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Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.

Great service. Food could be improved but overall a very good airline

All good, except entertainment system could have been better. More choices.

Aircon set too high so VERY warm and VERY uncomfortable.

Great! Flight was delayed by 30 mins but all was great. Thanks.

Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.

Flew premium economy, well worth the extra. Much better seat size & space. Meals & snacks were lovely. Crew really pleasant. Internet is not great, not really useful for anything. Couldn't even send messages.

Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.

The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.

All was good, the only thing was it didn't run on time.

Terrible! Our flight was cancelled. No other nonstop flights available. Had to rent a car and drive 7 hours!

I really enjoyed the delicious food and the delicious breakfast; I also liked the seat—it was very comfortable—and the service was absolutely wonderful. The trip was smooth.

The food was awful. It had more than 2 hours delay. It was too expensive

They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.

My original flight was canceled the day before due to mechanical issues. I had to rebook and spend $129 for a night at the airport Comfort Inn.

Cancelled flight, had to rearrange plans independently and no vouchers offered

lack of older, great films. Too many child-oriented films. Calculate your % of children passengers, which will be minor.

Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat

Multiple delays and gate changes resulting in arrival with a 5 hour delay.

Didnt make it on flight. Flight was delayed. Then had to get rebooked for a flight that was 8 hours later. Guess who had to wait for 8 hours at the airport?