Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Yosemite National Park
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Scores according to KAYAK customer reviews
Cons: "Flight was delayed two hours."
Pros: "Crew was super sweet and helpful."
Cons: "We left the gates an hour late!"
Cons: "Nice job and thanks for waiting."
Pros: "Seat comfort. Seats are really roomy."
Cons: "The landing was impactful; we literally hit the ground. Landing could have been smoother. We sat between runways for 15 minutes. Not good."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Pros: "Direct, smooth flight"
Cons: "Not having to pay to assign a seat! Shouldn’t that be INCLUDED in the ticket price. I know, why don’t you charge to use the bathroom? That’s next."
Pros: "Great crew."
Cons: "The air conditioning in this style aircraft is terrible"
Cons: "Seat not very comfortable."
Pros: "The crew was wonderful, attentive, and polite"
Pros: "It was so nice to fly direct again!"
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "Easy on, easy off! Departed and arrived on time. Crew were cheery and bright! Happy Holidays to all and to all a good night!"
Cons: "Some of these survey questions need to be NA- my flight was too short for food service or entertainment."
Pros: "Friendly crew and quick easy boarding."
Cons: "Windows didn't have shades, coffee was cold initially. On the positive the attendant noticed and came back with a warm cup."
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "On time friendly"
Pros: "Clean, newer plane on time with courteous professional staff. All went very well."
Cons: "Not a thing."
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "Everyone was nice and the service was great."
Cons: "The turbo prop plane was slow and shaky on landing. From now on I’m going to try to avoid turbo prop planes. nothing against the crew or anything, they were great. I just feel better on bigger aircraft. Also no WiFi or USB ports."
Pros: "On time"
Cons: "Late at night"
Pros: "Overall I would say I was pretty impressed with Alaska, their crew and their service. I would say that the part I most enjoyed about your flight services was the gogo inflight internet. On my iPhone 6 it worked perfectly and i happily enjoyed multiple free movies on my flight. My wife did experience some troubles connecting with her LG 6. Hopefully as you go along you will continue to work to get better support for all phone types."
Cons: "I think mostly it is because the world has become so allergy sensitive that these things must be avoided at all cost, but I'd say my least favorite part about the flight was the inflight "snack" service. I don't know where these biscotts came from, but I miss the old days of peanuts and pretzels. I will commend you that the drink cart came around 2 times during our flight. I think that is great. But the drink cart was definitely missing Dr. Pepper."
Cons: "I was asked to gate check my bag, which I did. Then waited an hour on the tarmac while they “rebalanced the baggage” which turned out to mean “taking 60 bags off the plane and leaving them.” They didn’t ask for volunteers or even tell us until we got to baggage claim and our bags didn’t show. The carryon I was asked to gate check will now be held at least 24 hours. Totally deceitful and unprofessional."
Pros: "The weather was exceptionally bad with very low visibility and lots of turbulence. I don’t know where they found this magical pilot - he managed to navigate the turbulence and land on a dime beautifully. Well done Alaska Airlines. And give that pilot a raise!!!"
Pros: "What sets this airline apart from the others is its aircraft. Charging stations, inflight WIFI and the free movies is excellent. I will recommend to any one I know who flies!"
Pros: "The seating was comfortable. The flight crew was very customer focused and pleasant. I was wry impressed and would fly with this airline again and"
Pros: "Love your service so much. Thank you."
Cons: "The delay in Eugene was horrible!!!!"
Pros: "Quick flight. Relatively comfortable for a small plane. Service was quick and timely. Plane was on time"
Pros: "As above. Great service, everyone was really nice."
Pros: "Easy and fast check in and boarding"
Pros: "Seat comfortable"
Cons: "Boarding Walking outside to get into the plane The flight attendant"
Pros: "Friendly, on time"
Pros: "I liked that a beer or glass of wine was offered."
Cons: "It is a small plane for a two hour flight."
Pros: "Flight was smooth and quick. The airplane was a lot more comfortable then I imagined. Plenty of seat and leg room for a big guy."
Pros: "Crew was nice."
Cons: "Asked at check-in if my barcode was ok to use bc I did not receive an automated email for return check-in, she said "Let me see, yes that's good, but hurry up because you have 40min before your plane departs". Low and behold, security said my barcode was not valid and had to run back and forth to get a new one printed. What made it worse was the check in clerk wanted to argue her point and there was only one flight attendant available and boarding closed 12min prior to departure, I was standing and waiving through the gates window trying to get all the flight attendants attention. I could have made it but missed my flight. Horrible experience!"
Pros: "Great service, smooth flight and I'm time."
Cons: "The two tiny cookies were way too wimpy for such a long flight. There should be at least a protein offered for free to all passengers."
Cons: "No cranberry juice!"
Pros: "Empty plane!"
Cons: "Work on your website! Logging in was a huge hassle because of several reasons I don't feel like getting into now."
Pros: "Nothing. Never was able to get on the flight"
Cons: "Layover was too long between flights. Overslept at gate waiting for flight. Woke up at 6:15p and was not allowed on flight as they had closed the gate already even though plane did not take off for 10 more minutes"
Pros: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Pros: "They were kind, considerate and friendly."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "Flight crew were very informative and very kind. The"
Pros: "Great service and friendly staff"
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Pros: "On time and no issues"
Cons: "Wish bags were free"
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "Good crew, on time flight and departure."
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "All the attention bestowed upon me"
Cons: "There was huge issues with our original plane and the lady at the desk was horrible with communication to all the passengers waiting for the flight updates. The one time I finally asked her if there was any updates, after almost 1.5 hours of delay and waiting, she took a very rude and snappy tone."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "First time flying into Daytona and it was super easy."
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "The boarding was excellent. The staff was very friendly. The plane was clean."
Cons: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Upgraded to business, plane are clean and roomy"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "Good uneven full flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Cons: "No alcohol was available"
Pros: "Nice to fly again!"
Pros: "The crew was polite and friendly."
Cons: "Not canceling the flight with no reason given."
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "Better snacks"
Pros: "The seat is uncomfortable"
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "Trip was wonderful."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Pros: "The whole experience was stress free and comfortable."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "On time. No delays. Smooth landing"
Pros: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Cons: "Everyone was really good"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "Nice crew"
Pros: "Seats were mildly more comfortable than DELTA seats."
Cons: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Pros: "Same as above."
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "Safe trip. Kept informed about short delay. Thank you."
Pros: "Very easy flight, no delays."
Cons: "Very little overheard room so valet bags if possible."
Cons: "Very very delayed. Made traveling home difficult on me and my family."
Pros: "The crew was great"
Cons: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Pros: "The crew was not very outgoing at all and the seat was super uncomfortable."
Cons: "I had to run to my flight because United scheduled two flights literally back to back and was very nerve racking"
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Safe flight. Thank you!"
Pros: "I liked that this plane was not full and they work to make sure you don’t have to sit next to someone in that case. I travelled with my small 7lb Pomeranian and he easily fit down below under my seat with plenty of room. The flight is less than an hour so you can’t expect much more than that. Crew were fantastic and nice during our brief interactions."
Cons: "No WiFi, no snacks because of the bumby ride"
Pros: "Fast n easy flight"
Cons: "It's still flying"
Pros: "They let us off the plane to stretch and get food when we had to return to the gate for mechanical issue."
Cons: "The flight was over an hour late so we barely made our connection and certainly didn't get food which was our plan. They did not have room for any of our carry on as we were some of the last to board so they took it at the door of plane. . They managed to put our carry on on a flight to Beijing, not in the plane( that is mind boggling). The seats were uncomfortably tight. Our next flight on a smaller plane was roomier. No warning we needed to download the app to our device for entertainment as you had to pay for inseat tv."
Pros: "Fast easy."
Pros: "Liked the exit row."
Cons: "Hated the delay of more than 90 minutes."
Cons: "Bad experience"
Pros: "entertainment on board; priority boarding; on time arrival"
Cons: "seat too narrow; delayed boarding;"
Cons: "Never will fly united again."
Cons: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Cons: "We didn't even make our flight because our previous Delta flight was late getting in... fummy thin was that the United flight to Redding was running more than 30 min behind schedule and they said they would not put out bags on the plane. They would have had 35 minutes to do so."
Cons: "Terrible position of the seat. In between bathrooms and crying kids when I had requested the exact opposite. Food was awful. I had a vegetarian meal."
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Cons: "The rules of basic economy are far too restricted"
Pros: "No food or entertainment on this flight, too short of distance. As comfortable as a little jumper plane can be"
Cons: "Sat behind the seat a person had vomited in on the prior flight, no big deal but make sure to have the cleaning crew check under the seat..."
Cons: "Cant take a carry on AND personal bag if im not premium member."
Cons: "No reply from the airlines regarding my damaged baggage."
Pros: "Comfortable seating. Thanks for the can of soda with ice. Would like to see rear seats boarding 1st."
Cons: "Still experiencing long line waiting to get on the plane Boarding pass check in process slow."
Pros: "No delays, everything went smooth"
Pros: "The crew"
Cons: "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
Pros: "Nothing to like because the flight was canceled and flights the next day only had standby"
Cons: "Everything! We will try our best to never fly United again. They offered no compensation for our canceled flight and we incurred $400 in additional charges trying to get home a day late!"
Pros: "I got to my destination on time so it was perfect"
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Pros: "Crazy weather, scary turbulence!!!"
Cons: "Flight 5 hours late due to bad weather. Not their fault"
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Pros: "I ended up missing my connecting flight because the flight left the airport almost an hr late....once i get to my connecting flight...ive missed it...soooo i had yo wait 4hrs for the next available flight & missed my doctors visit......im sooo pissed....."
Cons: "Missing my connecting flight"
Pros: "Flight was fine."
Cons: "Didn't actually fly to Indianapolis due to missed connection, flew from LAX to SFO to ORD to IND. Two days to get home from Los Angeles."
Cons: "The seats but the service and flight was great!"
Pros: "got there safe"
Cons: "over booked, boarding was terrible, I've been in 3rd world country's that do a more professional job"
Pros: "This flight went on time and was comfortable for a short flight. The staff was friendly."
Cons: "Very small airplane with no screens to watch videos."
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Cons: "I was treated with the most disrespectful tone, hurried like cattle."
Pros: "Easy and efficient boarding. The ground crew did a great job directing passengers."
Cons: "The airplane smelled like a dirty clothes hamper."
Pros: "Nah, sorry I don't have any special for the flight!"
Cons: "The United flight so far was a terrible experience for me. the food is so salty and so little!! I am a person who love to eat so much, but the food (noodle) was very bad, I didn't finish it. The ice-cream at first I'm so excited and the taste very good! However, it been already melted so... I'm so disappointing. There is no entertainment on plane... I'm so boring"
Pros: "Basically good, except for delay."
Cons: "45 minutes to go 64 gates to catch my flight to smf is too tight. Flight was a few minutes late. Carry on was too for crj. Went as quickly as I could and arrived at time that aircraft door was scheduled to be closed. Flight delayed 45 minutes due to late equipment arrival. Never saw a sign telling me of the gate for my flight."
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "Entertainment options were varied and kept the flight interesting."
Cons: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."
Pros: "The staff was nice and friendly."
Cons: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Pros: "Made it through TSA without BS. No delays. I dont smoke anymore but mccarran has a smoke pit."
Cons: "All airlines should add legroom and fatbody room. I used to get a free carry on too, but even that you're nickel and diming. The price I payed up front should have covered both of those issues. That's the truth and everyone knows it."
Pros: "Quick boarding,"
Cons: "45 minute delay.... not great"
Cons: "Too packed in."
Pros: "Plane was clean"
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Cons: "Uncomfortable sits"
Cons: "No WiFi"
Pros: "Late...Late...Real late"
Pros: "Finally landing!"
Cons: "It felt like the rear end was going to come off the way it swayed after take off. The commode messed up causing a stench in the back of the plane, (where I was). The ride was very bumpy and the pilot intercom was hard to understand. We got delayed taking off and landing."
Cons: "Loudness And over priced EVERYTHING"
Pros: "That the staff was really friendly."
Cons: "Still waiting in St Louis"
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Cons: "late with inaccurate status on website and broken kiosks"
Pros: "I guess you still what you pay for"
Cons: "We boarded our plane at like 3:20-30 and we did not leave till after 5:15... ridiculous. delay after delay and no complimentary anything just a bunch of we are sorry's. It made me late for most of my evening in Denver so not a very happy customer"
Cons: "No wifi available to purchase"
Cons: "The hidden bag fees"
Pros: "The price!"
Cons: "Everything costs extra,"
Cons: "My baggage took FOREVER to come back"
Pros: "Landing and getting off the plane."
Cons: "Frontier is definitely cheap for a reason."
Cons: "Airplane not clean. No entertainment at all."
Cons: "The staff at the boarding gate were unprofessional. They gossiped about how they were hired on to Frontier. The girl talked about how she was fired from her last airline. I didn't hear the name of that airline."
Cons: "The people were incredibly rude"
Pros: "How fast I got to Orlando."
Cons: "No free juice."
Pros: "I don t like"
Cons: "They charge Cary on"
Pros: "Clean plane."
Cons: "Add on cost for seat and bag. Will avoid Frontier if possible."
Pros: "I like and it went good with no problems."
Cons: "The baggage Claim which I didn't know each baggage claim have each groups of what the name that you flying out which no one told me about that so its new to me ."
Pros: "Nothing will not recommend them"
Cons: "The price quoted did not include their fees for a carry on - $30 both ways! Feels unethical."
Cons: "Everything, such a rip off"
Cons: "No refreshments, not even water."
Pros: "Plane was clean"
Pros: "Price of ticket"
Cons: "Long delay. Lack of communication from airline staff to passengers on reason for delay. Horrible experience overall."
Cons: "Bag fee, carry on fee, pick seat fee, were bad.enough, but 11.00 for 2 sodas and snacks,, then asking for a tip was too much. Will pay more for any other airline."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Pros: "The staff was courteous"
Cons: "The unaccompanied minor fee"
Pros: "low fares"
Cons: "You charge extra for everything."
Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"
Cons: "The plane was very hot"
Cons: "Seat was uncomfotable, with back too low for a tall person."
Airlines flying from Missouri to Yosemite National Park have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Yosemite National Park
Masks required on board, masks provided on flights from Missouri to Yosemite National Park
Social distancing seating
Middle seats unavailable to book on flights from Missouri to Yosemite National Park
Testing for antibodies, testing for symptoms for flights from Missouri to Yosemite National Park
Waiving of change fees. Search flexible flights from Missouri to Yosemite National Park