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Pros: Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well

Cons: Limited in-flight entertainment. Headsets weren’t too good

Pros: On time!

Pros: Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.

Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

Pros: In general, the service is OK, but not outstanding. Try to do better!

Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

Cons: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!

Pros: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.

Cons: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.

Cons: Very good service

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros:

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Pros: The flight was fine

Pros: Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too

Cons: Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check

Cons: missed connected flight

Cons: Flight was canceled but there wasn’t any notice prior we arrived at the airport. And there wasn’t any employees from air China to inform us at the airport. Unprofessional!

Cons: Flight very delayed, no information provided in English.

Pros: The flight was underbooked so I had a row to myself. That always makes a happy flight.

Pros: Crew and check in were very accommodating to our family with two small children.

Cons: Food served did not have any vegetarian choices.

Pros: Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!

Pros: Im comfortable

Cons: The food

Pros: Service & price

Cons: Not much legroom for economy customers, limited entertainment & food selections

Cons: Dirty

Cons: Would fly China airlines again

Cons: Dinner served 1130 pm breakfast after 12 hrs peanut snack.

Pros: Service was excellent

Cons: Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane

Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.

Cons: Nothing.

Pros: Service was very goood

Cons: Food was not great and entertainment was average

Pros: Very comfortable and nice atmosphere

Pros: Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!

Cons: I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.

Cons: The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.

Pros: The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well.

Cons: The planes are old. The space is tight, especially if you have long legs.

Pros: Everything. Will definitely chose them again.

Pros: Crew was phenomenal!!!! So attentive and professional. Great customer service

Pros: Comfortable seats with screens

Cons: Mediocre snack

Pros: Friendly staff and fast service.

Pros: Nothing

Cons: I missed my sister graduating because of avianca

Pros: Flight attendants are excellent, polite, warm and professional.

Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

Pros: Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons: Minor gate change, not a big deal. Really not to much to complain about.

Pros: On time!

Pros: The crew was great. Very attentive and super friendly.

Cons: Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though.

Pros: On time!

Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

Pros: Flight attendants are excellent, polite, warm and professional.

Pros: Flight attendants are excellent, polite, warm and professional.

Pros: Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons: Minor gate change, not a big deal. Really not to much to complain about.

Pros: Price of biz class is attractive but it’s good and entertainment could be better for western travelers

Cons: Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand

Pros: The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route.

Cons: Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing.

Pros: Price of biz class is attractive but it’s good and entertainment could be better for western travelers

Cons: Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand

Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

Pros: Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well

Cons: Limited in-flight entertainment. Headsets weren’t too good

Pros: Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Cons: Security

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros:

Pros: Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too

Cons: Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check

Cons: Flight very delayed, no information provided in English.

Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"

Pros: The plane, the comfort the staff

Cons: The food selections weee limited for people who don’t eat seafood or pork.

Pros: The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route.

Cons: Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing.

Pros: Flight attendants are excellent, polite, warm and professional.

Pros: Food

Cons: No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE

Pros: Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons: Minor gate change, not a big deal. Really not to much to complain about.

Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.

Pros: The flight was fine

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Cons: We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!

Pros: comport

Cons: nothing at all

Cons: Flight was canceled but there wasn’t any notice prior we arrived at the airport. And there wasn’t any employees from air China to inform us at the airport. Unprofessional!

Pros: Short waiting period for connecting flights

Cons: Bad service for China Air crews and not using the airport terminal tube, the passengers need to take a bus