I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.
It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.
On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.
The A350 3-3-3 configuration is cramped and uncomfortable. The seats dig in to the contact points with your body. The aisles are now too narrow for passengers and crew to pass with ease. I was in an seat but the passenger in front was laid back for the majority of the flight meaning I had to do the same. There was a kid in the seat next to me who wriggled all night which kept waking me up. If fact there were too many kids on board - why weren't they at school? Babies crying too. It was like a Kindergarten. Singapore Airlines in barely getting above Jetstar these days. It seems to have gone downhill since merging with Air India, The evening meal of fish and noodles was average. the morning breakfast of a pie was poor. At least the alcohol flow kept some sanity. The film choice was good, but I'd already seen the good stuff on the way out. The crew are still amazing and the service set the airline apart. A shame about the packed plane with inconsiderate passengers.
Food was excellent.. better if there are more movies selection.
Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.
I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.
Crew were so busy Anna so awesome. I was in a seat that got my food nearly last but the crew were Just awesome.
I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future
Limited food options. I dont like chicken or even fish but that’s the only option. Sad to say not impress
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Crew is polite, but artificially polite. You can see and feel it. Food could be better.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers. A BIG ISSUE FOR NON-CHINESE PASSENGERS IS THE ABILITY TO CHECK IN ONLINE, by making so difficult or almost impossible there is no chance to get a seat assignment ahead of time then go to the airport and get what is left. THIS IS NOT a SKY TEAM modality.
Small plane with only two lavatories at the back. You must have a good plan to use it before or after the meal, if you make a bad decision, you will end up with standing in front of the toilet for a while till the food carts empty. The good thing is even there’s a slightly delayed, the plane is still arriving on time which is superb!!
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
False advertising: An empty seat between 2 economy seats, then classified as “Business” is not. Thin cushion, economy-like leg room. From Lufthansa, a globally recognized and renowned carrier. Must do better.
Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers
Flight was delayed nearly two hours and then luggage was delayed. Crappy.
The flight was super bag and on top of that my luggage got delayed and i didn’t get them until now
Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!
Very good service. One of my journey was by bus. But they advised by plane. Wrong information
The flight attendants were just awesome. Friendly, professional, timely, etc.
The seats were too close together. My sister is 5ft 9in tall and her knees were against the back of the seat in front of her. She couldn't straighten her legs. It was difficult to get out to go to the rest room. Everything else was good. We were serviced frequently with drinks, water, cookies, two delicious meals, and warm washcloths. The movies we watched were great. The temperature was good and we had pillows and blankets.
It was a short flight. Pleasant crew and cabin environment. Very comfortable for economy.
The flight to and from Amsterdam was organized and smooth. I had no issues or complaints. Thank you!
Good flight. Only negative was the bus journey from plane to the terminal. Didn’t exit t this either BA at T5
The worst parts were not BA’s fault. The chaos of passport control etc was totally unnecessary. One of the Officers who was stamping passports (remember that) told me that if I had a problem, I should contact Boris Johnson! Secondly, the distance from the Lounge to the Gate was beyond acceptable. All in all, the issues with immigration and emigration and the hikes within the airport mean I won’t be returning anytime soon
For some reason they didn’t give me a seat and said I was on standby and to stay by the gate till I was assigned a seat then right before boarding I got a seat I got to my destination and no luggage
Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.
Aviianca was ok but that was not my original flight I boooked. I was moved there a few hours before boarding and the flight landed at a different airport from my connecting flight. I had to take a very expensive cab over 150 pounds to comnect.
Our first class ticket was a coach seat with a tray wedged in the middle seat. Seats were the same as coach seats and there was no divider between classes of service. Never seen anything like this before.
Good one world lounge at AMS, very friendly crew with efficient service onboard.
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
In the "old" configuration Club class, in an aisle seat you are literally sleeping in the aisle with no privacy at all. In addition, there is hardly any storage space, and it is hard to make sense of the seat controls.
Everything was excellent, although flight delayed however can’t control that, but what I don’t understand is why the smallest portion of food ie: bit of rice & bit of chicken (no exaggeration) no salad, no veges, nothing else, but cake & icecream later…this is just not a great reflection on the quality of airlines. People spend $1,500 on a flight surely airlines can spend an extra $1 on their passengers meals…even bread & butter can do the trick. ESP on a 8 hour flight! Cutting costs is one thing, but this is just not ok.
