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Scores according to KAYAK customer reviews
Cons: "More movie choices. More substantial second meal."
Pros: "The crew was organized and efficient."
Cons: "Entertainment: movie choices were limited."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Cons: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Pros: "JAL flight crew were excellent and friendly"
Cons: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Pros: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Cons: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Pros: "Crew very helpful. Seat roomy."
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "As always"
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Pros: "Excelent good service.Staff are friendly."
Cons: "Almost i like everything"
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Cons: "Everything was great!"
Pros: "Fast Service , cheerful Members , and positive Vibes all the time."
Pros: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Pros: "Politeness. It definitely stands out."
Cons: "Coffee. It just didn’t taste good to me. But they had wine!"
Pros: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Cons: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Pros: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Cons: "Movie selection was the same on return flight which was a bit of a bummer."
Pros: "Great service"
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Pros: "Same as above"
Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "Nicest flight attendants, good food. Best international flight I've had."
Pros: "Friendly and respectful staff, great meals, tasty!"
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "leg space was better than with other companies"
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "Great vacation"
Pros: "Love Jan service!!!"
Pros: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Cons: "I wish there were options in the food they serve."
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Pros: "Food Comfort in seatting"
Pros: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Cons: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
Pros: "Great leg room (I'm 6'3), friendly staff, great movie choices"
Cons: "Thought there should have been 3 meals (16hr flight), food was OK."
Pros: "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
Cons: "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Pros: "Korean Air always does a great job and they keep their aircraft and lavatory super clean. Food was tasty and very sufficient. Nice wine choices and they pour great whiskey."
Pros: "The stewardess were very complimentary . Always made sure your needs were met. Smooth flight not too much turbulence, even with some bumps i still felt safe"
Cons: "For the entertainment there weren't enough choices of movies."
Pros: "Service, leg room, entertaining system, food."
Pros: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Cons: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
Pros: "Nice people, great food and service, no issues."
Pros: "Made you realize it is possible to have good food Oma plane"
Cons: "Ran out of choices"
Pros: "it was A380!! the biggest airplane in the world!! legroom was wider than other airlines. and all cabin crews are nice!!"
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "Professional staff great movie selection"
Pros: "It is a very good airline. Friendly stuff, good food and most important, have space for the legs. If prices will be cheap, hope to fly with them again too."
Cons: "Was a bit late for deporting, but only around 20 minutes."
Cons: "I ordered kosher food but you didn't bother passing my request to airline."
Pros: "The attention I got in coach was as if I had flown first class. The ladies were always smiling and very prompt if I needed anything. They were friendly and it made the trip doable."
Cons: "Wish the bathroom was cleaned a little later in the flight. After many uses it was looking rough."
Pros: "Flight to Seattle was great. Food and staff and flight were nice."
Cons: "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
Cons: "The flight attendants were extremely rude and not very attentive. The entertainment choices were stale and very limited. Overall very disappointing."
Pros: "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
Cons: "No negative experience with Korean Air."
Pros: "Very attentive and caring crew"
Cons: "nothing as I slept after I got what i need which the crew delivered promtpy."
Pros: "Crew members were great."
Cons: "No problem."
Pros: "Everyone was friendly and helpful at all times and it was fun experiencing a different cultures food while still having the option of just chicken available."
Cons: "The crew told me to go to the wrong gate for one of my connecting flights so I almost missed it but luckily it got delayed."
Pros: "loads of entertainment options to pass the time crew was very accommodating and friendly tasty food and drinks seating space for economy is great"
Pros: "Serving attitude was good."
Pros: "Comfortable, pleasant attendants"
Pros: "The crew was very helpful and polite."
Pros: "Even though it was a short trip, a full sandwich meal was provided. A clean flight and excellent crew service."
Pros: "New aircraft, spacious seat, and nice service"
Cons: "Top compartment for luggage was too high"
Pros: "I arrived 30 minutes before departure. The staff was very nice and understanding and even personally held my luggage and ran with me to the board the plane. All of the staff inside the plane was great and friendly, the food was good (I was surprised we even got food - it was a 2 hour flight). There was very good entertainment."
Cons: "The seats were extremely small and close to each other, I would touch elbows with the other passengers. It wasn't such a problem since it was such a short flight. And there was more positives than negatives."
Pros: "New clean plane...food... Crew service was fantastic!"
Pros: "Food, entertainment, convenience pouch, and comfort are all good."
Cons: "Had problem getting movies to play. Crew reset but didn't resolve problem. I found a work around to make it work."
Pros: "It was a long flight but Korean Air made me feel comfortable."
Pros: "short flight, good food, on time, great service crew."
Pros: "I think you should add tv/movie in these flights from japan to korea. I think you should also give the full container for beverages :)"
Cons: "I think you should add tv/movie in these flights from japan to korea. I think you should also give the full container for beverages :)"
Pros: "Airbus 380 from JFK, very quiet comfortable plain, even in economy, very attentive, will offer juice etc often during flight. Large screen Entertainment system very good with large choice."
Pros: "Service was excellent as always. Food was okay, but better than most airlines that charge or have snack-sized portions."
Cons: "777-200ER does not have vent control and the cabin temperature was way too warm. Leg room in Economy is inadequate."
Pros: "Always great service and they really are quite accommodating."
Cons: "Delay out of Seattle made us miss our connection in Seoul, so had a day layover, but Korean Air was very accommodating with hotel and meals. Perhaps such short turn overs should not be the way to go for connecting flights or perhaps hold connecting flights for a few minutes -- missed by 5 minutes arrival, but would never have made it through transfer and gate connection without super help by staff and more time. KA did their best -- just wasn't prepared to stayover in Seoul."
Pros: "I loved the flight (Thanks Korean Air Flight Attendants!). The aircraft was an Airbus 380-800 and each seat in coach had legroom, a USB charger, access to 110AC, and an individual screen that had games, tv, movies for me and the family. Great airplane, crew, and 13.5 hour flight. Additionally, Incheon International (S. Korea) is in my Top 2 airports of all time."
Cons: "The tickets were bought many months in advance and the flight itinerary changed about 6 times during the months. I understand this completely, but each change had me checking the details of each stop to see what exactly changed. Most of the time the changes were 10 mins here, 10 mins there. It would be nice for the changes to be BOLD or something."
Cons: "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."
Pros: "Very clean, comfortable, brand new 747.. Very professional and friendly flight crew.. Food was above average, no complaints.."
Pros: "Food and service was great Thank you"
Cons: "Everything was great I will recommend to any one"
Pros: "- food"
Cons: "- a bit of turbulence"
Cons: "Online check in didnt work"
Cons: "Food was terrible, very stingy with the drinks"
Pros: "Loved the service and care of the staff, got upgraded."
Cons: "Not too crazy about the food but I've had worse."
Pros: "Space and courteousness"
Pros: "Love ANA. Always a pleasure."
Cons: "Less announcements to interrupt the entertainment."
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"
Pros: "One of the best service! Thank you!"
Pros: "Service, entertainment , drinks, everything! Very good!"
Cons: "Nice trip"
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."
Pros: "Flight attendants were incredible!"
Cons: "Great staff and food for a plane."
Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Pros: "Easy checking process. Friendly staff"
Cons: "Salad and fruit came Frozen"
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Cons: "Small plane. No cabin space for carry ons."
Pros: "Not crowded"
Pros: "Staff are super kind."
Pros: "Staff are super kind."
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "Customer service and food!"
Pros: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Cons: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"
Pros: "Love everthing."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Cons: "No snaks"
Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Pros: "Almost everthiny good job keep it up, excellent !"
Pros: "Crew was outstanding Food and service was excellent"
Cons: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Not enough English movies/tv shows"
Cons: "Limited movie and news programs"
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Pros: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Cons: "Honestly, this trip worked very fine. I do not have additional recommendations."
Cons: "Needs more improvement"
Pros: "Seat comfortable"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Cons: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Cons: "Improve quality of service and cleanliness."
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "Great crew and front desk"
Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."
Pros: "They are the best"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "The food and flight staff were good"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "They do their job well"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "service, food and cleanness"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pros: "Service outstanding"
Cons: "Poor choice of inflight movies"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Cons: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "It was a short flight, so no problems"
Cons: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Cons: "I had to ask for wine to 3 different hostess's"
Pros: "Comfortable wide seats, good service"
Pros: "The crew was great, trully world class service"
Pros: "I liked the food and the entertainment ."
Cons: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Cons: "I miss my bag because the stuped worker. I arrived to my country without bag"
Pros: "Slept most of the way"
Pros: "The food and seats were very comfy."
Pros: "What they get right: The planes are comfortable and the flight attendants are attentive and kind. The price is okay, and there are plenty of flights from Doha to Manama."
Cons: "What they get wrong- Taking the Doha to Manama flight is like riding the commuter bus from New Jersey to New York City in the U.S. You get there, but that's about it. The waiting area is too small for the number of flights and quantities of people processing through. Many passengers were sitting on the floor while awaiting their flights. Not classy. The boarding process is tedious, and, inefficient, with people cutting in line, others trying to re-negotiate seating while getting their boarding cards scanned, and others not allowing room for additional passengers on the bus that takes you out to the plane. They get on, and block the doorway, so that they can be the first off when we get to the plane. It seems like no one is interested in making this quick and easy, so we can leave on time. That's the other thing. How can a local airline, named for its country, not leave on time? We were delayed about 20 minutes, waiting on people. Just leave them behind! Stick to schedule!"
Pros: "Crew very helpful"
Cons: "Was requested child meals at time of reservation but it was not available on the day of the flight. The crew tried their best to accommodate the kids.."
Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Crew friendly, attentive."
Cons: "Baggage connection between Delta and partner KLM not made and luggage left in Atlanta."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "The crewe members were great."
Cons: "Every thing was good"
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Cons: "It was great"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "On time"
Cons: "Small air craft"
Pros: "Left on time. There were plenty of seats available"
Cons: "It was a bit cold. Bring a sweater"
Cons: "No food"
Pros: "Easy and quick"
Cons: "No complaints"
Pros: "No entertainment and no food other than snacks."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "Great service!"
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The in-flight movie was very much appreciated."
Pros: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
Cons: "nothing, it was great."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Cons: "2 hr delay"
Pros: "After a massive power outage, the Delta employees were calm, professional, and kept everything moving as well as they could under the circumstances. We boarded the plane, and then had to deplane while we waited for the pilot to arrive. The updates were timely and we were kept well informed by the ground crew. Hats off to them for making the best of a bad situation!"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "My comfort zone seat"
Pros: "Great flight ... food better than average, but movie selections were terrible"
Cons: "Movies bad selection."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "Great crew"
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "delayed. equipment failure."
Cons: "Being scammed by the Chinese, China Southern"
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Pros: "Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I"
Cons: "Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class."
Pros: "Overall flight was nice, but almost miss my flight!"
Cons: "Almost miss my flight due to Delta being short staffed at the ticket counter in the early am. Had a small issue to validate my passport in the automated cheek-in botths and waited over an hour to get them to personally validate. terrible experience. There were several of us with the same problem. I chose Delta given their prestige for great customer service, but they definitely need to do something about some of the folks at Logan's terminal."
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "Awesome service in first."