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Scores according to KAYAK customer reviews
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "boarding and checkin bags"
Cons: "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Cons: "Obnoxious amount of confusion at gate. Employees continuously announced and posted conflicting departure times. Was shocked by lack of assistance in finding new flights, alternative methods of transportation to destination, etc. Eventually rescheduled for red-eye flight the following day (over 24 hours later). Found alternate transportation. Don't feel like I could trust AMERICAN with my travel plans again."
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Cons: "Delays without updates, rude flight staff, lost baggage"
Cons: "Terrible attitude of Kay (Kathy) our flight attendant. Seemed like she didn’t want to be at work today. Said “thank you” and no response— didn’t talk at all. Seemed overworked?? No movie- no monitors? This was not First Class Service and we were very disappointed."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "flight attendant asked if wanted to move to area with two seats"
Cons: "no charging stations"
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Cons: "delayed and missed connecting flight"
Pros: "the crew went out of their way to make you feel as comfortable as possible very nice"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Everything was awful about the flight."
Cons: "The crew members were extremely rude, especially, Michelle and Micheal they should not be on long flights with such awful attitudes. None of the tv's, usb charging Ports worked. AA was the worst airline to fly overseas. Very disappointed."
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Pros: "(1) The flight was overbooked and boarded late. (2) The crew and flight attendants flying to NY had more baggage space than the passengers. (3) The pilot and crew were excellent and I enjoyed my overall flight."
Cons: "Stop overbooking the plan. I don't mind paying more"
Cons: " the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time.  Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives.  No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines.  at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Cons: "Missed my connecting flight to to 3 delays."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "That it finally took off and landed."
Cons: "Everything else! American is getting worst by the day."
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight"
Cons: "Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee."
Pros: "I love landing in Long Beacg."
Cons: "Always a problem with these guys"
Pros: "The crew were"
Cons: "United first class - no food"
Pros: "The crew was very courteous and smiling all the time. Always nice to see."
Cons: "Except for the three hour delay due to a broken part on the plane leaving to Vegas, no other complaints. Round trip flight was very pleasing."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Cons: "My flight was significantly delayed. They kept changing the departure time and we ended up getting in very late."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."
Pros: "Great crew, very efficient boarding"
Cons: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Pros: "The crew were great, the service was great. The ticket agents were great and gave me the best possible option given I was going to miss my connecting flight."
Cons: "That I missed my connecting flight and got home 4 hours later than I had planned. I specifically bought an earlier flight so I could get back in time for a 6pm event, which I missed by 3 hours."
Pros: "Great experience. Quick and well executed boarding/deplaning"
Pros: "The seats were a lot more comfortable then other airlines I've flown with. I also enjoyed the personal monitors in the back of every seat."
Cons: "I did not like that you had to pay to watch TV. I did pay to watch TV during my flight, and there were times that the connect was spotting and the picture or sound would go out. Also, in the middle of the flight, the TV did a reboot. If I am paying for this service, I expect it to work. I also did not like the boarding process. I don't know when there became so many preferred groups, but it became a little ridiculous. I felt like half the plan was in one of these numerous preferred or special seating groups. The crew was mediocre. They weren't overtly rude or anything, but they certainly weren't going out of their way to be friendly either."
Pros: "Plane was new and nice"
Cons: "Flight delayed 6 hours with inadequate information and no compensation plan, no customer service in the LAS airport"
Cons: "I've been on a lot of different planes but this plane was the most cramped I've ever been on. It seemed like they tried to fill every small space with an even smaller chair. I am a small girl but even I felt like I was running in to everything so I can only imagine how larger people felt."
Pros: "flight was on time, clean and reached safely."
Cons: "absolutely no crew courtesy. Very unprofessional behavior. Lazy staff. Never EVER going to travel with United Airlines again."
Pros: "Direct flight."
Pros: "The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful."
Cons: "The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all."
Cons: "I mistakenly booked my flight from LAS > SFO. I called within 24 hours, and they charged me $159 to change the flight! Which was more that the flight itself!"
Pros: "We still were able to get seats in the next flight which was 1.5 hours later."
Cons: "We were just 4 minutes late to boarding. The security personnel at the airport had told us that we would have time to catch our flight so we weren't given any priority for the security control. And in the end we missed our flight."
Pros: "They made"
Cons: "Flight was 2 hours delayed due to a mechanical issue. Why wasn't the plane inspected and maintained prior to the flight boarding, and having everyone deplane and move to another plane?"
Cons: "Seats didn't recline, wifi wouldn't work, and none of the 110v outlets actuall had power. Pretty sad for a brand new 737."
Cons: "Terrible. Missed my flight and didn't get a refund or rescheduled flight. Just out of money. Why to get paid."
Cons: "No one was there to help when it came to checking in, they just left it to the machines to do everything and they weren't helping at all. They should really offer a free checked bag like Southwest does."
Pros: "We left on time"
Cons: "No leg room what so ever. I was cramped into my seat. The service was terrible"
Cons: "cost me a fortune in missed plans back in new york"
Pros: "I didn't like anything. Airlines staff is hopeless and non-cooperative. When we arrived at LAS airport, they informed us flight is closed for check in and baggage can't be checked. Next minute I received a message that flight is delayed by 3 hours because flight is delayed from SFO. Staff lied and didn't cooperate at all"
Cons: "Flight was delayed three times in a day due to which we left in a limbo. Flight was delayed because of non-staff availability and they give us 20 different reasons to lied about actual fact. Luggage was delayed and pledged to take United never again"
Cons: "No in-flight entertainment. No screens in the back of the seats and no wifi videos - poor for a 5 hour flight. Leg space was almost none existent and seat did not recline."
Pros: "Crew was old and arrogant. Way too entitled. Layovers killed me. Overbooked flight qas annoying and no options to change to nonstop flights."
Pros: "Good service"
Pros: "The flight was quick and on time."
Cons: "The cabin was too warm."
Pros: "Flight was great the crew members were friendly and attentive it was a relaxing trip"
Cons: "We sat at the gate because United oversold the flight. They offered passengers a great comp and a woman gave up her seat. It took 30 minutes for United to get her off the manifest and the other passenger on it. What a joke"
Cons: "My flight was canceled... so they put us on another flight, in seats with no windows, the other we was not even sitting next to each other. Will never fly United again"
Pros: "Generally, I've been satisfied with United flights, but this one tried anyone's patience."
Cons: "The heat turned up no space"
Pros: "Not much"
Cons: "The smallest and tightest plane I have been on and one of the worst landings I could not believing experience with united"
Pros: "The fast boarding"
Pros: "That i could ask information about my flight without any negative attitude towards me 8_)"
Cons: "Last minute flight schedule changes because of previous flight delay"
Pros: "Very spacious and comfortable"
Cons: "Took a while to board and to get off the plane"
Pros: "I liked that the aircraft moved me from Las Vegas to Newark. The aircraft was clean, and the cabin crew was friendly."
Cons: "Pillows were not provided for an overnight flight, only blankets. The seats are hard and uncomfortable, even though there is extra leg room in Economy Plus. The seats are leather, which in some ways may be nice, but without a pillow, having your head resting on the leather headrest for hours is not comfortable. The cabin interior is mostly a cold blue color with accents of grey, with harsh cold lighting. Not inviting or relaxing at all. Other recent longer United flights that I've been on have been nicer, but the seats were no more comfortable."
Pros: "Customer service is the best"
Pros: "Flights on time prompt easy to pick seats. friendly"
Cons: "My flight was canceled and has ot stay an extra day, but I was given complimentary stay at a hotel, and food vouchers. the next day the flights went very smooth."
Cons: "Flight was delayed by an hour for apparently the crew members being late. This is by far the most unprofessional flight crew I've seen. Space was cramp and there was not enough overhead space for carry on bags. About 15 people had to check in their bags, aren't overhead spaces calculated based on the number of seats? Shake my head."
Pros: "Very smooth flight and courteous flight crew."