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Top 4 airlines serving from Missouri to the United States
Scores according to KAYAK customer reviews
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "The crew member was great."
Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"
Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"
Pros: "Perfect from start to finish"
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Pros: "The flight was too short for food or drink"
Cons: "The video monitor for my seat was broken. So, low entertainment score."
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "Delay No direction help for the gate Bad seats"
Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "The new plane."
Cons: "Late departure."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."
Pros: "Denver USO facility"
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Pros: "Best was nice plane, great seats, and efficient crew."
Cons: "Worst was plane left late, then delayed on tarmac for "passenger count". This made me late for connecting flight and made me lose luggage."
Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"
Cons: "I was made to check my carry on in a rush because there wasn't enough space supposedly. I was told my bag would be transferred all the way to bogota. When I got on the plane I saw plenty of space AND when I got to Bogota my bag wasn't there. My carry on had my most important belongings for in case other luggage was lost. It's not faire that other passengers get to carry on suitcases and a personal item and I can not being my small backpack. It's very inconvenient since my rain gear, my shoes and my Phone chargers are in that bag."
Pros: "Crew was friendly and attentive. First class food offerings were good for a domestic flight."
Cons: "Entertainment system on this A330 did not work for the entire flight."
Pros: "Flight was on time! Boarding and deplaning was excellent."
Cons: "Food service was below standards for any airline! Sandwiches were stale and salad was soggy. Very disappointing."
Pros: "Originally on American. They couldn't get a door to shut so moved me to British airways. Which is much nicer anyways, so no complaints there, however, American decided they would still deliver my luggage. 24 hrs after I land, nobody knows where it is."
Pros: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the ! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the maintenance the seats were not replaced on time and when we boarded my husband and u had to stand on the side for at least 20 mins. Then had to talk to the supervisor and and the tall dark lady told me if I not happy we can get off the plane and get on the next one! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "Everything went to plan no delays, or drama."
Pros: "The schedulle was acomplish in each flight"
Cons: "The flight landed about 30 minutes early. We spent one hour on the tarmac waiting for a gate, resulting in us being late .. compromising many with tight connections."
Cons: "The boarding is a joke. They do not tell you which group is boarding and then turn you away if you are not in the correct group. I sat back and watched as the mob tried to board asking each other which group was boarding which no one knew. When I got up to board I asked and was told, "I held up two fingers". Personally I think using the intercom would work much better. I was thinking this was just a one time deal, however they handled it the same way on the return flight. This was the first time I used American, so I do not know if this is their standard policy, but this issue and a long list of others will make me think twice before I use them again."
Pros: "Good crew, left on-time and arrived early, clean aircraft and bathrooms."
Cons: "Being stuffed in like sardines. But, what can one do without paying to upgrade?"
Pros: "Attendants were ok"
Cons: "AA combined two flights (one from previous day that had been cancelled) into our flight. thus the had more people than original plane could hold, so they swapped equipment. I had a business class seat, and the new equipment business class accommodations were not acceptable considering the 4-5x difference in price over coach. Understand AA's dilemma but it is not ok to short your high fare customers."
Cons: "Crew was fantastic on United!"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Cons: "Need power outlets at seats."
Pros: "Very good service"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Cons: "We were delayed in Chicago due to weather coming home from Europe. We were not allowed to use the business class lounge even though we paid for business class tix. My family is still sitting in the airport waiting on their flight to dallas. We have been up now for over 24 hours. We should be allowed to be someplace comfortable for the price of the business class tickets. poor form on Lufthansa’s part."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Pros: "No problems to deal with"
Cons: "The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment."
Pros: "Extraordinary efforts to accommodate bags in the overhead bin."
Pros: "He was the epitome of the Friendly Skies. Chatted with whom wished to chat was quite near those that wanted to snooze on this early morning flight."
Pros: "Smooth and positive communication."
Pros: "Everything was smooth"
Pros: "I managed not to use toilet."
Cons: "An epic storm (April 27-May 4) caused my bicycle tour across MO to flood out during our trip. Rescheduling my flight back to CA cost &230..same price as RT. Gouging people leaving a massive flood! The governor of MO declared a State of Emergency yet my trip cancellation insurance didn't cover what was clearly beyond my control. I'm left with some hard feelings."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Cons: "No meal on business, no free internet, no entertainment"
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Cons: "It was super cold. Miserable."
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Cons: "Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "Delayed and got downgraded without refund of difference"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Pros: "Friendly few, clean plane, and on time"
Cons: "It was way too hot on the plane. I understand it's hard to find a happy medium with people on temperature but this flight was too warm, especially with people traveling with winter wear on."
Pros: "Good communication and helpful."
Cons: "Little more time between flights would be nice"
Cons: "Luggage compartment too small even for a rolling laptop bag"
Pros: "The crew. Short and sweet flight."
Cons: "Small seats. Bad coffee."
Pros: "Good service"
Cons: "Delay in air"
Pros: "Wifi on flight"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "New (to me) lime sparkling soda And a cookie too! Seemed to be a little more seat and leg room."
Cons: "I only wish your branded credit card did not cost$95.00 after first year."
Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"
Pros: "Extremely friendly crew"
Cons: "No entertainment, but that is expected"
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Cons: "Staff could be friendlier"
Cons: "SERIOUSLY, no WiFi purchase option??!"
Pros: "Quick boarding,"
Cons: "45 minute delay.... not great"
Cons: "Uncomfortable sits"
Cons: "The flight from St. Louis to Orlando was delayed therefore the flight from Orlando to San Juan was also delayed and I was not given a chance to go home. My only option was to receive a $20 meal voucher and wait in the airport another 24 hours. The staff was rude and there was no communication between one flight crew to the next. Worst experience ever and I'll make sure to tell all my friends and relatives never to use your airline."
Pros: "The crew was wonderful"
Cons: "In one weekend had two flights that were very delayed. Plus the return Orlando flight the cabin pressure was not regulated very well."
Cons: "No WiFi"
Pros: "Well, I got there safely."
Cons: "The seats, having to pay for seats, having to pay for a drink, 45 minutes wait for bags, etc"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Pros: "Friendly crew, and on time flights."
Cons: "Having to pay extra to sit together with my spouse, when the tickets was purchased together."
Pros: "The leg room was very good. The flight was right on time! The plane was neat and clean. The price was the best. Nice crew."
Cons: "I'd have liked a drink and a snack since the Starbucks next to the site was so slow I stood in line 1/2 hour and left without getting to the counter for coffee! Doesn't everyone take luggage - just add it to the ticket price so one can know the actual cost."
Pros: "Straight to Orlando"
Cons: "Seats just not that comfortable"
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "Very satisfied with frontier airlines. I was initially concerned because the ticket was so cheap. But all that went away when I Boarded the plane. The seats were comfortable, the staff was nice and the flight was nice"
Cons: "Baggage fees"
Pros: "The price!"
Cons: "Everything costs extra,"
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "How fast I got to Orlando."
Cons: "No free juice."
Cons: "Upon reading the instructions for baggage requirements, and following said requirements. I was surprised at the fee for the first bag. This would have been a determining factor in selecting a flight based on cost."
Cons: "The flight delays the near miss on the runway had to do an evasive manever...lost luggage no clothes for wife had to purchase new clothes .....totally I don't know"
Pros: "Cheap airfare"
Cons: "Forced to pay for my carry on which was of size but because the attnendants were unaware of their policy I was charge ls an addition $90 to bring on a carry on while the other people I traveled with were not charged a dime."
Cons: "Bought my tickets for my parents. My moms brother found out he had terminal cancer and wasn't going to last but 2 weeks or so a day before they were scheduled to depart. When my parents were scheduled to leave my dad tried asking for Frontier airlines to give my mom a voucher for another flight so she could stay a few days longer until he passed. Frontier airlines refused and then tried charging my dad a cancellation fee of $96. The whole reason I paid for my parents trip is because they had no money and then Frontier airlines tried charging double price for cancellation fee. My mom then had to buy her ticket home for $190. We have always used Southwest Airlines in the past due to their no fees for luggage and very accommodating to cancellations. Upsetting that during extremely hard times in our life we have the stress of picking to stay with you sibling until the end or not missing your flight."
Pros: "The crew was friendly and nice"
Cons: "No entertainment and need better bag policies with prices"
Cons: "The only attention from flight attendants was to solicit me for something to buy. They were reluctant to provide even a glass of water but did provide it but not courteously."
Cons: "No refreshments, not even water."
Pros: "Cost of flight that's it!"
Cons: "Had to do add ons such as , seat, bags and even a soda , may have been same cost on another airline ."
Pros: "Plane was clean"
Pros: "The boarding process was easy and organized. They were also on time."
Cons: "They charge for everything. I pre checked my bag at a cost of $70. If I had waited to do it at the airport it would have been $90."
Pros: "Price of ticket"
Cons: "Long delay. Lack of communication from airline staff to passengers on reason for delay. Horrible experience overall."
Cons: "Bag fee, carry on fee, pick seat fee, were bad.enough, but 11.00 for 2 sodas and snacks,, then asking for a tip was too much. Will pay more for any other airline."
Pros: "Plane was on time."
Cons: "Had to pay for my luggage on top of the fares. Next time I will stay with regular airlines."
Pros: "Flight departed and arrived on timr"
Cons: "Pricing structure. Misleading. Seats...horrific."
Pros: "The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable."
Cons: "The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!"
Pros: "The staff was courteous"
Cons: "The unaccompanied minor fee"
Pros: "Flight was timely"
Cons: "Luggage was filthy dirty and damaged. It was not this way at the start of the trip."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Pros: "Like that fact of none stopped"
Cons: "I didn't like the fact that everything needed a credit card"
Cons: "The seats on this aircraft have got to be the most uncomfortable seats that I have ever experienced in an Aircraft."
Cons: "You charge extra for everything."
Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"
Cons: "The gate was very rude and refused to get a supervisor. The flight was closed early.we did not get home for two day .purchased another flight from American cost 500.00. Still did not make the connection. Still at the airport attempting to return to STL. Horrible costly experience."
Pros: "Comfortable seats, great staff, easy boarding directions. Overall great flight."
Pros: "The price"
Cons: "The extra cost for everything including picking your seat"
Pros: "Was prepared for bad things to happen but flight staff was professional and things went great."
Cons: "Long line at airport for checking in. Paying for a seat and 1 carry on making ticket was rather pricey"
Pros: "Flight was on time. Crew was very professional."
Cons: "Charge for seats, stowed baggage and food/drinks negated competitive air fare cost of other carriers. Will not use Frontier again! Wheel chair attendant and wheel chair were not available in Orlando when we arrived."
Pros: "Flight was smooth and on time"
Cons: "The flight attendant could have been more attentive and pleasant"
Cons: "New streamlined seats were very uncomfortable for a 2.5 hour flight, not much cushioning."
Cons: "The flight may be inexpensive, but the add on costs to book a seat and carry on a bag were ridiculous. Also, I didn't like that there wasn't a complimentary food or drink item. The line to check my bag was also extremely long and slow and they should have had more staff working."
Cons: "The seats"
Pros: "The crew was very nice and friendly! Very professional as well."
Cons: "Snack choices were not that great. Something like cheese and crackers maybe?"
Cons: "All good, flew Southwest home, they sucked"
Pros: "The Price was great, very easy to book, no hidden cost. Easy to check in. Flight was on time. Overall good experience"
Cons: "Spirit requires you to check in 45 minutes prior to flight. This was not indicated in any of my flight itinerary info. Arrived at desk 40 minutes prior to flight and were turned away."
Cons: "Missed flight and was told I could not rebook or get a refund"
Pros: "The crew was great from the check in to boarding. Unfortunately the comfort level was bad. Could not turn off air, seats are uncomfortable"
Pros: "The low price fare."
Cons: "The seats were way too uncomfortable even to catch a nap. I was lucky to doze off for 10 mins."
Pros: "The crew was very pleasant"
Cons: "Boarding was messy. The seats were extra cramped. The crew pushed their company credit card very hard which became annoying. The airline nickles and dimes you for everything."
Cons: "It was terrible delay there and delay back we will never fly again with spirit"
Pros: "Affordable, and flights were on time"
Cons: "The service with spirit is ALWAYS horrendous. This flight was especially awful. No smiles, no one eager to help or answer your questions as a customer. I understand that this is bargain airfare but, you shouldn't treat your customers as though YOU are delivering a favor to them."
Cons: "Delay, delay and more delay"
Pros: "I upgraded seats an still very poor leg room. My money didnt go far enough!"
Cons: "I paid a fair price, but the leg room wasnt enough. I will try to avoid flying spirit from now on."
Pros: "Charged fees for every bag over the fare listed. Canceled flight out and tried to delay a biz trip till Saturday. Got us into Vegas late, again affecting business. Return flight delayed and rescheduled twice. Sprit sucks, will never use again and won't book through you for listing them ever."
Pros: "The food options"
Cons: "the employees at the gate desk"
Pros: "Cheap flight"
Cons: "Seats don't recline, plane was late getting out of the airport at both destinations."
Cons: "No complimentary drinks or snacks. Felt like I was nickeled and dimes for everything seat bags ticket etc."
Pros: "Nothing, because the flight never happened."
Cons: "Sons of bitches canceled the flights for no apparent reason. Did not offer to help rebook with a different airline had to spend three times the price of the original ticket to book to get here later"
Cons: "Spirit airlines cancelled my return flight along with nine other flights that morning. Their were hundreds of passengers left stranded and had to fend for themselves to figure out away to get home. The majority had to spend anywhere from $400-$1000 on a one way ticket back on an alternate airline. Definitely my worst experience yet. Customer service was rude and it took five hours standing in line to talk to someone at the airport. I ended up having to fly to a different city and drive to an a half hours in the other direction to get my car that was at the airport I flew out of originally. Never Fly Spirit Airlines no matter how cheap the flight is. You'll end up paying a lot more in the long run when they cancel your flight. This airline will be out of business in less than a year. I guarantee it!"
Pros: "The communication via email was great. Crew was very friendly."
Cons: "Crowded and non reclining seats really stunk. Needed to recline badly. Didn't appreciate paying for seats."
Pros: "Easy check in ! So glad I could print my boarding pass! I couldn't print it at home. Nice staff."
Cons: "The lady screaming constantly at security! Good grief! Gate 77 she was an employee. It rang out across all the gates. Felt like cattle being herded to slaughter. Everyone else was very courteous."
Pros: "Inexpensive. The mindset of getting you and a personal item from A to B personifies my own ideas about short domestic flights. The thing is, the things I don't like were clearly stated up front so it's not really a negative. The crew was polite and well dressed. For my flight, we boarded and left late yet arrived on time."
Cons: "No reclining seats. No free water. Seats were a bit cramped for leg room. Again, all of this was disclosed from the beginning so I was expecting everything to be horrible."
Pros: "No delays"
Pros: "Cheap ticket price"
Cons: "Baggage fees, so cramped. It's cheap but the whole flight will be incredibly uncomfortable. Kind of felt like being treated like cattle to be honest."
Pros: "The flight attendants were professional."
Cons: "Complicated check-in process (online and at the counter). The fees are ridiculous. Tight fit in the seats, simply no comforts afforded with this airline."
Cons: "Tight fit paid too much for baggage and the flatulent person next to me."
Pros: "The staff was super friendly and professional. Easily approachable and informative. The plane was clean and welcoming."
Pros: "Chose Spirit because of price and received what I paid for, a safe trip to Las Vegas. Nothing more nothing less. Flight was in time."
Cons: "Should not complain because price was prime consideration but the legroom was minimal (I'm barely 6ft tall), and the seats were hard."
Pros: "While you get a cheap rate on the flight, look out for the $50 check bag fee and $100 carry on fee! Yes, you read that right!"
Cons: "Bags fees are ridiculous!"
Pros: "The flight attendant was very spirited & entertaining."
Cons: "Charges for everything. Oxygen to breath is next."
Cons: "Seats could be more roomy"
Pros: "Price was cheap."
Cons: "Even after I canceled one of my flights, I kept getting updates about it, and when I called to tell them I don't need updates for a flight I already canceled months ago, they said I would have to pay to cancel it. I already had canceled it. That's why I was calling. Terrible customer service, no one spoke English, they tried to have me pay 2 cancelation fees. I'll never use spirit again.... I'll pay a little extra for a better airline in the future!"
Pros: "I liked that the flight was on time"
Cons: "The seats aren't very comfortable"
Pros: "I liked that the prices for tickets were very affordable."
Cons: "I hated that upon arriving to airport to check in with my one small carry on bag, I had to pay $100 to take the bag with me on the plane. The ticket was only $89 and they charged me $100 for the small carry on bag. how is that logical? I could maybe understand charging $50 since they need to make all this extra money I guess, but charging more than the ticket is just absurd and not logical. This left a very bad taste in my mouth and I will not use them ever again. I feel fooled by them cause there were no messages or warnings about the cost of carry one. Very disappointed"
Pros: "The cost is excellent & staff was very friendly."
Cons: "Lack of communication. When printing out boarding pass, it flashed the flight was delayed @ 90 min, which I thought was weird. Just thought I'd check in later. When I called TSA in Kansas City I was told the same. So when I arrived at the airport they were announcing thaty flight was boarding, I went to baggage counter and was told I had to take my case on the plane, TSA security told me to take it to baggage counter. I told TSA I'd already been there, the 2 of them start arguing back and forth about my bag, if they would have taken my bag when I 1st went to turn it in, it would have been on the plane with me. However because they'd called final boarding, all my stuff got left in Kansas City. I've already called the airline to see if my bag made it to Vegas or not but haven't found out yet. As they have nt called me back. Oh the man in front of me was on my same flight & how nag made it on the plane. Extremely annoying for this to happen when it could've ALL been avoided as there was no one else behind me."
Cons: "Long line in baggage check in Rough ride cost of luggage too high"
Pros: "Plane trip was short and service was nice as well as the people!"
Cons: "Received emails of possible delays but by the time we arrived, both flights canceled due to lack of crew and so we were unable to return home. Very upset!"
Pros: "The woman that you checked through the line -w- to board was very rude & she made me pay an additional $65.00 to carry on the bag that I have flown Spirit -w- free every time that I have flown with them. The male flight attendent was crass -w- us at 7 am. They say that you get what you pay for ? when it was all said & done I've decided to pay for more up front sense they take the $ from you any way ,it felt like a mugging & I do know what a mugging feels like."
Pros: "Airfare was low."
Cons: "Leg room was scant, least amount of legroom of any carrier I have ever flew on."
Pros: "crew were very social and as accommodating as possible"
Cons: "If you want comfort, easy boarding, etc... be prepared to pay for it! Your cheap ticket becomes a monster if you need anything above and beyond a very crowded seat"
Pros: "All good"
Cons: "All gw"
Pros: "Will never fly spirit again"
Cons: "Yall charge entirly to much for bags"
Cons: "Price for luggage was high $52 each way you even had to pay same price for one carry on, most airlines allow you to carry a small suitcase or tote bag on plane for free but not spirit you pay for everything. The plane sounded like it was about to fall apart. Just terrible will never Fly with them again"
Pros: "It didn't feel like 3 hours."
Cons: "Nothing to mention"
Pros: "Seats (row 1) at random"
Cons: "High prices for food"
Pros: "Friendly crew"
Cons: "Pilot told us we were landing way before time"
Cons: "All drinks were $6"
Pros: "The price"
Cons: "The customer service. I'm not sure if the crew was just tired or having a bad day, but there was a definite lack for customer service. The attendants made it seem we were bothering them or inconveniencing them."
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