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Same day canceled, we were never informed and had to pay more with worse seating on another airline.

Flight itself excellent, but delayed so missed connection & got to destination 2 hrs later

Boarding was organized. Old plane. Seat fairly comfortable. Business Class much too large so you don’t receive as much attention as you should considering what you pay for the seat.

We were in business class. the angled seats in that class do not have a real window view & the placement of the controls are bad. But we knew that. But the food options were mediocre. The taste was fine, but the size was for a child. It’s just really feels like United is skimping on everything. Even when we were in the Polaris lounge they did not have diet sodas. They said they were out no Coke zero no Diet Coke, etc. I do not think the portion of nuts they serve on the plane could get any smaller. Really a minimal service and offer for what you’re paying for in business.

More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards

The Frankfurt airport is just not that easy to get around. Having to get from one end of the airport to the other when it was not well marked was a challenge. The flight itself was fine. I would fly with United again.

Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.

Exceptional, I’d like to specifically recognize Robert for his outstanding customer service. He is professional, pleasant, and personable.

Flight was delayed for an hour and it caused a chain reaction to our connecting flight although we made it but we had to rush and run !!!! To top it off, all our luggages were DELAYED!!!!

Constant cancellations. One last minute cancellation after they bussed us to to plane. Then they sent me to France to get another connection. A total waste of time and energy