Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Cons: "The flight attendants were fantastic!"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to do about that..."
Pros: "Crew professionalism."
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Awesome crew"
Cons: "More room"
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "Very little leg room."
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Pros: "Glass of water and a quick flight was all I needed. Went very well."
Cons: "Small delay waiting for the walkway arm at the gate otherwise we’d have been early"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "Professional, courteous, and responsive crew and attendants."
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Cons: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Cons: "It was a smaller airplane."
Pros: "Crew was wonderful, fine flight, very prompt"
Cons: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Short flight so no food, drink or entertainment."
Cons: "Felt like I was sitting in my neighbors lap!"
Pros: "Even though one couldn't hear an announcement Delta did have a staff person tell people where to line up for different zones. Flight was fine and on time."
Cons: "Couldn't clearly hear any announcements and once it was getting closer to boarding time as usual so many people just start gathering in a mass. (It would be so much easier to have signs label Zone 1 ,2, etc.)"
Cons: "very few movies to choose from. China southern had dozens"
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "Free drinks in Comfort+"
Pros: "Slight delay, hospitable crew"
Cons: "+25 extra bag charge"
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Cons: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Cons: "Flight got cancelled"
Cons: "American crew and gate agents are awesome!!!!"
Cons: "On time departure"
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Pros: "We eventually left."
Cons: "Seats were VERY SMALL and worse, they were like sitting on a wood bench. Many passengers were grumbling about horrible the seats were. Unacceptable for a 5-1/2 hour flight."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Cons: "Leaving on time"
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "The free movie"
Pros: "Flight was on time, arrived just a few minutes late, and newer aircraft."
Cons: "Seat didn’t redline, food was marginal, flight attendants just did their job, nothing to write home about. It stands to reason: economy seat, economy food, economy entertainment, economy sleep, economy experience."
Cons: "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
Pros: "Getting off."
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. Further, there were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "Surprisingly enough leg room for me, even though im 6 foot 6in. Staff on plane were very very nice."
Cons: "In lax The women checking your ticket before you go upstairs to security was super rude. Theres one tiny bathroom in the entire AA terminal."
Cons: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Pros: "The crew was very nice and helpful."
Pros: "Easy flight"
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Pros: "Good free mobile entertainment"
Cons: "Plane was unbelievably hot the entire flight. Air vents did not cool the plane at all. We were all sweating the entire time."
Cons: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "The entertainment selection was pretty goid"
Cons: "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "The plane was clean and flight crew was very pleasant."
Cons: "On a cross country flight I would expect there to be in-seat entertainment or at least power / USB charging at each seat. This flight had no AC power nor did it have USB charging."
Pros: "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
Cons: "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
Pros: "Boarding was good only because I skipped to the head of the line to get all the way to the back of the plane without having to wait in the aisles for others to get situated or hold anyone up (as no one was going further back than I). Staff was pleasant, did what they could with what they had. I was very happy that the back of the plane was not very full and I was able to lie down on the floor to nap for a couple of hours."
Cons: "Entertainment was miserable. Not much to look at on the screen and the sound quality was so miserable that I could not enjoy the decent classical selections. I was frustrated by the merry-go-round visual of our plane en route to our destination and wished I could have gotten the simple clear images that were being shown at the front of our cabin. I am sorry that the only vegetarian meal is Asian, as some Asian spices give me a belly ache."
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Cons: "There was a 3 hour flight delay in JFK but to be honest there is a lot to do in the airport and Nice bars and shops next to the gate so I was occupied. Annoying for family picking me up in Scotland however."
Pros: "Fast boarding"
Cons: "Small, loud plane with cramped seats. No hot beverage service."
Pros: "flight attendants were great."
Cons: "The shared screens."
Cons: "30 minutes late taking off. Therefore arrived late."
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "Felt sufforcation again and flight was delayed"
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Cons: "Just a suggestion, if you get new planes it is very comfortable when the seats have a bending headrest. It really helps to hold the head, especially nice for red eye flights."
Pros: "Entertainment: individual tv screens, free current movies, flight tracking, music, etc."
Cons: "Not all food items were available when they got to us. The food was not that good. After landing we sat idle for about 15 minutes because another plane was at our gate..this resulted in us almost missing our connecting flight."
Cons: "Delay 1st leg. Had to rebook to later flight. Later flight delayed. Then delayed again due to crew time out. Arrived 4 hours later than originally scheduled. Meaning public transportation could not be used to get into downtown final destination. Made an originally short trip even shorter."
Pros: "Everything was good."
Cons: "Not able to check backpack."
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Cons: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "Closer to home"
Pros: "Friendly and prompt service."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Pros: "Entertainment: movies, personal tv."
Cons: "Inconsistency with checking carry ons. I brought a duffel bag that I've been able to store in the overhead bins on other flights, INCLUDING my flight on American Airlines from Miami to New York. However, en route to Miami it was deemed "too big" and needed to be checked in"
Pros: "Everything was great"
Cons: "Nice trip"
Pros: "How easy everything was"
Cons: "The delay"
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Pros: "Helpful and friendly flight attendants"
Cons: "If our flight took off on time. If United would’ve been more organized when it was time to board. My flight took off over an hour behind schedule with no explanation as to why. It landed late as well. I almost missed my connecting flight,i I hadn’t of ran I would’ve been stuck!"
Pros: "Flight was comfortable."
Cons: "Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight."
Cons: "Legroom, bin space, food"
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Cons: "The flight coming in was late and caused my connections to change. I am not able to arrive in Eugene until AT LEAST 5 hours later then first scheduled."
Pros: "Friendly crew, decent food, good entertainment options to make the flight feel shorter."
Cons: "Ride was bumpy"
Pros: "On time Nice crew"
Cons: "Pure sugar snack"
Pros: "Service was great!!!"
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Cons: "The flight was delayed by an hour"
Cons: "Flight was late Food on trip was barely average"
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Pros: "Clean comfortable, friendly service"
Cons: "Not enough personnel at check-in area generates long waiting timenifnyoubneednassistance."
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "I love how comforting it was. The flight attendants are super sweet and very attentive."
Cons: "Lost my luggage and gave me wrong information , where I missed my flight and had to wait several hours to get home"
Pros: "Everything was ok"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Great trip on my first leg but next flight needs lots of improving."
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Pros: "Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either."
Cons: "DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV."
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "Very organized boarding process."
Cons: "Entertainment/tv none unless you pay. Food...small bag of dry mix snacks or pay. Not asking for prime steaks, but a fruit would have been nice."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Cons: "Poor coordination after our flight from Frankfurt took off 1/2 hour late and we had to run through the airport to catch our flight to Washington along with an entire busload of passengers in the same boat. No assistance from anyone to help us reach our connecting flight on time. When we did arrive just under the wire, our seats were changed at the front gate, even though we had assigned seats and checked in 24 hours before. Poor situation."
Pros: "Customer service was excellent,very friendly."
Cons: "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
Pros: "Great flight attendant"
Cons: "Man in front of me smelled so every time he moved the odor came back to me and since I was stuck in the last row it had no where else to go!"
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Pros: "I love that I got to pick what I watched for free, the crew was very nice and attentive. Our flight experienced some turbulence due to a storm near by but the pilot did a great job at flighting us in quick and efficiently, the plane landed 20mins early!"
Cons: "Everything was good."
Pros: "Fast flight, friendly and funny crew."
Pros: "Crew was very accommodating to the fact that I was flying with a large service animal. They even brought him his own dinner. They were excellent people."
Pros: "Polite and pleasant attendants"
Pros: "Everything about my flight was amazing!"
Cons: "Flights always delayed delta sucks in Denver"
Pros: "The staff was very friendly and the flights were on time. We also didn't have to wait to take off which was very nice as well"
Cons: "I didn't like the snack that was provided. It was all good except for there was something in it that had an awful taste."
Cons: "There was no entertainment"
Cons: "Had a passenger mentioning having batteries, flight attandant ask him to push bag under seat, he said he couldnt and if the batteries were pressurized the plane would blow up, also the flight landing was very rough. Also my bags got lost both time, and i had pay baggage fees, in which my bags arrived the first flighg 1 day late and second flight 2 days late so all my clothing charger camera etc was unable to wear and use them over weekend. But still had to pay expensive baggage fees (65.00) first time and (25.00) second time."
Cons: "The flight attendant was the rudest person I have come across while traveling. It is rude to cut your customers off and do not assume that we don't know what you said. Also, it is VERY inappropriate to point your finger to someone with speaking with them. However, he was speaking AT me. I paid for my dog and understood the rules and made this flight very uncomfortable for me. I wish I had his name because when a flight attendant threatens you, it is an awful feeling. I should not cry on a flight due to service. I WISH HE WAS REPRIMANDED!"
Airlines flying from Mobile to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights