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Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Cons: We have to claim the baggage outside and then come back to check in and get the new ticket to Bangkok again it’s terrible

Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.

Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.

Pros: The whole flying experience was great for a great price!

Cons: I like this flight

Pros: Crew was outstanding in terms of service and friendliness. Food was excellent too.

Cons: The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information.

Pros: Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either.

Cons: Not much

Cons: Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?

Pros: Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight.

Cons: The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline.

Pros: Clean plane. Left on time. Better than average legroom.

Cons: Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport.

Pros: The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all.

Cons: They require us to get the luggage and check in again tomorrow.

Pros: Nothing

Cons: Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Cons: After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping....

Pros: Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience

Pros: Friendly and helpful crew. Efficient check-in

Cons: Airplane food and overpriced extra baggage

Pros: Seat very comfortable

Cons: Need better food quality and choices.

Pros: Overall service

Cons: I had to check in my cabin bag

Pros: On time

Cons: Lack of leg room

Pros: Only 2nd leg- the crew was better

Cons: Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/

Pros: I enjoyed the quick flight and friendly staff

Cons: I ordered Jain food and the whole trip from Chicago to Mumbai I’ did not have Jain vegetarian food. I did not eat for 18 hours

Pros: Captain kept us updated on everything going on, he made up time and got us to Austin pretty much on time. Staff was friendly. Huge plus was Houston’s terminal updates for United with iPads to order food - made it quick and easy to eat and run!

Cons: Gate was changed and Houston is a huge airport so lots of walking, flight was delayed, no snacks and only room temp water offered, no entertainment provided

Pros: Quick flight

Cons: Hard seats

Pros: Great crew

Cons: More legroom

Pros: Airport customer support was okay.

Cons: Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport

Cons: Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized.

Pros: Love China air. Comfortable. Lots of movies. Food okay

Cons: Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available.

Pros: Excellent customer service

Cons: 15-20min delay to board

Cons: Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent

Pros: Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe.

Pros: The ataff assigned me an exit row qwitj extra legroom

Pros: Non-stop flight.

Cons: About four hours before boarding, the gate assignment was changed from a comfortable gate with plenty of seats for passengers to another gate that was already occupied by another PAL flight that has not even boarded yet. So there were no place to sit down. Food can be so much better, especially the dessert. Crew didn't come across as happy with their job. When I asked for soda water, the serving stewardess didn't tell me that she'll give it later; she just proceeded to push the food cart, so I thought she didn't hear me since she didn't acknowledge my request. The bathroom was filthy!

Pros: The flight was relaxing and the layover in Tokyo was brief and comfortable.

Pros: Timely schedule

Cons: Foods and beverages quality/variation

Pros: The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip.

Cons: Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort.

Cons: Transfer process is too hassle

Pros: The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers.

Cons: The full meal was served early in the morning instead of breakfast.

Pros: Courteous and accommodating crew

Cons: Food was so so.

Pros: The interior was clean and the seats are quite comfortable in economy.

Pros: Comfortable and all crews are nice

Cons: Entertainment but because of poor entertainment I could sleep for eight hours. Thank you.

Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.

Pros: Nothing

Cons: Customer service

Pros: Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests.

Cons: Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen.

Pros: The whole flying experience was great for a great price!

Pros: For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered.

Cons: It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger.

Pros: Very attentive crew and excellent food!

Pros: While the business seats weren’t as comfortable as the pods, they did go flat for a decent sleep but they aren’t as wide,you need to be traveling as a couple if you have a window seat if you want to get out while the other person is asleep.

Pros: Nothing

Cons: Late

Pros: Complimentary wifi and excellent crew service

Cons: The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly

Pros: Empty seats

Cons: Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again.

Pros: 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.

Cons: Really, no complaints. More entertainment choices would be appreciated however is not my priority.

Cons: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!

Cons: Transfer process

Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.

Cons: Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT

Pros: Nothing

Cons: Had to process in and out of immigration then back into airport No transit area

Pros: Nothing

Cons: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.

Pros: The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all.

Cons: They require us to get the luggage and check in again tomorrow.

Pros: The 748 is nice and new and in premium economy the legroom stretches for miles

Cons: They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality

Pros: The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently.

Cons: The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin.

Pros: Refunded or compensated

Pros: It didn't crash

Cons: 1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life

Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Pros: Crews are good. The seat has more room for leg.

Pros: crews were amazing

Cons: Food

Pros: Terrible experience with sick passenger next to me

Cons: Terrible experience with sick passenger next to me

Pros: Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation.

Cons: First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week.

Pros: New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure.

Cons: The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again.

Pros: No problems for the price

Cons: Ok no problems for the price

Pros: Clean plane. Left on time. A little more seat room than many other carriers.

Cons: Poor selection of movies. Want more light comedy