Wifi couldve been a lot better
The seats were small, even for airplane standards. No on board wifi to use the app entertainment.
Cons: "Flight attendant was very aggressive and confrontational."
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Cons: "American Airlines seats DON’T recline far enough. They cram too many rows making it more uncomfortable"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "Great Crew"
Cons: "More room"
Pros: "Seating space is like putting 5 pounds of something g in a two pound bag. Not enough space."
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Pros: "The flight was smooth"
Cons: "We boarded late, they were unable to seat our family all together, and the seats were uncomfortable."
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "They didn’t turn on the AC. Terrible service"
Pros: "Very good service"
Pros: "it was fine."
Cons: "annoying to be forced to check our carry ons when there is clearly still room in the overhead bins."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Great crew, comfortable flight."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Cons: "Plane was cold, seats old and uncomfortable"
Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
Cons: "There was only a shared screen. And the AA Entertainment app didn't work"
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Cons: "The set I paid for I didn't get that and service was not good at all"
Cons: "Very cold airplane"
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Pros: "It didn't take long for anything."
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "pretty comfortable seats"
Cons: "45 minute delay from Punta Cana Flight crew lets passengers switch seats and sit wherever they want. Screaming children were put in the row in front of me, which I know they didn't pay for(and I payed extra for my seat)"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Pros: "Excellent no fuss service on board. One of the flight attendants was wearing uggs boots which some might find odd but who cares when the service is done with a smile. Very comfortable seats, great entertainment system, food choice was good and what i had was flavoursome. And they give you noise cancelling bose headphones."
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Pros: "great service from flight attendance"
Pros: "I love that there is a direct flight with no connection to get to Key West. The flight leaves at a reasonable hour, and gets to KW in time to still enjoy the day."
Cons: "They still haven't learned to load from the back forward. I do not like to have to pay extra for certain seats."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Cons: "Terrible customer service, multiple flight cancellations"
Pros: "The flight was convenient and on time. The crew was pleasant."
Cons: "The brand new plane is very small and cramped. There is no pocket and the tray table is minuscule."
Cons: "The flight was starting to be delayed from 8 am in the morning, but did not take off until 5:55pm. Kept getting delays with no information. They could at least give detailed information as to why the delays..In this day and age they should we pay the bills."
Pros: "Direct flight"
Cons: "Seat is very uncomfortable Bad odor on plane"
Pros: "No surprises which is good"
Pros: "We did leave on time"
Cons: "The fact that we arrived 30 mins early and have to wait to get off"
Pros: "Absolutely nothing"
Cons: "Delays on take off, for a variety of reasons, terrible service, non communicative staff, extremely uncomfortable seats for any period of time longer than two hours. Spirit is so cheap, that it’s reaching a point of diminishing returns; the service is so poor is not even worth the low cost. Will never make the mistake of flying spirit again"
Cons: "Crew from Ft Lauderdale was very unprofessional and were hanging out as a group, laughing nearly the entire flight; they could not even get through an announcement without busting up."
Pros: "I arrived safely"
Cons: "Crew was not welcoming, seating was very tight, we boarded late and if you cant carry a purse and a carry on because you will be charged $45 online. $55 at the airport or $100 at the gate. Fees for this airline are insane!"
Cons: "Spirit website is horrid Had to wake at 4am to finally get my boarding pass"
Cons: "The woman at the gate was not very helpful about accommodating me bringing my needed medications on the plane that were in a cooler. Once the crew came, they were much more helpful and willing to assist in getting my needed medications on the plane and traveling with me. Also, it was my first time flying Spirit Airlines so I was not aware that although the initial price for the ticket was very competitive, they nickel and dime you on everything from carry-on baggage to a nonalcoholic beverage on the plane, so when comparing it to other airline prices it's really not as cheap to fly as you initially think it is when you purchase the ticket"
Pros: "Assistance with printing Boarding Passes"
Pros: "Sprite is a ripe off"
Cons: "Show respect to thé black community."
Cons: "Was a few minutes late no help, compassion or anything for a handicapped person alone"
Cons: "Excessive baggage charges"
Pros: "Good for the price of the round-trip ticket."
Cons: "The cost of the carry-on is more then the check-in for baggage. The Ticket Service Agent at Myrtle Beach Airport - John Griffith was very rude and had an attitude. We didn't know we were standing in the wrong line, he didn't want to accept our baggage. Was going to take the 2 others who had came after us, but the lady had said to take us first. Then he told me not to give him an attitude. When he gave us a really dirty look about it. He acted like he didn't want to be there and we were bothering him, he was very irritated. I have never in my years of flying, had anyone every do that to me. I give his service a "F", he failed to meet all of his requirements: professionalism, respect, misreprensenting Myrtle Beach, Spirit Airlines and his duties of his job. He needs to be retrained or find another job!!"
Cons: "These were the most uncomfortable flights ever. I understand their pay for what you get ethos, but it needs to be much clearer up front."
Pros: "A direct flight."
Cons: "My return flight from Dallas to Myrtle was canceled after check in. There was poor communication as to what to do next, ultimately we were rebooked on American. If it happens to you don't be the guy yelling and screaming, we quietly asked what to do and we're rebooked amidst the chaos within 20 min or so, while the aggressors were still waiting several hours afterwards."
Pros: "I loved the personalities of the crew and pilot; they were very warm and I felt as though they were comfortable being themselves. We arrived 1.5 Hours early to our destination which was great except there was no gate for us when we arrived..which brings me to my qualm.."
Cons: "We were on the plane for 2.5 Hours waiting to be assigned to a gate, which was very frustrating."
Cons: "The staff weren't professional.they did a horrible job in letting us know what we can carry on to the plane and what we couldn't. We ended up having to pay more"
Cons: "I was blind sided by the luggage fee for a carry on. It made my flight cost $84 more. For the total price of my flight I could have found something cheaper & more convenient. Also, the website was difficult to use. I wasn't able to purchase bagge on the website even with the help of a spirit agent. I was very unsatisfied."
Cons: "They cancelled for no reason at the gate"
Pros: "On time great service and the pilot did an outstanding job."
Cons: "No issues with this trip it would be nice if my Pre TSA number showed instead of making me go to the counter and get new boarding pass every trip"
Pros: "Smooth flight"
Cons: "My seat did not recline. My carry-on would have been $59 so I checked my bag for $52nat the airport. There was nothing to read on the plane. There was no TV or music. We were not offered any complimentary beverages or snacks. The flight was delayed 15 minutes. I was seated in the back of the plane, and could hear one of the flight attendants talking loudly non stop during the entire flight."
Pros: "crew very nice"
Cons: "2 delays and then when arrived to counter wasnt let on plane 40 minutes before flight although already check in done, ticket printed, and bag paid for on line before getting to airport. had to be rerouted 2 1/2 hrs to atlantic city from nyc and pay for taxi and bus to get to nyc bc needed to get to nyc before 12 noon for a funeral. I was concerned if took next day flight it would be delayed and would miss funeral."
Cons: "It is really necessary to charge for everything. Coffee or drink."
Pros: "On the way from Boston to Myrtle Beach (which is not what you are asking but I wanted to tell you anyway), I LOVED the flight attendants. The gentleman was SOO FUNNY, he told people that in the 17 years he has been "standing up here, inevitably some of you will not turn off your cell phones. You won't do it. Don't make me come back there after you". Then, the woman attendant did "In Flight Yoga", it was soo fun and soo funny. We all were laughing, it made for a great flight down to Myrtle beach. It even made the turbulence not so scarey."
Pros: "we booked a flight in January for a family member's 90th birthday party in April. The confirmation ticket said the flight took off at 4:15 but when we got there they said the flight was changed to 3:45. We missed the flight because no one notified us of the change. We also had purchased insurance. We deserve either a refund or a free flight to our next destination. Some sort of compensation is deserved."
Cons: "Imagine an all you can eat buffet for $5 with all the best things like prime rib and king crab legs. The reality sets in when they charge you $55 for a plate and an $25 for a fork to eat with. If you want to drink there is an additional $25 water service fee. If you need to use the bathroom that will cost you an additional $50. Your $5 buffet has now cost you $160. The only difference between the above scenario and my flight was the buffet actually cost $300 to start with before piling on the additional fees. It is the only airline that flies directly to Myrtle Beach from here. I had no zero options otherwise without long layovers. The one redeeming thing about this flight was the crew."
Pros: "I was able to easily cancel my reservation"
Cons: "Not a penny was reimbursed so I paid for a service for which I could not use, despite cancelling early (>30 days in advance of the reservation and due to a work conflict, which was the reason I purchased the insurance to begin with!). This insurance is a complete scam!"
Pros: "The crew was very nice."
Cons: "The boarding process was very difficult. Our flight was delayed due to weather but there was no communication between the spirit agents and the passengers. It was very frustrating."
Cons: "I ended up paying bag-check fees I didn't need. It was an honest mistake and I should've been able to correct it. The web site and phone resources were inadequate to address. Spirit treated a first-time customer very poorly. They're cheap, yes, but be prepared to feel cheated"
Pros: "I haven't flown on Spirit for awhile and even though I know it is stripped down to be more affordable it has become ridiculous. If we were told once over the intercom, we were told at least 20 times that if we dared to put our "personal" item in the overhead compartments we would be charged $100! So they said that you had better come up to the desk so it would be only $65! These threats worked and people who really did have personal size items paid $65 when it should have been free. Also, I suppose we were on a newer plane because I could not believe that the seats were actually hollow and there is no padding! It looks like a normal seat until you sit down and realize the seat in front of you is hollowed out. The tray tables are the size of a smart phone and were too small to support an iPad! I was glad it was only a two hour flight because it was extremely uncomfortable. It made me wonder (and pray) what other shortcuts Spirit has taken recently. The crew wasn't rude but they were so busy checking overhead departments to see who they could charge that I don't think they gave the passengers any thought. We did make it to our destination safely and that is really the most important thing. However, I will really shop around for a different alternative before I flight on Spirit again."
Pros: "Got from point A to point B and back... Alive."
Cons: "Cheap flight... wait for it... until check-in. Then, baggage fees. Then seating fees.. Didn't fall for that one though. $45 per carry-on, per person, per direction. And a seat selection fee. Bogus. If you waive that guess what.. you get seats anyway. So we decided to just bring one bag after paying for two and I called Spirit for a refund. 30 minutes later I finally got a refund. Keep 'em on the phone.. You'll win. Seats are cramped and they cost the same as better airlines after all their extra, hidden fees. Enjoy it Spirit. That was our first, and last flight with you.. ever. I'd rather take a three stop flight to get to my destination from a reputable airline."
Pros: "The only thing i liked was that i didn't have to drive ten hours."
Cons: "I didn't like the ridiculously hight fees i had to pay for a carry on bag carry on luggage should be free. I also didn't like the three hour delay i had."
Pros: "The ease of using Uber and flying through the shortest security line EVER? PRICELESS!!"
Pros: "The AC airport was easy to get through and boarding was pleasant. There were also no delays which was nice."
Cons: "Spirit airlines is the worst with their uncomfortable, cramped seats and their ridiculous policy of charging extra for just about everything."
Pros: "Can't complain when departure and arrival are on time and and all employees were nice. All I could have hoped for."
Cons: "Surprised Spirit doesn't offer any entertainment options..... even if they charge for it. Internet or TV? Don't other airlines make money on that?"
Pros: "I liked how inexpensive it was."
Cons: "Trying to navigate the spirit website is a nightmare. I booked through Kayak and there was no provision for booking the checked bag at that time. Trying to go to the spirit website and booking a bag was a total nightmare. Whoever designed the website is a very disturbed individual and if his mind reflects the website, I feel great empathy for him. Jim."
Cons: "Fees for baggage, fees for snacks,fees for seats if you want to sit together, and to top it off, the plane was late arriving for boarding, and sat on the tarmac for 45 mins to take off on our flight in New York! And another thing, the seats are so close together that the passenger sitting behind you ends up with their knees in your back the whole trip. Every move or shift they make is a thump in the back. My kidneys may never recover! Ugh!! Will only use your airline as a last resort."
Cons: "I had an Isle seat and the person next to me was 6 foot plus and approx 300 lbs. I had to sit with one side turned because his body was so far into my space I could not sit straight back. I ended up with a cricket in my neck and back as a result. They should akermann people like that buy two seats. He was so overweight he had to keep his head resting against the seat in front most of the trip."
Pros: "Nice plane"
Cons: "Counter Service at Myrtle Beach, attendant's were rude, I wasn't aware of the weight limit for bags at 40 lbs.. I had to pay extra for 15 lbs. I mentioned it wasn't a problem at LaGuardia and he told me they all need training there ands he should go train them."
Pros: "I liked the timeliness, efficiency and straightforward approach to flying."
Cons: "I don't love the bag fees - but plan ahead and be smart...and it won't really cost you much at all."
Pros: "Getting off of there flight. Otherwise not a damn thing."
Cons: "Got to my gate, the computer said my flight was arriving on time for myrtle beach, so as I was sitting there waiting, I just so happened to hear one of the employees passing into elevator that my flight had changed to a different terminal (at the other end of the airport). So I quickly got up and went over (along with a handful of other passengers). When we got there, we had asked if it indeed got switched. With a snobby reply, were told yes. When we asked why there was no announcement, she said that she was just going to (not even 5 minutes before we were about to board. Then she got on the PA system and said "all zones boarding" so it was like a damn mob scene loading. Additionally, the plane was terribly small. I'm not a big guy by any means (tall but not wide) and I had to sit all prim and proper with my legs straight facing forward and my arms squeezed together or else I would of been bumping into the other passengers. There was also not complementary snacks or soda (which is fine) but they charged $3 for like 6 ounces of soda or a little snack pack of pretzels. Furthermore, there are no tv's, arm rests with the audio jacks (arm rests were maybe a foot long), they had no magazines, and the trays that fold down were the size of like four note cards. A just a heads up, don't buy the cancellation package/insurance for your ticket. I'm starting a new job at the end of the month and had to change my ticket. When I called, I was then told that this could only be used for job layoff or death in the family. I then told them job layoff, I was then asked if I was there for more than a year (I was only there for 6 months) and said no but lost that job because it went out of business. I was then told this wouldn't count and that there was nothing they could do for me. So then I had to end up buying another ticket at full price."
Pros: "The simplicity"
Cons: "bags lost not apologetic took 7 days to get bag"
Cons: "Being told that the flight was cancelled after I left for the airport 2 hours away. Spent an additional $300 to stay in NY so that I could fly home 2 days later. First & last time I will ever fly Spirit"