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I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.

I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future

Flight attendants were awesome! Very helpful and patients. Some food were good but maybe not serving fish that kinda make the whole aircraft smell fishy. The “fried pork” was tasty but too much skin so it doesnt taste that great.

Very concerned with guest comforts going out of their way to accommodate special dietary needs when the guests hadn’t pre-ordered.

I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.

A little more room from the reclining seat in the front of me.

I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.

toilets could be cleaned more frequently, everything else was pretty good.

Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing

Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.

For a 17hr economy flight it wasn’t bad at all, thankfully it wasn’t a narrow body plane.

Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.

Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.

Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!

My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.

The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.

Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.

Was not able to board flight because boarding pass name did not match passport name and no one caught it.

Overall, it was ok. However, the food was very sub-par.

The coffee in Premium economy and economy is terrible. That's it. Everything else is great

When getting to our seats a blanket, headphones and pillow where there already. The food was very good and plentiful. I liked when they came around w/hot towels to freshen up with. Slippers, socks and an eye mask was a nice surprise. My husband and I have mobility issues and the transporters were absolutely wonderful and helpful w/the wheelchairs at each stop. Getting from one gate to the next they were a blessing.

The taxi drivers are very rude. Didn’t wait. They said you come in 5minutes or I leave. Did not leave any messages on front desk and they left. We have to hire new cabs in turkey.

Everything was good except for the seating arrangements. We could not get seats to be seated together with my wife. We’re unfortunately.

My first time in business class The in flt staff was outstanding in every aspect of service, the food was amazing, the business seat space made the 11 hour journey easy peazy

It was good, but always can be better. The airplane was old.

The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.

it was great honestly for the melbourne flight a kit with blindfold and slippers was probided to each passenger on the seat and the food was really great will definitely recommend people take turkish airlines for travel not just on the sin-melbourne route.

Seats are not clean inside the very dirty and need to improve

Crew was not proactive and were busy laughing and talking instead of attending the passenger’s needs. Meals were served in a hurried manner.

The food could be better. The service was okay. Could have done more to provide water throughout the flight.

This was a small aircraft (relatively) and we were delayed half an hour on takeoff, which is not the airlines fault.

Return flight was perfect. All on time and no hiccups. However, going was another story. I don't blame United for the weather, but I am rather disappointed in its response to my getting stranded in my layover city for the night. United gave me a $20 food voucher. That's it. But besides this policy, the employees were incredibly helpful rerouting me to my final destination in Fort Lauderdale, FL. So overall, 8 out of 10. 10 out of 10 for flight comfort, inflight service and before flight service. 5 out of 10 for layover handling.

Quinoa chocolate cookies are my favorite! Would be nice to have internet service like American

Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!

Old plane, no amenities. Very abrupt landing. Unnecessarily long taxi time.

It was perfect! United Airlines staff was extremely caring, super friendly and professional

UA28 was good service and meals. UA is upgraded, I would like to book for next flight by UA Thanks Liao

Food is very bad and entertint not too many options ... flight attendet service is not good

For a 17 hour flight, they kept us well feed. The music selection could be better curated. The entertainment selection was about what is expected. The crew was fantastic.

I forgot to pre order gluten free on a 16 hour flight and I am pretty sure the crew raided their own lunches and first class to keep me fed.

When I booked the ticket it said that it was ANA and once I paid it changed to air Canada.

Boarding was delayed 50 minutes. The flight going to Chicago was canceled, causing lots of problems and causing me to rebook and miss an event. I was traveling with a colleague, and he was unable to get on the same flight after 40 minutes on the phone, which meant I had to wait for him after my arrival. My flight down was delayed an hour before take off, had to sit on the plane, then 30 minutes after landing to get to a gate. No real food, only juice/ water offered for the 3.5 hours on the plane. Not a good experience.

Warning- Air Canada makes it almost impossible to get a refund if a flight is cancelled. My flight was cancelled due to a damaged plane. This airline then rebooked me for a later flight. I went on line and tried to navigate their site to rebook to another within my original itinerary and I had thought I had changed it the first time, but since their site is nothing like our sites here in the states, you had to closely look for the links to complete the process. Then came the other problem. Trying to get a $45 refund on check in baggage, that I had paid for one day in advance. I tried calling the airline's customer service. They stated they are unable to process refunds for this. They then referred me to an on line site. This site required you to answer a multitude of drop down questions that are not applicable to a simple flight cancelation. Then right when I think I am done, it asks for an "incident number". I then eventually fly into Vancouver BC International Airport and speak to 3 Air Canada employees. They then tell me they cannot refund me my check in bagge fee. Once again, they refer me to this ridiculous site . They then give me a code to list and tell me to use the airport code, plus the letters AC followed by the flight # to list as an incident #. I tried this and guess what, it failed. Kayak, if you're listening. Something is very ethically wrong with Air Canada's refund process, especially when one of their planes is damaged and a flight is canceled. I have flown for many years, every week for a long time period with many airlines. Please post this so the public can see this accurate assessment of their airline customer service failure.

There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.

It was impossible for me to make the check in for Air Canada. Then it was very difficult to find the D gate in Houston airport . I hadn't have enough time to make it. Finding the gates in Houston it's so confusing. This was about my connection.

Older interior meant less luggage storage space. Service was good. I was in business class. I receive better service from other carriers

Disappointing experience with the cabin crews on this Air Canada flight. Some crew members came across as quite rude, and one bumped into my arm without even acknowledging it or apologising. A little courtesy and kindness would have gone a long way. Air turbulence is understandable. Human turbulence from the crew, less so.

Overall very good 👍 the only disappointment was that I pre ordered a vegan meal and the longest flight YVR-SIN wasn’t on board even though check in said it was and my email booking shows that confirmed ✅ luckily some passengers were not on board and there was a vegetarian meal available, but still, I think you should know because every all the other flights were vegan meals except for the longest so that was a bit of a concern at the beginning of the flight.

Good flight. It's great you can easily go anx help yourself to snacks and water. Crew friendly and helpful. Everything ran very smoothly.

Very good once you’re in the system. The kiosk never works for passports