Daily cleaning, installation of cabin HEPA filters on flights from Monroe to Caribbean
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Scores according to KAYAK customer reviews
Cons: "No leg room on this plane"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Pros: "Boarding was smooth."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "Boarding was on time and we arrived early. The staff was also very friendly"
Pros: "Missed it"
Cons: "Give me back money"
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Pros: "Amazing Crew and had a real airplane to ilm for a change!"
Cons: "Delta One screens are a bit small."
Cons: "Food really bad on both segments."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "Crew was nice"
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Cons: "WiFi didn't work"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Nothing spectacular."
Cons: "The headrests won’t stay up. And it’s hot."
Pros: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Cons: "I thought there would be more new releases to watch, but overall the selection was good."
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Cons: "To many screaming kids"
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Cons: "Delta seats in Economy are smaller (narrower) compared to their competitors."
Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "Everything went smoothly."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Pros: "On time"
Cons: "No entertainment Small overhead bind"
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Pros: "Crew was efficient and friendly."
Cons: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Crew was pleasant and helpful"
Cons: "In flight internet didn't work at all Seats were incredibly tight"
Pros: "I didn’t like a thing! I cancel that flight a month ago, you said your were going to pay me back but I haven’t receive my fund. I have been back in America for month. Everyday I call nobody pick the phone or I’ll be on hold for hours until I hangup"
Cons: "What you can do better answer the phone and give me my money back."
Pros: "I really love Hawaii it was beautiful."
Cons: "It was perfect"
Pros: "The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment."
Pros: "No meals no entertainment no free internet"
Cons: "not delayed would surely have been better"
Cons: "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."
Pros: "nothing spectacular"
Cons: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Pros: "Free snacks. But prob only cuz I got the cheapest option."
Pros: "Once we got going, everything was great."
Cons: "2 hour delay on the plane due to mechanical issues."
Pros: "Flight was on time. Boarding was hassle free as my carry on was checked for me. Mild turbulence. Smooth flight."
Cons: "Drink service was later in the flight."
Pros: "Nothing I like about it ."
Cons: "Food suck . Seat not Comfortable . Entertainment Not much options. Lightning to bright . This flight nothing compares qutar airlines!"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Cons: "The counter person was inexperienced."
Pros: "Preassigned seating . . . that's about it."
Cons: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Pros: "Service, and the plug for the charger, blankets"
Pros: "The crew was very friendly and light hearted."
Pros: "The flight back to Houston"
Cons: "The system was down and took about two hours to get my boarding ticket"
Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."
Pros: "Nothing. Flying has become an nightmare. I will avoid in the future. Late flights and miss connections seem the norm now in this dysfunctional industry."
Cons: "I don't like having to waste my valuable time in airports for days to make a short flight."
Pros: "Cheap flight, on time, convenient"
Cons: "Very little leg room with little padding"
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "We went through four scales showing weight complience only to be over the limit each time we got to the final check. And we were accompanied by an United person each time. The only logical reason is that the final scale shows more. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. The food could not be fed to a dog. The absolute cheapest ever. Two tiniest pieces of chicken, one piece of bread and a sort of pasta sald with raisin uneatable. The service in Paris was better because United couldn't destroy it like in Ny"
Pros: "The seats were somewhat comfortable."
Cons: "Almost nothing was included with the ticket purchase."
Pros: "Ease of checking in by phone & printing out board passes."
Cons: "That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too."
Pros: "Finally! A happy staff!"
Cons: "My friend traveling with me was not allowed on the plane at first because united said he didn't have a ticket. I had to get off the plane and go show them our confirmation info and where we had already checked in for the flight. Still took anther 15 minutes and they where very rude until they realized their mistake...."
Pros: "Upgraded me to a bulkhead seat to accommodate my 6ft 4 inch frame!"
Cons: "All good"
Pros: "The customer service was friendly in Miami, not so friendly in NJ. the seats were comfortable flight was smooth"
Cons: "THE DELAYS. Both going and returning flights were delayed. I was given attitude by what seemed to be the manager when asked about the bag check in time at the Neward airport."
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Airport not crowded. Efficient boarding!"
Pros: "Everything went smoothly!"
Pros: "The wifi entertainment was great."
Cons: "It was really hot in the flight. I complained to the flights attendants about the temperature a couple of time and the nothing was done about it. One flight attendant replied that she felt cold. The gentleman next to me also complained about the temperature and nothing was done."
Cons: "Cancelled and automatically booked with no option for a refund unless I waited seven hours in line at 1 AM. Ridiculous especially given demver's proximity to the springs. WEBSITE NEEDS A STREAMLINED REFUND OPTION FOR AUTOMATICALLY REBOOKED FLIGHTS."
Pros: "empty flight--was traveling with infant and had a row to myself."
Cons: "milk products in the snack, gross. in flight entertainment was annoying and just a preview, prompting constantly for me to pay more. would have been happier without a bright screen blaring bad tv show clips in my face."
Pros: "The variety of movies and music to listen to. Very comfortable"
Cons: "The quality of food could be better. I always order a Hindu meal not because that's my background but because it has more flavor than a standard meal"
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Cons: "Flight changed several times. No voucher given for inconvenience"
Pros: "Crew was amazing anita was a dollgreatcrewmade the flightfood and snacks could have been better"
Pros: "Boarding, crew"
Cons: "Stale bag of snacks, expensive options for entertainment were a little co fusing as far as directions go."
Pros: "Flight left on time."
Cons: "It was berry cold on the plane!"
Pros: "The movie selection was great"
Cons: "Although my wife and I booked our tickets together, United refused to put our seats together. Instead, we had to bargain with other passengers in order to get seats together. This has been a consistent problem when flying United"
Pros: "Missed connection due to weather. I was put on another flight no problem"
Cons: "Didnt know my luggage arrived prior to my arrival on the flight I missed"
Pros: "It was on time."
Pros: "Due to operations, maintenance, crew arriving late (the excuses kept changing) our flight was 2 hours and 15 minutes delayed! I understand things happen, however, I've flown in Delta and when they had delays they brought complimentary snacks and drinks for us at the gate. United did nothing but give excuses, changing reasons for the delay. The flight was 2 hours late, which would push us from breakfast to lunch yet they provided no extra food! They gave us direct tv instead."
Cons: "Very delayed. Poor compensation. Poor explaination. They just didn't manage the situation well, customer satisfaction should be their first goal and they didn't seem to care. Fortunately for them, we were all a patient good natured group of passengers, but now that I think it over, we WERE mishandled and we should have been more upset"
Airlines flying from Monroe to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monroe to Caribbean
Masks required on board, masks provided on flights from Monroe to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Monroe to Caribbean
Testing for antibodies, testing for symptoms for flights from Monroe to Caribbean
Waiving of change fees. Search flexible flights from Monroe to Caribbean