Bumpy nearly the whole way
Solid airline and service
Everything went perfectly. Check-in, bag drop, etc. The flight and crew were excellent.
Pros: "The crew was nice"
Cons: "Cooler air! Hot as heck"
Cons: "Having to go to a different line to pay for a heavy bag"
Pros: "Seats were tiny."
Cons: "Had a decent flight until a rude baggage handler brining up bags to passengers in the jetway surprised me. Had a good flight until the attitude got in my face."
Cons: "Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Pros: "The crew was exceptionally polite and helpful!"
Cons: "The entertainment system at my wife's seat was broken - very disappointing."
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Cons: "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "The seats in coach were too narrow for comfort...and I'm a medium size."
Cons: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Cons: "6 hour mechanical delay"
Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Pros: "Crew was very professional and communicated well. Boarding was very efficient."
Cons: "WiFi did not work. AA going through a transition to new carrier and hard to know what services to prepay for as it is not on the flight"
Pros: "Quality and clean aircraft, and service. Arrived early. Apparently this is one of AA's highest-quality routes."
Cons: "The legroom in economy is the bare minimum-- you could not get the seats closer together."
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Pros: "Loved how nice all the staff was to us ! Super friendly and accommodating."
Cons: "All Airplanes have tiny seats, and first class is just too expensive for retired people to buy......."
Pros: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Cons: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Cons: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."
Pros: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Cons: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Cons: "No online updates or warning about flights for inexperienced flyers"
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Cons: "Late leaving Monterey. Other than that, fine trip"
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "Boarding was simple and efficient Seat was better than usual"
Cons: "Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary."
Pros: "On time. Nice plane."
Pros: "We did not fly to Rome on British airways. We flew Delta. Get it together"
Pros: "Boarding process was very good"
Cons: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Cons: "Poor choice and food"
Cons: "Los asiento demasiados pegado. Y el snack muy pobre"
Pros: "Boeing 777 was very comfortable and quiet. Power provided to each seat. Food and drink were readily available."
Cons: "They had to reboot the entertainment system 2 times to get it working which took over an hour. Had to redo seat assignments. Did not like bogus 79 and 129 dollar seat assignments that were designed to just extract more money from the customer."
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Pros: "That I arrived safely"
Cons: "I did not like the departure delay from 6:05 to about 9:50. Why did have to wait so long for a pilot to come, and then further wait for a flight attendant to arrive"
Pros: "Didn't realize till half way through the trip, but it was possible to view free movies via my iPad mini on Gogo Entertainment app. That entertained my rest of the trip!"
Cons: "No outlet found around seats, so I couldn't recharge my devices during the trip."
Cons: "Entertainment was boring"
Pros: "Best airline ever"
Serve sodas - but maybe there wasn’t time.
Pros: "The was helpful and friendly and was able to take care of problems."
Cons: "Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane."
Pros: "All great in Biz. class."
Cons: "Very long wait, though good communication. Rather bumpy flight."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Cons: "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "The crew was great. The seats, though cramped, were nice to have electronic device holders instead of built in screens."
Cons: "The flight was 9 hours and they didn't provide any meals. That's ridiculous. When I fly with any other airline for over 7 hours I've always gotten 1 meal, if not 2. The food for purchase however, was very good. But they should not expect you to pay."
Pros: "Great gate staff at each leg. Fantastic crew DEN to IAH"
Cons: "Nothing really. The layovers allowed me time to work on schoolwork and to enjoy lounges."
Pros: "Spa first class but seats are pretty comfortable. Wi-Fi works well ."
Cons: "Parked at gate getting in without gate availability. I hate those delays ."
Pros: "Check in at SFO was helpful."
Cons: "Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment."
Pros: "This was one of the worst domestic flights I’ve ever taken. United Airlines had a maintenance problem I’m delayed this plane by one hour every hour for six hours keeping us captive at the airport !! Horrible service horrible Airline I will try to avoid this at all costS."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Loved the fast boarding and quick flight! The crew did their best to inform us about our various delays."
Cons: "Cmon dudes, just plan ahead. Don't leave us to taxi on the tarmac for an hour before take off, only to do the same once we land! This shouldn't take quite so long."
Pros: "On time. No damage done."
Cons: "Not allow carry-ons. Big stewardess constantly bumped me on every pass up and down the aisle. Hassle recieving carry-on from gate. Extra small plane equated bumpy ride and poor cabin pressure."
Cons: "Flights were cancelled we missed our earlier flight due to united computer problems. No solution offeeed end up flying to New Orleans had to call a relative 2 hours to come pick us up. Customer service waits were over an hour with 10 computer terminals there and only 2 people working. Trip from hell."
Pros: "On time and early arrival."
Pros: "Short flight.... no food or ENT. But quick easy and pretty on time. Thx."
Pros: "Gate staff was nice."
Cons: "Difficult to understand steward on flight"
Pros: "Bathrooms and seats are too small. There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Pros: "they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew."
Cons: "Waited for clearance to take off for about 10-15 minutes on the tarmac."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Pros: "Nothing to like because the flight was canceled and flights the next day only had standby"
Cons: "Everything! We will try our best to never fly United again. They offered no compensation for our canceled flight and we incurred $400 in additional charges trying to get home a day late!"
Pros: "UAL gate agents were nice."
Cons: "TSA precheck still funnels in with non-precheck passengers and I had to take out my laptop even with precheck. Not efficient."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Pros: "What did I like? NOTHING"
Cons: "They changed the flight time 100 times and in the end I ended up with one more stop than originally scheduled, was supposed to be CLE-HOU-CCS and ended up being CLE-IAD-HOU-CCS ... with a loooooong layover in IAD, shame on you, I bought the ticket because it was supposed to be convenient"
Cons: "This flight was my third delayed United flight in under 3 days. I will not be flying with United again. Absolutely unacceptable."
Pros: "UNITED FLIGHT, great service, LOTS OF LEG ROOM! Pilot and first officer greeted the passengers as they deplaned."
Cons: "Touch down a little bumpy, not so smooth, but ok"
Pros: "Arrived on time. Plane was clean."
Cons: "Passengers for numerous regional flights had to wait in a crowded area before going to our gates in the basement. There was no attendant that I could see to tell us what was going on until 30 minutes or less before departure. I had never seen this arrangement before and was not pleased with it. On board, there was no snack, only a beverage, which I did not want."
Pros: "I liked how friendly the crew was there and from du range to denver."
Cons: "My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay."
Cons: "THe sits where very uncomfortable."
Pros: "Nothing I cuold think off"
Cons: "Too many delays, change of gates, maintenance check is too overwhelming. My Houston flight is unbelievable. We stayed were delayed for almost 5 hours . Wifi is not working"
Pros: "Great, friendly crew. Handled switching plane situation quickly"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Pros: "Easy boarding with app and boarding pass on phone"
Cons: "Didn't earn United points on my husbands flight even though I booked mine & my husbands flights together"
Cons: "I'm still at the airport !!!"
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Cons: "Flight supposed to leave 5:30 Am plane at gate since 7pm night before.. First flight of the day But NO crew to fly it until after 6:00 Am we were an hour late leaving. Had a 50 min layover in Denver.. Had to RUN 30 gates. This is purely their scheduling error."
Cons: "Had to navigate stairs"
Pros: "They let us get off the plane"
Cons: "No complaints"
Pros: "Flight was on time and crew was pleasant and professional."
Cons: "Snack and drink selection was poor."
Pros: "flight on time, smooth, safe"
Cons: "Crew was a little grumpy. older white man serving food & drink seemed displeased with his job."
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Pros: "Boarding on time"
Cons: "Headphone jack was broken Beer on the first flight was free, on the return cost 7 dollars"