Crew was good. Great flight. Just cookies an water was served, wanted more! Im leaning toward more direct flights, spent whole day at airports an layovers. My time is more valuable. My idea of flying is changing.
Flight was cancelled by the airline
Cons: "The plane change in LA was confusing & not very clear."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Cons: "long delay in boarding"
Cons: "Temperature inside airplane extremely hot."
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "The flight was on time and they did give free snacks! Nice change!"
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Pros: "Very comfy first class seats"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "The food was improved and the seat was comfortable."
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "Everything went smoothly"
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Cons: "It was scheduled so late at night."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "The flight attendants gave great service"
Pros: "Made the best of a overcrowded messy airport"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "I liked the fact that the flight left on time and landed ahead of schedule."
Cons: "The flight was rough. The coffee was horrible though."
Pros: "The professionalism of Delta employees, timeliness of flt."
Cons: "Time to bring in dual class flights!"
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "I like that I paid for a first class seat with no first class service."
Cons: "Suspended food is a rip off, I flew this same leg a month and a half ago got food, what changed, NOTHING...I have flown AA for 20plus years. I never got credit for that flight either. I am aware safety first but what does it really have to do with QUALITY of the Airline. Still love yah tho."
Cons: "Book seats together for parties traveling together."
Cons: "Flight attendant was very aggressive and confrontational."
Cons: "I’m tall. And there is no room to put my legs or my arms."
Cons: "Food availability."
Cons: "Flight was 2 hours late, and forced a full on sprint to get to a very distant gate in Philly for layover"
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Cons: "I got assigned seats but when we got our boarding passes we were seated several rows apart, not in the seats I got when tickets were purchased months earlier. So we got reassigned to near back of plane, not at window seats, near several families with small loud children!! Not pleasant!"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "Great Crew"
Cons: "More room"
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Cons: "My entertainment screen was not operating. Could not recline my seat."
Pros: "Very good service"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Service was excellent"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Cons: "Very poor communication with multiple delays. Boarding was 2 hours late, and yet flight was still showing as on time. Then when finally boarded, sat at the gate much longer due to no push back crew. Sloppy and disrespectful of peoles time!"
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "Nice new video entertainment system was good as were electric outlets . Adjustable headrests good too. Crew fine..."
Cons: "No food for 4+ hour flight . Seats incredibly cramped . Gee whiz ."
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Cons: "My screen was not responsive most of the time"
Cons: "The a.c didn't work and it was really hott in the aircraft."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"
Pros: "The plane had a wider aisle - much appreciatedz"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "Entertainment us on point!"
Cons: "Boarding sucked, 90 mins delayed and made us check in bag. The snacks are TERRIBLE - no thank you."
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "The plane left on time."
Cons: "At Heathrow -- The passengers were sent thru three security checks to get into the boarding lounge...after the TSA standard check. There were no bathrooms, no water and not enough seats for everyone. It was hot, loud and there was no exit once you entered. This is one of the worst pre-boarding situations I have ever had, ever. The security people were unnecessarily slow and difficult."
Cons: "No team communication"
Pros: "Quick and slick"
Cons: "Airline wasn't super fersher, but fersher enough to be like, yeah, this is fine."
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Cons: "We were stuck from 11 pm to 9am at the airport without food (nothing at the airport was open and nothing was nearby). We did not get the hotel promised. The plane was very small and uncomfortable. I felt sick."
Pros: "The flight was on time and the crew efficuent"
Cons: "The airplane was cold."