Find cheap flights from Jomo Kenyatta Airport, Nairobi to Accra

NBO - ACC

Find cheap flights from Jomo Kenyatta Airport, Nairobi to Accra

Round-trip
Economy
Nairobi (NBO)
Accra Kotoka
Fri 12/4
Fri 12/11
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Good to know

Low season

June Best time to beat the crowds with an average 18% drop in price.

High season

December Most popular time to fly with an average 18% increase in price.

Average price round-trip

$598 (avg. price over the last 2 weeks)

Good deal round-trip

$486 or less

Good deal one-way

$370 or less

When to book flights from Nairobi Jomo Kenyatta Intl to Accra

Estimated round-trip price
Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $370 or less one-way and $486 or less round-trip.
  • The cheapest flight from Jomo Kenyatta Airport, Nairobi to Accra was found 78 days before departure, on average.
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be November, December and January. The cheapest month to fly is June.
  • Morning departure is around 79% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking Jomo Kenyatta Airport, Nairobi to Accra flights

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Top 5 airlines serving Nairobi Jomo Kenyatta Intl to Accra Kotoka

Scores according to KAYAK customer reviews

8.0
RwandAir
Overall score based on 283 reviews
8.1
Boarding
8.3
Comfort
8.6
Crew
7.0
Entertainment
7.8
Food
Airline reviews

Pros: "The two check in bags rule."
Cons: "Not applicable"

Pros: "Yes"
Cons: "Customer services"

Cons: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"

Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"

Pros: "Well organized on check in. Attentive"

Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."

Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."

Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"

Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"

Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."

Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"

Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"

Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."

Pros: "The Airbus. The crew's simple commitment to excellent service"
Cons: "The unconventional check in closure 90mins to departure even when the plan arrived late"

Pros: "Good and clean planes, good service"
Cons: "We had couple of ours delay and not well communicated"

Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."

Cons: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."

Pros: "Friendly staff, decent snacks and entertainment options"

Pros: "New airline. Left 20 mins early."
Cons: "Nothing."

Pros: "Landing was very smooth. I got window seat as requested."
Cons: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."

Pros: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."

Pros: "What did you like? the attendants were very kind"

Pros: "Good"

Pros: "Was good on time"

Pros: "on schedule. staff at counters and flight crew were courteous and professional."

Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."

Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."

Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"

Pros: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"

Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"

Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"

Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"

Pros: "Like Kigali it was clean and efficient."
Cons: "Food is almost inedible"

Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"

Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."

Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"

Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."

Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."

Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"

Pros: "The flight times were perfect and the seats were comfortable."
Cons: "The food was just ok"

Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"

Pros: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Cons: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."

Pros: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Cons: "The rude flight attendant who was welcoming people to the plane"

Pros: "They have great food, amazing crew, great customer care.."
Cons: "No entertainment, some few crew members has a bit of an attitude."

Pros: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Cons: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"

Pros: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Cons: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"

Pros: "It was a short flight and all went well. We even had time for a snack."

Pros: "Service! Smooth ride and good food!"

Pros: "the only one thing I loved about the flight was it being DIRECT from Mombasa to Kigali. I didn't have to pass through Nairobi."
Cons: "Don't expect a lot in Africa. The service wasn't that bad, but it needs a lot of improvement. Partyly because Rwandair's planes are small (Boeing 737-200) there was a lot of turbulence during the flight... A lot to learn from Kenyan and Ethiopian!"

Pros: "Good"
Cons: "Goood"

Cons: "Everything was ok and no delays"

Cons: "Not losing my luggage"

Pros: "It was a smooth flight and the crew were nice."
Cons: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"

Pros: "On time"
Cons: "Send notifications"

Pros: "Professionalisms of Crew"
Cons: "N/A"

Pros: "The crew was amazing, but the sit was uncomfortable"
Cons: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"

Pros: "Nothing"
Cons: "Boarding it was not good"

Pros: "Arrived on time. Baggage arrived quickly."
Cons: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."

Pros: "Nothing"
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"

Cons: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."

Pros: "Amazing crew"
Cons: "The plane was small, and boring"

Pros: "Direct flight"
Cons: "Food, boarding, carry on bags checks, 1 hr waiting time for baggage claim at destination."

Cons: "Really I have taken this flight several times and they are always perfect"

Cons: "1 1/2 hour delay out of EBB meant missing the connecting flight -- not uncommon apparently. No one was available at the transfer desk in Cairo for over an hour. The alternative through Rome & onwards put us into Munich in late evening."

Pros: "Our flight got delayed for 3 hours and they where ri rude to us"

Pros: "The planes for the 2 legs of the trip looked clean and well maintained. The seats were very comfortable and the crew were friendly and helpful."
Cons: "Food and entertainment - There were limited choices for drinks on the Lagos - Cairo leg of the trip, basically water and soda were served. In addition, there was no personalized entertainment."

Cons: "Im still not st my destination due to delays of the airline"

Cons: "Entertainment"

Cons: "Nice crew. Company should be rated better...!!!"

Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."

Pros: "Nice planes. On time. Very friendly crew."

Pros: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Cons: "The seats could be roomier."

Pros: "Enough room to sit comfortably in."
Cons: "Bathrooms were so dirty by the end of the trip. The toothpaste they gave us was so dried out, you couldn’t even break the seal on it. The ear plugs they gave out were useless. The entertainment had no movies or TV shows I liked. There was a guy next to me who overflowed his seat over into mine."

Pros: "Perfect"
Cons: "Perfect"

Pros: "The seats were comfortable. Entertainment was good. Food was good."
Cons: "Having vegetarian meal options would have been great."

Cons: "The problem with you guys with priceless they made reservation under my name and i want to correct this at the time to my sun but they didn’t send me anything about fhe reservation until the next day so i lost the ticket because i am not traveling they should asked before they made the reservation"

Pros: "There were bedbugs on my seat"
Cons: "Higiene"

Pros: "On time"
Cons: "Nothing"

Pros: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"

Pros: "They were timely."
Cons: "Poor entertainment, small seats, not enough food or drinks."

Pros: "Excellent flight, on time, good crew."
Cons: "Nothing"

Pros: "Friendly flight attendants, clean, very smooth takeoff and landing"
Cons: "Signs are not very visable at airport"

Cons: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"

Cons: "Worst experience ever . Haven’t got the flight"

Pros: "The check in person was extremely nice and helpful. The flight attendant was very helpful and was far beyond our expectations."
Cons: "The movie selection didn't have many classic movies."

Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."

Cons: "Every thing"

Cons: "Ran out of chicken meal"

Pros: "Big Jet, Clean and very good service."

Pros: "Timing perfect on time, curious crew members. ."
Cons: "N/A"

Pros: "The pilot is very professional . The crew is well trained"
Cons: "Beijing airport delayed the flight 75 minutes !! Too much aitting in the plane"

Pros: "Crew was nice"
Cons: "Very rough landing."

Pros: "Boarding and take off are on time. Landing was super."
Cons: "Not applicable."

Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."

Pros: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Cons: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."

Pros: "Bording+crew"
Cons: "Time arrive late"

Pros: "Services"
Cons: "Allowed only one bag and charged $120 for second bag. I thought we are allowed two bags"

Pros: "Nothing was good. Everything was horrible."
Cons: "Flight attendants are rude and nasty. They take forever to accommodate you. When you press the flight attendant button to be taken care of. They don't care at all. If you ask for help you're left unhelped."

Pros: "The crew were so helpful and friendly. Comfortable seats and nice plane."
Cons: "The flight was too short to enjoy their food or entertainment. Coffee was good."

Pros: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."

Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"

Cons: "Food could be better."

Pros: "Comfortable seat"
Cons: "Having free snacks"

Cons: "Seat didn’t recline..."

Pros: "All services were superb. From boarding, food, to bye bye from Crew very unique. Good team"
Cons: "Every was excellent"

Pros: "good food"
Cons: "the entertainment system is outdated"

Cons: "I paid extra for the seat but it was very cramped."

Pros: "Direct flight. Crew was good. I got home alive."
Cons: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."

Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."

Pros: "Comfortable clean food was tasty and appreciated the complimentary drinks"
Cons: "Offered bottles of water...not just small cups"

Pros: "Crew was great, plenty of food."
Cons: "The announcements ran a bit long toward the end of the flight. Quite a bit long"

Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."

Pros: "Boarding"
Cons: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."

Pros: "The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again."
Cons: "The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice."

Pros: "The in flight services met my expectations."
Cons: "We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated."

Pros: "The crew were very nice. Liked the food."
Cons: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."

Cons: "stuffy staff, not helpful, horrible seating - definitely don't see things from customer point of view. Will never fly BA again"

Pros: "Excellent customer care"
Cons: "Hand sanitizers would have been great."

Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."

Cons: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"

Pros: "Flight was safe. Pilots did fine job."
Cons: "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."

Pros: "Crew"
Cons: "Seats were too small..tight fit."

Pros: "The flight was on time"
Cons: "This was an old plane. No electrical outlets. The entertainment system didn’t work. Sure didn’t bend over backwards to make us happy. 1 cup of coffee. I did get a refill but only because I got up and asked someone. I will sure avoid British Airways. We took 3 long flights with them and they were all on that old 747. They need to update."

Pros: "The crew was helpful"
Cons: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."

Pros: "Food, ."
Cons: "The flight was delayed 4hrs after a 5hr layover. Passengers where shifted from a warm departure area to a very cold area to wait for transportation to the plane. Overall confusion of the staff. The pane, a 747 seemed to be an earlier model plane that needed to be updated."

Pros: "It was on time"
Cons: "You can’t pay to pick a seat"

Pros: "The crew was amazing and attentive"
Cons: "It’s an older plane. Video screens are pixelated. Seats are cramped and I’m only 5’3. Boarding process was a mess. They used 15-20 minutes calling the first class and premiere class passengers. Then announce everyone else can board in 20 minutes. I ordered a lactose free meal and got curry with caramel cream, butter, milk stick for coffee and bread. Snack was a snack sized kit kat bar."

Pros: "Flight on time, great crew and generally good service"
Cons: "plane interior was a little "tired""

Cons: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."

Pros: "Comfort,food,service"
Cons: "My screen failed and was not able to work"

Pros: "Surprised that the food was delicious"
Cons: "Obtaining the boarding pass at Heathrow took time"

Cons: "It took forever for them to serve drinks and we are at the back of the plane I asked for a water and it took forever to get it and she was rude"

Pros: "Lots of space. Decent food."

Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."

Pros: "Punctuality"
Cons: "Mediocre aircraft, dismissive crew. Nothing surprising from BA to be quite honest I shall continue to lower my expectations."

Cons: "The was delayed. Seat are not too comfortable for long trips"

Pros: "The entertainment selections were awesome."
Cons: "The passenger in front of me reclined so far, he was basically on my lap. It made it difficult to see the screen and eat dinner, which was subpar. The person behind me kept poking me in the back. I couldn't figure out how or why. I could've used more arm rest as both people on either side of me took the arm rest. So basically I was surrounded on all sides by inconsiderate people, who were probably as cramped as I was."

Cons: "No wifi. No tvs. 1985 just called and they want their no entertainment airplane back. This is 2017.... get with the program!"

Pros: "The crew was very nice and welcoming."
Cons: "The seats are not comfortable at all. Spaces are too tight."

Pros: "None of my nine checked in luggage arrived. The following 8 of the 9 came. One is still missing. This is a British Airways ticket using American Air for the first leh."
Cons: "The fact that my luggage and that of my children did not arrive."

Pros: "I like the service and the food it was served."

Cons: "The only flight we have ever been on of two hours or more where there was no complimentary snack or beverage service---not even coffee or water!"

Pros: "I felt like the flight attendants were extra nice on this flight! The super positive attitude alone made the long flight much more pleasant :)"
Cons: "Landing was a little rough--big, choppy dips during descent. Not as smooth as other large commercial flights I've taken."

Pros: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."

Pros: "Civility in the boarding process, bathroom cleanliness and on time departure and arrival."
Cons: "Poor entertainment system and choice. Some parts of the main cabin were dirty. As an asthmatic, I tend to be quite sensitive to dust etc. The age of the plane. Some of the flight attendants seemed not as friendly on request of some, not all, service."

Pros: "The food and the boarding crw comfortable"

Pros: "service"

Pros: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."

Pros: "Courteousness , pleasant staff and good food on board. Overall my flight was good. Nothing to complain about."

Cons: "Nothing"

Cons: "Safe"

Pros: "The crew whas perfect, the seats comforted and the food whas good."

Cons: "Nothing else. All was well"

Cons: "Punctuality. Time is off the essence."

Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"

Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."

Cons: "The chicken was undercooked."

Pros: "everything was pretty adequate"
Cons: "they skipped me when they passed out food and never came back."

Pros: "Your crew were great."

Pros: "Nothing"
Cons: "I was overbooked in Addis"

Pros: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Cons: "Transportation from the aircraft to terminals."

Pros: "Conexion"
Cons: "Delayed"

Pros: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Cons: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"

Pros: "Crew were nice"
Cons: "Always delaying, catastrophic food."

Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."

Pros: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Cons: "Nothing"

Cons: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."

Pros: "The crews"
Cons: "The food"

Cons: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"

Pros: "Flight attendants were helpful and attentive."
Cons: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."

Pros: "Boarding was superb"

Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"

Pros: "nothing was exceptional"
Cons: "luggage did not arrive."

Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"

Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"

Cons: "Price. Ease of early checkin"

Pros: "Nothing"
Cons: "Everything, from Customer Service, flight, baggage handling"

Pros: "Prior seating options, friendly air hostess, and vegan meal options."
Cons: "Flight from U.S had frequent meals, flight to Ghana had a sandwich and meal, and the time in between the two was extremely long, after been up extremely early to depart. It would also be awesome to have Ethiopian meal option, like injere"

Pros: "evry thing"
Cons: "no thing"

Pros: "NOTHING!"
Cons: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."

Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."

Cons: "Please have a vegetarian option that does not contain cheese."

Cons: "There was a four hour delay for departure!"

Cons: "Ground staff past security at Intl departures were unhelpful and scarce. The gate number on the boarding pass and screen did not coincide. Unlike other airports the screen was not the most recent information. Even when told about the discrpancy and mix up for many passengers, the mistake on the computer was not rectified"

Pros: "Customer service was great and the restrooms were cleaned regularly unlike some long haul flights where it's not the case."

Pros: "Boarding and the programmatically were fine."
Cons: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."

Pros: "Friendly team."

Pros: "Great service"

Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."

Pros: "Not much. Will not fly them again."
Cons: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"

Pros: "The guy I was sitting next to."

Pros: "The flight attendants were lovely."
Cons: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."

Pros: "They need to make the seating more comfortable especially with such looong flights!"

Pros: "The short time it took to get to my destination. The great work done by flight attendants."
Cons: "The small seat I got."

Cons: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"

Cons: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."

Pros: "Nice staff, lits of attention in my aeat"
Cons: "Blocked toilet made cabin unpleasant and stuffy. I was uncomfortable because of smells in the plane. Shoukd have been fixed immediately. Not sure the Purser knownehat to do. Skywatch soes not work in center seats. Could not follow flight status."

Pros: "Seat sizes were okay and the boarding times were on time."

Pros: "The crew were pleasant. Overall servive was good. Boarding well organized,"
Cons: "Wasn't comfortable. Should improve on food. No entertaient during flight,"

Pros: "Crew was fast and friendly. Flight was on time."
Cons: "A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?"

Pros: "Overall it was fine. However there were some downsides..."
Cons: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."

Pros: "great food, entertainment was good. host and hostess were friendly and professional"

Pros: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Cons: "food"

Pros: "I loved the short flight will book again!"
Cons: "Everything was great!"

Pros: "Everything"

Cons: "My bag was opened and some items were taken out my watch , cologne for men and some Ghanaian currency for my taxi back home"

Cons: "Someone entered my bag and took my jewelry"

Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."

Pros: "Departed on time and arrived on time . Staff very courteous"

Pros: "Food and service"

Cons: "Delays"

Pros: "Quick"
Cons: "No complaints"

Pros: "The flight attendants were as courteous as possible."
Cons: "Our flight was delayed by 90 minutes so that passengers on a late flight could join us. Once arriving at Lagos, our luggage was nowhere to be found. The airline failed to follow up regarding when the luggage arrived at Lagos. Horrible experience. Fly with Kenya Airways at your own peril."

Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"

Pros: "I liked the food and actual service on the flight"
Cons: "The airport staff sucked!! VERY RUDE! Acted annoyed when I asked how long the flight delay was or for directions to the next gate. I know I am an American and used to different services. When a foreigner asks me for guidance, I go out of my way to help. When out of your element, rude staff just add to the stress of being delayed! I hate Kenya Airport staff!!!"

Cons: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."

Pros: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Cons: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."

Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."

Pros: "Good connection"

Pros: "KQ is one of the few I like among African airliners for its streamlined system and staff's friendliness. This time i took note of a young male CA called Tonny who was very smiley all along, demonstrated care towards all passengers, and seemed to enjoy his work genuinely - which is sadly hard to experience with other global airliners. The staff are well-trained, unlike ET, interacting with passengers on an Raul footing, and it was a pleasant journey this time as well."
Cons: "I am not quite sure if the staff checking passengers in for the flight in EBB were KQ employees, but with that reservation, I was quite disappointed to learn hat KQ does not provide accommodation for 11-hour transit in Nairobi and make its clients stay inside the airport. I almost assumed that the overnight accommodation is given for such a long layover, but nooo! Even when I asked the checkin lady at the alone counter desk at EBB return modestly, "Do you by any chance provide a hotel room for me for the long transit?" She had the guts to say a straight no without a smile or looking into my eyes. I eventually booked a hotel room on my own which cost me nearly $100. I thought that was ridiculous service modality for a major African airliner."

Pros: "Nothing"
Cons: "Poor organization regarding flight cancellation - I was stuck in the CDG airport all day long to find out more information and get a hotel voucher. And then next morning, there was no clear announcement regarding a rescheduled flight; the flight was delayed AGAIN. This trip caused so much problem in my work."

Pros: "The pilots are very friendly and regularly updates passengers o issues"
Cons: "The crew on this route are very rude. My experience with them for the last 2yrs is just but a nightmare. They shout at passengers when requested for simple things like drinks, blankets and sometimes even ignore calls."

Pros: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."

Cons: "Delays"

Pros: "Nothing ticket was too expensive"
Cons: "Food is awful"

Pros: "Nothing"
Cons: "That the flight time was changed from 8am to 10am and we were not informed until check-in time. Then the flight was changed from 10 to midday, but we were only told during boarding and told to go for breakfast at some restaurant without getting directions. On arriving at the restaurant, we were made to sit in a waiting area for over 30 mins then later told to move to another restaurant, without directions. After going through the gate to board for the midday flight and waiting over an hour, we were informed that we were to fly at 4:15pm! The flight was uncomfortable with seats that had absolutely no leg room and non reclining seats"

Pros: "Almost evrything to do wtih the flight."
Cons: "Airline left my bag in Nairobi. Still don't have it now 33 hours later."

Pros: "Crew Communications every. Inbound Captain Landings and Take off"
Cons: "Captains Landing outbound Fugi Airport Siera Leone and Landing in Accra. The Pilot caused Panic, he is inexperienced. Captain flight 5595 to Accra from Monrovia on Sep 2,2016. Disaster awaiting"

Pros: "Nothing"
Cons: "I was stranded for 48 hours with no food, water, money or wifi and they kicked me off my fligbt"

Pros: "The in-flight crew were wonderful!"
Cons: "I was told to get my boarding pass at the counter, and when I did so, I was consistently told how wrong I was. They moved gates, and didn't update the screen or airport-wide monitors. A staff member didn't come get the 30+ passengers until 15 minutes before. One of my two bags didn't make it to the airport. After working with a very unfriendly airport worker, I was told it would be delivered to my hotel by 8 am. The receptionist told me tha they left a message, saying I could pick it up at the airport."

Pros: "The food was great. Ate rice and chicken and had bread. Even with a short flight, they offered a meal, drinks and coffee. Also enjoyed the comfort, because the flight was not full. I had an extra seat of room which was very nice. The crew was also very helpful and nice."
Cons: "Before my flight, the workers at the gate would not let me enter earlier than 1 hour prior to departure. Also there was no entertainment offered on this flight although there were systems in place."

Pros: "Nothing"
Cons: "Everything"

Cons: "Laguages lost"

Pros: "Extremely friendly and helpful hosts. Enough space. Overall a very rewarding way of travelling to East Africa. Will use them again. Very impressed on our flight from Johannesburg to Nairobi -- they booked our 87 year old father-in-law about 5 hours before flight time, took care of his luggage all the time, and helped him get on the flight after midnight on his own. He arrived safely with such good care!"

Pros: "The airline did not make further damage to my bag, they did not cut any more zippers like they did on outboard flight 2 weeks previous"
Cons: "Caused my airport transfer to not wait at airport for me because the flight was so late"

Pros: "Entertainment system, USB plug"
Cons: "Flight delayed more than 1h (as usual for KQ) unpleasant crew (as usual for KQ) This airline is moving form the pride of Africa to the shame of Africa."

Pros: "we got there on time and safely"
Cons: "bit of body odor coming from the crew weird temp control - freezing to hot to freezing food needs work badly"

Cons: "2 hours late"

Pros: "Reception"

Pros: "The crew on Kenya Airways is generally fantastic. Always pleased to travel with them."
Cons: "My luggage did not make it on to the flight.This seems to be a common thing for flights from Nairobi to Antanarivo."

Pros: "Nice crew"
Cons: "My luggage zipper was cut open on my checked baggage. My bag is greatly damaged Unannounced gate change in Nairobi"

Pros: "soft take off and landing. Generally satisfied with the services."
Cons: "I didn't see anything bad"

Pros: "On time, fast effciient process"
Cons: "Partocularly that you cant get the boarding pass in the KQ App, so hassling trying to get it resent by SMS etc. Also ... seat sizes are too small for averagely large (6 foot) people."

Pros: "KQ cabin staff are always so friendly and professional. Always excellent service—I'd favorably compare KQ's flight attendants to any in the world"
Cons: "Flight downgraded from a 787 Dreamliner to an old 737. I would have flown with Emirates if I was booking a 737. At least with Emirates you know you're getting a widebody. Food in lounge and on board was terrible—the cost cutting due to KQ's financial problems is obvious. Flight landed late in Dubai and parked at the most remote corner of the Tarmac: apparently KQ can't afford jet bridge use fees anymore. Buses meant no priority deboarding, was not provided with fast track pass for immigration, and bags were very late—I got mine more than an hour and a half after we landed. I think this is my last flight with Kenya."

Pros: "I liked that we arrived."
Cons: "The plane was down sized because of low occupancy, the seats were really close together. I am small and I felt claustrophobic so I can only imagine how uncomfortable it was for larger guests. The seats in front of me felt like they were on my lap when the other passenger pushed them back. The engineer was over and hour late so we all sat waiting in the plane for him to arrive....then when he arrived we had to wait for his boarding pass to arrive. Surely this could have been organized previously meaning we were not delayed even longer. Disorganised, cramped, uncomfy"

Pros: "Plane was super clean, staff was attentive, friendly and helpful."
Cons: "Could use better entertainment options. But this was not a big deal."

Pros: "Nothing"
Cons: "Missed the connecting flight from Nairobi to mumbai ... Total chaos and unorganized.... No feedback to elite members at KQ head quarters.... Throwing like a football...."

Pros: "The ticketing officers did work hard to get me on the flight and that was appreciated."
Cons: "The flight was overbooked and I had to wait at ticketing for close to 2 hours to get a seat despite booking over a month before. I then had to rush to get the flight in time."

Pros: "Check-in"
Cons: "One of 2 bags (labeled PRIORITY) did not arrive, my arrival was 7:30am and there were several flights during the day, yet I only got the bag around 7:30pm. I did make several calls and in the morning sent a driver with my passport and luggage tickets (the number of the luggage ticket was also communicated by me through phone). Yet, there was promises but I did not hear about any follow-up. So the bag was only 'found' when the taxidriver got a call to pick it "in 20 minutes" so he raced to airport to collect it. It contained frozen food..."

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