Daily cleaning, installation of cabin HEPA filters on flights from Monroe to South America
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Scores according to KAYAK customer reviews
Cons: "Love flying Delta superb customer service"
Pros: "Same crew and great experiments again"
Cons: "This flight was probably great but I was not on it"
Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Cons: "Temperature inside airplane extremely hot."
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "Less legroom than other airlines but have never flown to South America before"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
Cons: "The flight attendants in my could have been more visible other than just during the food service time."
Cons: "No wifi"
Cons: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Pros: "The flight timings and the arrival time"
Cons: "Slight delay of flight"
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "Friendly staff. Comfortable seats"
Pros: "The landing!"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "Crew wasn’t very friendly"
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Anna from South Africa was funny, and super accomidatinf"
Pros: "I was able to watch TV on my way to my destination."
Cons: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Pros: "Entertainment (your own device) and crew were great"
Cons: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
Pros: "Crew and landing were fantastic"
Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Pros: "Product was excellent, the whole experience was amazing."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Pros: "One of the flight crew"
Cons: "It was crazy crowded"
Pros: "Seats are crowded together, nowhere to move, no storage, reclined seat is in your face for 10 hrs!"
Cons: "The plane, the seats the food"
Pros: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Cons: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Cons: "They gate checked everyone's bags starting with group 5."
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "Mejorar el espacio"
Pros: "Crew was really nice, the timing of the flight is ideal."
Cons: "Bring the same entertainment options available in the US domestic flights to this leg, such as movie streaming via wifi."
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "food,movies, prices"
Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
Cons: "The food terrible"
Cons: "late departure"
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Cons: "Broken entertainment control set seat 11 window."
Cons: "No snack"
Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"
Cons: "Did not offer enough WATER."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Pros: "Good food, kind staff, free booze"
Pros: "the flight was good"
Cons: "the delay, we stay from 12 to 6:30 that the flight finally depart"
Pros: "The attention and services"
Pros: "Clean and on time flight!"
Cons: "The Food"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Pros: "The food was fabulous!"
Pros: "Clean comfortable and on time"
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Pros: "one more bag"
Pros: "Nice meals, attentive staff"
Pros: "Efficient and nothing annoying."
Cons: "This was on Avianca, not American Airlines"
Pros: "The flight attendants were incredibly attentive"
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Cons: "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "On time performance; friendly, competent staff."
Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."
Pros: "Delays. Gate changes on both flights."
Pros: "The helpful crew"
Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Pros: "Poor customer service. Did not assist in is trying to get on another flight"
Cons: "Cost $250 with another airline they didn't assist at all and were very rude."
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Pros: "The text messages from United"
Pros: "The crew was friendly and helpful"
Cons: "Being on time."
Cons: "I took three flights from San Diego to San Francisco, San Francisco to Chicago, Chicago to Montreal. San Diego departure was almost an hour late. The Chicago departure was half an hour late because the pilot wasn’t checked in yet. It is very frustrating when I run through Chicago airport from B to E"
Pros: "Excellent crew and service."
Cons: "Food was terrible - extremely small portions and tasteless."
Cons: "Give snacks"
Pros: "On time"
Cons: "Worthless entertainment system"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "Slow boarding, no food no drinks, no tv."
Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."
Pros: "Food and wine was surprisingly decent."
Cons: "Slightly bumpy turbulence, nothing horrible. Lavatory could have been cleaner. There’s nothing special about United; they’re the Macy’s of the sky."
Pros: "Comfort of first class. Even on a short trip like this."
Cons: "I am a bit tired of a lazy, lackadaisical attitude by ground crew and pilots. Nobody is showing interest in making the system work better by hustling. They take their time, almost slothlike, with an air of arrogance that tells me that they don’t respect me. It appears in how long it takes to pull a plane in, how long it takes to get bags off, and how long it takes for bags to hit the baggage claim."
Cons: "Forcing people to pay for wifi is ridiculous, this was a cross country flight. The united app was super confusing to use. Don't plan on using this airline again, unless I have no other option."
Pros: "Actual went fine."
Cons: "Departure from ORD was delayed 4 hours!!!!!! We were not given any explanation until afterwards when I received an email saying that it was an unspecified crew issue. I was offered compensation in the form of “miles” or credit towards a future flight."
Pros: "Customer service was terrific to get us on an earlier flight to Boston. The layover in Denver in our original itinerary (7 hours) to get us to Newark, and then Boston was crazy. THANK YOU UNITED for helping us get a better connection. Good loading and timeliness."
Cons: "Hate the last row: no seat recline, no foot room, last folks to be served, last off the plane. Seems like there could be perks for those in last row??!! How about a bit more foot space or first to be served (except 1st class)? Flight entertainment is sporadic- connectivity is not consistent and therefore I could not see whole movie. Also only connected to my phone, not my laptop, in spite of downloading app. Service was incredibly slow. Took 1.5 hours to get pretzels!"
Cons: "No food or entertainment"
Pros: "Was actually not delayed and arrived 1 hour early! Wow!"
Cons: "Flying coach on United isn't the greatest experience. Boring food and very little water, less leg room"
Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "I've always been a United flyer since I was a child. When I grew up I flew Pan Am and United all over the world."
Cons: "These new fares would work fine for me if it wasn't such a drama trying to find someone to issue me a boarding pass. I think I'll finally make the move over to Virgin/ Alaska. I always just travel with a backpack but I almost missed my flight since I couldn't find someone to wave their ID at the kiosk to get a boarding pass. Plus, what have you ordered 737's without eco-plus. Where did the entertainment systems go?"
Pros: "Smooth, on time service"
Cons: "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
Pros: "I loved the one person at united who cared about me as a customer"
Cons: "ATTITUDE OF SOME OF THE STAFF TO PASSENGERS DELAYED IN ORD!!!!! It stunk."
Cons: "Did not take this flight. Had to drive to Newark because of delay I would have missed my connection."
Pros: "When the flight was delayed (due to maintenance issues) it was convey to us immediately n after 2nd announcement; we were escorted to Check-In counter to rebook for the next flight out...all within an hour."
Cons: "TV screen were too tiny perhaps due to age of plane?!"
Pros: "Great plane! Big, quiet, fast, comfy"
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Cons: "My friend traveling with me was not allowed on the plane at first because united said he didn't have a ticket. I had to get off the plane and go show them our confirmation info and where we had already checked in for the flight. Still took anther 15 minutes and they where very rude until they realized their mistake...."
Pros: "Crew kept passengers informed about changing information"
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Pros: "Crew was good, food terrible."
Cons: "Most of it"
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Cons: "Plane change from lie down seats to regular. Intermittent sound on TV. Only movies & not very good. Attendant spilled water on me & iPad filling glass for window passenger. Seat reclinred but needed to be manually pulled upright. Not very good value for 1st class ticket price."
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Pros: "Getting to Houston fast"
Cons: "The plane was hot! And flight attendant was kinda over it."
Pros: "Great fly very attenty personal"
Cons: "I just liked Ima guys should try"
Cons: "Sitting on the tarmac for 30+ min in Washington."
Pros: "Friendly staff. Nice amenities. Quick on and off"
Cons: "That I would have had to pay for Wifi or to watch tv"
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "Missed connection due to weather. I was put on another flight no problem"
Cons: "Didnt know my luggage arrived prior to my arrival on the flight I missed"
Pros: "It was on time."
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Cons: "Horrible overlay"
Pros: "Flight crew was great and funny!"
Cons: "Seats were uncomfortable and not a lot of space. No entertainment"
Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Cons: "It was late boarding and landing. Our bags were sitting in the rain."
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Airlines flying from Monroe to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monroe to South America
Masks required on board, masks provided on flights from Monroe to South America
Social distancing seating
Middle seats unavailable to book on flights from Monroe to South America
Testing for antibodies, testing for symptoms for flights from Monroe to South America
Waiving of change fees. Search flexible flights from Monroe to South America