The flight attendants were especially friendly and helpful throughout the flight. The options on the TV's were amazing too.
Boarding started late but flight landed on time. Plane was fully packed and initially AC was not upto comfort level.
Early arrival. NIce plane. Quick trip.
Our flight left esrly and left ud
Delta was professional, reliable, timely, safety focused.
Delta cancelled flight due to weather, which turned out to be sunny. Then rebooked me on a 2 stop flight the next day. Now been on hold for 4 hours with them...
My husband and I LOVE DELTA SERVICE… the crew, everybody are so nice…
Pros: "The pilot kept us updated."
Cons: "No delays and more room"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Very pleasant crew. Very helpful And always smiling"
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "Crew was very attentive"
Cons: "Delta staff at the airport JFK"
Cons: "Give food to passengers"
Cons: "The girls were sweet as usual!"
Cons: "They could improve the boarding process."
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Pros: "The crew was spectacular. My son and daughter-in-law (married the day before) were are the flight as well, and the flight crew went out of their way to welcome them."
Pros: "Crew ok . Seat not so comfy"
Pros: "Smooth and comfortable flight."
Pros: "Great service from boarding to landing"
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Cons: "Seats very tight!"
Cons: "Friendly, leg room, entertainment, flight wasn't full"
Pros: "Flight was fine. No real complaints other than a talkative neighbor when I wanted to sleep."
Cons: "Talkative neighbor when I wanted to sleep. Very narrow and cramped cabin."
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "the service in general very nice"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "Great friendly service and easy boarding. Timely!"
Cons: "For the money they charge, a few little perks such as improved snacks wouldn't hurt the bottom line"
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."
Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"
Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Flight booked as AA operated by Iberia. Neither AA or Iberia could help, after going to AA and Iberia counters, finally referred to Level. Unable to update seating class for more comfort at check in. Wheel chair boarding was awful, took forever to get wheelchair assistance at BCN. Communication needs to be better when selling flights. Why indicate AA operating by Iberia and that’s absolutely not so.
The plane was extremely large and the seats weren’t too comfortable. There was no in flight entertainment.
The breakfast on the flight needs improvement.
Heater worked poorly. Cold flight.
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Cons: "No había espacio para equipaje arriba."
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Cons: "If flight wasn't delayed"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "The Jetstar flight was smooth and on time."
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "Attentive and friendly crew onboard. Flight capt. kept us abreast of where we stand in the take-off queue. Upon landing, flight crew asked passengers who didn't have connecting flights to remain seated so that others could disembark first."
Cons: "Horrible boarding crew. Two ladies that acted like they just started doing this job yesterday. At one point, they actually yelled at a passenger who was about to board. Even their supervisor admonished them but seemed to be too weak to tell them what to do."
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Cons: "Delayed several hours. Poor communication."
Pros: "An airplane is an airplane. Yes, they can be uncomfortable, but the cabin crew will really make or break a long flight. The crew on this flight was fantastic."
Cons: "Delaaayyyyyed due to a broken latch on the main cabin door. Scary."
Cons: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "Flight was fast and comfortable."
Pros: "Nice staff. Seats are comfy."
Cons: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Pros: "Please help me find my bags"
Cons: "The fact they lost my bags"
Cons: "Check in personnel were very unprofessional"
Pros: "Crew are saving a bad experience"
Cons: "Space are laughable"
Cons: "Poor integration with American Airlines for the reservation. Whenever I would check in through British Airways it would not redirect my information accordingly to AA. This made the experience aggravating for doing basic tasks. Then I apparently was flagged by APS."
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Pros: "Individual entertainment. Wowww!"
Cons: "Seat was a bit tiny. Free food snacks were not quite good."
Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
Pros: "More options for entertainment on a long flight."
Pros: "On time, smooth check in, great customer service at the gate and on board."
Cons: "Snacks should improve"
Pros: "Crew always helpful and polite."
Cons: "Only Vegetarian meals available for myself and many passengers. Later snacks also Vegetarian. Only chocolate ice cream. All I had to eat was the crumble in the main meal. No hot tea whilst waiting three and half hour for repairs to computer."
Pros: "Worst experience food is very bad"
Pros: "On time departures. Friendly crew."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "Good service, as efficient as possible"
Pros: "Streaming entertainment with great choices Not too crowded so got my upgrade"
Cons: "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
Cons: "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
Cons: "After we got to the airport we found out our flight would be delayed three hours. Couldn't change us to an earlier flight. Changed gates four times but they did provide a sandwich and drink."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Cons: "The obese person was NOT supposed to sit next to me (in my row) he had the seat in front of me. He saw that there were 2 men in his row, he switched to sit in the middle seat 1 row behind. However, i paid extra to move up and i ended up being squashed, sitting very uncomfortably. The man took up half my seat. The flight attendants knew of the messed up seating but did not correct it. Overall disappointed, they should make sure everyone sat in the right place."
Pros: "Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!"
Cons: "I don't really like the complimentary pretzels."
Pros: "It was just a small jumper, can't expect much but crew was good"
I didn’t like how they weren’t any devices to stream content. We could have downloaded the app to access the free movies, but it wasn’t available while we were in the air.
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about."
Pros: "Excellent. On time."
Pros: "Unavoidable delays at Denver set this crew back an hour, but the gate agent tagged everyone's carry-on's to try and expedite or loading. David, the steward, was also pleasant and hustling to help people get on and off at Denver."
Cons: "Flight into MLI earlier in the week had WiFi, this one did not"
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Pros: "Friendly crew and on time flight."
Pros: "We had no difficulties and the crew was friendly and helpful."
Cons: "Flight was delayed from moline to Denver , which would have resulted in missing our connecting flight to San Diego and spending the night in the Denver airport on Christmas Eve! Therefore we were forced to reschedule our flight with another airline and fly out on Christmas Day!"
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Cons: "This is the fourth time that I've been bumped off of a flight because United overbooked. I'm in the military and each time I was trying to get home to family or fly family to me. I will never fly with United again."
Cons: "The arm rest was broken and removed. I had no room between the myself and the other passenger. Very uncomfortable feeling."
Pros: "Very little. The crew were grumpy and barely gave any service beyond what they had to do. They grunted "Chicken or fish" and "What beverage do you want" and basically threw the food and drinks at the passengers.."
Cons: "Almost everything..."
Pros: "liked that the plane was small; relatively comfortable and a direct flight."
Pros: "Everyone associated with ensuring customer satisfaction are to be commended."
Cons: "Not Applicable...................................."
Pros: "One of the staff guys was nice"
Pros: "The crew need to be more profesional special to the line going back and forward to Honduras"
Pros: "Best united flight I've been on in a very long time!"
Cons: "That the flight was canceled without my notification, that United Airlines customer service team was extremely unhelpful and assumed that I could afford to pay for my luggage and a rental car because I missed my connecting flight (which I could have driven to if I was given proper notification that the connecting flight was canceled)."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Cons: "I purchased a higher priced Lufthansa ticket for this trip, but service was provided by alternate carriers. Not happy about this"
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Cons: "Delayed flight made me miss connection and lost my bag"
Pros: "The crew on the plane was excellent. Handled communication and our delay very well. Things changes once we were off the plane."
Cons: "Technical difficulties happen but once we had to deplane the communication has been about non-existent. I'm just glad that I don't have to get a boarding pass for a connecting flight like a lot of others on the flight."
Cons: "The problem w this flight is that the plane departs from ORD. So even if the weather isn't a problem, if there's a problem w the plane they will fix it at ORD. Needless to say the propensity of that happening causes delays."
Pros: "The United employee @ the check in desk was nice enough to find me another flight the next day (since I missed my flight by minutes)."
Cons: "The seats were very narrow & tight. I am not a big person nor was the man seated next to me & he had the same complaint."
Pros: "Flight left on time and arrived early"
Pros: "On time"
Cons: "To close"
Pros: "Everything , great service , very attentive , smooth flight ."
Pros: "Our flight experiencedetails mechanical issues to the weather radar. The agents sent us to customer service 12 gates away but they didn't know what was going on so they sent us to another customer service desk 21 gates away. Cathy of United finally called the gate(or plane) and found out that the problem was almost fixed...a hour later."
Cons: "Above comment contains my opinion of the first leg of the flight which only got worst as the connecting flight from Chicago to Providence was delayed and the plane was too big to land in Providence which caused us to have to catch a bus from Boston to Providence."
Pros: "Smooth flight, on time!"
Pros: "nothing. United sucks."
Cons: "5am flight was cancelled. rebooked for a 3:30 pm flight. that flight was delayed due to mechanical issues also, and then cancelled. Thank God for Delta! Rebooked on a delta flight at 5:30 and finally got out of moline!"
Pros: "The flight was on time."
Pros: "The crew was very attentive and caring"
Cons: "MY SEAT WAS CHANGED WITHOUT EVEN ASKING ME The flight was 3 hrs delayed There was crying babies on board so I couldn't even get some rest"
Pros: "online wifi."
Cons: "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
Cons: "This flight is notoriously late."
Pros: "On time. No problems"
Pros: "Crew was really great. Border on time. Very good overall."
Cons: "incoming plane was delayed 3 hours and caused me to miss my connection. got transferred to another flight the next morning."
Cons: "My luggage did not make it to my destination."
Pros: "Nice service, friendly crew."
Pros: "Kind staff, no issues with flight."
Cons: "the flight was cancelled and I was not notified ever after checking the flight status on the united app"
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Cons: "Flight attendants slow to bring drinks around"
Pros: "Easy,smooth ride, thank you"
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"