Find cheap flights from Nairobi to Hamburg

Seats paid for in advance. Seat assignments changed by kayak 3rd party. Seats then changed again by Turkish airlines at the gate. Family seated on opposite sides of the plane yet money taken for seat assignments that were not honored.

Both of our Business Class seats were broken. I'm sure they didn't just break before we boarded but were broken prior. They would not recline. We could sit up straight or lie down, nothing that would allow us to sit back and relax on a 12 hour flight. Totally unacceptable. Very expensive and a waste or money.

Poor connecting flight logistics and ground transportation for such enormous airport. Airline does not consider time required to complete the security check or transition from one to gate to another

The desk crew at the LAX crew could do better. A girl named Mahesi was very abrasive and unfriendly. She needs a better customer service uproar.

Cabin was kept very hot and it was uncomfortable. Entertainment system did not work at my seat. Crew and service is fantastic

Cancelled with no notification and no assistance from ground staff re options or rebooking, where to stay or how we could get home to LHR.

the cabin was kept too hot. couldn't sleep as a result

Majority of the staff were simply awesome and very very supportive and helpful

Crew were unfriendly, touch screen for movies didn't work very well, seats were tight and uncomfortable

The flight attendants were generally rude. I requested a blanket for my toddler and didn’t receive the blanket until about about 3 hours later into the flight after multiple asks for different crew!