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Pros: "Excellent I felt very comfortable and happy"
Cons: "Just the food"

Pros: "the attention of the staff"
Cons: "La turbulencia"

Pros: "Lost my luggage and were not helpful and if was my sisters wedding"

Pros: "Lots of room"
Cons: "Cooperation with Emirates seemed not to be that well established"

Pros: "It was the very best ever. I loved the way they all took such good care of me"

Cons: "Need to make the touch screen less gross"

Pros: "Thant is was on time..."
Cons: "Pilot decended to fast and there was a lot of turbulence..took 2 hrs flew too high and very slow as opposed to going to NY pilot flew low and fast no problems and got to New York quick and easy..."

Cons: "A complimentary lunch meal should be served."

Pros: "fast and nice"

Pros: "No delay"
Cons: "There are nothing I do not like."

Pros: "all around great"
Cons: "no problems"

Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."

Cons: "Xx"

Pros: "Not much. No room"
Cons: "C above"

Pros: "Satisfied"
Cons: "Seating"

Pros: "Sorry but there was nothing to complain about. No bitchin here."

Cons: "Boarding process needs more work. Boarding announcements need to be loud and clear."

Cons: "no ticket at airport i did not fly."

Pros: "Absolute BS"

Cons: "There is always some kind of delay with this company. The very worse."

Pros: "Everything on time."
Cons: "The seat in hard."

Pros: "Service, spaceous, fly-fi actually works!"

Pros: "It was easy boarding! Attendants were nice and efficient. Made excellent time by arriving early. Flew round trip. Departing CHS late but arriving early at JFK. I will definitely fly JetBlue again"

Pros: "Everything"
Cons: "My trip info wasn't working after a reset."

Cons: "Our luggage came back broken (case cracked)"

Pros: "Overbook"
Cons: "Overbook"

Pros: "So comfortable"
Cons: "The food on board could be better"

Cons: "They information re the baggage was incorrect"

Pros: "EVERY THING"
Cons: "N/A"

Pros: "Mediocre"
Cons: "Nothing"

Pros: "From the start to the end nice right no problems at all thank you"

Cons: "After landing we sat on the runway for one hour."

Pros: "I liked the spacious seating of course"
Cons: "I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!"

Pros: "Everything."

Cons: "They didn't have any Eat Up meals."

Pros: "Also on time."

Pros: "Plane was painfully cold"
Cons: "The cold. Ordinarily I think that JetBlue is marvelous Adrian"

Cons: "Seat didn't recline as well"

Pros: "Over all Good!!"

Pros: "very informative during delay"

Pros: "On time to Bogotá and quite comfortable."

Cons: "They charge extra for comfort items. I now own a $5 blanket"

Pros: "The attendants were friendly and hellpful."

Pros: "It was Ok. On time"

Pros: "I did."

Cons: "They lost one of our bags. Returned it the next day"

Pros: "Highly recommended"
Cons: "Highly recommended"

Pros: "on time no delay"
Cons: "none"

Pros: "service"
Cons: "plane is old"

Pros: "Cleaning"
Cons: "Water and snack"

Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"

Cons: "Great company"

Pros: "Nothing"
Cons: "Everything"

Pros: "The seat was very comfortable"

Pros: "El entretenimiento"
Cons: "La actitud de algunas azafatas"

Cons: "Honestly everything was perfect transportation wise. The only issue I had was that my bag was broken in the process. The strap was almost ripped completely off and it made the rest of my trip a little inconvenient because I had to catch more flights and I had to check my bag. This made hard for me."

Pros: "Charming crew Excellent attention. Very helpful"

Pros: "Crew was awful. Did not let me board because I was sick."

Pros: "The process to board is in disorder. I feel It is possible to do better the next time."
Cons: "For me when you do the Check in process and you choose your sits, they have to respect your selection all the time."

Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."

Cons: "Make sure non-Spanish speaking travelers know what's going on, Please repeat announcements in English."

Pros: "Buena atención del personal y cabina confortable"
Cons: "Precios más accesibles"

Cons: "Very good experience with Avianca"

Cons: "My screen wasn’t working."

Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."

Pros: "Fast"

Pros: "Flight delayed causing anxiety as onward connection."
Cons: "No vegetarian food available."

Pros: "On time"
Cons: "They left all my bags in Miami, i dont know when im going to get them, this is not aceptable"

Cons: "The food was not good."

Pros: "The flight attendance was excellent. The food was ok"

Pros: "Seating very comfortable and food was very tasty and healthy."
Cons: "Took a bit to get the luggage in MDE."

Cons: "4 hours delay"

Pros: "Everything"

Cons: "THE FLY WAS CANCEL.."

Pros: "Horrible"
Cons: "Horrible"

Pros: "Due to hurricane"

Pros: "Nothing"
Cons: "I never got to my destination on the date I want it"

Cons: "Everything was wonderful except for taking too long to disembark"

Cons: "Delay. Domestic lounge is poorly served. Not even a fridge with drinks!!"

Pros: "All"
Cons: "Nothing"

Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"

Pros: "Too windy"

Pros: "We parted late as alwats"

Pros: "crew was very charming"

Pros: "NADA"
Cons: "Me perdieron DOS maletas!!!!!!"

Pros: "Attention and servicio"
Cons: "No Complaints."

Pros: "On time , and good service"
Cons: "Disaster app and call center"

Pros: "Fantastic"

Pros: "Todo me gustó"

Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."

Pros: "Todo"

Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"

Cons: "we still havent take. iff"

Pros: "Non stop flights"
Cons: "Prices are expensive"

Cons: "1 bag delivered whithout padlock and stole belogingns."

Cons: "My seat did not recline"

Pros: "Avianca was on time"
Cons: "The food coulb be better"

Pros: "Everything."
Cons: "Turbulence."

Pros: "on time"

Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"

Pros: "I would like to have ore of a grace period to check baggage."

Cons: "I think all was very good"

Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Pros: "Boarding was smooth."
Cons: "Nothing."

Cons: "The cabin temperature was very hot"

Pros: "Everything"
Cons: "Nothing"

Cons: "More food more room - but hey that’s what we always want"

Cons: "Everything"

Pros: "Taco"
Cons: "Taco"

Cons: "No customer service they do not care and it shows"

Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."

Cons: "Very bad service, airline unrespectfull, discortesy"

Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"

Cons: "Late taking off. Let's leave on time"

Pros: "The cAbin attendant was really good"

Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."

Cons: "Snacks"

Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."

Pros: "Early arrival. On time departure. Good selection of movies"

Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Pros: "Overall ok."
Cons: "Cabin was freezing."

Pros: "Excelente"

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Cons: "None"

Pros: "The food and the service"

Cons: "JFK was depressing but not Delta’s problem."

Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."

Pros: "Food and movies were good."
Cons: "Didn't leave on time."

Cons: "Price to get a little more space"

Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"

Pros: "Excellent job"
Cons: "N/a"

Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."

Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."

Pros: "Smooth, easy, still long"
Cons: "Still long"

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."

Pros: "Everything up to departure. Sat in line for almost an hour."

Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"

Pros: "Una hora de retraso"
Cons: "Una hora de retraso"

Pros: "Movies- pro staff"

Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"

Pros: "Service"
Cons: "Too old aircrafts"

Pros: "Every thing went well thx"

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."

Cons: "The girl at the counter was not nice"

Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"

Pros: "The crew was very kind"
Cons: "The seats wasn’t very comfortable"

Pros: "En realidad todo muy bueno"

Pros: "The crew"
Cons: "Entertainment options were poor"

Pros: "Entertainement"
Cons: "Food"

Pros: "The seat very well."

Cons: "Nothing"

Pros: "On time!"
Cons: "Everything was ok"

Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"

Pros: "Very friendly stewardess"
Cons: "Food. More legroom."

Pros: "The Seat was comfortable"
Cons: "Food"

Pros: "."
Cons: "."

Cons: "nothing"

Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."

Pros: "diferente a otras aerolineas, nada, no ofrecen nada mas distinto."
Cons: "todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico"

Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."

Pros: "All services"

Pros: "Nothing"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"

Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."

Pros: "Attention very good"
Cons: "None"

Pros: "everything perfect you guys are the best"

Cons: "Everything was perfect"

Pros: "It was fast ,super organize, clean plane ,very friendly staff,all this especially so early in the morning made the fly fantastic"

Pros: "everything is so very good"

Cons: "Checking in at Miami was very slow"

Pros: "Punctuality"
Cons: "No complaints"

Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"

Pros: "Everything"

Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"

Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"

Pros: "As a non-Spanish speaker we felt well cared for."

Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."

Pros: "all the service"

Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."

Pros: "Fast prompt boading"
Cons: "Tiny meal"

Pros: "luggage politics"

Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"

Pros: "Fast boarding"
Cons: "The snack/breakfast"

Pros: "Excelente la aerolinea COPA y muy buenos precios"

Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"

Cons: "They didn't have coffee or tea"

Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"

Cons: "Service"

Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"

Cons: "good"

Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"

Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"

Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."

Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"

Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"

Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."

Cons: "Two suitcases were lost"

Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."

Cons: "Plane delay made us leave after midnight."

Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."

Cons: "Be on time"

Cons: "English speaking staff."

Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"

Pros: "Puntualidad"

Cons: "All is perfect"

Pros: "Efficiency"
Cons: "Boarding"

Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."

Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"

Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"

Pros: "Seats were fairly comfortable"

Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"

Cons: "Yes the boarding it was terrible"

Pros: "On time"
Cons: "Food"

Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."

Cons: "Delayed 5h, missed all connections, no help from crew"

Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."

Pros: "Everything"
Cons: "Everything"

Pros: "The comfort of the new Sears at economy-a class"

Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"

Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."

Cons: "Lost my bags"

Pros: "it was a very nice and pleasant trip!"

Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."

Pros: "Nothing"
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."

Cons: "Hidden bag fees make this airline a low value-for-money option."

Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."

Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."

Pros: "All of your staff where very nice and kind."

Cons: "Too small seating space"

Pros: "The service on board is very good.when you have a business customer service is almost everything."

Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"

Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Pros: "Service"
Cons: "The plane is ok but it is an old 767"

Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."

Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."

Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."

Pros: "Service"
Cons: "Confort, sits to small"

Pros: "Brand new Dreamliner! Plenty of legroom in economy"

Cons: "1 hour delay....., without explanations-"

Pros: "Nothing stewardess mskstewardess"
Cons: "See above"

Cons: "I flew LAN many years ago and remembered this flight to be a lot better than it was this time around. The seats barely recline and in Economy leg room is comparable to AA flights going to South America (which is pretty bad). Forget about sleeping. I had some hopes for the food but it disappointed too. Breakfast, for example, was essentially a warm sandwich with a paper thin layer of ham and cheese. They stuff you with bread. Had a much better experience flying sister company TAM."

Pros: "Magazine was nice ! And cheap flight. Safe and clean."
Cons: "We couldn't Check out baggage and relax before the flight until 1:30pm for a 3pm flight. It was a bit exhausting waiting."