Could not choose seats online,"
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Cons: "Absolutely perfect."
Pros: "Great service. Friendly and accommodating."
Cons: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Usual good service for economy class on this airline"
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Cons: "Was a short flight , so really I don't have any negative impression"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "They held the gate for us as we got there about 14 minutes before departure."
Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pros: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Cons: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pros: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Cons: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pros: "The crew and in flight experience were excellent."
Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pros: "On time and smooth"
Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Cons: "Flight had no movies/in-flight service. Departed an hour late."
Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."
Pros: "Food was actually fairly good. We almost missed the connection coming from Denver, but gate crew worked to get about 8 passengers from the DEN flight on the London flight."
Cons: "Of course, the seats were uncomfortable, and it was very difficult to get much sleep."
Pros: "Good service."
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Cons: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pros: "They have Economy class seats on the business class. Uncomfortable."
Pros: "No wifi or any entertainment. Flight delays and lost baggage!"
Cons: "No wifi or any entertainment. Flight delays and lost baggage!"
Pros: "Very nice staff on board and timely departure"
Cons: "Cold during the flight"
Pros: "Service was outstanding!"
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Pros: "Very good drink service (one cold and one hot drink)"
Pros: "All flights were on schedule"
Pros: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pros: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Pros: "The flight was short and got us there"
Cons: "This was not business service. The seats were uncomfortable, virtually no leg room."
Cons: "Delayed longer than the flight time"
Pros: "Crew were amazing"
Cons: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Pros: "Staff were always courteous."
Pros: "The personal service, the meals and the accommodations - wonderful!"
Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Pros: "Arriving alive. Attentive service was a nice bonus."
Cons: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Pros: "too short to tell."
Cons: "Not applicable"
Cons: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pros: "The crew was very attentive, generous and courteous."
Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pros: "The crew were so kind!"
Pros: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pros: "The crew was very professional and kind and evetything was on time. The food is tasty."
Cons: "No entertainment at all."
Pros: "Good food, lots of movies, flight attendants friendly"
Cons: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pros: "All was great"
Cons: "except we could not do an online check-in"
Cons: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pros: "The actual flight was professionally well-handled"
Cons: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pros: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Pros: "Right on schedule!!"
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Cons: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Cons: "The delay in take-off"
Pros: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Cons: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Cons: "Our baggage did not make it to our final destination"
Pros: "Their first class looked very comfy"
Pros: "Excellent personnel. Will use Austrian Airlines again!"
Pros: "Wonderful experience"
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Cons: "Comfort/ food and service could have been better"