6.0 GoodJul 25 2020
Pros: The manager doesn't care if you get your car no matter the circumstances. She made it clear my problem ( and I was a paying customer) was not her problem. I left in tears.
2.8 MediocreFeb 3 2020
Cons: Staff needed to call Hertz with questions.
No airport shuttle. Had to pay a taxi.
Could not add 2nd driver without additional fee.
10.0 ExcellentApr 21 2019
Cons: The drop off point was different than the pick up at the direction of Hertz however upon arrival the drop off point was closed. There was some confusion when we called the 800 number for assistance but after calling the local, pick up location (airport) we were ultimately directed to bring the vehic
9.6 ExcellentMar 19 2019
Pros: The staff was very friendly and helpful, would use over again and again!!Cons: When I searched for a car rental, I was asked what airline I was using, I assumed it would have used the Rental located at that airport, I had to take a Taxi to another Hertz location, it saved me money though, I guess I can't complain to much!!
10.0 ExcellentFeb 28 2019
Pros: HertzCons: The online process...had to redo rental via hertz because certain things were not explained well
2.0 MediocreFeb 4 2019
Cons: the car they gave me did not have working aux ports, they had no other vehicle and could not fix them. did not offer anything to compensate for renting me a faulty vehicle.
2.0 MediocreJan 13 2019
Cons: location was closed when plane landed. took bus to hotel in biloxi
no shuttle between airport and location, I was told this when I called the next morning. car was not used and my fee with you was non refundable after pick up date, will not use your service in future
4.0 OkayOct 22 2018
No customer servicePros: Car did well on fuel mileage.Cons: After three calls to change my dropoff location I was told that since I Paid ahead of time they could not adjust my reservation. I was then told that I had to call the place that I was going to drop it off at which was not open then I was told to call the place I wanted to change it to and was given that phone number that phone number for the 3rd time re directed me back to the main call center. I will never use hertz again once they have your money they don't care what you need or if your plans change. I have never been given so many different excuses as to why my needs dont matter.
9.2 ExcellentDec 10 2017
2 miles from airportPros: Staff was friendly. Car was great.Cons: I made the mistake of not double checking the address. I had renting off of the airport property and incurred cab costs both pick up and drop off.
8.0 ExcellentNov 29 2017
Pros: Easy buy now, then just pick up and go!