I'm usually a big fan of American Airlines, I usually choose them as my first choice. unfortunately they showed their real colors on this trip on 3/13/2022 Fl# AA 107 from LHR to JFK. As soon as we showed up on board we were greeted with rude crew members everything they said was with screaming, hostility and yelling. I literally felt scared being on that flight. I guess I will have to reconsider for my next flight if I will be choosing American again or maybe JetBlue or Virgin.
Nothing everything was very good🙌🏻
Pros: "nice new plane, lots of room"
Cons: "No fuel available"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "The crew was awesome and boarding was quick"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "On time departure from PHL and on time arrival in LAX."
Cons: "This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted."
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!"
Cons: "Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights."
Cons: "No food on the International flight from Kingston to Miami."
Pros: "The only positive thing is that we got to our destination."
Cons: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Pros: "The kind staff made the flight more bearable."
Cons: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
Pros: "Everything was great on the flight"
Pros: "Entertainment selection"
Cons: "Minimal leg room Not allowed to bring bag aboard. Told bins were full even though there was AMPLE Space in the overhead in my row. Onboard crew unhelpful. Baggage intended for carry on got “temporarily” delayed 45 min additional at baggage claim. wait was 1 1/2 hours."
Cons: "Flight delayed multiple times and then again upon landing at destination."
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Cons: "Took off 40 min late without explanation"
Pros: "Ease of entry."
Cons: "Personal space is very, very limited and food is terrible for an international flight."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Excellent check in and access to plane food and entertainment great"
Cons: "Bed seat too short for a 6 ft 3 in guy made for an uncomfortable night"
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Cons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."
Pros: "This leg from PHX to TUC, the AA staff did GREAT. They held the last flight for about 10 of us (the last one of the night). Were pleasant and professional."
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
Pros: "It was all good.it was"
Pros: "We missed the original flight on American Airline because of security check tie-up. Fortunately American Airline helped us board Bristish Airway 3 hours later flight."
Cons: "British Airway flight 269 on 3/24/17 was lousy and toilets were filthy. I fell asleep and missed the meal. When I pushed the help button, nobody came for 10 minutes until I grabbed a steward passing by. Then I used the nearby toilet once, the floor was wet and the toilet papers were almost totally out. I was so disappointed by the experience that I will not recommend BA to any friends."
Cons: "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "No delays except for weather."
Pros: "Great crew is what made the short flight awesome!"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Cons: "The plane was not stocked appropriately- ran out of mist drinks."
Cons: "The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude"
Pros: "My original flight and rebooked flight were both canceled, then this flight was delayed. Even with the extra time, we still sat on the runway because paperwork wasn't in order. It was just a mess."
Cons: "I had to rebook my own flight and considering the plane was already delayed, it should have departed as soon as we left the gate."
Pros: "Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours."
Cons: "Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!"
Pros: "United’s crew were the sweetest. They knew I looked so tired, they took care of me and everyone on board!"
Pros: "Arrived a few minutes later than scheduled but no fatalities or interruptions."
Cons: "Flight was cancelled due to weather. Earlier flight delayed twice for take off."
Cons: "United's In-flight entertainment did not work."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Cons: "I got dumped the day before I was supposed to fly to see my girlfriend. There was nothing I could do about taking the flight anyway. Because I needed fly as cheep as possible, I used you to book my flight. I tried to get a refund, but found out with fees it was going to cost more than I paid for the ticket."
Cons: "Flight was delayed 2hrs"
Pros: "good flight"
Cons: "no entertainment"
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Cons: "Lack of space in economy....might as well box each one of us up and stick us in the cargo hold."
Pros: "My flight was changed several times and I almost missed my connection flight international departure. But a lady at 800 customer service took care of everything. Local United personnel at Omaha airport is lack of customer service and handling knowledge."
Cons: "800 number"
Cons: "You forgot my TSA"
Pros: "people were polite and nice"
Cons: "cramped seating"
Pros: "Everyone was very pleasant, flight was on time."
Cons: "Tight seating."
Pros: "All perfect! Amazing how much nicer flight staff was!!"
Pros: "Short flight"
Cons: "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
Pros: "Boarded on time"
Cons: "Late to mke!"
Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."
Pros: "Absolutely nothing."
Cons: "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Pros: "Almost didn't make my connection."
Pros: "Everyone was beyond helpful and wonderfully nice."
Cons: "A 4 hour flight & we got a repulsive wafer cookie and one, just one drink. No one ever came around to offer another beverage. The flight attendants were rude & spent the majority of the flight hanging out in the back gossiping."
Pros: "The flight attendants are super duper nice. Like so nice. Too nice."
Cons: "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "View out the window"
Cons: "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "The crew members were friendly and efficient."
Pros: "People were very nice and friendly"
Cons: "Flight was rough & delayed"
Pros: "Just noticed survey on my flight from Omaha to Chicago. Sadly I woke up to find that that flight was cancelled and I had to reschedule and flown to Denver instead."
Cons: "The stewardess wasn't the least bit helpful. I did not see any friendliness on her part to anyway. It was like she had to do the job but didn't like being there. So very weird. My original flight to Milwaukee with stop in Chicago was cancelled. This was a flight that took me to Denver and then Milwaukee. Therefore cold for over two hours. Not a good experience with United."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."
Pros: "Even though we left almost 30 minutes behind schedule on a hour and a half flight, the pilot made up the time in the air and we touched down 2 minutes ahead of our original time. I know a bunch of people had connecting flights and we're very happy."
Cons: "Departure was delayed for unknown reason, first flight of the day and the plane was sitting at the gate 2 hours prior to it's scheduled departure time."
Pros: "All the staff working for United Airlines are very professional and caring. Wifi onboard was fantastic!!"
Pros: "It was ok"
Cons: "Not being in first class"
Pros: "Hassle free booking(no hidden fees) comfortable seats which for me being 6foot6 isn't always the case. And the free selection on the united airlines app was an awesome bonus"